The Barcode Warehouse Recenzje 

315
•
Wynik TrustScore: 4.5 na 5

4,3

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Zobacz, co mówią recenzenci

Oceniono na 3 z 5

Ordering items if you know what they are is easy enough. I have reached out numerous times regarding a requirement I have for a UV resistant zebra printer and labels and spoken and email with Ben an... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Bought a Zebra printer for use with Royal Mail. Despite having decent IT skills I don't know how any normal person could get this up and running without help. Phoned their aftersales support which was... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Barcode Warehouse is my preferred supplier for SLP labels. On this occasion, it took about 4 weeks for the labels to arrive and I had to chase my order. I had to use another supplier and it only took... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Had an issue with delivery, the incorrect type was delivered, easy mistake to make. Wendy sorted out the issue straight away and had the correct delivery on its way to me withing 24 hours. perfect!

Reakcja na opinię

Informacje dotyczące firmy

  1. Agencja konsultingu biznesowego i IT

Napisane przez firmę

Based in Newark, The Barcode Warehouse Limited is the UK's leading barcode solution provider, self-adhesive label manufacturer and enterprise mobility managed service provider. We specialise in supplying barcode scanners, mobile computers, smartphones and label printers to the transport and logistics, warehousing, postal, healthcare and retail sectors. We are a specialist Mobile Managed Services provider, offering solutions which encompass finance, provisioning, fleet/asset management, data management and the repair of hand held computers and printers on behalf of our customers and our partners, who include Zebra, Honeywell, Samsung, Brother, Toshiba, Zebra, Datalogic and many more. We continue to manufacture labels,tickets and tags, which has been at our core for over 30 years.


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

315 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Odpowiada na 100% z negatywnych recenzji

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,3

Wszystkie recenzje

(315)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 43

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

I bought 4 M3 RF scanners never worked…

I bought 4 M3 RF scanners never worked from day one. Spent hours days even with support. 6 months in i am sending them back incorrect firm wear installed so would never work.very poor customer service they have your money so dont care. I have spent thousands with this company would never buy again.. cheapest is not always the best !!

9 kwietnia 2021
Opinia niezależna
Oceniono na 5 z 5

Customer service always helpful

Customer service always helpful, ordering never an issue, happy to continue placing further orders.

26 marca 2021
Opinia niezależna
Logo The Barcode Warehouse

Odpowiedź od The Barcode Warehouse

Thank you for your kind review. We really appreciate your custom.

Hopefully we can assist you again soon.

Best regards, Customer Services

Oceniono na 5 z 5

great company

Barcode warehouse are a pleasure to do business with.
and a special mention to Angela Marsh who is my contact and is always helpful and professional.

22 marca 2021
Opinia niezależna
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Odpowiedź od The Barcode Warehouse

Thank you for sharing your experience. It's a pleasure to pass on great feedback like this to our colleagues.

Thanks for your business and we hope to help you again soon.

Kind regards, Customer Services

Oceniono na 2 z 5

Unreliable

1st order; Ordered and paid for on the same day, promised next day and it wasnt delivered resulting in a upset customer. 2nd and 3rd order; ordered and paid for but neither left the warehouse. If I hadnt have rang the stock would not have left. 3 failures from 3 orders isnt good

15 marca 2021
Opinia niezależna
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Odpowiedź od The Barcode Warehouse

Dear Mr Lewis

Thank you very much for your orders - we are truly very sorry for the delays in shipping them.

When you spoke to my colleague in the trade sales team on Thursday, she would have not know that the warehouse was experiencing a very large backlog of orders so the promise of next day delivery was not made to deceive. This carried on through to Friday when you placed your much-appreciated third order. We were still rushing to clear these on the following Monday.

To cope with our increased order volumes we have made key changes and investments and hope to reduce the risk of this occurring again.

Sorry again for the delays and frustration to you and your customer. We'd like to make up for it on and future orders if possible. Please don't hesitate to get in touch if that's possible.

Best regards, Customer Services

Oceniono na 5 z 5

I would like to thank Suzanne Catley

I would like to thank Suzanne Catley, always a great help and nothing is to much trouble .
a real credit to your company

11 marca 2021
Opinia niezależna
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Odpowiedź od The Barcode Warehouse

Dear Mr Wigmore

It's always a pleasure to see a colleague praised. Thank you for taking the time to share your experience.

We appreciate your custom and hope we can assist with any further requirements soon.

Kind regards, Customer Services

Oceniono na 5 z 5

Reasonable prices and very good customer service

Reasonable prices and very good customer service.
If only all of my suppliers were like this.

3 marca 2021
Opinia niezależna
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Odpowiedź od The Barcode Warehouse

Dear Mr Lister

It's always a pleasure to receive appreciation like this. Many thanks for taking the time to leave a review.

We're very glad that you are happy with our service and hope to help you again soon.

Best regards, Customer Services

Oceniono na 5 z 5

Fast feedback

Good, fast customer service. Excellent communication with feedback. Enquiry dealt with by Suzanne who was very professional

2 marca 2021
Opinia niezależna
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Odpowiedź od The Barcode Warehouse

Dear Mr Wray

Thank you for your business and kind review.

We're very glad to learn that you were happy with your experience. Suzanne was very glad to hear it too.

Best regards, Customer Services

Oceniono na 3 z 5

Order not received but great customer service

I ordered 11x snap on chargers on 13th January 2021. It was stated on the website that I would receive the items within 2-5 working days. I have still not received the items and would have marked this rating at 1 star had it not been for the customer service I received.
At first I gave the delivery the benefit of the doubt and waited until Monday 25th January to chase the order. I received an e-mail straight back from customer service saying my order would arrive on Wednesday/Thursday and it would be dispatched upon arrival. I didn't receive the order and I chased this up on Wednesday 3rd February. Again I got an answer straight back from customer services stating they will be shipped the following day, on Thursday 4th and will be with Barcode Warehouse by Monday 8th. On Monday I contacted customer services only to find the date had changed again (no surprise at this point) and the order was now going to be shipped to barcode warehouse on Friday 12th February.
I did try to find an alternative option and I was put through to the purchasing team. Nevertheless, that option was a further £200.00 extra and was also being delivered from overseas. I was sceptical this option wouldn't arrive on time given the current problems I am facing.
The customer service team were all very apologetic and helpful, trying to resolve this for me.
I did call again today, 17th February and was told there was some good news. 8 of my chargers would be delivered over the next few days, 2 more should arrive next week and the final 1 just after.
Although Barcode Warehouse have failed to manage customer expectations and failed to deliver the chargers in a timely manner (with Brexit and the overseas transportation holding some blame for this), I do feel I need to mention a particular staff member who went above and beyond to help me.
Beth is part of the customer service team and had taken it upon herself to push for the delivery of these chargers. She managed my calls with professionalism and kindness, even when I was upset and angry. I really felt Beth was trying to help me and displayed great customer service. She really is an asset to Barcode Warehouse and I want to personally thank her for everything she has done leading up to this point.
Hopefully we will receive the 11 chargers this month.

17 lutego 2021
Opinia niezależna
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Odpowiedź od The Barcode Warehouse

Dear Si

Clearly we are very sorry about the long delay with your order. Thank you for appreciating the efforts on Beth's side to try and assist.

Since you left your review, I can confirm that we have made significant changes and investments in terms of holding more stock in our own warehouse and the capability to pick and ship orders faster.

Unfortunately, for products which have no run-rate here in the UK, we are still reliant on our manufacturer partners and distributors for supply. Many of these are based in the EU and we are still seeing delays at customs.

We thank you for your feedback and order. We're continuing to do what we can to improve lead-times for our valued customers.

Best regards, Customer Services

Oceniono na 5 z 5

Can't recommend highly enough

Can't recommend highly enough, I was struggling to install a printer and 1 phone call immediate answer, did a screen share and sorted it all in 5 minutes saving me hours of frustration. Excellent - thank you so much :)

17 lutego 2021
Opinia niezależna
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Odpowiedź od The Barcode Warehouse

Dear Matty

Thanks for your recommendation and review.

We do pride ourselves on our after-sales technical support. Good to know that they could get you up and running again quickly.

Many thanks for your custom

Best regards, Customer Services

Oceniono na 5 z 5

Fabulous service from Phil and Glynn…

Fabulous service from Phil and Glynn today - got our printers going in no time! Thank you, you really are a fantastic helpline and you really know your stuff. Thank you, Zoe

11 lutego 2021
Opinia niezależna
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Odpowiedź od The Barcode Warehouse

Dear Zoe

We're really pleased to read that you were happy with the service you received.

Many thanks for your business and for taking the time to leave a review. We hope we can assist you again soon.

Best regards, Customer Services

Oceniono na 5 z 5

Excellent and efficient service

Excellent and efficient service from Lynsey in media sales, I only place orders a couple of times a year, but the service is always great. Thank you.

2 lutego 2021
Opinia niezależna
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Odpowiedź od The Barcode Warehouse

Dear Richard

We appreciate you taking the time to leave a positive review here.

Thank you for your repeat custom and we hope to assist again with your future requirements.

Kind regards, Customer Services

Oceniono na 5 z 5

Excellent service from Suzanne

Excellent service from Suzanne - very fast and efficient - just what you need, when you need it ! Thank you.

12 stycznia 2021
Opinia niezależna
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Odpowiedź od The Barcode Warehouse

Dear Rob

Thank you for your positive review. Suzanne and the rest of the team here would only be too happy to assist with any future requirements.

Best regards, Customer Services

Oceniono na 5 z 5

I spoke to Luke Moore in technical…

I spoke to Luke Moore in technical support and was so impressed with not only his product knowledge but more importantly his customer care. Luke would be a credit to any business and his efforts should be acknowledged by his line manager.
I cannot recommend highly enough the barcode warehouse, if Luke is an example of the standard of staff the employ

17 listopada 2020
Opinia niezależna
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Odpowiedź od The Barcode Warehouse

Dear Mr Scott

Thank you so much for your kind review. We are very proud of our team; with Luke and the rest of the technical support members being a crucial element of our value-added service offering.

Thanks for your business and we hope to serve you again soon.

Best regards, Customer Services

Oceniono na 5 z 5

Had an issue after an Apple Mac update…

Had an issue after an Apple Mac update and the customer service couldn't of been any better, Phil resolved my issue in less 15 minutes. 914459

16 listopada 2020
Opinia niezależna
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Odpowiedź od The Barcode Warehouse

Dear Mr McNally

We're very happy that Phil could get you back up and running again quickly. Thank you for leaving a positive review and your custom. It is very much appreciated.

Kind regards, Customer Services

Oceniono na 5 z 5

Happy People Happy Customers

Always happy with The Barcode Warehouse with friendly and very helpful people.
Very good top quality products.
Pleasure doing business with them.

10 listopada 2020
Opinia niezależna
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Odpowiedź od The Barcode Warehouse

Dear Mr Jurewicz

Thank you for your kind words, it is very pleasing to hear your feedback.

We appreciate you taking time to leave a review and thanks for your custom to date.

Best regards, Customer Services

Oceniono na 5 z 5

Top class service from this company

Top class service from this company. Answered my questions via email really professionally and promptly.
Many Thanks

26 października 2020
Opinia niezależna
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Odpowiedź od The Barcode Warehouse

Dear Moshin

We're really pleased that you were happy with the service you received.

Thank you very much for sharing your experience and also for your order. We really appreciate both.

Kind regards, Customer Services

Oceniono na 5 z 5

Extremely efficient company

High quality products, work as expected. Customer service is friendly, knowledgeable and very helpful. Goods delivered quickly. Extremely efficient company.

14 października 2020
Opinia niezależna
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Odpowiedź od The Barcode Warehouse

Dear Sir/Madam

Thank you for your kind words: we really appreciate you taking the time to leave your review.

It's very pleasing to hear that you were happy with your experience. Many thanks for your business.

Kind regards, Customer Services

Oceniono na 5 z 5

Great

Great. Quck delivery, everything in order.

7 października 2020
Opinia niezależna
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Odpowiedź od The Barcode Warehouse

Dear Filip Ranogajec

Many thanks for your positive review. We're pleased that you were happy with the service you received.

Thank you for your order

Best regards, Customer Services

Oceniono na 5 z 5

Excellent company

Excellent company, great service. I had a prompt answer for a question about a product i was interested in .
I ordered this once a prompt answer was given and I received my item within 2 working days.
Nice friendly team and excellent service.

2 października 2020
Opinia niezależna
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Odpowiedź od The Barcode Warehouse

Dear Jay Tysoe

Thank you for your order and kind review; both are very much appreciated.

We're pleased that you were happy with how the team dealt with your enquiry and hope that we can help you again soon.

Kind regards, Customer Services

Oceniono na 5 z 5

Quick delivery good pricing quality…

Quick delivery good pricing quality products.
Never had a problem.

29 września 2020
Opinia niezależna
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Odpowiedź od The Barcode Warehouse

Dear Matt

We really appreciate you taking the time to leave us a positive review.

Thanks for your business.

Best regards, Customer Services

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