Tennis Ticket Service Recenzje 212

Wynik TrustScore: 3 na 5

2,8

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Zero customer service I’ve been trying to contact them since november after I purchased the tickets for RG and I never got a response, even if they claim for 7/7 support . And still not sure if we w... Zobacz więcej

Oceniono na 1 z 5

Is Tennis Ticket Service a scam? We bought tickets for the Rolex Masters a YEAR ago, paid a premium price, and still haven’t received anything – no tickets, no clear update, nothing. Event is... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

I made a purchase and contacted the within 30 minutes to cancel or get help. Been waiting for several days to get a respons. Nothing yet so far. No phonenumber, no chat. Just emailadress which they do... Zobacz więcej

Oceniono na 5 z 5

Vandaag hebben wij na heel veel en goed contact per mail en telefoon bij dit bedrijf onze tickets kunnen verkopen voor de komende Roland Garros en gelijk hebben ze geregeld dat wij volgend jaar... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep tenisowy

Napisane przez firmę

Selling tickets is in the DNA of our company. The passion for sport, with tennis in particular, was central to the establishment of Tennis Ticket Service. It all started in 2007 when the ‘event junkies’ behind the company visited a lot of tennis matches. Tickets became increasingly difficult to get, causing the idea to expand the network to a wider audience than friends and family only. This is how something that started as a way to visit the best events ourself, has grown to Tennis Ticket Service. The platform to help everyone get those hard to get tickets.


Dane kontaktowe

2,8

Średnia

Wynik TrustScore: 3 na 5

212 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 11% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

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Oceniono na 5 z 5

I can fully recommend the website and…

I can fully recommend the website and Sarah who was amazing support.

I went with them to recently finished French Open (GO IGA!).

It was my wife’s long wish and birthday gift.

All happened as was promised and we even got an upgrade!

Kudos!

8 czerwca 2024
Opinia niezależna
Logo Tennis Ticket Service

Odpowiedź od Tennis Ticket Service

Thank you so much for your kind words and recommendation! We're thrilled to hear that you had a fantastic experience at the French Open and that Sarah was able to provide the support you needed. It's wonderful that we could help make your wife's birthday gift special and even more exciting with an upgrade.

We're glad everything went as promised, and your positive feedback means a lot to us. We look forward to serving you again and providing another memorable experience.

Oceniono na 1 z 5

Teuer und unsicher!

Teuer und unsicher!
Tut euch einen Gefallen und kauft nicht die Tickets über diese Seite. Die Tickets sind völlig überteuert. Die Tickets werden bis zum 10-fachen vom Normalpreis verkauft. Es ist übrigens illegal aus diese Art und Weise Tickets zu kaufen. Solltet ihr keine Tickets oder falsche Tickets erhalten, seid ihr nicht abgesichert!!!

9 czerwca 2024
Opinia niezależna
Logo Tennis Ticket Service

Odpowiedź od Tennis Ticket Service

Thank you for sharing your concerns. We're sorry to hear that you were disappointed with your experience.

As a secondary ticket reseller, we've been in operation for many years, providing access to high-demand events that are often difficult to secure through standard channels. Our ticket prices reflect the market demand and the significant effort it takes to obtain these hard-to-get tickets. While the prices may be higher than the original face value, this does not imply excessively high margins. Our costs to secure these tickets are often quite substantial.

We take the authenticity and validity of our tickets very seriously. Ensuring that every ticket sold through our platform is genuine and will grant entry to the event is paramount to us. We understand the importance of trust in our services and are committed to upholding the highest standards of customer satisfaction.

We appreciate your feedback and are continually striving to enhance our services to ensure the best possible experience for all our clients.

Oceniono na 1 z 5

Auch nie wieder!!

Nie wieder!!
Das Geschäftsgebahren dieses Unternehmens ist ausserordentlich fragwürdig! Bezahlt um die 1000€, real abgebildeter Wert auf dem Eticket 149€!!!
Sitzplatz war auch weit entfernt von dem was gebucht wurde. Dennoch hatte meine Ehefrau ein schönes Erlebnis beim Damenfinale beim RG 2024!
Nächstes Mal direkt bei RG buchen.
Unsere Erfahrung: ORDERN SIE NUR BEIM VERANSTALTER DIREKT - und NIE NIE NIE bei diesem Tennisticketservice aus den Niederlanden!

8 czerwca 2024
Opinia niezależna
Logo Tennis Ticket Service

Odpowiedź od Tennis Ticket Service

Thank you for taking the time to share your feedback, and I'm sorry to hear that your experience did not fully meet your expectations.

As a secondary ticket reseller, we often face challenges in sourcing tickets for highly demanded events like the Roland Garros finals. The prices of our tickets are influenced by market demand and the costs associated with securing these tickets, which can indeed be significantly above the face value shown on the ticket. We understand that this can be surprising and assure you that our pricing strategy is not intended to mislead.

Regarding the seating issue, we strive to provide the best possible options available to us at the time of booking. However, we acknowledge that sometimes the seats may not perfectly match the expectations, and we are continuously working to improve the accuracy of our seat descriptions and allocations.

We are glad to hear that your wife enjoyed the event, which is always our ultimate goal. We take your concerns seriously and will use this feedback to improve our services. If you choose to consider us again in the future, we will do our best to meet your expectations.

Oceniono na 1 z 5

DO NOT BUY HERE

DO NOT BUY HERE!
They charge me 1.300 for a 140 euros tickets, which wasn’t even in the positioning they sell it for.
Shame on you tennis ticket services

7 czerwca 2024
Opinia niezależna
Logo Tennis Ticket Service

Odpowiedź od Tennis Ticket Service


Thank you for sharing your feedback. We sincerely apologize for any dissatisfaction you experienced with your ticket purchase.

As a secondary ticket reseller, our prices are influenced by the market demand and the costs we incur in acquiring tickets for high-demand events. This can result in prices significantly higher than the face value listed on the ticket, which we strive to communicate transparently to all our customers.

We regret to hear that the seat positioning did not meet your expectations. We always aim to provide accurate descriptions and deliver the best possible experience, and it is disheartening when we fall short. Please rest assured, we take your feedback seriously as it helps us improve our service.

We understand your frustration and are here to address any further concerns you might have. Please feel free to reach out directly if you wish to discuss this matter further.

Oceniono na 1 z 5

Don’t buy your tickets at this website

Don’t buy your tickets at this website, it’s a SCAM. I payed 1.300€ for a ticket when the real price here in Roland Garros is 180€!!! I’m desolated!
Please buy your tickets at the official Roland Garros website.

5 czerwca 2024
Opinia niezależna
Logo Tennis Ticket Service

Odpowiedź od Tennis Ticket Service

Dear Mingo,

We're truly sorry to hear about your experience, and we apologize for any inconvenience caused. Our aim is always to provide a reliable and trustworthy service to our customers.

We understand your concerns regarding ticket prices. As a secondary ticket reseller, our prices are determined by market demand, availability, and other factors. While we strive to offer competitive prices, we acknowledge that there can sometimes be discrepancies compared to the official Roland Garros website.

We value your feedback and take it seriously. We will review our pricing structure to ensure that our customers receive fair value for their purchases.

If there's anything else we can do to assist you, please don't hesitate to reach out to our customer support team. ^SJ

Oceniono na 1 z 5

Evitate questo sito

Evitate questo sito! Grandi ladri! Ho pagato 2 biglietti 10 volte di più! State attenti non fidatevi e non fate il mio errore! Attenzione sono inaffidabili

2 czerwca 2024
Opinia niezależna
Logo Tennis Ticket Service

Odpowiedź od Tennis Ticket Service

Dear Katia,

Thank you for sharing your feedback.

We're genuinely sorry to hear about your disappointment. We understand your concerns about ticket pricing. As we've previously communicated via email and as outlined in our FAQ section, our pricing structure is influenced by various factors, including market demand and ticket availability. We strive to be transparent about this process to ensure our customers have clear expectations.

While we regret any confusion or inconvenience you've experienced, we want to assure you that we take your feedback seriously and continuously work to improve our services.

If there's anything else we can do to address your concerns or assist you further, please don't hesitate to reach out to our customer support team.

Oceniono na 2 z 5

Not worth it!

I paid AUD700 for day 2 of Roland Garros. 2024. Got the information about my seats a few days before I left for Paris. The seats were high up with not so great view. The actual cost for those seats was only 60 euros! Not worth it!

27 maja 2024
Opinia niezależna
Logo Tennis Ticket Service

Odpowiedź od Tennis Ticket Service

We're genuinely sorry to hear about your disappointment with the view from your seats. We understand the importance of having a great view to fully enjoy the event, and we regret any inconvenience this may have caused.

We'd like to clarify that you ordered tickets for Category 2, and we provided you with the correct category as promised. However, we apologize if the view did not meet your expectations.

We aim to provide accurate seating information and strive to ensure that our customers have an enjoyable experience. We sincerely apologize for any inconvenience caused and will review our seating allocation process to see how we can improve in the future.

We appreciate your understanding of the factors that may influence ticket pricing, including market demand and availability.

If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to our customer support team.

^SJ

Oceniono na 3 z 5

Players

First : very completere to arrange the ticket . Second We ordered a day of the quarter final , we get an Evening ! For that money !

22 maja 2024
Opinia niezależna
Logo Tennis Ticket Service

Odpowiedź od Tennis Ticket Service

Hi Erik,

Thank you for sharing your feedback with us.

We're pleased to hear that you found our ticket arrangement process to be comprehensive. Regarding your concern about the timing of the Quarter Final match, we want to clarify that the tickets you purchased were indeed for the evening session, as indicated on our website and confirmed via email correspondence.

We apologize if there was any confusion regarding the session timing, but we assure you that the information regarding the match schedule was available on our website at the time of purchase. We understand your disappointment, and we regret any inconvenience this may have caused.

We appreciate your understanding and hope that despite this misunderstanding, you were able to enjoy the Quarter Final match and the thrilling tennis it offered.

If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.

Oceniono na 4 z 5

Good customer Support

I booked two lower-tier tickets for Madrid. As we later saw, shorttime before event, the description at Ticket Service Site was wrong. Ticket Service replaced in short time the misbuyed tickets by the desired tickets. Very well supported process.

16 maja 2024
Opinia niezależna
Logo Tennis Ticket Service

Odpowiedź od Tennis Ticket Service

Thank you for the kind words Dietmar! ^SJ

Oceniono na 5 z 5

Experiencia increible en Roland Garros

Compre unos tickets para le final de Roland Garros y la verdad que no me puedo quejar. Los asientos estaban ubicados en un lugar increible. La pasamos barbaro. Antes del partido teniamos algunas consultas y Sarah nos respondio a todas nuetras preguntas. Super simpatica.
Recomiendo sin pensarlo a este sitio !

10 czerwca 2023
Opinia niezależna
Oceniono na 5 z 5

Communication would have been better if

Communication would have been better if they had a phone number present but Sarah is pretty solid on chat. Could be me but I prefer to speak someone on the phone, definitely with such pricy events.. nothing wrong with tickets, delivery a bit late but within the communicated period

11 marca 2024

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