TechSmith Corporation Recenzje 

I love your product but the version I have I do not know if I can go any higher. If someone would be willing to help me out in showing me how I can resolve this for another perpetuating or/lifetime license I’m open to your input.

Ich habe sowohl privat (Einzellizenz), als auch beruflich (Mehrbenutzerlizenz) eine Lizenz von früheren Versionen von Snagit gekauft.
Aufgrund eines Mitarbeiterwechsels wollte ich sicherstellen, dass wir noch freie Lizenzen haben und notfalls welche nachbestellen könnte.
Nachdem ich die Info nirgends finden konnte (lediglich welche Lizenz-Schlüssel wir haben, nicht wie viele im Einsatz sind), startete ich einen Support-Chat. Hier wurde ich zuerst von einem AI-Bot begrüsst - immerhin könnte man scheinbar direkt über einen Klick mit einer echten Person reden. Ich fragte zuerst den Bot, wo ich das Nachschauen könne und ob ich weitere Lizenzen kaufen könnte. Der Bot meinte, man könne Ansicht, in der ich zuvor war, prüfen wie viele Lizenzen in Gebrauch sind und dass man als Mehrbenutzerkunde bis zum Oktober 2026 weitere Lizenzen nachbestellen könne. Ich klickte anschliessend auf "mit einer Person reden", die mich auf Englisch begrüsste, aber ich hatte meine Fragen bereits erneut auf Deutsch eingegeben. Diese Person widersprach dem Bot (auf Deutsch) in beiden Punkten und behauptete, man könne weder sehen wie viele Lizenzen noch nicht gebraucht werden, noch könne man Lizenzen nachbestellen - und verwies auf einen ellenlangen Artikel.
Nachdem ich darauf hinwies, dass der Bot etwas anderes behauptet hatte, benötigte er eine Weile um zu antworten und schickte mir fast die gleiche Antwort erneut. Meine anschliessende Bitte auf Englisch zu schreiben, da er offensichtlich Englisch konnte, statt potentiell falsch übersetzte und nicht der Frage entsprechenden Deutsche Texte zu kopieren, ignorierte er. Nachdem er weiterhin auf Deutsch antwortete und sich lediglich bedankte, dass ich auf den "Fehler vom Bot" hingewiesen hatte, aber eine Stellungnahme zur Aussage des Bots verweigerte, gab ich auf.
Von dem "super Support" von anderen Kommentaren war hier meiner Meinung nach nichts zu sehen - nur die Schnelligkeit war ganz okay.
Mit dem Zwang auf ein Abo-Modell umzusteigen wandelt sich TechSmith für mich von Hero zu Zero und verliert mich definitiv als Kunden.

Camtasia is excellent for screencasts. It offers many tools to make the experience interactive and help viewers follow along. I'm not a big fan of upselling premium assets, as it makes the interface and the asset search less UI-friendly.

Audiate needs significant improvements. When I auto-silence pauses, it always silences parts of my speech. Also, it's bad at removing breathing sounds. The software is counterintuitive and can increase your editing time rather than speed it up.

Thumbs up for Camtasia, thumbs down for Audiate.

Won't leave Snagit. It's the best solution

The product Camtasia drew me. I encourage you not to forget that many potential customers have NO/ ZERO experience with content making or editing. Many "begginner" vids wave the cursor around the naming buttons and features quickly. I hope TechSmith will produce a vid that names each button/feature and walks me through it... slowly.
Keep up the GREAT product design and delivery.

This company indiscriminately spams businesses email domains without any kind of sign up. Shady business practices.

Do not buy this software!
Very bad frustrating service!
So I bought Camtasia 2024 I only need the standard verion.
Got the updates though 2024 ( wich the updates of the bought 2024 until 2025 are with the bougt version) and it changes to 2025 version. Could not use it so i wrote and recieved a key until mu subscribtion was over. But I do not need these updas and now I wanted to use my bought camtasia 2024 but it needs a key I can not use it because the standard version will give a overlay.
There answer. Delete the 2025 and reinstall 2024 yes you will lose your setup.
If you decide you no longer wish to renew your subscription, you'll no longer be able to access the 2025 or later versions.

From the outset, and to be clear – Snagit as a product is an excellent tool and use it extensively to support teaching and research, and Technical Support.

Unfortunately, the customer service behind it is anything but supportive. As one of the larger education providers in the UK - 20k+, I doubt this experience will come as much of a surprise leaving 2 stars - at best – and that is purely because the software itself is strong. The support to date could tempt me to shave off one more given an unlicenced product is of no use.

I have held a licensed copy of Snagit for a couple of years and renew its maintenance annually via our business purchase-order system. The renewal cost is modest, but its a licence no-the-less. This year, I raised a purchase order three days before renewal was due after a reminder was received. On the renewal date itself, nothing had changed, so I reached out to support through the website support to confirm they received my PO and to provide evidence.

To their credit, the initial support technician was excellent – I provided all payment and account details, and the issue was promptly escalated by him to sales. So far, so good.

Then everything stalled.

Three days passed. Nothing. I chased. A day later, I was told the case had been escalated to Tier 2. Again, promising in theory.

Five days and several follow-up messages on my ticket, still no action, no clarity, and no progress whatsoever. I signed out of the software and back in to see if that will help and the old date remains. My old key and account remains as per the previous year.

I appreciate that renewals may involve a convoluted process behind the scenes, but the lack of communication gives a very clear impression my account is being quietly sidelined, or worse, nudged towards a full-price repurchase and wonder how many others with the old licencing are affected by this. If that is not the intention, I apologise, but it certainly feels like it.

A great product cannot compensate for poor support that appears unresponsive, opaque, and frankly indifferent with no complaints or feedback portal on their own website - which is odd in itself.

I hope this experience prompts some reflection within the support and sales teams, because customers – even existing and long-standing ones – should not have to fight this hard merely to renew something they already paid for fully in the past.

Après plusieurs années d’abonnement à Audiate, le logiciel n’était malheureusement pas fonctionnel en France, ce qui a entraîné beaucoup de frustration.
Au départ, le support commercial Français n’a pas su répondre à ma demande malgré ma fidélité.

Cependant, après avoir exprimé mon mécontentement, l’équipe américaine a pris mon cas en charge très rapidement, en m’écoutant et en me proposant un geste commercial vraiment appréciable.

Aujourd’hui, je suis satisfait du service et du suivi apporté. Je remercie l’équipe US pour sa réactivité et j’espère que l’assistance Française sera désormais à la hauteur pour tous les clients, sans attendre qu’ils aient besoin de se plaindre.

Brilliant image and video software. We use Snagit and Camtasia regularly within TT Environmental, it makes capturing images and editing video really easy and intuitive. Thoroughly recommended, and we've been using them for over 10 years.

I use this app for many years. The best app for working with images

It was very specific and provided clear instructions in answer to my questions. I saved the page and details for future reference.

Schnelle, hilfreiche und lösungsorientierte Rückmeldung.

TechSmith SnagIt software has always been a valuable asset in my daily communication.
Thank you

Quick response

you guys care and try real hard thats why I have been a customer for years

You gave me the answer I was looking for.