The Dustpan and Brush Store Recenzje 

1437
Wynik TrustScore: 4.5 na 5

4,7

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I found The Dustpan & Brush company quite by chance, What was ordered; an extendable feather duster and a hand one. The order arrived quickly, well wrapped and the items far superior to those che... Zobacz więcej

Oceniono na 5 z 5

I recently purchased an outdoor broom from your company as I have so many old brooms where the heads keep coming off the handle. The broom I have purchased has 4 sections of screw in handle which i... Zobacz więcej

Oceniono na 5 z 5

I've not even received my order yet, because I only made the purchase at 6am on my way to work this morning. By 10.30am I got an evri email saying they'd received my parcel. I only chose the standard... Zobacz więcej

Oceniono na 4 z 5

Ordered items via their Amazon store that were supposed to be delivered on the 11th August, to date nothing has appeared and they are not responding to messages sent via Amazon, despite being told t... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Dostawca środków czystości

Informacje przekazane przez różne źródła zewnętrzne

We are a UK company who specialise in supplying quality brushes, brooms and dustpans direct to the consumer and also to the trade and via various distribution networks.


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(1437)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 108

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

I placed an order for items and after I…

I placed an order for items and after I paid and received confirmation I was contacted with an update of extra charges, which I disputed, as the mistake was theirs not mine. The responses I received were unprofessional and rude. When I received delivery of my order, there was an item missing, I contacted the company regarding this, and Anjelyn replied with an apology, and said she would arrange to send the item out to me, she then contacted me to say the replacement was arrange. I then received an email from Paula, who was very rude, and said there was no replacement being sent out, as they were already out of pocket because of me. I found this very unprofessional, and have had to dispute this issue with my Credit Card company, I will not be purchasing anything from this company again, not because of their goods, but because of the way I was treated by the customer care assistant Paula.

17 maja 2026
Opinia niezależna
Logo The Dustpan and Brush Store

Odpowiedź od The Dustpan and Brush Store

Hello Gertrude,

We’re truly very sorry for the experience you’ve had and sincerely apologise for the frustration and disappointment caused, especially regarding the way your concerns were handled.

This is certainly not the level of customer service we aim to provide, and we regret that our communication left you feeling upset and unsupported. Please be assured that we take feedback like this very seriously, and we will do our best internally to correct and improve situations like this moving forward, as our customers are always our priority.

We also sincerely apologise for the confusion regarding the missing item and replacement arrangement. Our team will reach out to you directly to properly review and resolve this matter, and we truly hope you may still allow us the opportunity to make things right despite what has happened.

Thank you for bringing this to our attention, and we apologise once again for the inconvenience caused.

Kind Regards
Kim
The Dustpan and Brush Store
Amotherby, North Yorkshire, England

Oceniono na 5 z 5

Absolutely outstanding quality…

Absolutely outstanding quality purchase, I searched for ages looking for an attachment for a new brush head as the one I had on my new brush had broken in transit. The items (I was expecting just one for the cost, but received 3 ), were robust and ideal for my requirements. Checking out their website I will be ordering other different items too, well priced, good to excellent items. Thank you.

16 maja 2026
Opinia niezależna
Oceniono na 5 z 5

I've ordered from this company over 5…

I've ordered from this company over 5 times now never had a single issue .items arrive super quickly in great condition well but not over packaged .Products are good quality function well and last a decent amount of time .happy to recommend to anyone

21 kwietnia 2026
Oceniono na 1 z 5

Broom handle

Broom handle - product description and specification on website and ebay were inaccurate. 22/23mm turned out to be 24/25mm. Initial response from the company was unhelpful until I referred them to their own website and Ebay listing. They seemed to think it was my fault and threw the burden of return and refund on to me for their misleading adverts/order form. In their favour, delivery was fast and efficient - just wrong

30 kwietnia 2026
Opinia niezależna
Logo The Dustpan and Brush Store

Odpowiedź od The Dustpan and Brush Store

Hello David,

We’re very sorry for the inconvenience and frustration this has caused.

We sincerely apologise for the confusion regarding the product specification. The size discrepancy of 2mm was due to a human error in the listing, and we have now updated the details to ensure this does not happen again to other customers.

We also apologise if our initial response came across as unhelpful—that was not our intention. We truly appreciate you bringing this to our attention, as it helps us improve both our listings and our service.

We will reach out to you via the same email thread to make sure this matter is properly resolved for you. Thank you again for your feedback, and we’re sorry for the experience you’ve had.

Kind regards,
Kim

Oceniono na 5 z 5

WOW!

The quality of the product was much better than the traditional mop with wooden handle and the result was a much drier finish and lovely clean floor. Thank you and after trying most of the different types of mops and pads I am sticking with yours. Thank you!

23 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

Brilliant Easy Grip sponge cleaning…

Brilliant Easy Grip sponge cleaning set. I ordered this via Amazon, I have used electric sponge cleaners in the past and they are actually not as strong or easy to manouvre! These are brilliant, you get a handle which attaches to 3 cleaning sponges and they are large but small enough to cover corners and difficult angles in the bathroom or kitchen. I love them and cleaning the bath is significantly easier.

22 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

Soo good to buy something British

Soo good to buy something British, as soon as I opened it I could see the quality, very well wrapped very easy to put together ( &I am eighty) , plus fast delivery, I rarely rate products but I certainly rate this firm.
Patricia Merthyr Tydfil

10 kwietnia 2026
Opinia niezależna
Oceniono na 3 z 5

Just received my bathroom cleaning set…

Just received my bathroom cleaning set but the head slides in but won't lock please advise

9 kwietnia 2026
Opinia niezależna
Logo The Dustpan and Brush Store

Odpowiedź od The Dustpan and Brush Store

Good morning Jayne,

We’re very sorry to hear about the issue with the locking mechanism and apologise for the inconvenience caused.

We’d really like to get this sorted for you as quickly as possible. Unfortunately, we’re unable to locate any email or order details under your name, so we kindly ask that you contact us directly with your order reference.

Once we have your details, we’ll do our very best to resolve this matter for you right away. Thank you for your patience, and we’re sorry again for the trouble caused.

We look forward to hearing from you so we can resolve the matter


Kind Regards
The Dustpan and Brush Store
Amotherby, North Yorkshire, England

Oceniono na 5 z 5

Quality is good

I haven't used the dustpan and brush or brooms yet but they do seem excellent quality. Good to have a metal dustpan

23 marca 2026
Opinia niezależna
Oceniono na 5 z 5

I ordered Dry Floor Cleaning Wipes for…

I ordered Dry Floor Cleaning Wipes for Static Floor Mops from this company via B&Q. They are just as good if not better than Flash dry wipes and are slightly bigger. This is my second order which was despatched using Evri who I cannot fault. Kept up to date re free very fast delivery. I will be back. Thank you.

15 marca 2026
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej