teapigs Recenzje 

337
Wynik TrustScore: 3.5 na 5

3,3

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

At the end of the night, sitting down to a cup of herbal tea is an absolute treat and finding Teapigs was a dream. Their night time teas and chamomile teas are delightful. They are nicely packaged, th... Zobacz więcej

Oceniono na 1 z 5

I placed an online order 10 days ago and have heard nothing since. The order on the website says not fulfilled and the only way of contacting is via a contact form on the website from which I have rec... Zobacz więcej

Oceniono na 4 z 5

Always good from Teapigs. They do some lovely teas, particularly the Mao feng and popcorn tea, sadly they have stopped the fennel and liquorice which was incredible. My only suggestion would be to... Zobacz więcej

Oceniono na 5 z 5

I had an immediate response from AI that was slightly unnerving as it was so “human”. It clearly stated it was an initial AI response. The next day I had several helpful, supportive, polite email... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z kawą

Napisane przez firmę

Back in 2006 the world of whole-leaf tea was boring, stuffy and outdated. Meanwhile, cool things were happening in the world of coffee. We saw the opportunity to get everyone drinking real tea again! And by real we mean big leaf and big on flavour. So, in November 2006 teapigs was born. Our mission today is the same as it was back in 2006: to get everyone drinking top quality, whole-leaf, great tasting tea - and to do business a bit differently while we're at it. All natural. No nasties. BIG leaf = BIG flavour. Simple!


Dane kontaktowe

3,3

Średnia

Wynik TrustScore: 3.5 na 5

337 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 16% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,3

Wszystkie recenzje

(337)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 58

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Thank you for giving such great…

Thank you for giving such great customer service when I contacted you with a problem. You have exceeded my expectations and I will be back for more of your lovely teas.

17 lipca 2024
Opinia niezależna
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Odpowiedź od teapigs

No problem Ase, we're always happy to help!

Oceniono na 5 z 5

Loose Leaf Strong Earl Grey

This Earl Grey tea is simply the best. No powder, no oily residue, wonderful flavour. I drink it every single morning in life and couldn’t live without it now.

14 maja 2024
Opinia niezależna
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Odpowiedź od teapigs

Thanks Lorna!

Oceniono na 1 z 5

Utterly ignoring emails and voicemails

Love this tea. Got subscription.
Emailed a good few days before latest subscription due to ship to say please don't send it, we still have loads. email ignored. I emailed again in response to their "nearly ready to ship" email. Ignored again. Emailed a 3rd time after it shipped to say we don't want it this time, no reply to that either. I've left them I think 4 or 5 phone messages now over a few weeks, all with my phone number. Nobody has called me. Whats happened tea pigs?!

19 czerwca 2024
Opinia niezależna
Logo teapigs

Odpowiedź od teapigs

Hi Clare,

I apologize for the inconvenience you've experienced in reaching out to us. We've just implemented a new Customer Service platform, and we've encountered some initial issues with a few inquiries not reaching us. The most reliable way to contact us now is by using our Contact Form, which can be found at www.teapigs.co.uk/pages/contact-us.

Please take a moment to send us a message through the link provided, and we'll make every effort to resolve this for you.

Sophie

Oceniono na 5 z 5

Lovely company who sell great tea

Lovely company who sell great loose leaf tea. We were looking for mint tea for ages to go in our tea pot, and most places only sold green and mint tea, so we were very pleased to find this tea as it is delicious. It was also extremely quick to order as all the details were taken in one page using Apple Pay. Will definitely continue to order from you, thank you!

8 czerwca 2024
Opinia niezależna
Logo teapigs

Odpowiedź od teapigs

Thanks, Alice, heres to many more minty brews!

Oceniono na 5 z 5

Outstanding service!!!!

Outstanding service!!!!
I contacted the customer service team to express my thorough pleasure with using their green teas and made one small suggestion regarding the packaging due to having some teabags tear during the openingproceas. I was given not only really useful information that I hadn't previously known about the product but also sent out a substantial amount of tea for free. This was such a kind gesture. Very very happy customer.

1 czerwca 2024
Opinia niezależna
Logo teapigs

Odpowiedź od teapigs

Thanks for the lovely review!

Oceniono na 5 z 5

Excellent as always

Excellent as always!
Quick dispatch and delivery!
Great range of teas, went for a mystery box and was not disappointed! Got so much for the money!
Lovely free gifts too, added bonus!
Excellent! Thanks teapigs!

27 maja 2024
Opinia niezależna
Logo teapigs

Odpowiedź od teapigs

Glad you liked the mystery box Fiona, it's our favourite bundle to make in the warehouse!

Oceniono na 1 z 5

Quality significantly worse since Covid…

I was a frequent subscriber to Teapigs as I was addicted to their jasmine tea pearls. I decided to subscribe as they cost so much when buying 15 tea temples £5.90 or thereabouts. I enjoyed the subscription till shortly after lockdown. From then on the quality of the tea in the 50 packs dropped dramatically, it tasted almost like it had been brewed and rebrewed )if you are a green tea fanatic like me you will know the taste I mean!. I reached out to teapigs as I was a prescriber for well over a year at that point and made my case about the quality issue. I advised them that the quality issue seems to only be in the huge packs of 50 and doesn’t seem to affect the packs of 15. They came back to me and told me absolutely nothing has changed about the tea and they sent me 3 boxes of the x50 bags. Well the lot tasted no better unfortunately and I have had to leave my beloved tea pigs. I know for a fact that quality has dropped significantly and I would not recommend a subscription on that basis. The x15 tea bags unfortunately is the only way to guarantee quality with this brand these days.

5 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

Great service

Great service. Delivery is a couple of days from ordering. Package is good as well . I like the idea of being able to order as few just to sample them. You can have tea bags are loss tea. All round a great product and have no complants to date, I have been buying the super fruit for a while now and yes it is bursting with flavour.

24 maja 2024
Opinia niezależna
Logo teapigs

Odpowiedź od teapigs

Good choice, Super Fruit is up there as one of the team's favourites too!

Oceniono na 2 z 5

opened three of the boxes and each one…

opened three of the boxes and each one was tasteless , got in touch with teapigs , they sent a another order which was Less than half the original order .messaged straight away only ti be disregarded and is on way .anyway.
very poor

22 maja 2024
Opinia niezależna
Oceniono na 5 z 5

first rate tea and service

The loose leaf tea is excellent.

This order was "Every Day Brew", "English Breakfast" and "Lemon & Ginger" - all perfect.

There was a problem with a mis-delivery, the service to resolve it couldn't have been friendlier, quicker or better

6 maja 2024
Opinia niezależna
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Odpowiedź od teapigs

Thanks John. Enjoy!

Oceniono na 5 z 5

Best Tea I have had

A bit more expensive than other everyday brands but worth every penny! I use the Everyday Brew and Decaf English Brekfast. Both are delicious. This is the first decaf tea I have had that satisfies as much as caffeinated. There is no dust residue from these bags. I have started to order direct from Teapigs as cheaper than most supermarkets. Highly recommend this brand.

19 maja 2024
Opinia niezależna
Logo teapigs

Odpowiedź od teapigs

No dust in these tea temples! Thanks, Christine.

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