Irrelevant to write a review so late I suppose, however I faced fraudulent activity from this company. It resulted in a loss of 5k British pounds with no ownership being taken by the company. After 8... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ich bedanke mich recht herzlich für den hervorragenden Service! Wir mussten unsere MasterCard sperren lassen, so dass es uns nicht möglich war, hierrüber die Miete fristgerecht zu überweisen. Frau Li... Zobacz więcej
Reakcja na opinię
Die Abwicklung über Homelike ging wirklich einfach und der erste Kontakt zum Vermieter folgte unmittelbar danach. Die gemietete Wohnung ist für einen Kollegen und er hat sie als "sehr gut" bezeichnet.... Zobacz więcej
Ich bin auf neueste begeistert, in dieser Lokation einen Monat logieren zu dürfen. Die zentrale Lage als erstes. Dann die Möglichkeiten der Mülltrennung in einem Raum, der zugänglich ist mit der Sch... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Homelike is Europe's leading online platform for furnished apartments of 30 days or more helping travellers find a home away from home wherever they are in Europe and the US.
Dane kontaktowe
Brückenstraße 2, 50667, Köln, Niemcy
- +49 221 988 611 88
- support@thehomelike.com
- www.thehomelike.com
3,6
Średnia
3 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Empfehlenswerte Unterkunft
Der Buchungsvorgang ( online ) selbst, sowie alle weiteren Schritte bis zum Einzug in meine kleine Wohnung, gestalteten sich sehr strukturiert und übersichtlich. Die Schlüsselübergabe erfolgte nach Terminabsprache und ich wurde wirklich sehr freundlich und kompetent empfangen. Das Gebäude liegt sehr nah am Zentrum. Da gebührenfreie Parkplätze dort kaum zu finden sind, empfehle ich einen entsprechenden ( gegen Gebühr/ Innenhof ) vor Ort zu mieten. Die Entscheidung 1 Stern abzuziehen treffe ich für mich persönlich, da ich die Gesamtkosten ( bin Student ) zu hoch finde. Grundsätzlich ist das Buchungs-paket, das hier angeboten wird, sehr gut durchdacht und empfehlenswert.
8 października 2024
Opinia niezależna
Odpowiedź od Homelike
Lieber Luca,
vielen Dank für Ihre ausführliche 4-Sterne-Bewertung und für Ihre Empfehlungen. Es freut uns zu hören, dass Sie den Buchungsprozess als strukturiert und klar empfunden haben, und dass die Schlüsselübergabe und der Empfang professionell und herzlich abgewickelt wurden.
Wir schätzen Ihr Feedback bezüglich der Parkplatzsituation und der Gesamtkosten, insbesondere als Student. Für uns ist es wichtig, alle Aspekte unserer Dienstleistungen zu berücksichtigen, einschließlich Erschwinglichkeit und Komfort. Wir bemühen uns ständig um ein ausgewogenes Verhältnis zwischen Qualität und Kosteneffizienz, um den unterschiedlichen Bedürfnissen unserer Kunden gerecht zu werden.
Vielen Dank, dass Sie unser Buchungspaket so gut durchdacht haben. Wir schätzen Ihre Anregungen, da sie uns helfen, uns zu verbessern und sicherzustellen, dass wir unseren Kunden den bestmöglichen Service bieten.
Wenn wir noch etwas tun können, um Ihre Erfahrung zu verbessern, oder wenn Sie weiteres Feedback haben, zögern Sie bitte nicht, uns unter support@thehomelike.com zu kontaktieren.
Vielen Dank, dass Sie sich für Homelike entschieden haben, und wir freuen uns darauf, Sie weiterhin zu unterstützen.
Mit freundlichen Grüßen,
Homelike
Good relationship with Homelike
Good relationship with Homelike customer care. Some clarification still ongoing with the structure about the payment breackdown and schedule, that not matching with Homelike site information.
8 października 2024
Opinia niezależna
Odpowiedź od Homelike
Dear Graziano,
Thank you for your 4-star review and for sharing your experience with our customer care team. We're pleased to hear that you've had a good relationship with us. Your satisfaction is important, and we aim to maintain open and effective communication.
Regarding the ongoing clarification about the payment breakdown and schedule, we understand how crucial it is for this information to be clear and accurate. We are actively working to ensure that all details align with what is presented on the Homelike site and to resolve any discrepancies swiftly.
Please feel free to reach out to us at support@thehomelike.com if you need further assistance or to follow up on the payment issues. We are here to help and ensure that all your concerns are addressed to your satisfaction.
Thank you for choosing Homelike, and we look forward to continuing to provide you with a positive experience.
Best regards,
Homelike
Ich bin zufrieden
Sehr gute Unterstützung durch die Mitarbeiter von Homelike.
1 października 2024
Opinia niezależna
Odpowiedź od Homelike
Lieber Thorsten,
vielen Dank für Ihre hervorragende 5-Sterne-Bewertung! Es freut uns sehr zu hören, dass Sie mit der Unterstützung durch unser Homelike-Team zufrieden sind. Unsere Mitarbeiter bemühen sich, den bestmöglichen Service zu bieten, und es ist ermutigend zu wissen, dass wir Ihre Erwartungen erfüllt haben.
Wenn wir noch etwas für Sie tun können oder wenn Sie weitere Fragen haben, zögern Sie bitte nicht, uns unter support@thehomelike.com zu kontaktieren. Wir bedanken uns für Ihre positive Bewertung und freuen uns darauf, Ihnen auch weiterhin einen hervorragenden Service zu bieten.
Mit freundlichen Grüßen,
Homelike
The apartment is beautiful and neat
The apartment is beautiful and neat, it’s nice & quiet, transportation is easy, ATM, shops, restaurants are closer. I don’t regret renting this apartment ❤️👌🏽
6 października 2024
Opinia niezależna
Odpowiedź od Homelike
Dear Zamuxolo,
Thank you for your wonderful 5-star review! We're thrilled to hear that you're enjoying your beautiful and neat apartment, and that its location offers convenient access to transportation, shops, and restaurants. It's great to know that the peaceful environment and amenities nearby are enhancing your living experience.
Your satisfaction is our top priority, and we're delighted that you feel confident in your decision to rent with us. If there’s anything more we can do for you or if you have any further feedback, please don't hesitate to reach out at support@thehomelike.com.
Thank you for choosing Homelike, and we hope you continue to enjoy your home!
Best regards,
Homelike
Apartment finding
Apartment finding, booking, and confirmation process from the landlord were very quick and easy!
However, when I contacted theHomeLike service via WhatsApp I did not get a single reply. Besides that everything is perfect!
28 września 2024
Opinia niezależna
Odpowiedź od Homelike
Dear Shokhrukh Ibragimov,
Thank you for your 4-star review and for sharing your experience with us. We're pleased to hear that the apartment finding, booking, and confirmation process went smoothly and efficiently for you. Ensuring a seamless process is a priority for us, and your feedback confirms that we are on the right track.
We apologize for the lack of response you received when you reached out via WhatsApp. Providing timely and effective communication is essential, and we regret that we did not meet this expectation in your case. We will investigate this issue to ensure it is corrected and does not happen again.
If there’s anything more we can assist you with or if you have any additional feedback, please don't hesitate to contact us at support@thehomelike.com. We value your feedback and are committed to improving our service based on your experience.
Thank you for choosing Homelike, and we hope to continue providing you with excellent service in the future.
Best regards,
Homelike
Estafadores
Alquilé con ellos un estudio en el Barrio de la Justicia de Madrid (UBK-223436). Del equipamiento que, según ellos, disponía el estudio, no había prácticamente de nada. Ni tostador, ni cafetera, ni tetera, ni horno, ni microondas (Al final tuve que comprarlo yo en vista de que no lo mandaban), ni secador de pelo, ni productos de aseo...para cocinar había sólo una ridículamente diminuta sartén, ni siquiera un triste cacito (Tuve que comprarlo también). La limpieza (Por la que te soplan 100 euros en concepto de limpieza final) brillaba por su ausencia, con marañas de pelos por todas partes, restos de comida pegados en la vitrocerámica e incluso en platos, el cajón del armario ocupado por restos de tuberías...La ropa de cama la encontré tendida y todavía húmeda. Lo que no sé es dónde la lavaron, porque la lavadora estaba inutilizable, al igual que el calefactor del baño. Puestos en contacto con ellos, me derivan al propietario, ForYouRentals, otros estafadores de la misma calaña. Les pido, DECENAS de veces, que por favor me manden al menos un microondas y algo de menaje de cocina, y que reparasen la lavadora (Era solamente quitarle los tornillos de transporte), nada más, que lo demás nos daba igual. Ni puñetero caso. Se pasan la pelota entre unos y otros y no te solucionan absolutamente nada.
De todo esto guardo constancia documental, tanto de mensajes, como de correos, como de grabaciones de las llamadas. Todo estará en breve en poder de las autoridades de consumo.
Me parece inconcebible que una empresa así sea legal.
29 września 2024
Opinia niezależna
Odpowiedź od Homelike
Estimado Antonio,
Sentimos mucho la decepcionante y frustrante experiencia que ha tenido con su alquiler en Madrid. Los problemas que ha descrito, incluyendo la falta de las comodidades prometidas, la mala limpieza y la falta de respuesta del servicio, son completamente inaceptables y no están en línea con los estándares que nos esforzamos por mantener en Homelike.
Nos tomamos sus preocupaciones muy en serio y nos comprometemos a abordarlas y resolverlas con prontitud. Si aún no lo has hecho, envíanos toda la documentación pertinente, incluidos mensajes, correos electrónicos y grabaciones, a support@thehomelike.com para que podamos llevar a cabo una investigación exhaustiva del asunto. También colaboraremos con ForYouRentals para garantizar que se rectifiquen estos problemas y que se tomen las medidas adecuadas para evitar que se repitan en el futuro.
Le pedimos disculpas por los inconvenientes y la angustia que esto le ha causado, y le agradecemos que nos haya llamado la atención sobre estos problemas. Nos esforzamos por mejorar nuestros servicios y garantizar que nuestros clientes tengan una experiencia positiva.
Gracias por su paciencia mientras trabajamos para resolver este asunto, y esperamos recuperar su confianza.
Un cordial saludo,
Homelike
False information and accussation
Andreas Chasiotis is an excellent CSR but the company he works for simply lies. They advertised a property that shows available for the dates selected. When I apply for it I get an email saying it is not available (not true). And several days later, today, I get an email from Homelike telling me that what a shame I decided to choose a different accommodation somewhere else. Rubbish! Not trustworthy at all.
4 października 2024
Opinia niezależna
Odpowiedź od Homelike
Dear Noelia Pérez,
We sincerely apologize for the confusion and frustration you've experienced regarding the availability of the property and the subsequent communication you received. It's clear that we fell short in delivering accurate and transparent information, which is not the standard we strive to uphold at Homelike.
We are grateful for your kind words about Andreas Chasiotis and regret that the rest of your experience did not meet the same standard of service. We take your concerns very seriously and are committed to investigating this matter to ensure that our advertising and communication are clear and truthful.
Please reach out to us directly at support@thehomelike.com with any further details you can provide, including the property details and the emails you received. We want to correct any misunderstandings and provide you with accurate information.
Thank you for bringing this issue to our attention. We apologize again for the inconvenience and hope to resolve this matter to your satisfaction.
Best regards,
Homelike
It's not such pleasant.
I like the apartment, but I don't like the fact that there is no one to answer questions and visit of the house at least once per week. It is expected that there would be a virtual system for guiding the tenants.
22 września 2024
Opinia niezależna
Odpowiedź od Homelike
Dear Somaie,
Thank you for taking the time to provide us with your feedback and for the 3-star rating. We're glad to hear that you like the apartment, but we understand your concerns about the lack of direct communication and the absence of regular check-ins or a virtual guiding system for tenants.
We take your feedback seriously and are continuously working to improve our service. Implementing a virtual system for guiding tenants and ensuring more responsive communication are valuable suggestions that we will consider to enhance our tenant support.
Please reach out to us at support@thehomelike.com with any immediate questions or further suggestions you might have. We are here to assist you and make your stay more comfortable.
Thank you again for your feedback, and we hope to improve your experience with further enhancements to our service.
Best regards,
Homelike
Don’t fall for it, not worth the price!
The apartment looked good on the pictures, but I’m very disappointed.
The dishes haven’t been done well, there is hair in cups, stains on plates, etc. It’s not clean, dust on the floor and in the closet, dead insects and cockroaches in the room upon arrival, etc. I had to clean everything by myself even though I pay €50 extra for cleaning. Not enough pans, and more lids than pans? There is no hangers for coats or towels and it smells weird. On top of that, the WiFi has been horrible for the past 5 days and the landlords isn’t helping out. I can’t call, send WhatsApp messages, watch videos or work from home. The bed is too small for me (175 cm), there’s no trash can in the bathroom, the shower rack for soap is broken, it’s noisy at night, there’s no nightstand, no toilet paper, I could go on. Overall, not recommended because it’s not as pretty as in the pictures and the contact with the landlord is not smooth. I am disappointed because this place was very expensive to rent. I will give 1 compliment; they did personal checkin for me, which was nice. However, they said everything was working and on Homelike it said with airconditioning, but it’s not working at all.
2 października 2024
Opinia niezależna
Odpowiedź od Homelike
Dear Mevr. B,
We are deeply sorry to hear about the numerous issues you've encountered with your apartment rental, and we understand your disappointment given the discrepancies between the listing and the actual condition of the apartment. It's clear that the level of cleanliness and maintenance did not meet the standards we aim to uphold, and for that, we sincerely apologize.
We appreciate your detailed feedback as it helps us to address these concerns directly with the landlord and to ensure that future guests do not have similar experiences. The lack of cleanliness, the problems with WiFi, and the misrepresentation of amenities like air conditioning are all unacceptable, and we are committed to making this right.
If you haven't done so already, please contact us immediately at support@thehomelike.com with your booking details so we can initiate a thorough investigation, address the cleanliness and maintenance issues, and discuss a solution for the inconveniences you have faced. We also want to ensure that the air conditioning issue is resolved promptly or that an alternative solution is provided.
Thank you for bringing these matters to our attention. We value your experience and are dedicated to improving our service to ensure that our guests have a comfortable and enjoyable stay.
Best regards,
Homelike
Great service
Great service, Andreas did a wonderful job helping me with booking the apartment.
Keep up the good work!
30 września 2024
Opinia niezależna
Odpowiedź od Homelike
Dear Sderechter,
Thank you for your fantastic 5-star review! We're delighted to hear that Andreas provided you with great service and was helpful in assisting you with your apartment booking. We pride ourselves on our team's ability to make the booking process smooth and enjoyable for our clients.
We will definitely pass along your compliments to Andreas and encourage him to continue the excellent work. If there's anything more we can do for you or if you have any further feedback, please don't hesitate to reach out at support@thehomelike.com.
Thank you for choosing Homelike, and we look forward to continuing to serve you with the same level of excellence in the future.
Best regards,
Homelike
Herr Andreas Chasiotis war mir eine…
Herr Andreas Chasiotis war mir eine große Hilfe und ich konnte innerhalb kurzer Zeit und unter sehr schwierigen Umständen eine Wohnung in München mieten.
27 września 2024
Opinia niezależna
Odpowiedź od Homelike
Lieber Zhang Yingzhi/Peng Liu,
vielen Dank für Ihre wunderbare 5-Sterne-Bewertung! Es freut uns sehr zu hören, dass Herr Andreas Chasiotis Ihnen effektiv helfen konnte, besonders unter schwierigen Umständen, und dass Sie erfolgreich eine Wohnung in München in einer zeitnahen Weise gesichert haben.
Wir bei Homelike sind stolz darauf, unseren Kunden einen hilfreichen und effizienten Service zu bieten, und es ist schön zu wissen, dass Andreas dies vorbildlich umgesetzt hat. Wir werden Ihre freundlichen Worte an ihn weiterleiten.
Sollten Sie weitere Unterstützung benötigen oder weitere Rückmeldungen haben, zögern Sie bitte nicht, uns unter support@thehomelike.com zu kontaktieren. Wir bedanken uns für Ihre Bewertung und freuen uns darauf, Sie in Zukunft wieder bedienen zu dürfen.
Mit freundlichen Grüßen,
Homelike
Excellent service
Thank you so much for providing me assistance with finding accommodation.Without your hellp i would probably still looking for it.
Best recommendations for Homelike and Mr Andraeas Casiotis
27 września 2024
Opinia niezależna
Odpowiedź od Homelike
Dear Ivan,
Thank you for your fantastic 5-star review! We're delighted to hear about your positive experience with our service and the assistance provided by Mr. Andreas Casiotis in finding your accommodation. We understand the challenges that come with searching for the right place, and we're thrilled that Andreas could make this process smoother and quicker for you.
Your recommendation means a lot to us, and we're grateful for the trust you've placed in Homelike. If you need any more help in the future or have further feedback to share, please don't hesitate to reach out at support@thehomelike.com.
Thank you again for choosing Homelike, and we look forward to the opportunity to serve you again!
Best regards,
Homelike
Odpowiedź od Homelike
Lieber Lucas,
vielen Dank für Ihre 5-Sterne-Bewertung! Es freut uns zu hören, dass Sie die Wohnung für Ihre Bedürfnisse geeignet und komfortabel fanden. Es ist schön zu wissen, dass es für eine Person perfekt war und dass Sie eine positive Erfahrung gemacht haben.
Wenn wir noch etwas für Sie tun können oder Sie weitere Anregungen haben, zögern Sie bitte nicht, uns unter support@thehomelike.com zu kontaktieren. Wir bedanken uns für Ihre Bewertung und freuen uns darauf, Sie in Zukunft vielleicht wieder zu bedienen.
Mit freundlichen Grüßen,
Homelike
Homelike Double Booked My Apartment and Landlord Out of Country
I sent a booking request for an apartment in Nürnberg from Nov. 1 to Feb. 28. An agent from Homelike contacted me to confirm my booking and walked me through the rest of the process. The agent then contacted the landlord to accept my booking request. The request was accepted. I proceeded with the booking process within an hour of the accepted request. I made the Kaution deposit, uploaded the bank transfer receipt, purchased the additional rental insurance they offer, and signed the rental agreement. My completed booking
was confirmed by Homelike.
I was instructed on my profile dashboard to contact the landlord to coordinate details of the move-in. I sent the landlord an email. The next day, the landlord emailed me back saying that he is not in the country and Homelike made a mistake by double booking the apartment?!?! What? Homelike told me the landlord approved my request. Not sure what is going on, but this is completely unprofessional. I am waiting to hear back from Homelike to see how they will fix this. I expect this issue to be resolved immediately with an apartment in Nürnberg from Nov to the end of Feb, which I have paid for and signed a rental contract.
UPDATE: So Homelike ended up canceling my booking. Apparently, after I had completed a booking, confirmed it, signed a contract, and made a deposit for the apartment, the landlord saw another offer that he preferred and had Homelike cancel my booking that he had initially approved. Now I don't have housing! Homelike suggested I look for another apartment on their platform, while my deposit of 1,495.10 EUR is tied up in their account for another 14 days.
What's extremely insulting is that Homelike assured me they would resolve the issue and find alternative housing for me if the mistake was on their end (see the comment below, they also told me this on the phone).
Why would I book another place through Homelike if they can just cancel my signed contract at any time? Your agency screwed up. You should stand behind your product and provide alternative housing if you can't fulfill your end of the service. That's why, as a customer, I pay a premium so that the booking process is secure and trustworthy.
The landlord reneged on a signed contract for a booking he had to approve of and for which I made a deposit. The landlord's name is Konstantin Sidorov. This is the apartment code NRN-475157. I would advise against booking through Homelike, and particularly this landlord.
I would like to add that the individual agent Isabel Liehmann has been very helpful and much of what is occurring is out of her control. However, the company itself should not be trusted.
21 września 2024
Opinia niezależna
Odpowiedź od Homelike
Dear Christopher,
We sincerely apologize for the confusion and inconvenience caused by the double booking of your apartment in Nürnberg. This situation is indeed unprofessional and not up to the standards we strive to maintain at Homelike. We understand your frustration and the urgency of resolving this matter.
Please rest assured that our Customer Care team is treating this issue with the highest priority. We are actively working to correct the mistake and ensure that an alternative apartment that meets your needs for the specified dates from November to the end of February is secured without further delay.
We will keep you updated through every step of the resolution process and are determined to restore your faith in our service. Thank you for your patience during this time, and once again, we deeply apologize for the distress this has caused.
We hope that once this issue is resolved to your satisfaction, you might consider revising your review. Please do not hesitate to reach out to us at support@thehomelike.com if you have any further concerns or require additional assistance.
Best regards,
Homelike
Suivi Parfait merci Christelle !
Après avoir eu un problème lié à une réservation, Christelle a pris le temps de me rappeler à plusieurs reprise pour remettre tout en ordre et me permettre de trouver un autre logement. Un grand merci à elle pour son suivi.
20 września 2024
Opinia niezależna
Odpowiedź od Homelike
Lieber Theo,
vielen Dank für Ihre wunderbare 5-Sterne-Bewertung! Es freut uns sehr, von Ihrer positiven Erfahrung mit Christelle zu hören und wie sorgfältig sie daran gearbeitet hat, Ihr Buchungsproblem zu lösen und eine alternative Unterkunft für Sie zu finden. Ihr Engagement für einen exzellenten Service und die Sicherstellung, dass alles für Sie in Ordnung war, spiegelt wirklich das Engagement wider, das wir bei Homelike für unsere Kunden haben.
Wir werden Ihre freundlichen Worte und Ihre Dankbarkeit an Christelle weiterleiten. Wenn wir Ihnen noch mit irgendetwas behilflich sein können oder wenn Sie weiteres Feedback haben, zögern Sie bitte nicht, uns unter support@thehomelike.com zu kontaktieren.
Nochmals vielen Dank, dass Sie sich für Homelike entschieden haben, und wir freuen uns darauf, Sie in Zukunft wieder bedienen zu dürfen!
Mit freundlichen Grüßen,
Homelike
The apartment is new
The apartment is new, but it is located in an area that is not very lively and not well-lit. In the evening, after classes, when I return home, I often find myself alone on the street. The room is a bit small, but nice and bright. However, I found it dirty.
6 września 2024
Opinia niezależna
Odpowiedź od Homelike
Dear Federica,
Thank you for sharing your feedback, and we’re glad to hear that you found the apartment to be new and the room bright. However, we're concerned about the issues you've mentioned regarding the location and the cleanliness of the apartment.
We take your safety and comfort seriously, and it's important to us that you feel secure and satisfied with your living environment. We would like to address the cleanliness issue immediately and also discuss any additional measures we might assist with regarding the area's liveliness and lighting.
Please reach out to us at support@thehomelike.com with your booking details. We will follow up with the landlord right away to ensure that the apartment is cleaned to our standards and explore what can be done to improve the surroundings.
Thank you for bringing these matters to our attention. We are here to help and ensure that your stay is as comfortable and safe as possible.
Best regards,
Homelike
Homelike provided me with exceptional…
Homelike provided me with exceptional accommodation in the beautiful location of Alster, Hamburg. The customer service was phenomenal, with prompt responses and immediate solutions. Thank you, Homelike Team! 👍🙏
15 września 2024
Opinia niezależna
Odpowiedź od Homelike
Dear Vinod,
Thank you so much for your fantastic 5-star review! We're delighted to hear that you had an exceptional stay in Alster, Hamburg, and that our customer service met your expectations with prompt responses and effective solutions. We strive to provide outstanding service and a great experience, so it's wonderful to know we achieved this with your stay.
If you ever need assistance again or have more feedback to share, please feel free to reach out to us at support@thehomelike.com. We appreciate your kind words and look forward to welcoming you again in the future!
Best regards,
Homelike
Bad customer service in case you have issues
We rented an appartment in Madrid for 3 months, 20 min before hand over of the key the rented apartment was not available as the owner 'forgot that is was rented for 3 months?', we were offered a bad alternative, which we do not have to accept according to the T&Cs of Homelike. Now we have to report to police to unwind and get our contract back. The landlord in Madrid is called For You Rentals, stay away from them as well, as soon as they realise it's you to complain, they hang up
Update 29/11/2024
Finally after threatening to involve a lawyer, homelike refunded all cost! Despite the issue being solved, the experience with Homelike was unpleasent as their Customer Service Team is not up to speed and mostly not reachable. I still would not recommend this company.
14 września 2024
Odpowiedź od Homelike
Dear Moniks,
We are deeply sorry to hear about the distressing situation you have encountered with your apartment rental in Madrid. This is absolutely not the level of service we strive to provide, and we understand how upsetting and disruptive this must be for you.
It's concerning to hear about the last-minute unavailability of your booked apartment and the unsatisfactory alternative offered. We take these matters very seriously and will immediately investigate the issues with For You Rentals and the circumstances that led to this oversight.
Please reach out to us directly at support@thehomelike.com with your booking details and any additional information you can provide about your interactions with the landlord and our team. We want to ensure that your concerns are addressed promptly and that steps are taken to rectify this situation, including assisting with any necessary communications with local authorities.
We apologize for the inconvenience and the poor experience you've had. We are committed to resolving this issue and ensuring that such an incident does not occur again in the future.
Thank you for bringing this to our attention, and we look forward to helping you resolve this matter.
Best regards,
Homelike
Andreas Chasiotis Hat einfach…
Andreas Chasiotis hat einfach grosartige Fürsorge gezeigt.
Ich habe zwar keine Wohnung gefunden aber Herr Andreas Chasiotis hat bis zur letzten Anfrage gezeigt , das er für Kunden wie mich da ist und das ist beruhigent.
MfG
17 września 2024
Opinia niezależna
Odpowiedź od Homelike
Liebe/r Cemalettin Esen,
Vielen Dank für Ihre 5-Sterne-Bewertung und die besondere Erwähnung von Herrn Andreas Chasiotis. Es freut uns sehr zu hören, dass Sie seine großartige Fürsorge und das Engagement, das er bis zur letzten Anfrage gezeigt hat, schätzen. Bei Homelike ist es unser Ziel, jedem Kunden zu zeigen, dass wir für sie da sind, auch wenn nicht immer sofort die passende Wohnung gefunden wird.
Ihre Worte bestätigen, dass wir auf dem richtigen Weg sind, und motivieren uns weiterhin, ausgezeichneten Service zu bieten. Wenn Sie in Zukunft weitere Unterstützung benötigen oder weitere Rückmeldungen haben, zögern Sie bitte nicht, uns unter support@thehomelike.com zu kontaktieren.
Wir hoffen, dass wir Ihnen in Zukunft erfolgreich bei der Suche nach einer passenden Wohnung helfen können.
Mit freundlichen Grüßen,
Homelike
I love how easy
I love how easy, safe and fast was to book an apartment. Love the service. Will always book with Homelike
11 września 2024
Opinia niezależna
Odpowiedź od Homelike
Dear Marco,
Thank you for your glowing 5-star review! We're delighted to hear that you found our booking process to be easy, safe, and fast. At Homelike, we strive to provide a seamless and secure experience for all our clients, and it's wonderful to know that we've met your expectations.
We're thrilled that you loved the service and that you plan to always book with us for your future needs. Your loyalty and trust in Homelike are greatly appreciated, and we look forward to continuing to provide you with excellent service.
If there's anything more we can do for you or if you have any further feedback, please don't hesitate to reach out to us at support@thehomelike.com. We are here to assist you!
Thank you again for choosing Homelike, and we look forward to serving you again soon.
Best regards,
Homelike
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