TechSmith Corporation Recenzje 

Fast resolution and communication. Outstanding follow up!

Even though TechSmith policies have changed, the staff were still able to help me.

Amazing software company that actually takes user feedback into consideration when working on new software releases. They also provide amazing live training webinars and have lots of great user documentation on how to utilize various features across their software. However, there are several bugs across their software that make using them a less than ideal experience. Their support staff do not have adequate capability to provide 5/5 support. Sometimes I end up finding a solution on my own that the support staff couldn't figure out. It also takes a lot of back and forth for them to understand the issue, which is mildly annoying.

I like simple things that work every time, without loads of frills in the way.
Plus a support team that helps, and does so quickly.

I've been a long-time user of Camtasia and like its features and reliability. Unfortunately, I'm disappointed that TechSmith has moved away from a one-time purchase model to a costly annual subscription. This change feels like corporate greed, and I will now be exploring alternative software options.

Snagit us a fantastic capture app. I've been using it for many years, but now that it's a subscription service, I'll not upgrade.

Nach Verfall des Abonnements bzw. der Kreditkarte, welche ich nicht beachtete, konnte das Problem rasch behoben werden. Top Service. Danke!

Snagit used to be such a great product, now it takes ages to load, is full of bugs, crashes constantly, then I keep getting "Server Busy" error messages with prompts that cannot be closed. When I contact support, instead of helping me, they keep asking more questions instead of supplying answers, like I am their support and not the other way around. Its frustrating, because I cannot use the software any longer and I used to love it. Techsmith completely trashed a great product.

I purchased Techsmith Camtasia (and Snagit) a year ago. Today they simply deducted $360 and feel they may because somewhere in the smallprint I committed to a renewal subscription!
What happened to the warning in advance - ethical companies do that!
#rippedofbyTechsmith

Technical and Privacy Concerns Regarding Snagit Data Transmission

Upon detecting an active internet connection, the Snagit application immediately and constantly attempts to log in and transmit data. The program fails to function properly unless I allow these network connections or completely disable my internet access.

I am greatly concerned about user privacy. I purchased this application and do not consent to it constantly sending personal data.

Specific Technical Findings:

I have identified that the software is constantly communicating with the following domains, which appear to be used for analytics and licensing:

my.nalpeiron.com

nsa.nalpeiron.com

Those domains appear in my logs even with the options to not send my activity data.

It is unacceptable for a software dedicated to screen recording to be continuously transmitting so-called "anonymous" data about my recorded activity.

Techsmith support was fast, clear, and customer needs driven.

You have great support staff

Didnt order substription. Paid full a year ago. Now being billied annualy. Such a behaviour will doom a company.

I dont recall that I was purchasing a subscription based software and I deliberately stay away from them but today I got this "As of 2025, all of our products have now moved to subscription services. But don't worry – we'll continue to honor your maintenance-based pricing until at least 2030, and you'll have access to new versions of Snagit while your subscription is active. Here's a reminder of what that means for you"

in an email and now I dont understand what I bought.

Bait and switch or smoke and mirrors, either way I am not a satisfied customer right now.

They are very difficult to get in contact with when you have issues, and they never want to let go of my credit card. They love automatically deducting things and I don't know how to get my card out. I loathe this company and its practices.

I was locked out of my accounts after needing to reset my password multiple times. My problem was resolved by chatting for help. However, if the second password reset process had worked, I would not have needed help. Please review and streamline the password reset process and the unforeseen issue of forgetting your new password before getting into your account, and also, having to repeat the process. I desperately needed to download software that evening to my new device and prepare a screen recording video to post on short turnaround. Being locked out of my account caused extra anxiety and frustration with the multilayered reset/login process.

Been using it for many years. It's my go to program for screenshots and video clips.

I love the short webinars, explaining some aspect of Camtasia or Snagit. Then, when I have some time, I can explore and I know what is available.