The Angel chat was very helpful, and speedy in finding the product I wanted to buy thank you ... However the payment screen was a bit annoying. I kept getting a response saying "OOPS! We're sorry that... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Have shopped Strawberrynet for many, many years - and I have enjoyed the experience because I've almost always been able to find the product I was looking for. Of late though I find having to troll th... Zobacz więcej
The initial discount I was offered suddenly changed at checkout and the total amount ended up being more. This is always irritating and feels disingenuous. Hi, I think the the initial discount was... Zobacz więcej
Reakcja na opinię
Always loved strawberry.net. They've gone up a bit in price since the last time I used them but they have great discounts for repeat buyers. I used to get my powder foundation from here religiously an... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Salon kosmetyczny
- Sklep odzieżowy
- Sklep z kosmetykami
- Dostawca aromatów spożywczych
- Sklep z produktami do włosów
- Apteka
- Centrum wellness
Napisane przez firmę
Strawberrynet.com is the leading shopping destination for beauty, carrying over 800 brands and 33,000 products at heavily discounted prices. Discover the best deals on the most diverse range of makeup, skincare, haircare, fragrances and home scents online with free worldwide shipping.
Dane kontaktowe
Stany Zjednoczone
- info@strawberrynet.com
- www.strawberrynet.com
4,0
Dobra
27 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Simply the best!
We accidentally ordered the incorrect perfume and were able to change the order without any difficulties at all. Very happy with the prompt response to our e-mails, seamless service, and great product!
Thank you!
5 lutego 2025
Odpowiedź od Strawberrynet.com
Hi Ann,
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Kind Regards,
Strawberrynet Customer Services
Odpowiedź od Strawberrynet.com
Hi Kathy,
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Kind Regards,
Strawberrynet Customer Services
Odpowiedź od Strawberrynet.com
Hi Raye,
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Kind Regards,
Strawberrynet Customer Services
Odpowiedź od Strawberrynet.com
Hi Karen,
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Kind Regards,
Strawberrynet Customer Services
Too long to wait!
Took my money instantly (understandably) but 6 days later my order was dispatched, this is too long. I use Strawberrynet for easy convenience but I could have done my shop locally in a lot less time
28 stycznia 2025
Odpowiedź od Strawberrynet.com
Hi Diana,
On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.
We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are sorry that your order was dispatched late.
Please understand that our company is based in Hong Kong and the day after your submitted order falls on a long holiday which is Chinese New Year holidays.
Unfortunately, our courier does not operate during this time and they only pick up the parcels the next working day.
Please accept our sincere apologies for any inconvenience. If you have any questions, please let us know.
Kind Regards,
Strawberrynet Customer Services
No Results Found in Search
Search results gave "no results found" - even when search term was spelled exactly as product on the website. Easy to purchase. Hope delivery is as fast.
4 lutego 2025
Opinia niezależna
Odpowiedź od Strawberrynet.com
Hi Angela,
On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.
We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
If you are looking for a specific item and could not find this on our website, you can always send us an email with the full name so we can check this for you.
May we inquire what particular product you're looking for so we can check the availability.
Please accept our sincere apologies for any inconvenience. If you have any questions, please let us know.
Kind Regards,
Strawberrynet | Customer Services
Some items purchased before not…
Some items purchased before not available ( but available other sites).
25 stycznia 2025
Odpowiedź od Strawberrynet.com
Hi Jacqueline,
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Kind Regards,
Strawberrynet Customer Services
Very professional service and quick.
Very professional service and quick.
Love receiving a free gift.
Everything I need is on Strawberrynet.
6 grudnia 2024
Odpowiedź od Strawberrynet.com
Hi Julia,
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Kind Regards,
Strawberrynet Customer Services
The pricing was good and the order was…
The pricing was good and the order was delivered without any issues, thanks.
12 stycznia 2025
Odpowiedź od Strawberrynet.com
Hi Kane,
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Kind Regards,
Strawberrynet Customer Services
Easy Done
Website easy to navigate and an abundance of goods to choose from.
26 stycznia 2025
Opinia niezależna
Odpowiedź od Strawberrynet.com
Hi Lesley,
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Kind Regards,
Strawberrynet Customer Services
Some products is not sending to my…
Some products is not sending to my country
24 stycznia 2025
Opinia niezależna
Odpowiedź od Strawberrynet.com
Hi Tina,
On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.
We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
May we inquire what product you wish to purchase and destination country so we can check.
If for any reason you have questions or comments, we are delighted to hear from you. You can call our toll free number found on the contact us page on our website or send us email at info@strawberrynet.com. You can expect us to respond to your email within one hour.
Please accept our sincere apologies for any inconvenience. If you have any questions, please let us know.
Kind Regards,
Strawberrynet Customer Services
They have a new process where they have…
They have a new process where they have to call you prior to delivery to verify the address. What a ridiculous procedure- if they cannot reach you, there is no delivery although you have paid! If you work full time and do not take calls from spam numbers, you’re basically screwed. I will never order from them again.
22 stycznia 2025
Opinia niezależna
Odpowiedź od Strawberrynet.com
Hi Tina,
On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.
We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We apologize for the inconvenience of our courier delivery verification process. The purpose of this procedure is to ensure that deliveries are made to the correct address and to minimize the risk of lost or stolen packages. However, we understand that this may not be convenient for everyone, especially those who work full-time and may not be available to take calls.
We will take your comments into consideration and relay your feedback to our logistic partner. We look into ways to improve our delivery process to make it more convenient for our customers.
Please accept our sincere apologies for any inconvenience. If you have any questions, please let us know.
Kind Regards,
Strawberrynet Customer Services
Odpowiedź od Strawberrynet.com
Hi Wendy,
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Kind Regards,
Strawberrynet Customer Services
Trustworthy
Been a customer for many years have always found customer service respond quickly and are very helpful. Packages always arrive and are what you ordered. Very satisfied customer
10 stycznia 2025
Odpowiedź od Strawberrynet.com
Hi Claudia,
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Kind Regards,
Strawberrynet Customer Services
Easy to navigate website and…
Easy to navigate website and competitive prices.
Shipping needs improvement though that’s why I didn’t give it a five star,
3 stycznia 2025
Odpowiedź od Strawberrynet.com
Hi Mely,
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Kind Regards,
Strawberrynet Customer Services
Odpowiedź od Strawberrynet.com
Hi Anette,
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Kind Regards,
Strawberrynet Customer Services
I don't have access to the point system…
I don't have access to the point system cant open and view my account, don't get information.
7 stycznia 2025
Odpowiedź od Strawberrynet.com
Dear Lubov,
On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.
We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
Upon checking, you should be able to earn points in your previous orders. However, if you used the guest check out, you will not be able to earn points.
We suggest you to log in to your account before submitting your order so you can earn points.
If you have any questions, please feel free to contact us at info@strawberrynet.com.
Kind Regards,
Strawberrynet Customer Services
You've changed your website again
You've changed your website again. Finding the brand of product is now more difficult. Once I have put an item in my shopping cart and then wish to continue shopping it shows up many more items that were not there when I first went into the brand. Disappointing but I will persevere for the moment
15 stycznia 2025
Opinia niezależna
Odpowiedź od Strawberrynet.com
Hi Judi,
On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.
We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We apologize for any inconvenience you've experienced while navigating the site. Our aim is always to enhance the user experience, and I understand that these changes may have made it more challenging for you to find your preferred products. Your insights are invaluable, and I assure you that we will take them into consideration as we continue to improve our website.
Regarding the issue with similar items appearing in your shopping cart, we appreciate you highlighting this, and we will forward your concerns to our relevant team for further review.
In the meantime, if you need assistance finding specific brands or products, please don’t hesitate to reach out to us directly.
Thank you for your patience and for giving us the opportunity to improve. We value your loyalty and hope to make your future visits to our site much more pleasant.
Kind Regards,
Strawberrynet Customer Services
Where to find the product wanted quickly
I would like to see the entire range of face creams sizes/ costs alongside each other,same with coloured mascaras.
I like the concept of checking your shopping bag before making the final decision and then going to the checkout etc.
5 stycznia 2025
Odpowiedź od Strawberrynet.com
Hi Mrs. D McCoy,
On behalf of everyone at StrawberryNet, we would like to extend our sincerest gratitude for taking the time to share your thoughts on Trust Pilot.
Your comments are invaluable to us, as they directly contribute to our ongoing efforts to deliver the highest level of customer satisfaction possible.
Your feedback has been thoroughly taken into consideration and is playing a significant role in shaping the future of our service, products, and overall way of doing business. We appreciate the trust you've placed in us and value your input.
To better assist you in finding the products you're looking for, we've made some improvements to our website. You can now easily search for products at the top of the page, refining your search results by brand, type, and function. This change aims to make shopping on our site even more convenient for you.
If you're unable to find a specific item, please don't hesitate to reach out to us. Simply send us an email with the full product name, and we'll do our best to locate it for you.
Please accept our sincerest apologies for any inconvenience you may have experienced. Our goal is to provide you with an exceptional shopping experience, and we're committed to doing so.
Kind Regards,
Strawberrynet Customer Services
Odpowiedź od Strawberrynet.com
Hi Kathryn,
On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.
We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
Your order was shipped on January 8 by registered airmail and delivery to Australia normally takes about 10-14 working days. Please note that delivery times can vary depending on destination and postal services to the area.
For registered airmail, only limited tracking is available and only after a certain period of time from the date of dispatch, normally 10 working days. You may track your order using your tracking number at Australia Post site https://auspost.com.au/mypost/track/search.
Please allow up the 14th working days for the shipment to arrive, and if after that time you still have not received your order please let us know.
We hope this information helps and if you have any further queries, please feel free to contact us again.
Kind Regards,
Strawberrynet Customer Services
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.