great staff, excellent service, quick and efficient with the jobs, then valeted, what else could i ask for highly recommend this dealership, there are 5 closer dealerships to me but i use this one du... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęEnterprise Way, Nottingham, NG2 1EN Nottingham, England, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Laura was very friendly and professional. Kept me informed throughout my time in the service centre. She explained the costs to me and went through the health check. Outstanding service from my initia... Zobacz więcej
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Good communication, polite staff, prompt service, agreed price and car returned washed and clean.
I have worked with Simon Clark @ Nottingham service department now for a few years and think he's great at what he does, works with me, with my schedule and also helps keep my car ahead of programme.... Zobacz więcej
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Informacje dotyczące firmy
- Salon samochodowy
- również w kategorii:
- Komis samochodowy
- Naprawa samochodu
- Producent samochodów
- Stacja kontroli samochodów
- Wymiana oleju
Napisane przez firmę
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Napisane przez firmę
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Dane kontaktowe
Enterprise Way, Nottingham, NG2 1EN, Nottingham, England, Zjednoczone Królestwo
- 0115 957 8000
3,9
Dobra
399 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I very much disliked the price charged…
I very much disliked the price charged for a basic service
3 marca 2026
Odpowiedź od Stratstone - Land Rover Nottingham
Hello, Keith
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Land Rover Nottingham Customer Services
Home collection
13 marca 2026
Odpowiedź od Stratstone - Land Rover Nottingham
Hello Alastair,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Nottingham Customer Services
Customer Service Training Urgently Needed
I wish I could give the Servicing Department a lower score. On this occasion the call handlers, Laura and Chris the master technician were helpful and pleasant to deal with. Chris also got to the bottom of my car’s issue and fixed it.
It is difficult to get through on the phone, difficult to get call backs and the manager, who didn’t give me his name, has no place working in a customer service environment.
My locking wheel nut has gone missing after it was in for a wiring repair in the rear of the vehicle. The manager accused me of saying they had stolen it, I did not. He refused to accept any responsibility. He said we had to wait until the engineer returned from holiday next week. He shouted at both myself and my husband. At no point did he ask how he could help, or what I was calling about. It was horrendous.
Sadly, this isn’t the first time I’ve had poor customer service here. I just can’t recommend them.
20 lutego 2026
Opinia niezależna
Odpowiedź od Stratstone - Land Rover Nottingham
Hi,
Thank you for your review.
We're very sorry to hear that you haven't had a positive experience. We appreciate your disappointment with this, and it isn't the level of customer service that we aim to provide.
I will ensure that all your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Customer Services
Odpowiedź od Stratstone - Land Rover Nottingham
Hello Craig,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Nottingham Customer Services
I've had two experiences of the service…
I've had two experiences of the service department at Stratstone Nottingham, on the first occasion they shared all of my personal details with the previous owner of my vehicle and continued to do so despite being reminded.
In relation to the recent safety recall, I attempted to book by telephone, but they don't answer, and when you do get through they don't call back!! I booked my car in at Tottle Road online, only to be informed that the dealership was operating at a different address. It's a good job I phoned to clarify and didn't just turn up on the day. The adviser from the service department wasn't interested and simply said it wasn't her job to update the website.
I'm now using Derby. It's out of my way but staff are far more pleasant and accommodating.
5 lutego 2026
Opinia niezależna
Odpowiedź od Stratstone - Land Rover Nottingham
Hi Kim,
I am sorry to hear about your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Land Rover Nottingham Customer Services
Job done!
Friendly team, efficient and all work carried out on time - with added benefit of available curtesy car. Exactly what you need from a dealership.
15 grudnia 2025
Odpowiedź od Stratstone - Land Rover Nottingham
Hello Chris,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Nottingham Customer Services
Shambles of an outfit
If you want to spend tens of thousands of pounds on a vehicle then get the absolute worst after care and service then this is the place for you.
I’ve never had good service in all the time I’ve owned my RR Sport, which I bought new from Stratstone and they are now definitely worse than ever.
19 grudnia 2025
Opinia niezależna
Odpowiedź od Stratstone - Land Rover Nottingham
Hello,
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Disapointing
Tyres replaced but not inflated correctly - had to pull over after 4 miles from garage.
Engine cover not replaced correctly.
Not kept informed on the progress with my car and when it would be ready - no empathy that i was without a car and no support with alternative.
24 listopada 2025
Odpowiedź od Stratstone - Land Rover Nottingham
Hi Andrew,
Thanks for sharing your feedback on your experience with Stratstone Land Rover Nottingham . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Land Rover Nottingham Customer Services
Excellent Service yet again from Sam…
Excellent Service yet again from Sam and the team
11 listopada 2025
Odpowiedź od Stratstone - Land Rover Nottingham
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Land Rover Nottingham Customer Services
Really poor service
Really poor service - after a service that cost nearly £3k they created more problems. Engine issue, wipers not re-set correctly after new blades fitted, new rear brake pads making a noise and the engine also making a noise it was not prior to the service.
It took 3 attempts to get them to return my call as well. No offer of compensation at all, no apparent escalation either.
17 listopada 2025
Odpowiedź od Stratstone - Land Rover Nottingham
Hi Lance,
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Very nice people
11 listopada 2025
Odpowiedź od Stratstone - Land Rover Nottingham
Hello Dale,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Stratstone Land Rover Nottingham Customer Services
Great Service
Very quick to get it booked in. Repair carried out quicker than my expectations. All under warranty thank goodness.
11 listopada 2025
Odpowiedź od Stratstone - Land Rover Nottingham
Hello Kevin,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Good communication and delivered as…
Good communication and delivered as they said they would
1 listopada 2025
Odpowiedź od Stratstone - Land Rover Nottingham
Hello Andrew,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Land Rover Nottingham Customer Services
Excellent service throughout the…
Excellent service throughout the purchase of our new car.
Many thanks
Dave / Sharon
24 października 2025
Odpowiedź od Stratstone - Land Rover Nottingham
Hello Sharon,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Odpowiedź od Stratstone - Land Rover Nottingham
Hello Martin,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com? They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Just excellent customer service
28 września 2025
Odpowiedź od Stratstone - Land Rover Nottingham
Hello, Andy
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Land Rover Nottingham Customer Services
Terrible Service Centre experience
I took my car in for an engine management light issue. In all my time as a car owner I have never received such poor customer service.
I have had to call numerous times to receive any sort of update and on numerous occasions haven't even been able to get through to anyone; the phone just rings.
I live 30 miles from the garage and explained that when I left the vehicle. I was told it would be ready Friday morning and so worked from the office closest to the garage. I have chased the service centre 6 times today before finally getting through to someone at 2.30pm to be told the car would be ready at 4pm. At no point has anyone called me to provide an update.
I will definitely not be using a Stratstone service centre for my car in future and will be recommending that my Range Rover/Jaguar owner friends find an alternative garage.
31 października 2025
Opinia niezależna
Odpowiedź od Stratstone - Land Rover Nottingham
Hello Emma,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com? They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Hope thr newly opened centre gets…
Hope thr newly opened centre gets better, more communication would be better.
16 października 2025
Odpowiedź od Stratstone - Land Rover Nottingham
Hi Sean.
Thank you for getting in touch.
We're extremely sorry to see that you had a two-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Stratstone Customer Services
Rosie made the buying of a new car…
Rosie made the buying of a new car simple and hassle free keeping me updated on the progress nothing was too much trouble
I also have to thank Megan for a hassle free process with the paper work it was a pleasure to deal with them both I can definitely recommend them both and Stratstone for there brilliant service
17 października 2025
Opinia niezależna
Odpowiedź od Stratstone - Land Rover Nottingham
Hello Stephen,
We appreciate you taking the time to share your feedback.
We're happy to hear that the purchase of your new car from Rosie was simple and hassle-free, and that the paperwork process was also a pleasure.
It's great to know that nothing was too much trouble.
Stratstone Customer Services
The adviser was very helpful and my…
The adviser was very helpful and my vehicle was returned to me in good time.
22 września 2025
Odpowiedź od Stratstone - Land Rover Nottingham
Hi John,
We're happy to hear that the advisor was helpful and your vehicle was returned promptly.
We appreciate your positive feedback!
Stratstone Customer Services
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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