Stuarts London Recenzje 

239
Wynik TrustScore: 4.5 na 5

4,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Excellent customer service from M at Stuarts once again. Couldn't have been more fast, friendly and helpful sorting out a return/repurchase due to me ordering the wrong shoe size twice. Thrilled wit... Zobacz więcej

Oceniono na 5 z 5

Great experience shopping here, they are quick to deliver, returns process is easy and they have a lot of stock to choose from. One downside is the sizing, other shops show the exact measureme... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Brilliant store. Bought a Carhartt WIP detroit jacket on Thursday, it arrived on Saturday with standard shipping. If ordered before 3pm, it’s dispatched on the same day which is a rarity for online st... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

English translation: Big warning – this is a supplier that systematically scams customers. I ordered a T-shirt, but the size didn’t fit, so I returned it. I then received a reply saying that it w... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z odzieżą męską
  2. Sklep odzieżowy
  3. Sklep z butami

Napisane przez firmę

Stuarts was founded in the heart of West London in 1967 with opening a store in Shepherds Bush. We are famously known for our contribution to the Mods and 80s Casuals subculture. Stuarts London became the ultimate destination for fashion-focused Lads, travelling from all areas of England. As QPR football team was in the premier league, The Lads would use the match days as an excuse for a shopping trip to Stuarts, coaches would park outside, to catch all the latest sought after brands. It is well known that on match days Stuarts would be mobbed with customers. Some-days a queue would even stretch outside the shop. Today we pride ourselves on bringing you a great choice of luxury & heritage menswear from brands that we carefully select from around the world. For those who love retro fashion, the store still stocks a selection of the vintage brands that helped build our foundations like the iconic Baracuta Harrington jackets to Danner boots. We are an official authorised stockist of every brand we display which confirms our product authenticity.


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

239 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 66% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,4

Wszystkie recenzje

(239)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 46

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great customer service and unbeatable…

Great customer service and unbeatable selection of brands!

18 marca 2024
Opinia niezależna
Logo Stuarts London

Odpowiedź od Stuarts London

Hi James, thank you for the 5-star review - happy to hear to great feedback on our customer service & brands list.

Oceniono na 5 z 5

Barbour wax Jacket

I recently purchased a Barbour limited edition International wax jacket from Stuarts of London
When it came it was packaged perfectly
The Jacket itself was of the highest quality
Unfortunately the jacket was slightly too large for me
I contacted Stuarts and spoke to Rai who offered to receive it back from me for a refund
I can not fault this company and would highly recommend the company 😊👍

1 marca 2024
Opinia niezależna
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Odpowiedź od Stuarts London

Hi Graham, thank you for the kind words & review - we are happy to hear our customer service team was able to resolve your return swiftly & look forward to having you back.

Oceniono na 5 z 5

Really fast despatch & delivery, great CS

Really fast despatch & delivery. Ordered a snow peak single action table with standard delivery (£3.95) and it was delivered the next morning! Well packaged and sublime piece of furniture, exceptionally well designed and finished. Best snow peak item I have acquired yet. Contacted customer service about a price match as the price dropped the following day and they not only responded within 20minutes- but sent a partial refund too. Really impressive- keep up the good work Stuarts London! - this will be my new go to place for Snow Peak gear.

14 marca 2024
Opinia niezależna
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Odpowiedź od Stuarts London

Hi Kate, thank you for the kinds words & 5-star review. We appreciate your feedback & look forward to having you back.

Oceniono na 5 z 5

Great brands and service

Great brands and service, deliveries very quick and customer services outstanding.

25 stycznia 2024
Opinia niezależna
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Odpowiedź od Stuarts London

Hi Jag, thank you for the kind review. Your feedback is greatly appreciated and we look forward to having you back.

Oceniono na 5 z 5

10/10 Always!

Customer service team is fantastic, have had to speak with them a few times regarding orders and they always go above and beyond. Orders are always delivered quickly and packaged very well. Will continue to use Stuarts over any independent retailor and will always highly recommend.

14 marca 2024
Opinia niezależna
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Odpowiedź od Stuarts London

Hi Sadie, thank you for the kind words & review - it means a lot to have loyal customers like yourself continuing to support independent businesses like ourselves.

Oceniono na 5 z 5

This is an amazing store and the staff…

This is an amazing store and the staff are very helpful. Some great brands you have to go and visit them

2 marca 2024
Opinia niezależna
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Odpowiedź od Stuarts London

Hi Justin, thank you for the kind words & 5-star review - our team are very knowledgeable and will always do their best to assist. We look forward to having you back!

Oceniono na 5 z 5

Stuart’s is the king of tradition mixed…

Stuart’s is the king of tradition mixed with fresh contemporary trend. If your into your classic brands or latest seasonal style or brand ,Stuart’s and can not be beaten. Quality of garments and customer satisfaction I would say is the front of this gentleman’s outfitters which never fails to please !

14 marca 2024
Opinia niezależna
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Odpowiedź od Stuarts London

Hi Luke, thank you so much for the kind words & we are pleased to hear of your experience with us!

Oceniono na 5 z 5

Great shop ⭐️⭐️⭐️⭐️⭐️

I use Stuart’s often never had a issue always great service and fast delivery

9 marca 2024
Opinia niezależna
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Odpowiedź od Stuarts London

Hi Liam, thank you for the 5-star review - happy to hear you are pleased with our service and look forward to having you back!

Oceniono na 5 z 5

London's finest

One of the few independent menswear stores left in London that consistently look to introduce new brands to the market. Prefer to pay a bit extra to support the family owned Stuarts and hope they are here doing what they have been doing since the 1980's for many more years to come

10 marca 2024
Opinia niezależna
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Odpowiedź od Stuarts London

Hi Mark, thank you for the kind words & review - we are honoured to have loyal customers like yourself continuing to support independent businesses like Stuarts.

Oceniono na 5 z 5

Just received my redwing 1907’s

Just received my redwing 1907’s. AMAZING product!! Thanks for such a smooth service and good delivery options. Your dispatch time was insane lol. Definitely will be back. Thanks again 👍

1 marca 2024
Opinia niezależna
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Odpowiedź od Stuarts London

Hi Simon, thank you so much for the kind words & review - we look forward to having you back!

Oceniono na 5 z 5

Costumer Service

Received a faulty product against no fault of their own but costumer services helped greatly. They were quick to reply and ended up being able to replace the product. Amazing costumer service. Would recommend store

21 lutego 2024
Opinia niezależna
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Odpowiedź od Stuarts London

Hi Howard, thank you so much for the review - we are glad our customer service team was able to provide you assistance with your order. Many thanks.

Oceniono na 1 z 5

Historic review

Historic review: I've always ordered Armani J45 so this was my second pair. The first pair had gone through a lot of wear and washes, so when I put the second pair on, they didn't feel the quality of the first.
Though it was just me and they were fine in every other respect.
I've now ordered a new pair from a household name upper class outfit and, wow, yes , so much lighter and smoother.
Also the 'reviews on Stuarts own website look suspicious - bland and saccharine

1 lutego 2024
Opinia niezależna
Oceniono na 1 z 5

Costs more than a large coffee to return your item

£4-5 to return a product that was not as pictured on the website is daylight robbery. Customer service is both slow and unprofessional. The only thing going for this site/company are it's half-decent sales. That being said, after returning my product dissatisfied, I now find myself out of pocket a good few quid- would've been better off going to the purchase of a large coffee (certainly likely to give you less of a headache than this company).

8 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent service

I ordered around 1pm, item marked despatched and tracking info given within 30 minutes and delivered the next morning. The price was a lot cheaper than elsewhere, too!

21 listopada 2023
Opinia niezależna
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Odpowiedź od Stuarts London

Hi there, thank you for the kind words & review - our team will always do their best to dispatch our customer's orders as soon as possible!

Oceniono na 1 z 5

Beware! Delivery/Returns scam

I Purchased a pair of shoes online with £3.95 delivery charge free. This was detailed on my receipt.
I returned the shoes, at a cost of £4.64. The cheapest option they offered.
My purchase cost was refunded minus £6.95. The total cost to me being £11.59.
I queried this and was offered a postage refund for the error as a good will gesture.
The amount refunded was £3.95, this was no gesture and only went some way to rectify the mistake.
Whilst they may claim this is within the terms, it is at best misleading and bordering on fraudulent.
I am very disappointed in this retailer and would not recommend them.
Stuarts of London, you need to do better!

23 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent selection of clothing etc and…

Excellent selection of clothing etc and very quick service . Will definitely shop here again

21 września 2023
Opinia niezależna
Logo Stuarts London

Odpowiedź od Stuarts London

Hi Jamie, thank you for the kind review - we look forward to having you back.

Oceniono na 5 z 5

Great company

Always used Stuart’s for my clothing. Deliveries are spot on. Great prices. Will always shop here both in store and online. Great service

4 września 2023
Opinia niezależna
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Odpowiedź od Stuarts London

Hi there, thank you so much for the kind review - we are glad you are pleased with our service & look forward to having you back.

Oceniono na 5 z 5

15 years loyal and happy customer

I’ve been shopping at Stuart’s for nearly 15 years, each year it just smashes it out the park from classic brands to new seasonal drops ! There is literally something for everyone! If you haven’t checked out Stuart’s then you’re missing out.

27 września 2023
Opinia niezależna
Logo Stuarts London

Odpowiedź od Stuarts London

Hi there, thank you for the kind words & review - we are honoured to have loyal customers like yourself. We look forward to having you back!

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