Stührling Original Recenzje 

161
•
Wynik TrustScore: 3.5 na 5

3,4

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 2 z 5

You'll purchase a blue watch and they will send you a black one. They will aknowledge their mistake and offer an exchange or a partial refund. Once you accept their offer they will change their min... Zobacz więcej

Oceniono na 5 z 5

I have purchased three Stuhrling automatic watches and routinely receive compliments on the appearance of the watches. What those who only SEE the watches do not know is how wearer-friendly they are.... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

Product arrived without the watch band fully seated. Tried to exchange for new watch but customer service solution was to send me a new band. These bands are so tight fitting into the watch body tha... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Very easy to complete my transaction. The watch I ordered arrived as scheduled and the communication was good through the delivery process. Great looking watch at a very reasonable price.

Informacje dotyczące firmy

  1. Sklep z zegarkami
  2. również w kategorii:
  3. Producent zegarków

Napisane przez firmę

Stührling is a watchmaker rooted in a tradition of craftsmanship, innovation, and accessible luxury. With a design philosophy that blends classic horology with modern engineering, Stührling creates timepieces that are both visually striking and functionally reliable. Each watch is thoughtfully designed to reflect precision, detail, and a strong sense of character—making it more than just an accessory, but a statement on the wrist. Our collections span a wide range of styles, from refined dress watches to bold sport and dive models, as well as intricate automatic skeleton designs that showcase the artistry of mechanical movement. Whether powered by automatic or quartz movements, every Stührling timepiece is built with a commitment to quality and performance. We believe luxury should be attainable. By streamlining our process and focusing on direct-to-consumer accessibility, we are able to offer exceptional value without compromising on design or craftsmanship. This approach allows our customers to experience high-quality timepieces at a fraction of traditional retail pricing. Beyond the product, Stührling is committed to customer satisfaction, offering dedicated support and service to ensure every customer feels confident in their purchase. From everyday wear to special occasions, our watches are designed to elevate every moment.


Dane kontaktowe

3,4

Średnia

Wynik TrustScore: 3.5 na 5

161 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 58% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,4

Wszystkie recenzje

(161)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 57

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

SCAM

Company that charges you for transport in advance and also, without notifying or putting the sender in the package, intends to charge you a refund of 25 euros for alleged customs expenses not mentioned above. Case won for my part on PayPal. They act in bad faith and their behavior is that of some small-time gangsters. SCAM, SCAM, SCAM.

20 lipca 2023
Opinia niezależna
Oceniono na 1 z 5

Spending money shouldn't be this hard.

I tried twice to order a tourbillon watch.

The first time it added to the cart ok but checkout said the watch was out of stock. Went back to the page for the watch, reloaded, and it still didn't show the watch as out of stock. Gave up at that point.

The second time everything seemed to go ok, my credit card was charged even, but 5 days on my order status was stuck at "unfulfilled." No word from anyone at Stuhrling so I had to email them. They said there was an "inventory problem" and offered to substitute a different tourbillon, which I didn't like. Told them to cancel the order and issue a refund.

Maybe third time is the charm? There won't be a third time.

16 lipca 2023
Opinia niezależna
Oceniono na 3 z 5

Attractive watch, questionable quality

I actually like the watch. It's just the right size for my wrist, is comfortable and looks great. Excellent for casual wear. That said, the product information clearly sates that the watch is water resistant to 10 ATM (100 meters) but when you look at the watch case it clearly says on the back that it's only water resistant to 5 ATM. I had intended to use it as a dive watch, but I won't be doing that now. Also, the hands on the both the top and bottom chronograph dials don't zero out (see second photo). I wasn't going to use the chronograph anyway, so that's not a big deal, but it does suggest quality control is lacking, which makes me wonder just how well made this watch really is. I bought the watch for casual wear and it does look good, but if this is representative of Stuhrling products I will not be buying another and cannot in good conscience recommend them as quality watches unless I see a better put together unit.

3 lipca 2023
Opinia niezależna
Oceniono na 3 z 5

Not bad for me.

Well, I was given an Aeronaut as a gift a few years ago and I really like this watch. I added another, this one a Meridian GMT, both pieces are quartz movements and are pretty basic. I've had no issues with either watch and despite the myriad of mixed and mostly negative reviews, I have no issues to complain about, certainly not cost. I knew I was getting a pretty basic, entry level watch.

29 czerwca 2023
Opinia niezależna
Oceniono na 1 z 5

Bad reviews but .... doesn't work out of the box

A lot of bad reviews but I thought I'd take a chance. Charged way too much import duty by DHL which I need to fix. Watch does not work straight out of the box. The automatic movement is just dead. Now on to the dreaded customer service. Lets see how that goes.
Model depthmaster heritage 883H 42mm diver.

So a local watch repair shop got the movement working but it's time keeping is poor even for a watch of this price. At least +/- 2 minutes per day. Given the price of the watch and the poor quality of the movement the expense of sending it back for repairs isn't worth it. It will make a nice paper weight on my desk. You have been warned !

26 kwietnia 2023
Opinia niezależna
Oceniono na 1 z 5

Bad customer support. Very bad experience

I had a very terrible experience with Stuhrling watch. I ordered a watch but decided to return it because of the shipment isue. When I received the refund, I noticed that the company had deducted some money from the amount, without any explanation or justification.

I contacted their customer support multiple times to ask why this happened and what the cost was for, but they never replied to my inquiries. This is unacceptable customer service, and it shows that the company does not care about its customers.

I urge anyone considering purchasing from Stuhrling watch company to think twice before doing so. Their lack of transparency and disregard for customer satisfaction is a red flag, and I regret ever doing business with them.

15 marca 2023
Opinia niezależna
Oceniono na 1 z 5

No customer service

Watch hasn't arrived. Tracking shows it as being at the DHL depot for over a week, yet when I've contacted DHL they've told me that they have nothing scheduled and to contact Stuhrling.
I've emailed them 8 times, whatsapped them and had no response from anyone.
I'm now going through PayPal to get my money back.
If I could, I'd give no stars.

10 marca 2023
Opinia niezależna
Oceniono na 1 z 5

watch no work…

The watch is automatic I stopped putting it 3 days and when I used it again the watch did not work. It does not seem fair to me because I bought the watch just a month ago and it was expensive for me, I bought it for 260 usd and at this moment it does not work, I also have to pay 30 usd for shipping, and I am in Colombia. I am very dissatisfied with the purchase and with the warranty process.

9 marca 2023
Opinia niezależna
Oceniono na 2 z 5

No longer a good watch company....

My brother purchased a Struhrling Mad Man 255 watch as a gift for me on my 40th birthday. After 10+ years the strap final broke so I contacted Struhrling for an original replacement. I couldnt find it on there website so I reach out to customer service. With in a day they replied they had the strap and sent me a link for it. There was no picture on the listing so I sent another reply asked them to confirm this was in fact the strap for my watch and included a picture. They send me there own pic to confirm. So $42 later I have the strap ordered and it arrived seven days later. The problem is this is not the original strap for my watch. They sent me a generic black silicon strap with the name Struhrling stamped on it. I have emailed them the last three days to inform them they sent me the wrong strap and no replies.... To add to this story, after buying the strap and them having my email address they have been blasting me with adds and sale coupons. To the point I have blocked them from sending me any further emails.

The bottom line is over the years I have collected about 15 watches ranging from, Casio, Seiko, Invicta, Fossil, Diesel, Michael Kors, and this one Struhrling. But after watching reviews on Youtube, getting no support from them on the strap, and the over flow of SPAM emails I believe I am done with STRUHRLING....

18 stycznia 2023
Opinia niezależna
Oceniono na 1 z 5

bad quality

I bought a delphi watch in May 2022. For so long the hand of the watch is either too slow or too fast that it never keeps the true time. I adjust the time and some time later I see that it is out of its way. I only wore it at work which is a desk job. I claimed a warranty and these stupid shortbrains ask for 30 dollar for repair.

14 stycznia 2023
Opinia niezależna
Oceniono na 1 z 5

Poor quality

Purchased a watch from the company website. About a month later the hour markers fell off and jammed the hands. They expected me to pay for poor quality.

16 września 2022
Opinia niezależna
Logo Stührling Original

Odpowiedź od Stührling Original

Hi Thomas,

I am sorry to hear about your experience,

Can you please email me directly at Rivkyh@stuhrling.com so I can further assist you?

Oceniono na 1 z 5

Je remercie la personne de chez…

Je remercie la personne de chez stührling qui a pris le temps de lire mon problème et qui m'a communiqué une adresse mail pour mon problème de SAV sous garantie montre neuve.
J'ai renvoyé un mail complet comme indiqué
Mon, adresse, photos facture, photos montre avec problème visible ainsi qu'une note explicative.
Bon bah comme lors de mes premiers essais de prise de contact aucun retour.
S'il vous plaît stührling faite un effort.
Aurelien

1 września 2022
Opinia niezależna
Oceniono na 1 z 5

bad service and poor quality watches!

I've bought my husband a skeleton watch in June and already in July the watch was 2 minutes behind. I contacted the aftersales and the responded after a couple of days. They let me do all things with the watch, but in the end nothing solved the problem. As I live in the EU I had to send back the watch at my own expensive and now I have to pay 39€ to let it repaired in the US. In total this will cost me 100€ to repair a watch that is still under guarantee!
Bad service and bad quality watches!

5 sierpnia 2022
Opinia niezależna
Logo Stührling Original

Odpowiedź od Stührling Original

Hi,

I apologize for the inconvience,
We see that your watch was sent to the wrong department.

We have issued you a refund for the repairs and shipping.

Thank you for your understanding
Rebecca

Oceniono na 1 z 5

AWFUL!!

AWFUL!!! STAY AWAY!!
Watches ordered and delivered to wrong address by DHL. Neither DHL or Stuhrling want to take responsibility or assist in anyway.
Service is shocking. Review also left on DHL site.

10 czerwca 2022
Opinia niezależna
Logo Stührling Original

Odpowiedź od Stührling Original

Thank you for your inquiry with Stuhrling Original.
We have reshipped your order.
We apologize for any inconvenience this has casued you

Thank you
Stuhrling Customer Service

Oceniono na 1 z 5

Stuhrling

I live in the EU.
I bought a watch from Stuhrling more than 1 year ago.
First, it took months for me to receive it and when I received it, it did not work properly.
After going through a complex process, I was able to send it in for repairs.
That was about a year ago. Since then, I have repeatedly asked what is happening to my watch - but a few weeks ago they stopped responding to my queries.
So - to summarise: Stuhrling took my money and I would be surprised if I ever see my watch again.
If you live in the EU - I would seriously advise you NOT to buy ANYTHING from Stuhrling.

19 maja 2022
Opinia niezależna
Oceniono na 1 z 5

Only 2 look at not for real life use

Automatic pocketwatch
Looks very fancy but is cheap china crap dont run correctly(mostly) and seconds dial came off when rolled of coffeetable on 2 carpet (50 cm drop)

6 kwietnia 2022
Opinia niezależna
Logo Stührling Original

Odpowiedź od Stührling Original

Hi,

We’re sorry to hear that you’ve had an issue with your watch! The Stührling warranty is valid for a period of two years from the date of purchase We offer repairs through our dedicated facilities, please click the link below to learn more about our repair policy and start the repair process for your watch:

https://www.stuhrling.com/repair-request/

Or email

customerservice@stuhrling.com

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej