Tenpin - Nottingham Recenzje 

Toilets smells

Simple to book online. Easy to get started at venue. Not all offers available online when you see the adverts in venue.

Member of staff was rude, told us we needed to move lanes during a game due to being 20 minutes late when we was only 5 minutes late. My autistic daughter not understanding what was happening started to panic thinking she couldn’t finish playing so I had to calm her down and explain to her for the manager to turn to her and tell her she’s lucky to be able to go on another lane!

Game to short

The lane was ready at the time requested and even though the centre was over run with Guides/Scouts enjoying the sport of Tenpin Bowling the staff were responsive and professional to problems on the lane and orders for refreshment.

Bowling was good fun. Pizza was terrible, chips were good, nachos a bit soggy. Arcade area is good but really damned loud. I really liked that DC coin pusher thing, soent a good £20 on that lol

Good fun at Ten Pin. Didn't have to wait for the lanes as we'd pre booked. We were all on two lanes next to each others. Tables for drinks could have been cleaned beforehand and unfortunately the camera wasn't working on our tablet/screen.

Bowling ok .but food was abysmal wouldnt get a job in McDonald's .yes i know theyre busy but throwing a bit of chicken or burger in a dry roll is not very appetizing

Staff were informative, approachable and friendly.
We played two games , ordered and paid for food and drinks via the qr code on our lane.
The food was tasty and value for money, the drinks were as you'd expect from mainstream suppliers ( a coke and a sprite) and all arrived in a timely manner.

Online Booking easy - family 2Adults2kids (3 games each) fantastic Tuesday offer…

Order food and drinks - previously found food to be bit thin and toppings lacking. This visit food was much better and twister fries awesome portion…

Lanes were clean and very well maintained. Easy to use screen tablets.

awesome family day out…

Lovely atmosphere!!!

Easy book in service and helpful staff

The bowling was fun and the atmosphere was excellent. The food was great.

It was quite busy as we took the grandkids in the school holidays but it was very well organised and all had a good time.

New revamped building. Pleasant and friendly staff. Accommodating and always a smile on their faces. Clean and nice.

Too expensive

Excellent Service. Arrived little before our time but staff very accomodating and helpful. Our food was brought almost immediately. Again very helpful with our Grandchildren.

Unfortunately had a really bad experience here today.

We were a party of 9 for a birthday, upon arrival only 1 of our 2 lanes was ready for us. We didn't see this as an issue and waited 15 minutes for the other people to finish their game.

During our games the lanes froze twice due to security measures of the balls not hitting the sensor (there wasn't enough light balls for our party so they were being collected to use before hitting the sensor) these were actioned promptly by us, the first service call for this issue was attended very quickly but the second took a while and ended up in me searching the venue for someone to fix the issue.

We had pre-ordered food which was sub par quality to say the least, but never do expect much from bowling venues food wise, however we received 2 child's burgers in place of the adults "champion burgers".

When our end time came the lane was instantly cut off during my daughter turn, as she threw her ball the barrier came down in front of the pins. We approached reception to ask what was going on as the next people then moved into the lane, we were told that they would put our last 2 rounds on for the 4 children to complete, however this didn't happen and the receptionist was extremely rude and abrupt.

The manager then came over and explained we had ran out of time because we sat down to eat. This wasn't entirely true and he even stated that earlier in the session, earlier on over ear piece he said that we were still playing whilst eating, the food was on a table next to us and the children sat down in-between turns, we never fully ceased bowling.

We were also informed by the manager that we were given an extra 20 minutes to account for the delayed start and safety stops, again this was untrue as at exactly 1240 (our end time), mid bowl, 1 lane was closed off and reset for a new party so clearly no time was allocated to us for things out of our control, instead we were blamed for eating pre ordered food that they gave to us 20 minutes into our 1hr 40min session.

We were also informed that each 2 ball bowl turn should only take 60 seconds per player, which is fine if it didn't take a good 45 seconds for the pins to be readjusted in-between bowls. Also these are children albeit 10, they are not slow but there appears to be no grace when it comes to large parties and potentially slower players.

When questioning why the party before us wasn't cut off when we should have started we was told "everyone's circumstances are different" yet instead of asking if we were okay and pre warned about going over time we were just told that we were being slow, we would've finished our game in time if it wasn't for the late start and and safety stops.

We were also told that our second lane could have started at the original start time however, we didn't see it fair that half of the children start bowling prior to the others, nor did we think starting and finishing at the same time would be an issue. We came as a group and wanted to bowl as a group.

We were given a free voucher from the manager who said "if it meant we left happy". The voucher is at times we wouldn't be able to make (no Saturdays, 6pm Sun-6pm Fri, no bank holidays, no school holidays) and to be used within 3 months, the voucher is a waste of paper and it feels that it was a gesture to avoid conflict and complaints rather than a gesture of good will and sincere apology.

I am extremely unhappy with the situation today really did dampen the birthday girls spirits. I also don't think blaming it on the busy half term is appropriate as you will be aware this is a busy time and should be able to manage the demand by now.

Went as a family for my birthday, had a great time, will definitely be making it a regular activity.

Great fun staff was so helpful
And an all round great time had by me and my daughter and her two friends at a great price