Stussy Recenzje 

I wish I could give the 0 stars. Their customer service is horrible as they don’t reach back out. I’ve been waiting for my items for over a month now. They were supposed to get delivered 3 days after I ordered. I purchased a 200 dollar order and I havent received my order and have no idea when I will.

The customer service is literally appalling. So so unhelpful. It's a pity because the products are great. But in if something goes wrong with delivery or anything with the product forget about it. So clueless in terms of helping you.

I purchased a jacket and the money was withdrawn from my account. No jacket was received and the money was refunded without me asking for this. I have asked for the reason - no reply has been received and the telephone number terminates. I have spent a lot of money with Stussy in the last 9 months and this is very poor customer service and off putting.

Update:
I opened a claim at PayPal against Stussy since they ignored my emails. Stussy then emailed me saying that they had tried to refund me the money but couldn’t as a claim had been opened. I then said I would close the claim; PayPal encouraged this move. However, after that, Stussy claimed that they “tried” to refund my money but couldn’t since a claim was still open, which PayPal said was a bald-faced lie. I cannot reopen a claim due to PayPal’s system. In a discussion with PayPal customer service, the representative said this is a common tactic merchants use to get out of refunding money. My bank institute denied my claim. I am out 150 dollars. Stussy is a horrible company with disgusting practices. Stay away.

Be advised:

Their size medium hoodie would fit a grossly obese gorilla. And don’t be foolish enough to expect anyone in their customer service department to give half a crap about your experience. I ordered a size medium fully expecting not to receive a garment so vast I could fashion a family tent out of it, but that’s why there are exchanges, right? WRONG. They don’t offer exchanges, only returns, and they don’t even send you a return sticker in this, the year of our Lord 2020. Instead, they tell you organize your own parcel and postage. Except! When you return it, you better use insurance and a tracking number because I swear they will use any possible excuse not to refund your money to you. It’s been two weeks since I returned my astronomically expensive hoodie and so far no refund; I idiotically assumed
Stussy operated in good faith so I ordered a small hoodie immediately after ascertaining that the medium could also function as a parachute for a small elephant. If you’re keeping score, I have spent essentially 250€ for a single hoodie. I have emailed customer service several times and nobody cares.

Caveat emptor, I hope my husband enjoys this hoodie because I will never in my life give any more money to this company and I am planning on telling everyone I know to stay far, far away as well.

Website don't work on drop dates. One of the worst website out there. Do not order here, they don't care about customers.

TERRIBLE WEBSITE, DONT EVEN WASTE YOUR TIME. especially US website

This has got to have been the worst online retail purchase I have made to date.

Item I wanted was £123.00 but when I went to pay they charged me in Euros. The exchange rate was way higher that the £123.00 advertised on the website.
When you include shipping I was down by about £15-£20.

Item came damaged. They refused to pay to send it back to them which would have cost a fortune as I think it came from somewhere in Europe.

They kept trying everything not to accept any responsibility. Once I mentioned my consumer rights their attitude changed.

They offered me a 30% refund and free shipping on my next purchase which I reluctantly agreed to. When they refunded me it wasn’t 30%. I then had to go back to them and tell them. They told me it was 30% and that the rate differed because of the day. I explained a percentage of an amount does not change. Finally they made up the difference. I can’t imagine I will ever buy from them online again.

I think Shawn Stussy would not be happy with how he is represented and disgusted his customers have to go through this.

I purchased two tee shirts from the London Stussy store. Happy with the goods, decent price and also very friendly service in the store, the guy behind the counter had a good sense of humour and was very friendly.

Extremely disappointing service. I ordered the wrong size T shirt (granted that was my mistake) but immediately realized and emailed customer services, requesting to amend the order. I also attempted calling customer services but just got an automated message saying the lines are busy and was cut off.

After being emailed back to advise orders cannot be amended once made, I thought there'd be an easy returns process for a company of their size, but then found I have to organize and pay for the delivery back to the Netherlands myself, after already paying £7.50 shipping. So, for the amount of money it costs to return, I might as well resell the item.
Shocking service, I won't be using again!!

Recieved shoes with marks on the soles, not my problem. Had to pay for them to be shipped to the Netherlands for a return. I shouldnt have to pay for a refund for a damaged item.

Ordered two items. Both of them arrived as described and in a timely fashion. An email query I made was answered quickly and honestly. I was able to track the whereabouts of the items with the courier as well. Overall, very happy.

I ordered a limited edition shoe. So far so good. At the time of delivery of the parcel, the non-existent address event appears in the courier's tracking. I will immediately contact stussy's customer service, which tells me that it is the fault of the courier and that the package will be sent back and that I will receive a refund. To understand how it was possible that the courier had not found the address, despite the correct contact, and magically it turns out that Stussy had not entered my house number! At this point I get even more nervous, because previously they had blamed the courier, who had none at all. They simply have people so incapable that they can't even copy an address completely. I thank DPD who managed to add the house number and continued the delivery.
DO NOT PURCHASE from this shop, in my case they forgot the house number, next time they could forget the whole street ...

Purchased an item for my son on 7th December for Christmas. Arrived 11th December. Christmas Day - sweatshirt tried on - ordered a M but was absolutely huge with arms for a gorilla. sent an email fully expecting that at Christmas the returns period would be extended - but no..... had an email back saying that item would have needed to be back with them by 25th to be eligible for refund - absolute joke!! Complete waste of £90. Horrendous customer service, wished I had looked at all these negative comments first.

UPDATE TO REVIEW:

It has now been over a month and still nothing from Stussy, they say they still haven't received my return even though I have proof it was returned to their warehouse. Again I advise anyone thinking of returning an item to Stussy to re-sell the item instead.

REVIEW:

After returning some Bryan Pants to the address on the returns form in the Netherlands I have yet to receive any notification of a refund or even acknowledgement of my package being received there.

I booked express international shipping with tracking and after I even supplied Stussy with this tracking info I was told that it was 'just a receipt' to my shipping even though I supplied the link to the tracking from Hermes stating it had been delivered to the exact address they provided me on the returns form.

This was over a month ago now and I have just written again to Stussy (because their phone number is simply a redirect) as to where my missing £130 is.

Would love to hear some thoughts from anyone out there who has been through this or has maybe managed to get their money back.

I love Stussy clothing but have been really put off ordering online from their store.

If you are thinking of returning an item bought in the UK from their online store, please take it to a physical store instead. I am still hopeful that Stussy can help resolve this issue as I have been a customer for over 8-9 years now and would hate to part ways with a brand that I have loved over a bad returns experience.

Update March 2020

No surprises here. Still no refund and no more comms. If you want to return stussy items do it in store or sell it on. This seems to happen to a lot of people sadly

I ordered size small white tribe Stussy tshirt for my nephews xmas 2019. Great service great garment p&p is a bit steep trusted seller ✴️✴️✴️✴️✴️

Latest Update: Stussy Finally got in touch! They are doing their best to get this sorted... they're having issues with their communication channels atm.

I'll update again when this is resolved!

Really Bad Customer Service here...I followed the returns policy to the letter..sent item back same day (it was too large) and 2 weeks later no refund. 5 emails sent..only one replied to and was not a resolution, contact forms on their site don't work and they're not picking up the phone.

Really unimpressed! .....Still trying to get a refund, it's clearly not a priority for them :(

I know my Consumer rights and The Consumer Contracts Regulations 2013 state that a refund must be given within 14 days which you have not complied with??

I returned an item recorded delivery nearly £15 to the Netherlands over 10 days ago and still nothing? That’s me done

my package was never delivered, I am not able to reach customer service, sent email and called, they say they will reach back at you but never will.

I have been wearing Stussy for over 20 years and since ordering online with Stussy.co.uk I have had a very mixed experience.

My last experience with them was that I ordered a replacement t-shirt for the one that was too small in a larger size. It never arrived. Apparently it never made it too the couriers. Order cancelled, refund - no problem. However the one I returned at cost to myself has never been refunded. Since I sent the tracking showing it had arrived and was received at the warehouse no further comms has been received and no other emails have been replied to. No one picks up the phone from the number on the website.

This company representing Stussy are doing a massive disservice and damage to a great brand. I really don't think that Sean or Frank would be pleased to hear about how they are treating their European customers.

I won't personally be ordering from Stussy.co.uk again and will look elsewhere, which is a real shame.

Ordered a 100€ hoodie and paid 15€ for delivery. It didnt arrive at the time it should so i send an email to them asking where my package is and they answered that it had been send back to them since the courier couldnt get it to my house. I didnt get any information that the package was even coming so how would i know when to be at home receiving the package? It has been a month now and i have not got my money back still.. Cant recommend ordering from this store.