The Barcode Warehouse Recenzje 

My experience with with Tom was very good, although we didn’t buy anything he made sure I had all the information to support the purchase. Again thankyou for taking your time with me, I’ll be back in the future

Spoke to Tom about a printer set up that was required for my business. Was recommended different printers to the ones requested as these are the new versions. Received them and they were not fit for purpose. They then said I needed to fit additional parts to them to fit my requirements. Purchased these, still don’t work. Then it was we needed a different part, then we needed to request this return and do this paperwork. I wish I just brought them direct from the suppliers. It was a total waste of time and money. Now 5 months on from my original purchase and I have just placed the order direct from the supplier. I wouldn’t recommend.

Tom got back to me promptly, and I received exactly what I needed in the promised timeframe. From a service point of view, I can't ask for more than that.

Absolutely brilliant service. Technical support after purchase is outstanding. We have a zebra printer - bought from the barcode warehouse some time ago. When we had an issue I phoned the barcode warehouse and a member of their technical team phoned back. Glynn sorted out the problem quickly - very experienced and used to dealing with customers (like me) who may not have good IT skills. The printer is vital to my business - so grateful to find a company which still gives excellent customer service. Would recommend in a heartbeat.

We have been working with Barcode Warehouse for a long time now, and they have always provided excellent service and professionalism.
Michelle T, is very present and caring toward us all the time.

SCAMMERS 2025
If I could give zero stars, I would. Do NOT waste your money with The Barcode Warehouse – they are absolute cowboys. I ordered from them, and they sent me a FAULTY item that didn’t even work out of the box. When I contacted customer service, they were completely unhelpful and dismissive. They initially responded, but as soon as I asked for a refund or replacement, they stopped replying altogether and started outright avoiding me.

This company clearly doesn’t care about their customers and is more interested in taking your money than providing quality products or service. Save yourself the headache and shop elsewhere. Absolute disgrace.

You’ve been warned!

We are a small business required by a large retailer to add barcodes to our products for the first time.

I consulted in detail regarding which printer to buy which can work on a mac.

When it arrived it didn't actually print barecodes correvtly, and when speaking with the techincal team they said it won't work properly with a mac.

Their sales team were absolutely useless, advised us incorrectly and then apologised but without helping in any way and leaving us in a terrible situation unable to deliver to the retailer in time.

My advice is not to work with them. Totally useless, overconfident and absolutely unwilling to help after the mess up. Disastrous experience.

Ordered multiple Zebra card printer ribbons. On opening one I found it damaged. Contacted Barcode Warehouse to issue a replacement and they refused as it was outside the seven day returns window. Apparantley you are expected to unseal all of your consumables on recepit. What a joke - will go elsewhere

The whole experience of purchasing an item from the barcode warehouse was excellent.
The item was dispatched and delivered by courier, within 4 working days of the initial order.
The item was also cheaper and had a shorter delivery time, than from the actual manufacturer.
I have read the odd negative review, but can honestly say that in my case everything was 5 star.

Always so helpful, friendly and flexible. A really great team who are always willing to help you and offer support. Very impressed!

Sadly, we have found the customer service at the Barcode Warehouse very poor and cannot recommend them.

I will detail the facts below:

We were looking to purchase 10 new industrial label printers for a manufacturing environment. I called the sales phone number for the Barcode Warehouse on 12/07/2024 to ask them to recommend a suitable model. I spoke to their sales representative, Tom Laycock-Ivory, and I explained that we needed advice for a suitable printer as they had a lot of different models on their website. Tom asked me a series of questions about the labels we print and then recommended a specific printer which he said would be suitable, and which we then ordered.
Unfortunately when the printer arrived it was immediately obvious that our labels wouldn’t fit inside it and I emailed Tom to arrange exchanging for a model that would actually work for us. That is when the problems really began…

I emailed Tom / barcodewarehouse to try to resolve this on:
02/08/2024
12/08/2024
19/08/2024
21/08/2024
04/09/2024
18/09/2024
On each occasion Tom replied to say that he would look into it, but very frustratingly he never actually got back to me.
Eventually I spoke to Charlie in their customer service department who apologised and said we could start the return process. This involved sending them photographs of the printer and the packaging, filling in an RMA form, and arranging shipping at our expense. About a week later (and 8 weeks after we had tried to start the process) we finally received a credit note for the printer. I was gobsmacked to see that they had charged us £67.94 restocking fee for a printer which they had advised us to buy, and had also not refunded the £37 for the printer ribbon. So, not only were we given bad advice, received exceptionally poor customer service and wasted two months of our time, but we are also £115 out of pocket.
Given that we were looking to spend £10,000+ on printers and £12,000+ a year on ink ribbons I really would have expected to be treated better as a customer. Not surprisingly we have taken our business to a supplier who values our custom.

Amazing service and Tech support from Clinn! Have always used Barcode warehouse and other companies but these guys will definitely be my first go-to from now on.
Thanks Guys!

I bought a barcode system after speaking to a customer service telephone operator. They were helpful and I purchased what they recommended. Unfortunately they were mistaken, advising me that the system was compatible with a MacBack, it was not. This I discovered after spending hours trying to set up the system. People make mistakes though and I requested a full refund. This is where dealing with the company became painful. I was passed from pilar to post trying to explain what had happened and I returned the system to have it returned back to me! Its is not simple to pack up!
Many emails and phone calls later they finally accepted responsibility and said I could have a refund. Again, this is not simple. I had to provide bank statements to show where I lived and now they are just not refunding the amount. This has been going on since July. Its mid September. Save your time and don't use this company.

WORST COMPANY EVER. Absolutely fed up withBarcode Warehouse 😡 Been trying to return an order for TWO WEEKS and they're ghosting me! Their customer service is non-existent. Sadly, looks like the only way to warn others about their shady practices is to go public.

Bought a Zebra printer for use with Royal Mail. Despite having decent IT skills I don't know how any normal person could get this up and running without help. Phoned their aftersales support which was superb, both Philip and Gyn got our machine going easily and painlessly. Superb support well done lads!

These folks have the best tech team ever

I am a IT professional for a large global business
We regularly purchase label printers from the bar code warehouse for 2 reasons:

1. Super quick delivery - The sales team are fantastic (pretty sure it was dave in sales who assisted me with something else earlier in the year and got the new printer delivered by next morning so operations could continue)

2. The support team knowledge

A couple of days ago a label printer we purchased from them a while back decided to randomly print the data across 2 labels rather then the normal one.

Phoned the support team and spoke to Phil who understood my situation which is i travelled 3 hours to the site as im a hybrid worker and also with the printer not printing properly the company is losing money.

He instantly gave me 4 steps to troubleshoot of which after this the printer started working again.

Going forward i will ensure All our label printers are purchased from the barcode warehouse.

A short sighted third party seller. Refused to refund a returning / ongoing customer on a printer because the packaging had been sealed back up for return with parcel tape. this is not clearly stated in their
T's & C's of which they continually referenced incorrectly & even misquoted them on occasions. they are very much open to interpretation and there were not clear instructions set out for returns, or this all could have bene avoided. Poor customer service all round. I was first told via email after chasing for the credit that I would not be receiving my refund. I also had to pay the postage to return, this was later refunded but not exactly compensation for being lumbered with an incompatible printer worth £300. I was then avoided on emails by the member of the team who contacted me and had to chase by phoning and reputedly emailing. Will not be a returning customer any more after the awful customer service and treatment. avoid if possible.

Bonnie was an amazing help!
I didn't have a large order, but it was urgent for our business, and Bonnie couldn't help me enough! I have contacted lots of companies with no luck, and Bonnie helped me with suggesting different models, taking my through the process with payments etc, and got them dispatched quickly!

Thankyou Bonnie for all your help in solving our printer issues!

A very poor experience overall. I got recommended to this company and now I will ensure that no one else will use their services due to the unfair treatment I have received.

I received the product, and after opening I realised it wasn't for me. The item was unused and packed away and sent back.

However, I have been refused a refund and I am now over £300 down due to missing a very small amount of cardboard packing that came with it. When challenged on why I should lose all of my money due to a tiny piece of cardboard they refused.

I will be ensuring my experience with this company will be shared on my personal/business social medias as well as my own Linkdn accounts.

Very poor, do not buy from here.