The Chocolate Smiths Recenzje 1189

Wynik TrustScore: 4.5 na 5

4,5

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Oceniono na 5 z 5

My situation required shipment within specific days for the chocolate bars to arrive to London first and then eventually to its final destination which is oversees. This wouldn’t have been possible... Zobacz więcej

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Oceniono na 3 z 5

Ordered the salted caramel brownie and black forest gateau. Was it worth the money and 2 weeks wait? Definitely aesthetically pleasing but: The caramel brownie bar was very sweet with ver... Zobacz więcej

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Oceniono na 5 z 5

This is an absolute outstanding chocolate find!!! The best chocolate I've ever tasted and I'm a chocolate fan ! This is exciting from the minute it comes through the door the packaging is awesome a... Zobacz więcej

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Oceniono na 5 z 5

I love buying from the chocolate smiths. The selection and creations they come out with are spectacular. I follow their socials and although you are a customer, you feel part of their family, part of... Zobacz więcej

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Informacje dotyczące firmy

  1. Producent żywności

Napisane przez firmę

The Chocolate Smiths, based in Newcastle Upon Tyne, create handmade chocolate with the fun left in! Check out their signature range of Bizarre chocolate bars, as well as their limited edition chocolatey products! Great for gifts and perfect for a treat!


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

1 tys. recenzji

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Oceniono na 4 z 5

Chocolate

The chocolate is really nice just wish it was easier to break, it ends up a bit messy

17 kwietnia 2026
Opinia niezależna
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Odpowiedź od The Chocolate Smiths

Thank you for your feedback 😊

We’re so glad you enjoyed the chocolate, though we understand it can be a little messy to break — that’s really helpful for us to hear. 🍫

Oceniono na 5 z 5

Sara from America here

Sara from America here.
Hands down BEST CHOCOLATES EVER!!!!
You all are So Amazing and fun to watch on TikTok.
The carmel is like no other. Chocolate is chef's kiss!!
Thank you so much for bringing so much happiness to us Americans with (not so good chocolate) haha...
Love you all!!!
A 100 💫💫💫💫💫💫

1 kwietnia 2026
Opinia niezależna
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Odpowiedź od The Chocolate Smiths

Thank you so much, Sara! 😊 We’re absolutely delighted you love the chocolate — and it’s lovely to hear you enjoy watching us on TikTok too! 🍫✨

So glad the caramel hit the spot… we’ll take “chef’s kiss” all day long! 😄

Sending lots of chocolatey love your way! 💛🍫

Oceniono na 5 z 5

Take my money

There is nothing that these guys make that I don’t love! The best quality ingredients and clearly made with love and passion.

8 marca 2026
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Odpowiedź od The Chocolate Smiths

Thank you so much! 😊 We’re absolutely delighted you love everything we make — that really means the world to our team. 🍫✨

Oceniono na 5 z 5

Amazing chocolate

Amazing chocolate! Helps to be on the newsletter for early access and exclusive

13 maja 2025
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Odpowiedź od The Chocolate Smiths

Thank you so much! 😊 We’re so glad you enjoyed the chocolate — and great tip about the newsletter too! 🍫✨

Oceniono na 5 z 5

Amazing chocolate such good quality

Had the Geordie bar this time as well as I’ve never tried it . Lucky to be on subscription bar list so get chocolate regularly. Lovely packaging

8 marca 2026
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Odpowiedź od The Chocolate Smiths

Thank you so much! 😊 We’re so glad you enjoyed the Geordie Bar — and how lovely to hear you’re part of the subscription too! Delighted you like the packaging as well. 🍫✨

Oceniono na 5 z 5

Teacake Easter Egg

Received my Teacake Easter Egg. Wow this was unbelievable. I broke into it and heard the snap. It was gooey and messy just how so like it. You can taste everything that is in this chocolate egg, you can tell the quality of ingredients that have been used to create this extremely amazing egg. Well worth the wait.

5 kwietnia 2026
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Odpowiedź od The Chocolate Smiths

Thank you so much! 😊 We’re absolutely delighted you enjoyed the Teacake Egg — that gooey, messy centre is exactly what we love too! So glad it was worth the wait. 🍫🥚✨

Oceniono na 1 z 5

Still haven’t received anything

Still haven’t received anything

8 marca 2026
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Odpowiedź od The Chocolate Smiths

Thank you so much for your review 😊

Just to reassure you, your order is a pre-order and is due to be dispatched by 22nd April, as noted on the product page, at checkout and on your order. We’ve also popped an email over with your order details for easy reference.

If there’s anything at all you’re unsure about, please do feel free to get in touch — we’re always happy to help. 🍫

Oceniono na 5 z 5

Oh my word....

Upon arrival, the packaging was next level, so well put together, great graphics and colours on the presentation box.
Once I opened it, I felt slightly underwhelmed, as the pictures I'd seen, seemed to show the bars being larger...or maybe that was just my expectations; but the rest exceeded mine.

As I unwrapped it, it looked like it was going to be a messy eat, as there didn't seem to be any order to break off a small piece; so I ripped at it and it seemed to divide itself perfectly, in caramel perfection.
The taste was unbelievable, I've never had a chocolate bar quite like it (trying not to swear here) but, oh my word, I went into another world for a bit.
They are pricey, so it's an occasional treat for me, but I'll definitely be a returning customer.

8 marca 2026
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Odpowiedź od The Chocolate Smiths

Thank you so much for such a thoughtful review! 😊 We’re delighted you loved the packaging and that the taste took you to another world — that’s exactly what we hope for. 🍫✨

We really appreciate your honest feedback on the size as well, and we’re so glad the flavour made up for it. It means a lot to hear you’ll be back for another treat.

Oceniono na 5 z 5

The Black Forest bar is to die for I…

The Black Forest bar is to die for I now order 4 at a time 🤦🏻‍♀️ me and my son love the chocolate from here

4 lutego 2026
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Odpowiedź od The Chocolate Smiths

Thank you so much! 😊 We’re thrilled you and your son love the Black Forest bar — sounds like it’s become a firm favourite! 🍒🍫✨

Oceniono na 3 z 5

Great chocolate ruined by the long wait and hassle of ordering

The chocolate is really delicious but the overall shopping experience makes me not want to buy again. Having to wait for a specific slot to order and then waiting over two weeks just ruins the experience. If the product sells out every time why not have it in stock before putting it for sale?
I would order regularly if it wasn’t for the wait as the quality is really good.

6 marca 2026
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Odpowiedź od The Chocolate Smiths

Thank you for your honest feedback — we really do appreciate it. 😊

We’re so pleased you enjoyed the chocolate itself, but we completely understand how the ordering process and wait times can impact the overall experience. As a small team making everything by hand, we do release in batches, but we know this can be frustrating and it’s something we’re always working to improve. 🍫

Thank you again for taking the time to share your thoughts — it genuinely helps us.

Oceniono na 5 z 5

The best chocolate!

The best chocolate!! The flavours are amazing and the fillings are just next level.

8 marca 2026
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Odpowiedź od The Chocolate Smiths

Thank you so much! 😊 We’re thrilled you loved the flavours and fillings — that’s wonderful to hear. 🍫✨

Oceniono na 5 z 5

Not your run of the mill, Boring chocolate.

The whole experience is a delight on the senses. I have been buying their chocolate for years now. I get the same excitement today as the first bar I ever bought when their business exploded. Yes you are paying more than other brands, but this isn’t a regular bar of boring store bought chocolate. It’s a whole handmade experience and each carefully thought out bar is like a special treat or reward for yourself and is 100% worth the cost. With all their unique flavours and the genius idea of collaboration bars. You simply have to try them.

8 marca 2026
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Odpowiedź od The Chocolate Smiths

Thank you so much for such a wonderful and loyal review! 😊 We’re absolutely delighted to hear you still get that same excitement — that really means the world to us. So glad you enjoy the whole experience and our collaboration bars too. 🍫✨

Oceniono na 5 z 5

I promise you it’s worth the order

Incredible chocolate, innovative & addictive textures & flavour combinations & stunning packaging design too.. 10/10 all year long

8 marca 2026
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Odpowiedź od The Chocolate Smiths

Thank you so much! 😊 We’re thrilled you love the flavours, textures and packaging — 10/10 all year long means a lot to us! 🍫✨

Oceniono na 5 z 5

Local company that makes delicious chocolate…

Found a company that's local and makes proper chocolate.. not the stuff in certain bars...which are like eating wax
I have tried the Geordie Bar it was delicious I have 5 others to try yet!If they taste like the 1st bar I'm in for a treat, we'll packaged and 100% taste
Thank you! Steffi and your team 🤩

8 marca 2026
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Odpowiedź od The Chocolate Smiths

Thank you so much! 😊 We’re so glad you found us and enjoyed the Geordie Bar — sounds like you’ve got some treats ahead! We hope you love the rest just as much. 🍫✨

Oceniono na 5 z 5

Amazingly tasty chocolate

Amazingly tasty chocolate, great team. Can recommend so hard. The flavours they come up with are really interesting and delicious.

8 marca 2026
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Odpowiedź od The Chocolate Smiths

Thank you so much! 😊 We’re delighted you enjoyed the chocolate and our flavours — your recommendation means a lot to us! 🍫✨

Oceniono na 5 z 5

An Enchanting chocolate bar

This is an amazing chocolate bar, well worth the wait.

6 marca 2026
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Odpowiedź od The Chocolate Smiths

Thank you so much! 😊 We’re delighted you feel it was worth the wait — that means a lot to us. 🍫✨

Oceniono na 5 z 5

First time buyer

First time buyer. Wanted new delicious treat for Easter. They raved about it. Their new favorite

6 marca 2026
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Odpowiedź od The Chocolate Smiths

Thank you so much! 😊 We’re delighted your first experience was a hit — so lovely to hear it’s become a new favourite. 🍫✨

Oceniono na 5 z 5

Such an amazing product

Such an amazing product! The packaging was so exciting and the chocolate was delicious 😋

6 marca 2026
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Odpowiedź od The Chocolate Smiths

Thank you so much! 😊 We’re delighted you enjoyed both the chocolate and the packaging — that’s lovely to hear. 🍫✨

Oceniono na 1 z 5

So disappointing.

After waiting almost a year to be able to order a chocolate bar, I was shocked by the thin bar of chocolate that arrived and for the price as well. I appreciate they are hand made and the overheads are high but this chocolate was so so sweet, it was not enjoyable and even the kids did not like it and they are human dustbins. Just not for me. But amazing company.

6 marca 2026
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Odpowiedź od The Chocolate Smiths

Thank you for giving us a try and for sharing your honest feedback. 😊

We’re really sorry to hear this one wasn’t to your taste and that the sweetness and size didn’t meet your expectations — we completely understand how disappointing that must have been, especially after waiting so long.

We do really appreciate your kind words about the company, and your feedback is genuinely helpful for us moving forward. 🍫

Oceniono na 4 z 5

Fantastic chocolate but limited availability

I’m very particular about my chocolate - I tend to buy high quality Belgian from Neuhaus but over the last year I’ve tried a range products from small online bespoke chocolate makers .
I ordered the baklava inspired and the pistachio cannoli bars from The Chocolate Smiths three weeks ago . Firstly I love the quirky packaging , it feels unique and fun. I like that the wrappers are good quality as it reflects attention to detail and makes the product feel more luxurious .
The pistachio cannoli was a mix of dark chocolate and milk chocolate . It was filled with a delicious pistachio paste and crispy feuilletine and studded with crunchy pistachio pieces . As other reviewers have said , the bar was very sweet , but that sweetness was offset by the layer of dark chocolate underneath . It tasted delicious , had a fabulous mouth feel and clearly used high quality ingredients .
The baklava inspired bar was a mix of caramelised white chocolate and milk chocolate and was filled with a delicious honey and cinnamon caramel and tiny pieces of sugary caramelised nuts. It was utterly divine ! Both bars weighed around 140g and were chunkier than I’d expected which was a bonus . The quality of the chocolate and the filling was 5* - exceptional .
So why only 4 stars ? Two things really - I saw the baklava inspired having seen one of The Chocolate Smiths promo videos online . However , it was only after I’d placed my order that I realised I hadn’t actually ordered the bar I wanted - I hadn’t realised there were two different baklava bars and I don’t think the website clearly advertised that it was the collab one that was stuffed with actual baklava not the 140g one . I really do think there should be a clear distinction made between the two as I was initially disappointed that I wasn’t going to get the bar I specifically wanted. And while yes, the baklava inspired one turned out to be delicious, it wasn’t what I thought I’d ordered .
Secondly - I admit I’m impatient . I ordered the chocolate on 17th March and it arrived on April 1st. The website did say it was very busy due to Easter orders and it did clearly specify that chocolate would take 10-12 (working) days to be dispatched . I did email to ask about the progress of my order and received a quick reply which was good . However , I do think having to pay almost £5 for 48hr tracked delivery was somewhat excessive considering the delay in getting the chocolate. Other companies I order from discount postage or even provide free postage for orders over a certain amount . I do think this should have been offered as a goodwill gesture considering how much time it took from ordering to actually getting the chocolate .
And finally , I can not fault the quality of the chocolate I received, it’s utterly delicious and I appreciated that it was handcrafted and beautifully presented . However I’d tried several times to buy bars online and was frustrated by the lack of availability . If demand consistently outweighs availability then this is an issue which needs addressing . I’m not sure the frustration of trying to buy unavailable products is actually worth the hassle . Would I want to buy more bars ? Absolutely! Am I going to fanny around trying my luck visiting a store that doesn’t have the stock available to buy? No not really . I really did find the ordering process incredibly frustrating and it’s for that reason I probably won’t be a repeat customer. It’s worth mentioning that I also buy from another online chocolate store which also offers handmade products . I have never waited more than a week for chocolate to arrive , the last time I ordered I received the whole of my order 3 days after buying online and postage ( which was also 48 hr tracked) was free due to the amount of money I’d spent . I’ve been a repeat customer for the past 6 months and often order twice a month, products are readily available and always exceptional .
To conclude ; The Chocolate Smiths products are absolutely delicious and, in my opinion, worth spending a little extra to get such high quality . I’m not sure the ‘sold out’ online is a sales gimmick or an attempt to suggest exclusivity but as a customer I’m not prepared to chase products that aren’t available - it’s not worth the frustration .

1 kwietnia 2026
Opinia niezależna
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Odpowiedź od The Chocolate Smiths

Thank you so much for such a detailed and thoughtful review — we really do appreciate you taking the time to share this. 😊

We’re absolutely delighted to hear how much you enjoyed both bars, especially the flavours, textures and overall quality — that means a great deal to our small team. 🍫✨

We’re also very grateful for your honest feedback. You’ve made some really valid points regarding the distinction between the baklava bars, and we completely understand how that could be confusing — it’s something we’ll be reviewing to make clearer.

In terms of dispatch times and postage, you’re absolutely right that delays can feel frustrating, especially when paying for delivery. During particularly busy periods (like Easter), we do experience a surge in orders as everything is handmade by a small team, but we completely understand your perspective and will take this on board.

Availability is another area we know can be challenging — we produce in small batches to maintain quality, but we do recognise how frustrating it can be when items sell out quickly, and it’s something we’re continually working to improve.

We’re really pleased you felt the quality justified the product itself, and we’re genuinely sorry that the overall ordering experience fell short for you. Thank you again for your honesty — feedback like this is incredibly valuable to us.

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