Stratstone is always so helpful. The staff are polite, professional and extremely friendly. We only wanted the batteries changed in our key fobs, but everything was done straightaway without any fuss.... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Booking and service done within expected time scale. Waited approx 2.5hrs and whilst refreshment was offered and taken no one bothered me to see if I wanted to change cars. Mobile signal poor in buid... Zobacz więcej
Reakcja na opinię
I was very inprest with booking my first service form my Defender, When my wife dropped of the car and informed them that she would be back to collect later after my son's sports day what was across t... Zobacz więcej
Reakcja na opinię
I was informed that a security update was required. I made an appointment and arrived, My car was given its update whilst I sat in reception drinking coffee. Nice people and excellent service, mu... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Salon samochodowy
- Stacja kontroli samochodów
- Producent samochodów
- Naprawa samochodu
- Wymiana oleju
- Komis samochodowy
Napisane przez firmę
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Napisane przez firmę
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Dane kontaktowe
Woodgate Way, TN11 0FU, Tonbridge, England, Zjednoczone Królestwo
- 01732 913 242
4,3
Doskonała
145 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great customer service from the service…
Great customer service from the service advisor Wilhelm Busch.
14 sierpnia 2026
Odpowiedź od Stratstone - Land Rover Tonbridge
Hello Foa,
Thanks for sharing your recent experience!
It sounds like Wilhelm has done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
Stratstone Brand Customer Services
Stratstone is always so helpful
Stratstone is always so helpful. The staff are polite, professional and extremely friendly. We only wanted the batteries changed in our key fobs, but everything was done straightaway without any fuss. Thank you Stratstone.
27 sierpnia 2026
Odpowiedź od Stratstone - Land Rover Tonbridge
Hello Paul,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Land Rover Tonbridge Customer Services
Odpowiedź od Stratstone - Land Rover Tonbridge
Hello Hannah,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Odpowiedź od Stratstone - Land Rover Tonbridge
Hello Andrew,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Good Service from Sarah and Piers
Work done well and to time. Would happily recommend this dealership for service.
21 lipca 2026
Odpowiedź od Stratstone - Land Rover Tonbridge
Hello Andrew,
Thank you for your review. We'd love to understand what would have made it a five-star experience so we can continue developing our service. Please don't hesitate to reach out directly if we can assist further.
Stratstone Land Rover Tonbridge Customer Services
Booking and service done as expected
Booking and service done within expected time scale. Waited approx 2.5hrs and whilst refreshment was offered and taken no one bothered me to see if I wanted to change cars. Mobile signal poor in buiding
17 lipca 2026
Odpowiedź od Stratstone - Land Rover Tonbridge
Hello John,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Land Rover Tonbridge Customer Services
Odpowiedź od Stratstone - Land Rover Tonbridge
Hello Tony,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Odpowiedź od Stratstone - Land Rover Tonbridge
Hello John,
A big thank you for leaving us a 5* review!
Have a lovely day!
Stratstone Brand Customer Services
kept informed of the work on my car by…
kept informed of the work on my car by the service team, whole process was very smooth which is why prefer this branch over those closer to where i live. Worth the extra effort
1 lipca 2026
Odpowiedź od Stratstone - Land Rover Tonbridge
Hello Colin,
A big thank you for leaving us a 5* review!
Have a lovely day!
Stratstone Brand Customer Services
Good service kept updated problem found…
Good service kept updated problem found and repaired quickly
24 lipca 2026
Odpowiedź od Stratstone - Land Rover Tonbridge
Hello Linda,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Thomas was particularly helpful
Thomas was particularly helpful. Went above and beyond to help us. Thank you
14 maja 2026
Odpowiedź od Stratstone - Land Rover Tonbridge
Hi Sinead,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Thomas at Dealership
Have a lovely day!
Stratstone Land Rover Tonbridge Customer Services
Odpowiedź od Stratstone - Land Rover Tonbridge
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Tonbridge Customer Services
Odpowiedź od Stratstone - Land Rover Tonbridge
Hello James,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Tonbridge Customer Services
Communciative and Professional Service
Offered collection service, very communicative throughout and good job done undertaken
8 czerwca 2026
Odpowiedź od Stratstone - Land Rover Tonbridge
Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Land Rover Tonbridge Customer Services
Very helpful and efficient staff
Very helpful and efficient staff. Excellent while-you-wait service. Very knowledgeable help on 'In-Control' app whilst waiting
3 czerwca 2026
Odpowiedź od Stratstone - Land Rover Tonbridge
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Tonbridge Customer Services
Better off with Audi or BMW.
Unfortunately, our experience with Stratstone JLR Tonbridge fell far below the standard we would expect from a premium brand.
Whilst the vehicle has now been repaired (total engine failure after only 13,000 miles), the overall customer journey was disappointing. Communication was poor throughout, updates often had to be chased, and there appeared to be little appreciation of the significant inconvenience caused by having a nearly new vehicle off the road for an extended period.
Particularly disappointing was the lack of proactive customer care during the dispute process. We were left paying finance on a vehicle we could not use, incurred additional transport costs, and at times felt we had to drive the process forward ourselves rather than being supported by the dealership.
The workshop technicians we dealt with were courteous and professional, and the eventual repair was completed within the timeframe provided. However, the lack of senior management engagement and overall customer service throughout the matter has significantly damaged our confidence in both the dealership and the Land Rover brand.
Based on this experience, we would be reluctant to recommend Stratstone JLR Tonbridge to friends or family.
1 czerwca 2026
Opinia niezależna
Odpowiedź od Stratstone - Land Rover Tonbridge
Hello Gaelle,
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Extremely disappointing
Unfortunately, our experience with Stratstone JLR Tonbridge fell far below the standard we would expect from a premium brand.
Whilst the vehicle has now been repaired, the overall customer journey was disappointing. Communication was poor throughout, updates often had to be chased, and there appeared to be little appreciation of the significant inconvenience caused by having a nearly new vehicle off the road for an extended period.
Particularly disappointing was the lack of proactive customer care during the dispute process. We were left paying finance on a vehicle we could not use, incurred additional transport costs, and at times felt we had to drive the process forward ourselves rather than being supported by the dealership.
The workshop technicians we dealt with were courteous and professional, and the eventual repair was completed within the timeframe provided. However, the lack of senior management engagement and overall customer service throughout the matter has significantly damaged our confidence in both the dealership and the Land Rover brand.
Based on this experience, we would be reluctant to recommend Stratstone JLR Tonbridge to friends or family.
1 czerwca 2026
Odpowiedź od Stratstone - Land Rover Tonbridge
Hello Gaelle,
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Excellent service and very professional…
Excellent service and very professional personnel
26 maja 2026
Odpowiedź od Stratstone - Land Rover Tonbridge
Hello Robin,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
They make you comfortable and servicing…
They make you comfortable and servicing times not longer than estimated.
Appreciate the customer.
5 maja 2026
Odpowiedź od Stratstone - Land Rover Tonbridge
Hello Martin.
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
Odpowiedź od Stratstone - Land Rover Tonbridge
Hello.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Brand Customer Services
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.