The booking process was easy, and the staff in Kingston were incredibly helpful. We arrived late and needed to change our time slot, and they were very accommodating and assisted us without any issues... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęThe Rotunda, Kingston-Upon-Thames, Surrey, KT1 1QJ Kingston, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Helpful first visit manager very good showing us & a nice surprise for 17 th bday a huge skittle. Thx v much
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Was not aware that games were time sensitive and despite enormous efforts from your Norai, 2 bowls were needed to decide the winner of a highly competitive match. Battled to get results from your syst... Zobacz więcej
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Easy booking and payment online also good transport links for older people. Great staff attitude and very friendly. Coffee a bit expensive but reasonable quality. This an age thing probably but the... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Dane kontaktowe
The Rotunda, Kingston-Upon-Thames, Surrey, KT1 1QJ, Kingston, Zjednoczone Królestwo
- 0333 034 6100
3,8
Dobra
65 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Helpful first visit manager very good…
Helpful first visit manager very good showing us & a nice surprise for 17 th bday a huge skittle. Thx v much
30 maja 2026
Odpowiedź od Tenpin - Kingston
Hi Una, thanks for leaving Tenpin Kingston a lovely 5* rating! We're so glad you enjoyed your visit and the birthday surprise! We appreciate your kind words about our team. Thank you for sharing your positive experience. We hope to see you again soon! Best wishes - Rosie
Such a fun party for all
Aga was so attentive and really made my daughter and her friends have such a fun time. Great prizes too for their strikes and spares and lovely food with refilled jugs of squash. Really loved the goody bag too. Many thanks.
3 czerwca 2026
Odpowiedź od Tenpin - Kingston
Hi Elizabeth, thank you for leaving Tenpin Kingston a fantastic 5* rating! We appreciate you taking the time to let us know how we did! We are so happy your daughter and her friends had a fun time. It's great to hear they enjoyed the prizes, food, and goody bag. We can't wait to see you again soon! Best wishes - Rosie
Pool tables missing balls
Pool tables missing balls, staff super rude and unhelpful when we tried to ask for it. bar staff also very slow
3 czerwca 2026
Odpowiedź od Tenpin - Kingston
Hi Abbie
We apologize for the missing pool balls and the slow bar service. We're addressing these issues to improve service. Best wishes - Clare
The booking process was easy
The booking process was easy, and the staff in Kingston were incredibly helpful. We arrived late and needed to change our time slot, and they were very accommodating and assisted us without any issues. The overall experience was great, and we really enjoyed it. Highly recommended!
3 czerwca 2026
Odpowiedź od Tenpin - Kingston
Hi Sumaya
Thank you for your fantastic 5-star review! We're so pleased to hear that the booking process was easy and that our team was incredibly helpful when you needed to adjust your time. We're glad you enjoyed your overall experience and highly recommend us! Best wishes - Clare
Odpowiedź od Tenpin - Kingston
Hello Tyrone,
Thank you for taking the time to rate Tenpin Kingston 5 stars. We are so happy you enjoyed your family time and our great deals. We hope to see you again soon! All the best ~ Laura
Odpowiedź od Tenpin - Kingston
Hello Richard, Thank you for taking your time to leave us a great 5* review! We are so pleased to hear that you had a great time with us. We do hope to see you again in the near future. Many Thanks - Kimberley
Was not aware that games were time…
Was not aware that games were time sensitive and despite enormous efforts from your Norai, 2 bowls were needed to decide the winner of a highly competitive match. Battled to get results from your system too. Booked for 3 and then wanted to have a 4th, again a problem. All your staff were, however, extremely helpful and really did try their best
3 czerwca 2026
Odpowiedź od Tenpin - Kingston
Hello, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin. We are pleased to hear that you found our staff helpful throughout your stay. Our bowling system does run by number of games and allocates you a certain time. Our apologies for the frustration this caused. We will pass your comments onto our team to help us gain those final stars. We do hope to see you again soon. Many Thanks - Kimberley
Facilities ned to be cleaner
27 maja 2026
Odpowiedź od Tenpin - Kingston
Hi Zara
We appreciate your feedback. We will address cleanliness, but hope you had a good visit. Best wishes - Clare
Terrible service, worst cocktail ever
It was on the day of the heat wave 25/05, was expecting to enjoy a cool relaxed environment with a cocktail, but got opposite of. It was hot inside, the guy at the bar was acting as if it was our fault it was hot, miserable. We asked for a jug of cocktail, we got half jug of ice cubes and barely any cocktail, it was meant to be mojito, we got a drink with no mint leave, when we requested for it, he went got three leaves inside the jug and just dumped it on the table and walked away. Waooo, we actually paid to be treated like that.
25 maja 2026
Odpowiedź od Tenpin - Kingston
Hello Ama,
Thank you for taking the time to rate Tenpin Kingston 2 stars. We are truly sorry to hear about your disappointing experience during the recent heatwave. Your feedback regarding the temperature, service, and drink preparation is concerning. We are addressing these issues with our team to ensure such an experience is not repeated. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
Odpowiedź od Tenpin - Kingston
Hi there,
Thank you for your lovely 5* review at Tenpin Kingston! We are delighted you've had such a great time whilst on your recent visit to us. We will ensure this is passed across to the correct team and look forward to welcoming you back again very soon! Best wishes- Steph
Odpowiedź od Tenpin - Kingston
Hi there
We are very happy that you all had a great experience. We appreciate your feedback and your time. Best wishes - Clare
Good staff and reasonably priced.
6 maja 2026
Odpowiedź od Tenpin - Kingston
Hi Gordon, thank you so much for taking the time to leave an amazing 5* review of Tenpin Kingston! We are really happy to see you had a lovely time and found our team helpful as well as finding us good value for money and we hope to see you again soon! Best wishes - Mel
We always had a great time in tenpin…
We always had a great time in tenpin specially the bowling part. The staffs are attentive and accommodating, booking is easy and straightforward.
6 maja 2026
Odpowiedź od Tenpin - Kingston
Hi Alvic, thank you so much for the wonderful 5* review of Tenpin Kingston! We are so pleased to hear you always enjoy your visits and find our booking process easy and we can't wait to welcome you back again soon! Best wishes - Mel
Nice and friendly staff
Nice and friendly staff. We did birthday party, it was.managed well. Good value for money...
6 maja 2026
Odpowiedź od Tenpin - Kingston
Hi there, thank you for the lovely 5* rating of Tenpin Kingston. We are delighted to hear that you had a good time for the birthday party and found the team friendly. We hope to see you again soon for another 5* experience. Best wishes, Jade
They were really accommodating
They were really accommodating, allowing us to pushback our booking as members of the group were stuck in traffic. Staff very friendly and helpful.
29 kwietnia 2026
Odpowiedź od Tenpin - Kingston
Hi Tam, thank you for the 5* rating of Tenpin Kingston. We're delighted to hear that you had a good time and that the team were accommodating, allowing your booking to be moved. We appreciate your kind words and we hope to see you again soon.
Take care,
Kirsty
Odpowiedź od Tenpin - Kingston
Hi Relly, thanks for leaving Tenpin Kingston a lovely 5* rating and review! We're so happy to hear you had a fun and easy experience with us! Thank you for taking the time to leave us a great review and we can't wait to see you again soon! Best wishes - Rosie
tenpin keep sending me review emails
29 kwietnia 2026
Odpowiedź od Tenpin - Kingston
Hi there, thanks for leaving a review for Tenpin Kingston. Please feel free to send us an email to customer.feedback@tenpin.co.uk with the subject 'Review - Kingston' where we can look into this for you and resolve. We look forward to hearing from you! Best wishes - Rosie
the bowling was fun, shame the food was late
the bowling was fun, however I paid for eat and play and didn’t receive our food until 30 minutes after finished the game. I had 2 very hungry children!!
15 kwietnia 2026
Odpowiedź od Tenpin - Kingston
Hello Ahsila,
Thank you for taking the time to rate Tenpin Kingston 3 star. We appreciate your feedback. We're glad you enjoyed bowling. We'll share your comments regarding the delay in receiving your food with our team. We hope to see you again. All the best ~ Laura
Odpowiedź od Tenpin - Kingston
Hi Sarah, thank you for the 5* rating of Tenpin Kingston. We're pleased to hear you had a fun time during your recent visit and that the team provided great service. Hope to see you again!
Take care,
Kirsty
Staff went above and beyond for to make…
Staff went above and beyond for to make my daughters party and her experience brilliant all the kids of different ages and abilities were fully entertained.
12 kwietnia 2026
Odpowiedź od Tenpin - Kingston
Hi Stacey, thanks for leaving a rating and review for Tenpin Kingston! We're happy to hear that our team's efforts made your daughter's party a success! It's great to know all the children were entertained. Thank you for your fantastic feedback! We hope to see you again soon! Best wishes - Rosie
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