tentree Recenzje 

358
Wynik TrustScore: 4 na 5

4,2

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 4 z 5

J'aime beaucoup la marque seulement en plus des frais d'expédition on se mange des taxes de doine réclamer par le transporteur (FedEx pour ma part) et c'est franchement dommage pour environ 150 € d'a... Zobacz więcej

Oceniono na 1 z 5

I’ve bought clothing from tentree for a couple of years now. The clothes are nice enough but my recent purchase of 4 t-shirts came with a fedex duty and tax invoice that was almost half the price of t... Zobacz więcej

Oceniono na 5 z 5

I ordered 3 mystery boxes from Tentree. upon arrival, it was found that several items were the wrong size. I contacted customer support and they were extremely helpful in sending out the proper items... Zobacz więcej

Oceniono na 5 z 5

I purchased a Nimbus Long Rain Coat from Tentree this last spring and just love it. I was happily surprised at the quality of the garment, the confection, style, the cut, style and color all togethe... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep odzieżowy

Napisane przez firmę

Shop mens & womens clothing and accessories. Sustainable eco-materials include hemp, organic cotton, recycled polyester, cork and coconut buttons.


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

358 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 37% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(358)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 35

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Absolutely incredible customer service

Absolutely incredible customer service - huge kudos to Silvia! :)

I love their products... the quality, the style, and the chosen colour palettes are all amazing. I also love that I'm supporting a b-corp, proudly Canadian business which believes in sustainability, hoorah!

Highly, highly recommend tentree to everyone!

28 kwietnia 2025
Opinia niezależna
Oceniono na 5 z 5

Amazing products, even better customer service!

I’ve loved my clothing from Tentree for a handful of years. The quality is always consistent, and everything I buy is durable as well as comfortable. When I recently had an issue with a package getting lost from a hoodie that I ordered for my husband, customer service was super quick to respond, and noticed as well as resolved the issue before I did! That doesn’t happen too often nowadays with many companies. You’ve made a customer for life with your service, thanks again!

11 kwietnia 2025
Opinia niezależna
Oceniono na 5 z 5

Excellent customer service

Excellent customer service.

I ordered a sweater that was final sale, when it arrived I noted it had a small stain. I contacted customer service and they replied within 3 hours asking for photos. I sent the photos and less than 45 minutes after that they had shipped a replacement to me. Silvia was the customer service rep that helped me.

10 kwietnia 2025
Opinia niezależna
Oceniono na 1 z 5

I asked for a return and never heard back.

I asked for a return from this company and never heard back and got ghosted. I would not buy form this company again. Buyer beware.

24 marca 2025
Opinia niezależna
Logo tentree

Odpowiedź od tentree

Hi Matt,

I'm sorry to hear that your email hasn't been replied! Please note that sometimes emails can end up in the spam/junk folders.

We'd be happy to look into this for you, please let us know your full name, email, or order number so we can assist you further.

Have a great day!

Oceniono na 5 z 5

10 stars for customer service

I have been a big fan of tentree for almost as long as they have been around. I still remember buying (and loving) my very first ten tree hoodie. I recently made a purchase that I was not totally happy with and when I reached out to the customer service team, they did everything they could to make it right. I really appreciate that. I love a company that stands behind their product...and it wasn't even the product's fault, it just didn't suit me!

11 marca 2025
Opinia niezależna
Oceniono na 5 z 5

Exceptional Customer Service!

I have been purchasing the mystery boxes for years and eagerly await for arrival each time. I have purchased for both myself and for gifts and have always been pleased with the merchandise received. Unfortunately, this last time mine got lost in the mail and never arrived even though it was marked delivered. I contacted support and they had a replacement package sent out within 24 hours! Awesome customer service which will keep me a loyal customer. Customer service like that is hard to come by these days. 10/10 experience.

14 marca 2025
Opinia niezależna
Oceniono na 4 z 5

Fantastic Customer Service

I ordered some shirts and two had stitching defects. TenTree reached out immediately and offered a couple options where I'd be happy with the outcome. I opted to have the shirts sent again and they were perfect :)
Props to Silver for restoring my faith in Customer Service and it's nice to know there are still companies out there who stand by their product.
The shirts fit awesome and the material is so soft!

8 marca 2025
Opinia niezależna
Oceniono na 5 z 5

Thankyou for caring Tentree! :)

Wow! 😊 I seriously love this company for their customer support and their clothing. I’ve purchased several items for my family, friends (and myself :) I agree with another reviewer that their quality and dedication is top notch. They respond to my emails quickly and have always been very reassuring and helpful. Super nice styles and colours. I feel like a new me :) Thankyou Tentree, Kind Regards

6 marca 2025
Opinia niezależna
Oceniono na 4 z 5

Love this company

Love this company! Thier quality has gone down a little in the past few years though but they always have good support, order fulfillment and love the commitment to the mission

7 stycznia 2025
Opinia niezależna
Oceniono na 5 z 5

Just yes

Hands down one of the best customer service experiences I've ever had. Shout-out to Silver for the friendly, clear communication and to tentree for having the foresight to keep consistent Customer Care Representatives, especially for our 16 email correspondence. Great experience and excellent products!

24 stycznia 2025
Opinia niezależna
Oceniono na 5 z 5

I recently purchased for the first time…

I recently purchased for the first time from Ten Tree online. The garment is excellent quality and I received additional help from Customer Support which was excellent as well !!! Ten Tree is Canadian and it feels great to support such an amazing company who gives back !!

10 lutego 2025
Opinia niezależna
Oceniono na 5 z 5

I had bought a tentree ball cap about a…

I had bought a tentree ball cap about a year ago and the inside elastic thread is falling apart making the hat almost impossible to wear as it's a fitted style. I contacted customer service with photos and they were right on it. I ordered the same cap online and they covered it, I just had to pay some postage. The communication was prompt and very polite, with my issue resolved in about two days. tentree, I'm still your #1 fan!

11 lutego 2025
Opinia niezależna
Oceniono na 5 z 5

Super helpful

We are very grateful for the experience we had with 10tree customer service. They asked for photos of our issues and as soon as we sent them, they responded appropriately with a refund. We have always loved our 10tree products, so this service just adds to our love!

1 stycznia 2025
Opinia niezależna
Oceniono na 5 z 5

My experience with Customer Service…

My experience with Customer Service over the years has been great! All you have to do is send an email and a very helpful rep will respond very quickly. They make returning items very easy and seamless, and will thoughtfully answer any questions you may have. Highly recommend tentree and their merchandise.

29 stycznia 2025
Opinia niezależna
Oceniono na 5 z 5

I recently had an issue with an online…


I recently had an issue with an online order as the carrier did not deliver the items. After contacting customer service via email, I was pleasantly surprised by their responsiveness and the quick solutions they put in place to resolve the issue. Their service was exemplary, and I will continue to trust them as a loyal customer.

15 stycznia 2025
Opinia niezależna
Oceniono na 5 z 5

Recently had an issue with a sweatshirt…

Recently had an issue with a sweatshirt that I had ordered online. I sent an email and was very happy with the quick response and actions taken to correct the issue. The customer service was outstanding. Wil continue to be dedicated customer.

3 stycznia 2025
Opinia niezależna
Oceniono na 5 z 5

Amazing company

Amazing company. Recently had two lost packages due to courier issue. Tentree came good for it and resent order by express and it arrived with another courier next day. The communication was quick and good explanations.
The clothing is solid. Great long lasting material.

16 grudnia 2024
Opinia niezależna
Oceniono na 5 z 5

Great Customer Service and Top Notch Quality

I have ordered multiple times from Tentree and keep coming back as I just love the quality and their dedication to planting trees with every purchase! This past Christmas I made multiple purchases and there was one with the tracking info I received hadn’t moved in a few days, I emailed support and they responded within 24 hours stating that it did in fact look like the item was lost and they right away sent out replacement items. This was great customer service I received and also with the postal strike we had received the other 2 orders in a timely manner as they used a different courier!

23 grudnia 2024
Opinia niezależna

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