I’ve placed several orders online and an order that arrived was short of items. Very frustrating trying to get through to your online advisors. Such a shame you have done away with the customer calls... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Customer service was exceptional. Bought an item in store for my date, and ordered an item for myself. Staff were brilliant. Returned a couple of days later for the item I ordered, same member of sta... Zobacz więcej
I had a very positive experience on the 29th Jan. I was in the Dundee store looking for sliders and the female sales assistant was so helpful. She went into the store room and brought all the availab... Zobacz więcej
Couldn’t believe how creased this jacket was. It was squeezed into a bag that was far too small. This was delivered to Dundee shop Bought one two years ago and this is just not the same quality Real... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep odzieżowy
- Sklep z odzieżą męską
- Sklep z odzieżą wierzchnią
- Sklep z odzieżą uliczną
- Sklep z odzieżą damską
O Superdry - Dundee
Napisane przez firmę
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensDane kontaktowe
Unit 9-11 The Overgate Centre, DD1 1UQ, Dundee, Zjednoczone Królestwo
- 01382 200857
4,8
Doskonała
114 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great staff. Deserve a bonus
Lovely staff even although their equipment did not work.
Huge range. Got a great coat but had to order online. 10% discount could have been applied if ordered at home but no discount from shop. Could not fault staff. Had a bit of a laugh re the broken iPads. Must be very frustrating for them. Love my coat.
15 października 2022
Excellent service
17 października 2022
First class experience at Dundee store
Made an online order with delivery to Dundee store. The staff (manageress and male sales adviser) were simply first class. First time buying anything Superdry however the quality of the jackets are superb. It won't be my last Superdry item that's for sure.
29 września 2022
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Very poor experience
Very poor experience. Ordered on a Sunday was told parcel would be delivered to store by Tues/Wed at the latest. As the iteam was to be a birthday gift (for the Thursday) I went ahead with the order. Went into store on Tuesday to be told parcel not there and to await email. Still not received an email by the following Sunday (full week si ce order) but decided to go to store to check. Also checked tracking only for it to say the parcel HAD been delivered on the Tuesday thus the delay could have been avoided. As I am registered disabled it is not easy for me to get into town to the local store therefore I am NOT happy by the lack of communication from your service and severely disappointed that I could not get the parcel in time for a birthday gift
25 września 2022
Odpowiedź od Superdry - Dundee
Hi Joanne,
Thank you for taking the time to share your feedback with us.
At Superdry, we do our best to give our customers a positive experience. We can see that the courier has delivered your parcel, and we're really sorry that we didn't meet your expectations on this occasion.
We have taken onboard your feedback. Thanks again for taking the time to leave a review. We really appreciate all feedback.
Kind regards,
Superdry Care Team
Quality of items excellent
Quality of items excellent, delivered when stated and great service for any returns and refund.
14 sierpnia 2022
Odpowiedź od Superdry - Dundee
Hi Tom,
We appreciate you taking the time to review your recent experience with us. We always do our best to give our customers a positive experience, so we love to hear from happy customers. Thanks again for the review. We really appreciate it.
Superdry Care
Odpowiedź od Superdry - Dundee
Hi Lesley,
We appreciate you sharing your feedback with us. At Superdry, we want you to have a great experience, so we're really happy to to read your comments. Thanks so much for taking the time to give us your feedback.
Superdry Care
Perfect,thank you😊
5 czerwca 2022
Odpowiedź od Superdry - Dundee
Hi Rozalia,
Thank you for taking the time to leave a review. At Superdry, we want you to have a great experience, so we're really happy to to read your comments. Thanks again for the review. We really appreciate it.
Superdry Care
Fantastic
Wonderful service , my dress was easily returned and the staff are always wonderfully friendly and helpful.
22 maja 2022
Odpowiedź od Superdry - Dundee
Hello Vanessa,
Thank you for your feedback. At Superdry, we do our best to give our customers a positive experience, so we're really happy to to read your comments. Thanks again for the review. We really appreciate it.
Superdry Care
Good product & fantastic service
Cardigan ordered in the store has been delivered in time.
8 maja 2022
Great service in store. Quality of Jacket excellent.
I had 10% off sent me online. Wouldn't work. So went in store. Great service had the jacket I wanted.
Explained and showed girl my email from you. She gave me 10%.
That's service. Thanks
20 marca 2022
Love everything I have bought from…
Love everything I have bought from super dry and also buy gifts for my family x
2 lutego 2022
The in store help was fantastic
The in store help was fantastic. The reason I have given 1 star is I was charged twice for a jacket. That in itself is fine but it was the hassle of getting the money refunded. Customer services were asking for my long credit card number which I don’t know why as they could just refund off the purchase receipt. There was no help at all of customer service and it was handled in a unprofessional manner. I had to call my bank get codes to give to superdry customer service as they were saying there was no purchase made at the time I said. For one I think someone was trying to get my credit card details for fraudulent use. This needs monitoring. But as I say this is no reflection of the in store staff who tryed to get me refund but had the same question customer service need my card details. Eventually sorted but 3 hours spent on the phone to bank and superdry customer services. But thanks to instore staff.
20 stycznia 2022
Shopping Experience
I shop in this store quite often as I have a son a son in law and 2 grandsons who are all big fans of this brand the staff in this store are quite young which made me a bit wary of getting good service I am glad to say I was wrong they are always friendly and helpful offering assistance with information about gift receipts and returns policy which I have used and was dealt with promptly and friendly so I have nothing but good experience when making purchases will continue to shop here in the future a big thank you to all staff in this store
15 grudnia 2021
Store staff were very helpful
Store staff were very helpful, didn’t have the size I needed so they ordered one for to be delivered to the store for me to pick up as I couldn’t do it myself.
10 grudnia 2021
A good quality and warm jacket
A good quality and warm jacket. I'm a skinny tall guy and usually have a problem to find a jack which fit me properly, this one does!
8 grudnia 2021
Always good quality
Always good quality, fitting perfect. Nothing but good things to say.
6 grudnia 2021
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.