I ordered the wrong knife by mistake, I called the company and Stephen was happy for me to return the knife and credit it towards the knife I wanted. All done over the phone and the companion knife ar... Zobacz więcej
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My parcel was returned to SwissTool, but I received no refund or update. I contacted them three times by email and by web 'contact us page' and waited over a 2 months without receiving a single respon... Zobacz więcej
**EXCELLENT** company. I have bought multiple Swiss Army knives from them now over the past year. Each time they had exactly what I was looking for at a decent price. I am in the USA so they made i... Zobacz więcej
Placed an order, which they acknowledged, then had an email saying they posted it the next day, but still waiting for it to arrive 10 days later. No reply to my email asking where my order is. I wil... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
SwissTool.co.uk - Personalised Swiss Army Knives
Dane kontaktowe
Zjednoczone Królestwo
- 02380 528 257
- orders@swisstool.co.uk
- www.swisstool.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Ordered three swiss army knives
Ordered three swiss army knives. Each one engraved. Delivery was very quick. Customer service excellent. The engraving was professionally finished. Would highly recommend
Ordered and paid knife, nothing received
Ordered knife, received two emails : 1. Order confirmed
2. Order sent
And no more sigh of the shop. Nothing ever came, no tracking, nothing. Already sent them 4 e-mails, no answer, no customer support. I feel scammed. Hoping they will contact me to explain.
Personalized Knife ordered Friday AM…
Personalized Knife ordered Friday AM and arrived by Royal Mail tracked on Monday AM. Excellent service !
High quality and good services.
I wrongfully ordered a small spring for my SAK Scissors (not thinking there are different sizes). I had the part delivered and obviously it didn't fit. So I phoned swisstools and they were quick to help sort my problem out even though it was my fault. I am still waiting for the replacement part but the wrong part that I ordered seems of very high quality.
Refusing to respond about a missing item.
An item was missing from the order, and they've repeatedly ignored attempts to contact them about it, both via the contact form on their website and by direct email.
Good quality
Fast delivery next buissnes day everything was delivered in prestigious condition might not be the cheapest but you paying for quality
More options than Victorinox!
I recently picked up a Fieldmaster Swiss Army Knife from Swisstool, and I couldn't be happier with the whole experience. The level of customisation on offer is genuinely impressive—being able to choose different coloured scales, add a sharpening stone, and even go for the “ultra” upgrade really made the difference. I went with the classic red because I love that timeless Swiss Army Knife look, and added the ballpoint pen and stainless steel pin, which make it feel like the perfect everyday carry for me.
The knife arrived quickly, shipping was prompt and on time, and it came really well packaged. The blades were paper-sharp right out of the box, which was a great first impression. Everything felt smooth and professional from start to finish.
This is my first Swiss Army Knife, and I absolutely feel I made the right choice. Swisstool offers more options than Victorinox in many cases, and it’s great knowing there’s a reliable place I can return to for accessories or replacements if needed.
Great value, great service, great product. I’ll definitely be back and will recommend them to anyone looking for a SAK!
Very easy to use website and fast…
Very easy to use website and fast delivery time!
Very happy
The person at the company communicated with me in detail about my order to be sure that I was getting exactly what I wanted. I’m very happy with the company and its service.
Fantastic Quality item and Service
My son has always wanted a Swiss Army Knife, he will be 13 in December and we have a plan to start fishing in the spring.
I found this great website "Swisstool", so I purchased a Knife for him and had it ingraved with his name.
It came in the post in no time and it was fabulous, he's name was ingraved beautifully on both sides.
My son will Love it
I would highly recommend SWISSTOOL.CO.UK, Great Quality, Great Service, Great delivery time.
Thank you Swisstool teams, keep up the Great work.
Thank
Emyr
Great product
Great product, easy website to navigate around and love the bespoke aspect, which made for a great range of gifts
Good stock and great price with fast…
Good stock and great price with fast delivery. Can't ask for more!
Poor customer service, wouldn’t recommend
Received the Swiss Army knife but could not open the various tools easily. As per the companies T&C, I contacted them within 7 days to say I wanted to return it. I’ve now completed the contact form and sent two emails but no reply so far. I can’t return the knife as I very much doubt I’ll receive a refund. I would not recommend this company, there isn’t as far as I can tell, a straight forward returns policy just complicated terms and conditions. Very poor customer service.
Promise delivered
'Climber' knife ordered with personalisation - simple to do on website, plenty of fonts and spacing options. Delivered well-packaged a few days later. Gift for my daughter, should now be the first item she packs on her travels!
Great company to do business with
Great service from ordering to delivery and opting for personslization on a Blue Spartan.Ordered on Monday delivered by Royal Mail Tuesday.Fantasic company to deal with and the Spartan SAK looks superb.TY SWISSTOOL
Happy customer
I was little worried after placing order and not getting confirmation, so I called the company a couple of days later and spoke to Steven who was extremely helpful, he sent the email again which went straight into my junk folder of outlook. He checked into my order which was in the process of being made and 2 days later I've received my order which is perfect. I'd recommend them happily.
Very quick service
Very quick service, received in 2 days with their free delivery.
Engraving was nicely done, and a really good price for the Swiss Champ ultra (red).
Excellent and rapid service
Excellent and rapid service. I bought 2 Swiss Army Knives with leather pouches. One of the knives had personalisation... it is perfect and exactly as ordered
Item not delivered
Item not delivered. No response from seller. I'd avoid as I'll try chargeback on card.
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