My 8yr old son & I visited your Kingston location on the afternoon of 29/7. At the start of our second game of bowling, he dropped a ball on his toe. He's fine, but was shocked and in a lot of pain. Y... Zobacz więcej
Reakcja na opinię
Lokalizacja
Zmień lokalizacjęThe Rotunda, Kingston-Upon-Thames, Surrey, KT1 1QJ Kingston, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
My friend ended up being about two hours late, so I had to go to the front desk twice to ask if we could change our booking time. The staff were incredibly accommodating and understanding throughout,... Zobacz więcej
Reakcja na opinię
Attended the Kingston tenpin site due to reading poor reviews of the Croydon site. On arriving I had to remind the staff to add the additional bowlers to the system even through we booked for three pe... Zobacz więcej
Reakcja na opinię
We visited on a very hot day with grandchildren having booked online. The venue was quite cool , not crowded and the young woman on the booking desk was very friendly and efficient. We all enjoyed ou... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Dane kontaktowe
The Rotunda, Kingston-Upon-Thames, Surrey, KT1 1QJ, Kingston, Zjednoczone Królestwo
- 0333 034 6100
3,7
Średnia
98 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Our party was really well organised and…
Our party was really well organised and the staff in charge were very helpful and friendly. They allowed us to push our food slot back with was really helpful. I’d definitely recommend a party here.
7 lipca 2026
Odpowiedź od Tenpin - Kingston
Hello Alison,
Thank you for taking the time to rate Tenpin Kingston 5 stars We are so pleased to hear that your party was well-organised and that our staff were helpful and friendly. We're especially glad we could accommodate your food slot change. We hope to see you again soon for another 5 star experience. All the best ~ Laura
Odpowiedź od Tenpin - Kingston
Hello Lucia,
Thank you for taking the time to rate Tenpin Kingston 5 stars. We're so glad you enjoyed the game and that your pizza arrived quickly and was delicious! Thank you for your wonderful feedback and we look forward to welcoming you back again soon. All the best ~ Laura
£10 Thursday with food
It’s good to have an enjoyable night with friends for only £10 with no expectations for a good burger.
7 lipca 2026
Odpowiedź od Tenpin - Kingston
Hello E.W,
Thank you for taking the time to rate Tenpin Kingston 4 stars. We're so glad to hear you had an enjoyable night out with friends! It's wonderful that you found it to be a great value. We appreciate your feedback and hope to see you again soon for more fun. All the best ~ Laura
To celebrate the end of Year 10 and the…
To celebrate the end of Year 10 and the completion of their Polish GCSE exams, the school treated the students to an Eat & Play outing. The young people had a wonderful time together — even a small mishap on the bowling lane turned into a great bonding moment, bringing the group closer as a team. It was lovely to see them relax and celebrate after all their hard work.
27 czerwca 2026
Odpowiedź od Tenpin - Kingston
Hi Barbara, thank you so much for the lovely 5* review of Tenpin Kingston! We are really happy to see your group had a great time with us and we really hope to welcome you all back again soon! Best wishes - Mel
Did not like the overall experience…
Did not like the overall experience from being asked to submit requirements for my party, to not reciting a response on it. On following up first booking can’t be found, then it’s eventually found, then having to push for provision of service on the day , even on things that were promised as part of package. It should have been alot smoother than it was !
1 lipca 2026
Odpowiedź od Tenpin - Kingston
Hi Nelly, thank you for taking the time to review Tenpin Kingston! We're sorry to hear that there had been issues with your experience. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Kingston'. We hope to see you again soon for a better experience. Best wishes, Jade
The bowling there is generally good fun…
The bowling there is generally good fun and enjoyable.
Only gave it 4 stars this time as there was an issue with the balls coming up after the last person played and had to wait 10 mins otherwise good atmosphere there and a good night out .
1 lipca 2026
Odpowiedź od Tenpin - Kingston
Hi Carol, thanks for leaving a rating and review for Tenpin Kingston! We appreciate your feedback and are sorry that there was an issue with the balls. We'll address this to ensure a better experience for everyone in the future, and we appreciate you taking the time to share your feedback. We hope to welcome you back again soon! Best wishes, Jade
It was good
It was good, nobody rushed us to finish.
The lanes were good, the tables and seating areas were clean
The pool tables were accessible.
Drink reasonable.
We'll definitely be back at some point.
1 lipca 2026
Odpowiedź od Tenpin - Kingston
Hi Charlotte, thank you very much for taking the time to leave such a lovely 5* review of Tenpin Kingston! It is wonderful to hear such a fab time was had and we very much hope to welcome you back again soon for another 5* experience! Best wishes - Mel
Top experience, great staff!
We did the Escape from Alcatraz escape room for my sons 13th birthday. It was his first, he brought a group of friends and although they weren't able to escape they all had a fantastic time. The booking was simple and we were able to add another on the day. The staff both at the actual escape room AND within Tenpin were brilliant especially the lady who came to chat with us and gave both my sons birthday presents and had a chatbwith me while ai was waiting for them to finish! Great Day!
20 czerwca 2026
Odpowiedź od Tenpin - Kingston
Hi there
We are so pleased to hear that your son and his friends had such a fantastic time celebrating his 13th birthday with us, even if they didn't quite escape! It's wonderful to know that our team made the booking process simple and went above and beyond to make the day special. We appreciate your kind words and look forward to welcoming you back. Best wishes - Clare
Great experience and staff very helpful
Very helpful staff with a nice manner about them.
Went the extra mile to make sure we had a good visit.
18 czerwca 2026
Odpowiedź od Tenpin - Kingston
Hi Gareth, thank you so much for the lovely 5* review of Tenpin Kingston! We are thrilled you has the best time and received excellent customer service and we can't wait to see you again soon! Best wishes - Mel
Did not meet my expectations as being advertised
My child’s eleven years old birthday party did not meet my expectations, based on the online advertisements
Food size portions were minimum even though it says parties for 8-13 years old, portions should be considered for appropriate children’s birthday age, as they ask for the child’s birthday age.
Bowling game stopped mid way through, even though was meant to be unlimited. So children ended up playing the arcade, which cost it extra. I had to ask why and the staff put it back on.
Even though it said we will light up and bring the birthday cake to your child, it didn’t happen. I had to ask for a lighter ,staff said they didn’t have one, so they ended up borrowing from someone else. No cake slicer or napkins was provided, luckily I had packed some napkins and a one use plastic knife (just in case).
I felt like I was constantly asking staff for things to happen. It was meant to be a paid party where everything is taken care of, without the stress.
17 czerwca 2026
Odpowiedź od Tenpin - Kingston
Hello there, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin at Kingston. We are sorry to hear that your child's birthday party did not run as smoothly as we would have hoped. We will pass your comments onto our team. If you would like to discuss this further with us, please do reach out to us on customer.feedback@tenpin.co.uk. Many Thanks - Kimberley
Odpowiedź od Tenpin - Kingston
Hello, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you had a great time at our Tenpin in Kingston. We do hope to see you again very soon. Many Thanks - Kimberley
Great staff…
Lovely girl that looked after us made it for me. We were a group from church and I hadn’t booked it quite right and she helped us.
17 czerwca 2026
Odpowiedź od Tenpin - Kingston
Hello Patricia, Thank you for taking your time to leave us a wonderful 5* review! We are so pleased to hear that one of our staff members managed to help you and your group with a booking! We do hope that you all enjoyed our facilities. We do hope to see you again very soon. Many Thanks - Kimberley
Paid for drinks and they took 25 mins…
Paid for drinks and they took 25 mins so we went up to the bar and they said sorry we dont actually have these drink at the moment but they didnt tell us this so then had to pick another drink but just wanted my money back for the drinks and they refused!! The staff were so rude as i didnt want another drink i wanted my money if they didnt have it
10 czerwca 2026
Odpowiedź od Tenpin - Kingston
Hello Nemo,
Thank you for taking the time to rate Tenpin Kingston 2 stars. We are truly sorry to hear about the extended wait and the inconvenience of your drink order not being available. We understand your frustration regarding the refund request and the staff's response. We are reviewing our procedures to prevent similar situations. We hope we get the opportunity to welcome you back again soon and that the next experience is a 5 star one. All the best ~ Laura
Helpful first visit manager very good…
Helpful first visit manager very good showing us & a nice surprise for 17 th bday a huge skittle. Thx v much
30 maja 2026
Odpowiedź od Tenpin - Kingston
Hi Una, thanks for leaving Tenpin Kingston a lovely 5* rating! We're so glad you enjoyed your visit and the birthday surprise! We appreciate your kind words about our team. Thank you for sharing your positive experience. We hope to see you again soon! Best wishes - Rosie
Such a fun party for all
Aga was so attentive and really made my daughter and her friends have such a fun time. Great prizes too for their strikes and spares and lovely food with refilled jugs of squash. Really loved the goody bag too. Many thanks.
3 czerwca 2026
Odpowiedź od Tenpin - Kingston
Hi Elizabeth, thank you for leaving Tenpin Kingston a fantastic 5* rating! We appreciate you taking the time to let us know how we did! We are so happy your daughter and her friends had a fun time. It's great to hear they enjoyed the prizes, food, and goody bag. We can't wait to see you again soon! Best wishes - Rosie
Pool tables missing balls
Pool tables missing balls, staff super rude and unhelpful when we tried to ask for it. bar staff also very slow
3 czerwca 2026
Odpowiedź od Tenpin - Kingston
Hi Abbie
We apologize for the missing pool balls and the slow bar service. We're addressing these issues to improve service. Best wishes - Clare
The booking process was easy
The booking process was easy, and the staff in Kingston were incredibly helpful. We arrived late and needed to change our time slot, and they were very accommodating and assisted us without any issues. The overall experience was great, and we really enjoyed it. Highly recommended!
3 czerwca 2026
Odpowiedź od Tenpin - Kingston
Hi Sumaya
Thank you for your fantastic 5-star review! We're so pleased to hear that the booking process was easy and that our team was incredibly helpful when you needed to adjust your time. We're glad you enjoyed your overall experience and highly recommend us! Best wishes - Clare
Odpowiedź od Tenpin - Kingston
Hello Tyrone,
Thank you for taking the time to rate Tenpin Kingston 5 stars. We are so happy you enjoyed your family time and our great deals. We hope to see you again soon! All the best ~ Laura
Odpowiedź od Tenpin - Kingston
Hello Richard, Thank you for taking your time to leave us a great 5* review! We are so pleased to hear that you had a great time with us. We do hope to see you again in the near future. Many Thanks - Kimberley
Was not aware that games were time…
Was not aware that games were time sensitive and despite enormous efforts from your Norai, 2 bowls were needed to decide the winner of a highly competitive match. Battled to get results from your system too. Booked for 3 and then wanted to have a 4th, again a problem. All your staff were, however, extremely helpful and really did try their best
3 czerwca 2026
Odpowiedź od Tenpin - Kingston
Hello, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin. We are pleased to hear that you found our staff helpful throughout your stay. Our bowling system does run by number of games and allocates you a certain time. Our apologies for the frustration this caused. We will pass your comments onto our team to help us gain those final stars. We do hope to see you again soon. Many Thanks - Kimberley
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.