My £150+ order has yet to be delivered, it has been sent to royal mail but has not arrived with them. This should have been picked up sooner by you guys and at the moment I am out of pocket and nothin... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered 3 custom print album covers for my son for Christmas. The quality is fabulous, The detail is superb even though I chose mainly dark prints the images really stand out. I ordered quite... Zobacz więcej
Reakcja na opinię
I ordered a framed poster as a gift. It did not arrive! Contacted customer services. Another poster was sent out that day and received the following day! Postage was refunded as well. Excellent serv... Zobacz więcej
Reakcja na opinię
No issues with my order. Arrived well pacakged and super fast even without next day shipping - it took arou d 3 days from ordering to delivery. Loved them all! I got a Setlist Poster, Mug and Album co... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z plakatami
- również w kategorii:
- Klub z muzyką na żywo
Napisane przez firmę
Celebrate your favorite concerts with our high-quality setlist posters and music memorabilia. Discover unique designs that capture the energy of live performances, perfect for true music fans and collectors!
Dane kontaktowe
Unit A, 82 James Carter RoadMildenhall, IP28 7DE, Bury Saint Edmunds, Zjednoczone Królestwo
- hello@thatgig.co.uk
- www.thatgig.co.uk
3,9
Dobra
107 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 90% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
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Worked out in the end!
First order made on the 14th Jan turned up on 20th Jan broken and faulty (blurry printing on mug & broken poster frame).
Replacement was agreed very promptly on 21 Jan but it took a few email prompts from me until That Gig despatched replacement items 4 days later on the 24th Jan.
“Next day delivery” (not necessarily the fault of That Gig) was very slow taking a further 7 days arriving on the 30th Jan so we missed the birthday date for the intended gift.
Total time from order to receipt of replacement was 17 days.
We’re happy with the final product but it involved a lot of unnecessary faff.
28 stycznia 2025
Odpowiedź od That Gig
Hi Emma,
We’re really sorry for the issues with your order and the delays in getting your replacement to you. We completely understand how frustrating it must have been—especially since it was meant as a birthday gift.
While we’re glad you’re happy with the final product, we regret that it took longer than expected and involved extra effort on your part. That’s certainly not the experience we want for our customers. We truly appreciate your patience and your feedback, as it helps us improve.
If there’s anything else we can do to make it right, please don’t hesitate to reach out.
Best regards,
Chris
I ordered a print of a set list and…
I ordered a print of a set list and frame and the print arrived with the wrong day on it. The company were very good about sending out a replacement print but when I opened up the frame to replace I realised that the frame was damaged and was very bad quality, I contacted the company again but heard nothing back and have had to buy a separate frame as it was a gift for a friend. I don’t think I’d use this company again unfortunately.
4 stycznia 2025
Opinia niezależna
Odpowiedź od That Gig
Thank you for your feedback, and we sincerely apologize for the issues you experienced.
We're sorry that your email was missed—this is certainly not the standard of service we aim to provide. We're grateful that you gave us the opportunity to send a replacement print, but we understand your frustration with the damaged frame. A member of our team will be reaching out to you tomorrow (1/02/25) directly to ensure this is corrected and to resolve the situation to your satisfaction.
We truly appreciate your custom and hope to have the chance to make things right.
Great service…
I ordered a cup from a concert we’d been to that wasn’t on the website. I filled in form for one to be made and it came within the week. Very impressed
15 stycznia 2025
Opinia niezależna
Odpowiedź od That Gig
Thank you so much for your wonderful feedback!
We're thrilled to hear that you were impressed with the custom cup we made for you. It's great to know that the process was smooth and quick, and we’re glad you’re happy with the result.
We always strive to provide a personal touch, and we appreciate you taking the time to share your experience.
If you ever need anything else, feel free to reach out—we’d love to help again!
Odpowiedź od That Gig
Thank you for the 5-star review! We're so glad you loved the print. We appreciate your support and hope to serve you again soon!
Odpowiedź od That Gig
Thank you for your feedback! We're glad to hear that the replacement process was easy for you. If you ever need anything else, don't hesitate to reach out. We’re always here to help!
Custom prints
I ordered 3 custom print album covers for my son for Christmas. The quality is fabulous, The detail is superb even though I chose mainly dark prints the images really stand out.
I ordered quite late before Christmas but, That Gig made sure my son wasn't disappointed. He is, in fact delighted.
Will return for a setlist mug after his first Tyler the Creator gig in May.
20 grudnia 2024
Opinia niezależna
Odpowiedź od That Gig
Thank you so much for your kind words!
We’re thrilled to hear that your son loved the custom album cover prints and that the quality exceeded your expectations.
We’re always happy to go the extra mile to ensure our customers are satisfied, especially during busy times like Christmas.
We look forward to creating a setlist mug for you after your son’s Tyler, the Creator gig in May! (in-fact we already have a design made for this waiting to be listed on to our site and its amazing!!)
Thanks again for choosing us—we can’t wait to serve you again!
Odpowiedź od That Gig
Thank you for the great review! We're so glad you’re happy with your product. We appreciate your support and hope to serve you again soon!
Cups
Purchased some cups from these guys and I can say they don't disappoint! A Top quality service all round.
20 grudnia 2024
Opinia niezależna
Odpowiedź od That Gig
Thank you so much for your kind words!
We're thrilled to hear you're happy with your cups and that our service met your expectations. We truly appreciate your support and look forward to serving you again soon!
Swiftie Gift
Excellent quality and prompt shipping. I got 2 prints from the Eras tour and I love them…especially as they include the unique surprise songs from each night. A great gift for a Swiftie
21 grudnia 2024
Opinia niezależna
Odpowiedź od That Gig
Thank you for the wonderful review!
We're so glad to hear that you loved the prints from the Eras tour, especially with the unique surprise songs included. It’s great to know they made the perfect gift for a Swiftie!
We appreciate your support and hope to serve you again soon!
I love my new poster
I love my new poster. Customer service was excellent and product arrived quickly. Thank you 😊
14 grudnia 2024
Opinia niezależna
Odpowiedź od That Gig
Thank you so much for your lovely review!
We’re so glad to hear you love your new poster and that you had a great experience with our customer service.
We truly appreciate your feedback and hope to serve you again soon! 😊
Quality Product
We loved our mugs. Really impressed with the quality, design, clarity of printing and all of the detail. A great way to remember two brilliant gigs. Would definitely recommend.
20 grudnia 2024
Opinia niezależna
Odpowiedź od That Gig
Thank you for the fantastic review!
We’re so glad to hear that you loved the mugs and that the quality, design, and detail exceeded your expectations. It’s great to know they helped capture the memories of two brilliant gigs!
We truly appreciate your recommendation and look forward to serving you again in the future.
Amazing service
Amazing service. Asked if it would be possible for a custom design for a set list. The design was fantastic and completed super quickly. Great communication. Would definitely recommend.
12 grudnia 2024
Opinia niezależna
Odpowiedź od That Gig
Thank you so much for your amazing review!
We're thrilled to hear you loved the custom design and that we could complete it quickly for you. We always aim to provide great communication and top-quality service, and we’re so happy we met your expectations.
We truly appreciate your recommendation and look forward to working with you again!
Odpowiedź od That Gig
Thank you for your feedback!
We’re so glad to hear that your order arrived on time and in great condition. We appreciate your support and hope to serve you again soon!
Absolutely loved my purchase
Never ever leave reviews 😅 but i Absolutely loved my purchase, can't complain one bit, my dad will absolutely love this setlist poster, would definitely buy again - thanks so much from Sarah x
1 grudnia 2024
Opinia niezależna
Odpowiedź od That Gig
Hi Sarah,
Thank you so much for breaking your “no reviews” rule for us! 😊 We’re thrilled to hear you loved your purchase and are sure your dad will adore the setlist poster too. Your kind words mean the world to us, and we can’t wait to see you again!
Best wishes,
John
Odpowiedź od That Gig
Thank you for your feedback!
We’re so happy to hear that your poster arrived quickly and in perfect condition.
We’re thrilled you love it and truly appreciate your support! We hope to serve you again soon!
Spanish Customs Clearance Problems
I would have have appreciated more responding communication to my emails sent, regarding Spanish customs clearance problems.
Ortherwise overall i am pleased with my items purchased.
18 listopada 2024
Opinia niezależna
Odpowiedź od That Gig
Hello,
Thank you for your review and for your purchase with us.
We’re truly sorry to hear about the issues you experienced with Spanish customs clearance and for any delays in our responses to your emails during this time. We understand how frustrating it can be to encounter such challenges, unfortunately, once it is at customs and subject to checks etc. we are powerless to keep the item moving along promptly for you and can only apologise again for the lengthy delay.
That said, we’re delighted to hear that you are pleased with the items you received. Your satisfaction is very important to us, and we appreciate your patience and understanding throughout the process.
If there’s anything further we can do to assist you, please don’t hesitate to reach out.
Thanks,
Chris
Picture turned up damaged but was…
Picture turned up damaged but was replaced straight away very quickly would use again
25 października 2024
Odpowiedź od That Gig
Hello,
Thank you for your feedback! We’re sorry the picture arrived damaged initially but are glad we could resolve it quickly for you. We appreciate your understanding and look forward to serving you again in the future!
Thanks,
John
It's Decent...
Took me a long time to decide to purchase this item. ("Eminem Lose Yourself - Lyric Print from 8 Mile × 1")
I wasn't expecting handwritten lyrics obviously, just something more substantial than I received. Not sure how to explain that other that if I had picked this up in a store and looked at it I would not have made the purchase.
Having said that, the effort in shipping it overseas was outstanding, it was wrapped incredibly securely. There is a lot to be said for that...I'm certain that there are many people that would appreciate these items, it's just not for me.
13 października 2024
Opinia niezależna
Odpowiedź od That Gig
Hello,
Thank you for taking the time to share your experience with us and for your recent purchase of the Eminem "Lose Yourself" Lyric Print.
We understand that purchasing online can sometimes lead to surprises, as you don’t have the same experience as seeing the item in person.
We do provide a detailed image of the print and a high percentage of customers note that they receive a product better than what was expected. We are sorry and it is unfortunate that this was not your experience.
While this particular style may not have been what you were looking for, we’re grateful for your support and your recognition of the quality and effort behind our service. If you have any further feedback or would like assistance with a future purchase, our team is always here to help.
Kind regards,
Chris
The image of the A4 print on my order…
The image of the A4 print on my order appears MUCH larger than what arrived. Disappointed you weren’t clearer about what I paid $26 for (15 print, 11 shipping).
7 października 2024
Odpowiedź od That Gig
Hello Scott,
Thank you for your recent purchase with us.
We sincerely apologize for any confusion regarding the size of the print you received. We aim to be as clear and transparent as possible in our product descriptions and images to set accurate expectations for all customers.
To clarify, the sizes A4 and A3 are standard dimensions commonly used in the UK and Europe. As your order was placed from the US, we understand these sizes might not be as familiar. For reference:
A4 measures approximately 8.3 x 11.7 inches.
A3 measures approximately 11.7 x 16.5 inches.
In addition to the product cost, international shipping comprises a significant portion of the overall price, as it includes secure packaging and tracked delivery to ensure your order arrives safely from overseas.
We truly value your feedback and will consider how we can improve our communication regarding sizing and costs, particularly for our international customers. If you have any further concerns or questions, please don't hesitate to contact our support team. We’re here to help.
Kind regards,
Chris
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