Sun-hat Villas & Resorts Recenzje 

303
Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Our family think Sun-hats have cracked it. Lots of care and attention, always there for advice when a problem occurs. Love the attention during our stay cleaners very attentive and the pool and ga... Zobacz więcej

Oceniono na 5 z 5

Sunhat villas have been exceptional from start to finish. Each UK rep I’ve dealt with was kind and so helpful. They even arranged for non slip bathmats to be purchased for the stay for our kids.... Zobacz więcej

Oceniono na 4 z 5

Definitely recommend Sun Hat Villas. Very nice flat, great location, fair price and Sam was very helpful and communicative. Flat was well equipped, furniture would benefit from an upgrade specially... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Roseanna and the Sun-hat team provide an extremely friendly and personal service, much better than just using an internet provider. We stayed in Villa Jasper, Vale do Lobo with teenagers. The Villa me... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Wynajem wakacyjny

Napisane przez firmę

Luxury holiday villas in the Algarve, Tuscany, Balearics, Croatia and Barbados. Lowest rates Guaranteed. We have intimate knowledge of all of our hand-picked luxury villas, apartments and townhouses.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

303 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 66% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 48 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(303)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 119

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

So helpful and a beautiful villa

When booking our holiday, Sun-hat were so helpful and organised. It was easy to book and pay.
On arrival the villa was pristine, absolutely luxurious. We were so happy.
Help from Charlie at Sun-hat was given straight away and it was great knowing that we could message someone with any issues.

4 kwietnia 2025
Opinia niezależna
Oceniono na 5 z 5

First Time

This is the first time we have used SunHat Villas and will definitely use them again. Communication and information was very good. Our deposit was returned within a few days of leaving the accommodation.

31 października 2024
Opinia niezależna
Oceniono na 1 z 5

Awful company to deal with. Now accusing me of trying to negotiate compensation when I have never asked for any!!

Where do I Begin, we were advised to contact our rep on leaving the airport, so he could meet us at the Villa, when I did he told me he was running late so we had to wait quite some time for him to arrive, Villa Amie which we had booked for two weeks and paid quite a lot of money for the stay, looked absolutely beautiful on the website, and granted it is a beautiful house, but it has been very poorly looked after and needs a lot of tlc, but the house was absolutely filthy even I found a cockroach in the kitchen sink I did complain to my rep but she just said, oh so sorry will tell the cleaners to be more attentive when there due to come in a few days, so in the meantime I had to buy cleaning supplies and clean myself then myself and my husband were bitten constantly I complained to my rep, to the house manager, to the head office back in England all while I was there on my family holiday, they said they would send pest control to check the beds while we was out, and that the cleaners would come and clean the villa so we went out for the day, we arrived back to find the beds all ripped apart and no one had been to clean, so again I had to complain, I could go on but i will state that I will never use sunhat villas ever again and will go back to sandy blue villas, because our April stay with sandy blue was faultless the house was gleaming and the staff even had a food pack on arrival for us, which was a great little gesture, especially with two young children, sunhat villas I do not recommend.

In response to the reply from sunhat villas. No one arranged any cleaning of the villa, it was done on its due date, as I stated! And there was no extra cleaning needed on our departure as I had even pulled out beds and settees and cleaned up dust and hair clips from the previous renters. And had anyone ever got around to cleaning the high front window ledges because I’ve never seen as much dirt and insects from months possibly years of never being cleaned. And the damage you refer to the broken mirror well that fell off and almost landed on my 6 year old son. As it wasn’t very secure in its place. But I did pay waiver damage for my stay. And I have every message and every email. As well as photos of the dirty house. I have never once tried to negotiate any compensation from your company. I wanted a clean villa at the time. Or for someone to come asap and clean it. I’ve never wanted any money nor have I asked for any!!!

14 września 2024
Opinia niezależna
Logo Sun-hat Villas & Resorts

Odpowiedź od Sun-hat Villas & Resorts

Hi Martina,
We are sorry that you have felt let down by your experience at Villa Amie. Please understand that we would never expect our customers to clean the property they have rented. In this case it was an oversight of the local house management company in preparing Villa Amie. This is a very rare occurrence. Our rep arranged for the house to be cleaned once we had heard this from you. We are sorry that that their cleaning service did not meet your standards.
We arranged for pest control to check the beds, but their report showed that nothing was found.
We are also sorry that we were unable to negotiate compensation for you from the local agent / owner. Unfortunately, there was considerable cost in extra cleaning and damages from your stay and as such they felt that it was not something they wanted to do.
Once again, we are sorry that you felt let down by this experience at Villa Amie

Oceniono na 5 z 5

Easy to book with everything as…

Easy to book with everything as promised, good communication leading up to and throughout the trip.
Plenty of information to cover any and all holiday requirements all in all a very well run operation.

4 października 2024
Opinia niezależna
Oceniono na 5 z 5

Portugal holiday

From start to finish I lived this holiday. All the information was provided and clear instructions were given as soon the holiday was booked. Loved the space and the pool area of the place we stayed. Tina the holiday rep was always in hand and with some great recommendations for local restaurants and bars. We will be back. Thank you Sun Hat Villas!

2 października 2024
Opinia niezależna
Oceniono na 5 z 5

We had a great trip

We had a great trip, everything Sun Hat Villas put in place went exactly to plan. When we had a need to contact Tina their local rep she responded positively and quickly so we had the information we needed promptly

8 października 2024
Opinia niezależna
Oceniono na 5 z 5

Algarve properties

We have rented many properties from sunhat villas over the years & have always been happy with their service & their staff. Great friendly company to deal with.

15 września 2024
Opinia niezależna
Oceniono na 5 z 5

We have used Sunhat now for the last…

We have used Sunhat now for the last several years. They have delivered on some superb Vila’s and have always been super helpful and responsive. This a very friendly and professional company that we will always use for future holidays.

14 września 2024
Opinia niezależna
Oceniono na 5 z 5

A 10/10 experience this company is so…

A 10/10 experience this company is so professional the communication is of the highest standard from enquiring about a villa to booking the villa nothing is too much trouble I would book with no one else amazing and make you feel reassured and happy to answer any questions at all you have to ask thankyou guys .

4 października 2024
Opinia niezależna
Oceniono na 5 z 5

This company is so efficient they were great a keeping you informed clear instruction for access came out to change a broken toaster immediately the same dayt

This company is so efficient they were able to get me a villa for me and my family for the dates I needed which was beautiful and exceptional value. They kept in touch throughout the booking process and throughout the whole holiday so everything went so smoothly. I cant thank them enough and will definitely be using them again. Dianne Coughlin Lytham Lancs

3 września 2024
Opinia niezależna
Oceniono na 5 z 5

Brilliant company

Brilliant company. Super personal service, and they do exactly what they say they will. Nothing was too much trouble.

7 września 2024
Opinia niezależna
Oceniono na 5 z 5

5 Stars !!

I recently had the pleasure of staying at Palmyra Resort, and I can't say enough about how amazing my experience was! The resort offers a perfect blend of luxury and comfort, creating an idyllic getaway. The accommodations were spacious, beautifully designed, and equipped with everything we needed for a relaxing stay.

The stunning views from our room were breathtaking, and the resort's amenities were top-notch. From the serene pools to the well-maintained gardens, every aspect of the property exuded tranquility.

We felt safe and looked after throughout our time at Palmyra Resort, which truly enhanced our experience. It was the perfect setting for a lovely holiday, and we are already planning our return! Highly recommend this gem for anyone looking to unwind and enjoy a beautiful getaway.

22 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

Villas in Vale do Lobo

This was our second villa booking in VDL with Sunhat and they were amazing once again. Had a couple of minor issues whilst there but they were always available even on a Sunday. Villas exactly as per brochure so we would have no problem recommending and using again.

19 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

We hired a villa in Vale do Lobo…

We hired a villa in Vale do Lobo through Sun Hat, booking was easy, all information clearly given.
We arrived to find a lovely clean villa with information pack.
I needed to contact Charlie our rep on a couple of occasions and I have to say she was exceptionally helpful and very quick to respond.
We had a great holiday and would definitely book through Sun Hat Villas again.

17 sierpnia 2024
Opinia niezależna

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