Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Received wrong item, wrong size. Followed procedure to receive return label, they requested photo, sent photo, no reply. Contacted them several times about labels, they would not respond until I said... Zobacz więcej

Oceniono na 1 z 5

I purchased a suitcase after extensive research. Later that day, it was cancelled due to 3-4 week backlog. Why couldn't I been given the option of waiting? Why didn't they know when I booked it - t... Zobacz więcej

Oceniono na 1 z 5

Sent an email saying package is bent. No response. When I emailed asking where is shipment, I got a response saying they'll get with warehouse and a bunch of "!" Showing irritation I'm asking since I... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z walizkami i torbami
  2. Sklep odzieżowy

Informacje przekazane przez różne źródła zewnętrzne

Suitcase.com offers top brands on suitcases, luggage, computer bags, briefcases and more, free shipping and hassle-free returns.


Dane kontaktowe

1,1

Bardzo słaba

Wynik TrustScore: 1 na 5

548 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Samsonite Lift2 Review

Addendum to previous review: The luggage is the model that I was supposed to receive. A gentleman from Suitcase.com was kind enough to call immediately upon receiving my first review to see how he could right my situation. Actually, there was nothing that needed to be corrected. I was misinformed about the luggage at an outlet store. My son that works in the luggage of a department store said I have the correct luggage. I apologize for my previous review. I give this company a 10.

5 stycznia 2015
Opinia niezależna
Oceniono na 5 z 5

Amazing

This was one of the most successful online transactions I have ever completed. They had a lower price than anyone and the item showed up much earlier than I expected, in perfect condition. Thank you! I will certainly shop with them again.

5 stycznia 2015
Opinia niezależna
Oceniono na 5 z 5

excellent

I ordered a product that I was looking for. This site had a very fair price. It arrived quickly and in fabulous condition. What is not to like? Five stars!

4 stycznia 2015
Opinia niezależna
Oceniono na 3 z 5

Didn't receive order timely

I ordered 4 leather computer bags. I only received one bag and had to call. The rep promised receipt of the other 3 bags the next day. Again, only one bag was received. once again I called and the rep said the two remaining bags would ship out the next day. I finally received all 4 bags after Christmas so I will be giving the recipients their bags after their Christmas break. The positive side - the bags are very nice.

29 grudnia 2014
Opinia niezależna
Oceniono na 2 z 5

Not up to date website

Didn't have website up to date, so ordered and paid for item not available, shipped out after stock back in and item late to arrive, then sent ground delivery when back in stock. I STILL DON'T HAVE IT! Ordered over 3 weeks ago and it's still on the way...

28 grudnia 2014
Opinia niezależna
Logo Suitcase.com

Odpowiedź od Suitcase.com

Rebecca,

Your order was placed on the 17th of December (1 & 1/2 weeks ago). Unfortunately, at this time of the year things can sell out before we have a chance to update the website. It looks as though you were contacted and an alternative bag was sent to you. This bag shipped out on the 19th. The ship time to you from our East Coast warehouse is 5-6 business days. With the free shipping option, the orders ship via ground shipping. The 25th & 26th were not ground delivery days via UPS. The great news is that your bag is out for delivery on Tuesday the 30th. We hope you enjoy your purchase.

We appreciate your comments and are doing all we can to improve our service. Thank you so much for your order and your input. We value both!

Kindest Regards,
Customer Care
Suitcase.com

Oceniono na 5 z 5

It's all good!

I purchased a TravelPro suitcase for my wife for Christmas and it came as advertised. It was a great price as well. They even called me when one of the extra travel items I ordered was not available in the color I had selected and we were able to change my order on the spot to something that works equally as well.

25 grudnia 2014
Opinia niezależna
Oceniono na 5 z 5

Perfect for travel

I purchased the trust pilot for my husband who travels a lot for his work. He said that it is very rooming. Even for just an overnight.

25 grudnia 2014
Opinia niezależna
Oceniono na 5 z 5

Great Customer Service!

Great company! They had better prices than Amazon! Very efficient and excellent customer service! They made sure my package arrived by Christmas. I would definitely recommend this company to friends and family.

25 grudnia 2014
Opinia niezależna
Oceniono na 5 z 5

Great Value and Service

I recently ordered a 25" Samsonite spinner from Suitcase.com and I love it. I received my bag in time to travel for the holidays and having priced the bag in stores and other online stores, I know I got a great deal. Good doing business with Suitcase.com

25 grudnia 2014
Opinia niezależna
Oceniono na 3 z 5

Still waiting delivery

Ordered three items and only two arrived. Have checked shipping status and it hasn't changed in a week so not sure where it is or when it will be delivered. Definitely not before Christmas as it is December 24th.

24 grudnia 2014
Opinia niezależna
Logo Suitcase.com

Odpowiedź od Suitcase.com

Kathy,

Thank you so much for your comments. Any information provided to us from our customers helps us immensely. We are always looking to improve our service and methods of shipping. We apologize for the delay and are looking into why the bag was in limbo for the time it was.

We have looked into your order and it looks to be delivering today, Monday the 29th.

Kindest Regards,

Customer Care
Suitcase.com

Oceniono na 2 z 5

Recieved partial order and no communication

Two of 3 items arrived in good time. I used the Live Chat function to inquire about the third item and was told it was on the way. It has been 12 days and I still havnt recieved the item or recieved any communication. I ordered on 12/11, it is now 12/23 hope I get it tomorrow as it is a Christmas gift.

24 grudnia 2014
Opinia niezależna
Oceniono na 5 z 5

Great suitcase; great price

I have a 30 year old TravelPro and have now bought 3 as gifts. Great product that is wonderful if you can get a good, non-list price.

Product was delivered fast and box was well taped.

21 grudnia 2014
Opinia niezależna
Oceniono na 5 z 5

Seamless service

A very smooth purchase and delivery experience at a competitive price plus free personalization of my wallet (monogram) and free shipping. Would buy from them again.

21 grudnia 2014
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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