Olivia was very professional and helpful with a very empathetic demeanor, as we had two SEN children. The facilities were good and the food was good. My wife claimed that the onion rings were the best... Zobacz więcej
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We booked online as a team specifically so we could compete against each other. Unfortunately, we had to wait a long time for lanes to become available, and when lanes were eventually assigned, our gr... Zobacz więcej
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The staff were very helpful. Unfortunately the fuse went off in the karaoke room so the lights turned off, scaring my niece who has sensory issues. The manager spoke very kindly to my niece who was t... Zobacz więcej
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me and my partner had an absolutely brilliant time using the arcade, playing pool and having a few cheeky drinks. but a special mention to a member of the team autumn, she was amazing! quick and frien... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Tenpin Dudley is easy reach from Dudley town centre, Wolverhampton, Stourbridge and across the Black Country. With modern bowling lanes and lane lighting, we’re a top spot for families and groups in the West Midlands. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Dudley, sorted.
Dane kontaktowe
Castle Gate Park, Castlegate Way, DY1 4TA, Dudley, Zjednoczone Królestwo
- 0333 034 6100
4,3
Doskonała
153 recenzji
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Excellent bowling fun
Excellent service and helpful staff friendly atmosphere and cleanliness in all sections
28 lutego 2026
Odpowiedź od Tenpin - Dudley
Hi Gemma,
Thank you for your fantastic 5* review at Tenpin Dudley! We are delighted you've had such a great time whilst on your recent visit to us. It's great to hear you found the staff so friendly at the venue, and we look forward to welcoming you back again very soon! Best wishes- Steph
It was really busy on a Friday evening
It was really busy on a Friday evening. myself and my family was treated efficiently and with courtesy.
27 lutego 2026
Odpowiedź od Tenpin - Dudley
Hi there, thank you for rating Tenpin Dudley a wonderful 5*! We're delighted to hear that you enjoyed the service from our team, and we look forward to seeing you again soon! Best wishes - Adelaide
When I was waiting for my friend to…
When I was waiting for my friend to come the lane that was reserved for me was still open until they arrived
27 lutego 2026
Odpowiedź od Tenpin - Dudley
Hi Lily, thank you for rating Tenpin Dudley 5*! We're glad to hear that our team were able to help with your booking lane until your friend had arrived. We hope to see you again soon! Best wishes - Adelaide
Love it here
Love it here. Excellent for a day out with the grandchildren. Fully recommend, Great modern bowling alley.
20 lutego 2026
Odpowiedź od Tenpin - Dudley
Hi Wendy, thank you for leaving Tenpin Dudley a lovely 5* rating and review! We're happy you love our bowling alley and had a great day out with your grandchildren. Thank you for your recommendation; we appreciate your positive feedback and hope to see you again soon! Best wishes - Rosie
Half term visit
The lady on the desk at check in was rude and distracted, not welcoming understandably it was half term and busy, I feel working in that environment you have to embrace the business with energy and enthusiasm this particular colleague was lacking this. We ordered food through the qr code at the table after a 40 minute wait and hungry children we asked when our food would arrive to find the order had not been placed as a receipt didn’t print, we then continued to wait for only a short while but the food wasn’t of a good standard, the pizza was hard and the adult meal was the same size portion a child’s. Overall an experienced enjoyed by the children but not so much adults trying to survive half term.
20 lutego 2026
Odpowiedź od Tenpin - Dudley
We appreciate you sharing your experience. We're sorry to hear about the check-in, the food order issue, and the meal quality. We will address your comments about staff attitude and food standards with our team. We're glad the children enjoyed their time, and we hope your next visit is better. If you would like to discuss this further with us, please do reach out to us via customer.feedback@tenpin.co.uk. Many Thanks - Kimberley
Odpowiedź od Tenpin - Dudley
Hello there, Thank you for taking your time to leave us a wonderful 5* review for our Tenpin in Dudley. We are so pleased to hear that you had a great time. We do hope to see you again very soon. Many Thanks - Kimberley
Poor service on this occasion
The screens went off several times whilst mid game with my daughter , flickering on and off as we were playing . There was no option on this occasion to take a photo so straight away my daughter felt this experience wasn’t the same as the previous visits to tenpin . We asked staff if we could move lane to be told sorry we have no more availability!!
25 lutego 2026
Odpowiedź od Tenpin - Dudley
Hello Clare. We appreciate you taking the time to share your experience. We're sorry the screen issues disrupted your game and that the photo option was unavailable. We'll look into the lane availability issue. Please email customer.feedback@tenpin.co.uk with 'Review' in the subject line so we can investigate further. Our apologies - Kimberley
The staff where very rude when at the…
The staff where very rude when at the counter too busy talking to themselfs and having a laugh. The lady that was behind the counter was to busy talking to her friend when she was serving me.
19 lutego 2026
Odpowiedź od Tenpin - Dudley
Hello, we appreciate you taking the time to share your experience. We're sorry to hear that our team's behavior did not meet expectations. We'll address this internally to ensure better service in the future. We do hope to see you again. Our apologies - Kimberley
Great experience
Was a great time everyone was very supportive and friendly and helped us with our issues there and then would recommend anyone to consider going here drinks weren’t to bad in price ever
28 lutego 2026
Odpowiedź od Tenpin - Dudley
Hello Alice, Thank you for taking your time to leave us a great 5* review for our Tenpin in Dudley. We are really pleased to hear that you had a great time with us. We can't wait to see you all again soon. Many Thanks - Kimberley
Odpowiedź od Tenpin - Dudley
Hello Lee,
Thank you for taking the time to rate Tenpin Dudley 1 star. We regret that the noise level and language impacted your experience. We'll address this to improve the environment for everyone. All the best ~ Laura
Very rude staff
Very rude staff. Ignorant and not helpful. Son had a party there and staff would not tell us which lane the party was in so had to walk around trying to find people we knew in a very busy venue. Me and husband had booked to bowl as well and the woman serving was very rude when trying to explain we had also booked a lane. At the bar the staff were standing around and not serving even though there was a queue and when finally served the server was rude and no manners
15 lutego 2026
Odpowiedź od Tenpin - Dudley
Hello Rachel, thank you for the review of Tenpin Dudley! We are very sorry to hear that your recent visit was not as enjoyable as we would have hoped and we very much appreciate the time take to make us aware! Your feedback is very important to us so please be assured this will be passed on to the relevant team! We do hope this will not stop you from visiting us in the future and if you would like to discuss your visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review- Dudley' Best wishes - Mel
First time bowling in a very long time.
It has been a long time since I last went bowling and I decided to take my granddaughter during half term to castle gate in Dudley.
The booking process on line was super easy even for a dinosaur like me. On arrival I had forgotten just how loud it can be in a bowling establishment that has multiple lanes, and amusement arcade and lots of kids! Note to anyone that is affected perhaps take some earplugs!
I used the app to order drinks which again was simple to use.
Our lane was ready on time and we thoroughly enjoyed our 3 games played.
All the staff that we encountered were pleasant and helpful.
I would definitely recommend a visit and it certainly won’t be very long before we are back!
17 lutego 2026
Odpowiedź od Tenpin - Dudley
Hi Corrine, what a lovely 5* review of Tenpin Dudley! We are thrilled you had such an enjoyable visit and found the booking process and drinks order user friendly and we really look forward to welcoming you back again soon! Best wishes - Mel
Toilets were overflowing
Toilets were overflowing, had to go to disabled toilets which doesn't feel right to do. Staff were pleasant, but it was extremely busy and couldn't hear myself think.
17 lutego 2026
Odpowiedź od Tenpin - Dudley
Hello Jason,
Thank you for taking the time to rate Tenpin Dudley 2 stars. We appreciate you taking the time to share your experience. We're sorry the restroom situation impacted your visit and that it was so crowded. We'll look into these issues. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
Odpowiedź od Tenpin - Dudley
Hi Tasha, thank you for the 5* rating for Tenpin Dudley! It's lovely to hear that you had a fun visit and we can't wait to see you again soon! Best wishes - Adelaide
Bowlrilliant
It was brilliant quick friendly service no issues with the lane when using and parking was good
8 lutego 2026
Odpowiedź od Tenpin - Dudley
Hello James, We're happy you had a brilliant experience with our quick, friendly service and problem-free lane. It's also great that you found the parking good too. We do hope to see you again soon. Many Thanks - Kimberley
Always a great experience
Always a great experience. We tend to go when the Tuesday offer is in as it is really affordable. The staff are friendly and it is somewhere we will be visiting regularly
27 stycznia 2026
Odpowiedź od Tenpin - Dudley
Hello, We're glad you enjoyed your experience and appreciate your kind words about our team! It's great to know you find our Tuesday offer affordable, and we look forward to your regular visits. Thanks for the positive feedback. - Kimberley
Odpowiedź od Tenpin - Dudley
Hello, thank you for the brilliant 4* review of Tenpin Dudley! We are delighted you had a great time and we can't wait to see you again soon! Best wishes - Mel
Always worth it
Always go out of the way to visit the Dudley branch although I have one closer. It’s always clean and the staff are friendly and hardworking. Drinks ordered to the lane are brought over quickly. The soft play area is well monitored. I’ve dealt with Anthony a few times as he’s resolved issues with tickets or machines taking money and he always resolves the issue quickly and helpfully.
1 lutego 2026
Odpowiedź od Tenpin - Dudley
Hello, thank you so much for the fabulous 5* review of Tenpin Dudley! We are so pleased to hear you love visiting our Dudley venue even though it is not your nearest and that you always receive fabulous customer service! We will be sure to pass your feedback on and in the meantime, we can't wait to see you again soon! Best wishes - Mel
Enjoyable.
Was quiet, so enjoyable.
Forgot our food order but when asked about it sorted it.
3 lutego 2026
Odpowiedź od Tenpin - Dudley
Hello Tammie,
Thank you for taking the time to rate Tenpin Dudley 4 stars. We are delighted that you enjoyed your visit to us. We are sorry that your food didn't arrive but are pleased that it was sorted quickly for you. We look forward to welcoming you back again soon and hope that your next visit is a 5 star experience. All the best ~ Laura
Disappointed
Bowling was good it was fun but in our last game this lady kept hoovering around and kept staring at us... Then when we got our things to leave the table she started to wipe the table and move our glasses which we hadn't even finished our drinks then the next people was on... Felt really uncomfortable like everything was rushed... If she could off said it she would of told us to hurry up and move... The staff on the floor wasn't much better... My 1.00 coin got stuck in the machine when I told a member of staff she got someone to come over she gave me my coin back but there was no conversation no sorry about that nothing just my coin and gone...
31 stycznia 2026
Odpowiedź od Tenpin - Dudley
Hi Amy, thank you for taking the time to leave a review of Tenpin Dudley. We are sorry to hear about the disappointment caused during your recent visit. Your feedback is important to us and we will pass your comments on to the correct team for future improvements. We do hope to see you back again for a better experience.
Take care,
Kirsty
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