Stratstone is always so helpful. The staff are polite, professional and extremely friendly. We only wanted the batteries changed in our key fobs, but everything was done straightaway without any fuss.... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Booking and service done within expected time scale. Waited approx 2.5hrs and whilst refreshment was offered and taken no one bothered me to see if I wanted to change cars. Mobile signal poor in buid... Zobacz więcej
Reakcja na opinię
I was very inprest with booking my first service form my Defender, When my wife dropped of the car and informed them that she would be back to collect later after my son's sports day what was across t... Zobacz więcej
Reakcja na opinię
I was informed that a security update was required. I made an appointment and arrived, My car was given its update whilst I sat in reception drinking coffee. Nice people and excellent service, mu... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Salon samochodowy
- Stacja kontroli samochodów
- Producent samochodów
- Naprawa samochodu
- Wymiana oleju
- Komis samochodowy
Napisane przez firmę
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Napisane przez firmę
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Dane kontaktowe
Woodgate Way, TN11 0FU, Tonbridge, England, Zjednoczone Królestwo
- 01732 913 242
4,3
Doskonała
145 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Not the worst, but still 'meh'
Been to worse LR service centres but expect your car not to be done on time, responses slow [if at all] and interestingly some replacement items charged for that I do not wholly believe were actually done. Across the brand LR does not seem to get it right in terms of post sale CS, which when it is actually very easy to get right, just shows the customer is not a priority.
6 kwietnia 2026
Odpowiedź od Stratstone - Land Rover Tonbridge
Hello Alex.
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Land Rover Tonbridge Customer Services
Odpowiedź od Stratstone - Land Rover Tonbridge
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Tonbridge Customer Services
Odpowiedź od Stratstone - Land Rover Tonbridge
Hello Neville,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Excellent service from all staff.
10 marca 2026
Odpowiedź od Stratstone - Land Rover Tonbridge
Hello Hannah,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Tonbridge Customer Services
see comments above about the cost and…
see comments above about the cost and poor car cleaning
20 marca 2026
Odpowiedź od Stratstone - Land Rover Tonbridge
Hi,
Thank you for taking the time to rate the experience you have had with Stratstone Land Rover Tonbridge . Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Stratstone Land Rover Tonbridge Customer Services
Extremely well looked after in a very…
Extremely well looked after in a very pleasant environment.
17 marca 2026
Odpowiedź od Stratstone - Land Rover Tonbridge
Hello Maj,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Tonbridge Customer Services
Odpowiedź od Stratstone - Land Rover Tonbridge
Hello Sue,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Very helpful Staff
Very helpful Staff , even for a Mot which I wait for as I get there for the start of the morning. I have just renewed my warrantee just in case
24 lutego 2026
Odpowiedź od Stratstone - Land Rover Tonbridge
Hello Clyde,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Tonbridge Customer Services
Odpowiedź od Stratstone - Land Rover Tonbridge
Hello Steve,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Odpowiedź od Stratstone - Land Rover Tonbridge
Hello Jilly,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Land Rover Tonbridge Customer Services
Range Rover had leaking windscreen due…
Range Rover had leaking windscreen due to faulty sealant, 3 week wait before car could go in, water entered and ruined the entertainment system under the seat, had to get windscreen replaced as weather had been awful, Autoglass replaced screen, Landrover walked away from their responsibility because i never used an approved windscreen repair company
18 lutego 2026
Odpowiedź od Stratstone - Land Rover Tonbridge
Hi Lee,
Thanks for sharing your feedback on your experience with Stratstone Land Rover Tonbridge . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Land Rover Tonbridge Customer Services
Absolutely terrible customer service after failing to fix the original fault.
Had the car for a week at the start of February but failed to fix the fault and lied about testing it.
Advised them that it hadn't been fixed 2 weeks ago and have had no response from the service advisor since the initial acknowledgement despite chasing three times.
Had a call from their manager after making an official complaint, 4 days ago who promised he or the advisor would call me back urgently to sort the issue out - have heard nothing from either of them. Car dealers never give great service but this is without a doubt the worst service I have received. The head office have not been in touch since my official complaint either.
27 lutego 2026
Odpowiedź od Stratstone - Land Rover Tonbridge
Hi Matt,
I'm so sorry to hear that you haven't been contacted in regards to your ongoing complaint.
Please email us with your details to stratstonecustomercare@stratstone.com, and we will ensure that you are contacted back.
Again, I do apologise for any inconvenience this may have caused.
Stratstone Land Rover Tonbridge Customer Services
The personal service from all.
10 lutego 2026
Odpowiedź od Stratstone - Land Rover Tonbridge
Hello Glyn,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Appalling service - or simply, lack of
Looking to buy a new car. Not sure exactly what we want and so visited stratstone yesterday to get a feel for what was available in the hybrid range. A few other visitors being assisted. We waited patiently until we realised we were the only people left in the showroom. One assistant sat chatting to another in the cubicle with his feet up, drinking his coffee. Lady sat on reception. Not once were we approached to ask if we needed assistance. Upon leaving, chap had finished his coffee and came out and chatted to the receptionist. He was very polite and said ‘Thank you’ as we left!!!!
I’m not sure if the staff are aware, but no one pops into a Range Rover dealership to buy a two penny chew!!! Very much looking forward to having a test drive in one of your neighbours cars next week! 🤦♀️
14 lutego 2026
Opinia niezależna
Odpowiedź od Stratstone - Land Rover Tonbridge
Hi Harry,
Thanks for sharing your feedback on your experience with Stratstone Land Rover Tonbridge. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Land Rover Tonbridge Customer Services
I wasn’t even allowed a test drive
I called today to arrange a test drive on the weekend. I was told I couldn’t test drive two cars (a defender and a Range Rover sport) because I wasn’t going to buy both of them.
I explained that I had already driven both vehicles at a different dealership but wanted to test them both out again before choosing which one to buy. The salesman said that wouldn’t be possible.
I wanted to bring another JLR group into our search and am shocked that they pretty much turned me away. I guess it’s for the best and I’ll find an accommodating dealership. I don’t think it’s unreasonable to want to test drive a car before buying, especially when they can be up to £100k!
10 lutego 2026
Opinia niezależna
Odpowiedź od Stratstone - Land Rover Tonbridge
Hi Harry,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Odpowiedź od Stratstone - Land Rover Tonbridge
Hello, Peter.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Brand Customer Services
Excellent friendly and professional…
Excellent friendly and professional service from Steve Brand at the desk and all work on car done well. Full marks!
19 stycznia 2026
Odpowiedź od Stratstone - Land Rover Tonbridge
Hi Angus,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Steve at Dealership
Have a lovely day!
Stratstone Land Rover Tonbridge Customer Services
Failure to provide goods.
I purchased a vehicle in August 2025. The vehicle is great and the service provided pre purchase and upon purchase was fine. When purchased however, this was with a full set of rubber matts, including the boot matt. Unfortunately the boot matt was not in the vehicle upon collection and I have a written receipt provided by Stratstone (and signed by Wayne, the sales colleague) confirming that the boot matt will follow. Despite my receipt, in addition to numerous phone calls and assurances, the matt is still not with me some 5 months later. As Stratstone appear to respond to reviews upon the 'Trustpilot' site, I invite them to advise of whether their intentions are to continue to ignore my legitimate request, or to provide the goods which I have paid for. Kind regards to all.
22 stycznia 2026
Opinia niezależna
Odpowiedź od Stratstone - Land Rover Tonbridge
Hi Paul,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Stratstone Land Rover Tonbridge Customer Services
Odpowiedź od Stratstone - Land Rover Tonbridge
Hello David,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Tonbridge Customer Services
Quick, responsive and professional
Always provide a professional service. Everything is fully explained and they treat me like a valued customer.
16 grudnia 2025
Odpowiedź od Stratstone - Land Rover Tonbridge
Hello Terry,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.