tentree Recenzje 

358
Wynik TrustScore: 4 na 5

4,2

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 4 z 5

J'aime beaucoup la marque seulement en plus des frais d'expédition on se mange des taxes de doine réclamer par le transporteur (FedEx pour ma part) et c'est franchement dommage pour environ 150 € d'a... Zobacz więcej

Oceniono na 1 z 5

I’ve bought clothing from tentree for a couple of years now. The clothes are nice enough but my recent purchase of 4 t-shirts came with a fedex duty and tax invoice that was almost half the price of t... Zobacz więcej

Oceniono na 5 z 5

I ordered 3 mystery boxes from Tentree. upon arrival, it was found that several items were the wrong size. I contacted customer support and they were extremely helpful in sending out the proper items... Zobacz więcej

Oceniono na 5 z 5

I purchased a Nimbus Long Rain Coat from Tentree this last spring and just love it. I was happily surprised at the quality of the garment, the confection, style, the cut, style and color all togethe... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep odzieżowy

Napisane przez firmę

Shop mens & womens clothing and accessories. Sustainable eco-materials include hemp, organic cotton, recycled polyester, cork and coconut buttons.


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

358 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 37% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(358)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 35

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Customer support is impressive

Customer support via email was very quick & resolved my issue in a few quick emails ! Thank you so much for being so proactive & efficient with responses & resolutions

12 grudnia 2024
Opinia niezależna
Oceniono na 5 z 5

10/10 Experience from tentree

Across multiple purchases, I’ve loved all the clothes I’ve gotten from tentree!

On top of that knowing their dedication to the environment makes it all the more easy and motivating to get more and more clothes from them!

Customer support is very polite and respectful and responds quickly!

13 grudnia 2024
Opinia niezależna
Oceniono na 5 z 5

Phenomenal Customer Service!

I’ve only had great experiences both with clothing I’ve purchased and customer service. When I emailed in I got a very quick response and the employee went above and beyond to help me. The clothes I’ve bought are well made and fit true to the size charts on the website. Would absolutely recommend!

10 grudnia 2024
Opinia niezależna
Oceniono na 5 z 5

Holy guacamole 🥑

Holy guacamole 🥑! Thank you for your absolutely amazing customer service. I love all of my Tentree clothing items. They are all nice, soft and well made.

4 grudnia 2024
Opinia niezależna
Oceniono na 5 z 5

Great Products Paired with Great Service

My wife and I have been enjoying Tentree products for years. Hoodies, jackets, pants, we have some of each in our waredrobes. We keep coming back for more! Just as important, I had an issue with a recent delivery that didnt quite make it into my hands. Customer Care went way above and beyond to respond quickly, guide me through the process and deliver a solution that they did not have to do. Brand loyalty is not easy to earn, but Tentree has earned my loyalty. THANK YOU!

27 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

Great products, mission, and team!

I love all the Tentree products I've purchased - both the quality and style are great. I've also had a great experience with their customer service - prompt and friendly! I am trying to not shop too much, but Tentree is one of the few sites I browse regularly - and splurge on occasionally :)

2 grudnia 2024
Opinia niezależna
Oceniono na 5 z 5

Price correction handled professionally

Had an issue with a price correction. Emailed and heard back within a day with a suitable resolution. I've not had many returns needed but on the rare occasion they've also been very fair and accommodating. Love this company and their clothes that are slowly taking over most of my families waredrobe.

28 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

Amazing Customer Service

I had an excellent experience dealing with the customer service department at tentree! I have always loved their clothes, and after years of buying them finally had a small issue with the snaps on a shirt I love. They were incredibly helpful and understanding, and resolved the issue generously and quickly. Thanks to everyone who helped!

20 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

Above and Beyond

First I would like to start with, I highly recommend tentree to anyone looking to make a change in more sustainable clothing purchases, or if you or someone you know are someone who loves the environment and the impact trees can and do make in our ecosystem. Love tentree!

I recently placed an order for a few items, in which I eagerly awaited. (The website is easy to navigate and the ordering process is smooth-btw). I received an email from tentree when my order was on the way and when it was delivered. I went to my mailbox to pick up my package only to find no package waiting for me. I immediately contacted tentree customer support and the courier who delivered the package. tentree support was in contact with me within 24 hours, and immediately was on top of taking care of me. After speaking with support about the problem, they immediately took care of my order and replaced the missing items. I could not have asked for a better experience. The tentree team is by far committed to going above and beyond for their customers.
10/10 tentree !!

13 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

Tentree is everything I’ve been looking…

Tentree is everything I’ve been looking for! I’m 29 and am trying to look nice without looking too young, but also not frumpy. I care a lot about the environment, and am a Dogwalker, so I’m active and want the clothes I wear to be comfortable at all times.

Tentree’s clothes are cute without being too revealing or impractical and they are made of the most comfortable fabrics I’ve ever worn. I found tentree searching for “tencel” and now I don’t want to wear anything else. Their colors are also the best! The clothing is really durable and I love the ability to track trees planted for clothes AND knowing my clothes aren’t crushing the earth with excess waste. This company is a dream!!

3 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

Cheers to tentree customer service!

Cheers to tentree customer service!

I always loved tentree and since I had to contact their customer service for a delivery issue let me tell you I love this brand even more.

One of my package got lost and they handled the situation quickly and professionally. The issue was resolve in less than 24h. Thanks team, this was a good experience. Not to mention I absolutely love the quality of their products.

Will buy again :)

4 października 2024
Opinia niezależna
Oceniono na 5 z 5

Wow what amazing service

Wow what amazing service! thank you!

I bought an item online, received it in a very timely manner. When I wore it for the first time, I realized that the pocket wasn’t sewn in as my phone dropped to the ground through the pocket.

I contacted Ten Tree via their online customer service and was quickly responded to.

I really appreciate this quick response and resolving it.

They asked for a bit of information which i sent. The next thing I received was an email saying that another garment and been sent. I could donate the other garment as they wanted to limit the carbon footprint. Wow!!!

Now that’s service!

I wish all businesses would take their lead.
THANK YOU!
Mich Gregoire

24 września 2024
Opinia niezależna
Oceniono na 1 z 5

Mystery boxes are a waste of money

I can't be more disappointed with their mystery boxes the last few rounds. They used to be so good and actually came in a box not a small bag. There is something about ordering a box and getting a bag. Stupid but a legit complaintz.you advertise a box, send a box. The quality of product in the "boxes" has been terrible the last three now. I keep trying and expecting a better outcome but I'm done. So disappointed in them, I used to recommend them to my friends but now I tell them to avoid them as it's a waste of money! I always loved ordering these but never again!

19 września 2024
Opinia niezależna
Oceniono na 5 z 5

Tentree is an excellent company

Tentree is an excellent company. The clothing is super comfy and fits are true to marked size.
I recently had a wrong item delivered by mistake and one I had ordered was missing from the order. A quick email to customer service and the correct item was sent out. Was also told to keep the incorrect item rather than send it back.
Quality, comfortable clothing, a commitment to environmental sustainability and excellent customer service make Tentree a company I will recommend over and over again.

10 września 2024
Opinia niezależna
Oceniono na 1 z 5

Unethical return policy

Unethical return policy. This company recently changed their return policy. Anything on sale is marked as FINAL SALE, even if it is only 10-20% off. For a company that has no store front for people to try on their clothes for fit, it is unethical to not allow any returns on their merchandise. Especially as their fit for women’s bottoms is really poor. Just look at their website models. All the same straight body type. No curves.
Ten Tree DO BETTER.

9 września 2024
Opinia niezależna
Logo tentree

Odpowiedź od tentree

Thanks for reaching out!

We mark our highly discounted products as final sale because they are usually from a previous season or because we made more than needed. Since we are trying to exit products that are discounted, we are not able to accommodate returns or exchanges.

All sale items are final sale, as mentioned on the the order confirmation. You can also read through our return policy in the Help Centre of our website.

We appreciate you taking the time to send us your honest feedback and please know we have passed this along to the appropriate team members for their review.

All the best!

Oceniono na 5 z 5

Great Customer Service Experience

Silver quickly resolved an issue (my mistake) on a sale item purchase. Nice to receive some great customer service after experiencing terrible customer service at other retailers recently. Great quality product and great customer care team! Thanks

5 września 2024
Opinia niezależna
Oceniono na 5 z 5

Excellent customer service

Excellent customer service! Ordered the wrong size and realized that only after clicking the button. Reached out to customer service through email and asked for help. They responded within an hour and cancelled my order so I could order the right size. Can’t wait for my cardigan in the right size to arrive! Thank you very much, Tentree!

29 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

An incredible local company

A local company i had heard of but never purchased from. Then i came across their warehouse sale and bought a couple items and absolutely loved them! The fabric, the cuts of the garments, and i learned about the trees. I wear the items all the time. Then i ordered something online that i saw at the warehouse but wasn't my size - quick delivery, excellent customer service, and i love the item. Win win win.

3 września 2024
Opinia niezależna

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