Amazing experience dealing with The Stone & Tile company from start to finish. It was a small project tiling my front path and chose the black and white mosaic design with a border and corners. Wo... Zobacz więcej
Reakcja na opinię
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Much better choice, value and quality than the chain stores. Brilliant sample service. Easy to use website helps you to choose a selection of different tiles, including guidance on complimentary opt... Zobacz więcej
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Superb service and very speedy. Ordered 2 samples for a project and really impressed with the quality of the products. Definitely ordering our chosen one to complete the final jigsaw piece to our exte... Zobacz więcej
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After receiving many samples from various tile shops, The Stone & Tile Company came up trumps with the tile that I'll be ordering for our bathroom refit. Very quick delivery and well packaged. Also he... Zobacz więcej
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Informacje dotyczące firmy
- Sklep z glazurą
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- Materiały podłogowe
- Projektant wnętrz
Napisane przez firmę
At Stone Tile Company, we take pride in providing Stylish Tiles For Less! Our tile collection features an array of fresh, contemporary styles - from sleek, chic floor tiles to one-of-a-kind feature wall options. Sourced directly from top-tier manufacturers, we ensure exceptional quality without the premium price tag. Whether you're tackling a full-scale renovation or simply refreshing a single room, we've got the perfect tiles to bring your vision to life. We also have a showroom open Monday to Friday 9:00am-5:00pm to browse our tiles and make purchases. For those who prefer to shop on the weekend, you're welcome to stop by on Saturdays 9:30-1:30pm for a leisurely browse, Please note though we do not offer collections on Saturdays.
Dane kontaktowe
Unit 4 Tungsten Park, Bardon Road, LE67 4BL, Coalville, Zjednoczone Królestwo
- 01530 811118
- help@stonetilecompany.co.uk
- www.stonetilecompany.co.uk
4,7
Doskonała
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great service
Great service, samples received within a couple of days. Tile colours matched the colours on screen. I would recommend trying their free sample service.
26 maja 2026
Opinia niezależna
Odpowiedź od The Stone & Tile Company
Thank you for your wonderful feedback! We're delighted that your samples arrived quickly and that the tile colours matched your expectations. We appreciate your recommendation of our free sample service.
Sarah Lee
Senior Customer Service Advisor.
Odpowiedź od The Stone & Tile Company
Thank you for your review! We're pleased to hear your samples arrived promptly and hope they helped with your decision.
Sarah Lee
Senior Customer Service Advisor.
Vienna Olive Green
Samples arrived quickly and are of a really nice quality. Just what we were looking for in in new bathroom.
30 maja 2026
Opinia niezależna
Odpowiedź od The Stone & Tile Company
Thank you for your kind feedback! We're delighted to hear the samples arrived quickly and that you're pleased with the quality. We hope they look fantastic in your new bathroom!
Sarah Lee
Senior Customer Service Advisor.
Yes very please great every think went…
Yes very please great every think went smoothly they keep you posted and even ring you to keep you updated very pleased would definitely recommend them 🥰🥰
21 maja 2026
Opinia niezależna
Odpowiedź od The Stone & Tile Company
Thank you for leaving such a lovely review! We’re delighted to hear everything went smoothly and really appreciate your kind words. We’ll be sure to pass your comments on to Sophie - she’ll be so pleased to hear them.
Sarah Lee
Senior Customer Service Advisor.
Ordered a sample online
Ordered a sample online, delivery was quick and well packaged. The tile was a good size compared to most others we've ordered online.
10 maja 2026
Opinia niezależna
Odpowiedź od The Stone & Tile Company
Thank you for your review! We're pleased to hear your sample arrived quickly and well packaged, and that you were happy with the sample size. We really appreciate your feedback!
Sarah Lee
Senior Customer Service Advisor.
I ordered 2 samples of stone slip to…
I ordered 2 samples of stone slip to consider for my new home build. I am still considering these and my builder is too.
My experience with The Stone Tile Company has been 5 star and I will have no hesitation in dealing with them again, if one of the samples is the one we pick to build with.
22 maja 2026
Opinia niezależna
Odpowiedź od The Stone & Tile Company
Thank you for your lovely review! We're delighted to hear you had a 5-star experience with our sample service, and we hope one of the stone split face is the perfect choice for your new home build. We’d be delighted to help further when you're ready.
Sarah Lee
Senior Customer Service Advisor.
The best tile from The Stone & Tile Company
After receiving many samples from various tile shops, The Stone & Tile Company came up trumps with the tile that I'll be ordering for our bathroom refit. Very quick delivery and well packaged. Also helped me with a grout colour suggestion. Would recommend 😊
18 maja 2026
Opinia niezależna
Odpowiedź od The Stone & Tile Company
Thank you for your lovely review! We're delighted to hear you found the perfect tile for your bathroom project and that our delivery, packaging, and grout advice were helpful. We really appreciate your recommendation and look forward to helping with your order 😊
Sarah Lee
Senior Customer Service Advisor.
Tiles arrived quickly and well pagaged
Tiles arrived quickly and well pagaged. Really nice stone tiles but not the right colour for me unfortunately. A good company to work with
14 maja 2026
Opinia niezależna
Odpowiedź od The Stone & Tile Company
Thank you for your review. We’re pleased to hear your tiles arrived quickly and were well packaged. While we’re sorry the colour wasn’t quite right for your project, we appreciate your kind comments and hope we can help again in the future.
Sarah Lee
Senior Customer Service Advisor.
Only ordered a sample so far
Only ordered a sample so far. Looks good. Unfortunately one of the elements I need for my front porch was not available as a sample
10 maja 2026
Opinia niezależna
Odpowiedź od The Stone & Tile Company
Thank you for your review. We’re pleased to hear you were happy with your sample. Unfortunately, when stock availability is limited, some items may not be available as samples.
If you'd like to discuss this further, our Customer Services team would be happy to help explore the options available.
Sarah Lee
Senior Customer Service Advisor.
I'm only writing this to get a voucher code!…
Great samples but I'm only writing this to get a 5% discount code so not a true review as I haven't ordered the tiles yet.
21 maja 2026
Opinia niezależna
Odpowiedź od The Stone & Tile Company
Thank you for taking the time to leave a review. We’re really pleased to hear that you were happy with our sample service and that it helped with your decision-making process.
We would just like to clarify that your review relates specifically to your experience with our sample service, as a full tile order has not yet been placed.
We appreciate your feedback and hope to have the opportunity to assist with your full order in the future.
Sarah Lee
Senior Customer Service Advisor.
Good quality tiles delivered quickly…
Good quality tiles delivered quickly and samples labelled well
21 maja 2026
Opinia niezależna
Odpowiedź od The Stone & Tile Company
Thank you for your feedback! We're glad you were happy with the tile quality, fast delivery, and clearly labelled samples. We appreciate your support and hope to help again soon.
Sarah Lee
Senior Customer Service Advisor.
Odpowiedź od The Stone & Tile Company
We’re very sorry to hear that you received damaged tiles and understand how disappointing this must be.
Whilst we take every precaution to protect our tiles during transit, unfortunately damage can occasionally occur while shipments are being handled by couriers.
We do have procedures in place to resolve situations like this, and all consignments are inspected and photographed prior to leaving us as part of our quality and dispatch process.
If you could kindly contact us on help@stonetilecompany.co.uk and provide photographs of the damaged tiles, we would be more than happy to investigate this for you and work towards a resolution.
Sarah Lee
Senior Customer Service Advisor.
Samples ordered
Samples ordered, delivered quickly and well packaged unlike another company we requested samples from who sent them in a jiffy bag and they were all broke. The white one has made our shortlist. Just waiting for info on the correct adhesive, etc from them.
16 maja 2026
Opinia niezależna
Odpowiedź od The Stone & Tile Company
Thank you for your lovely review! We’re so pleased your samples arrived quickly and safely, and that the white tile has made your shortlist.
We hope you receive the adhesive information soon and look forward to helping with your project!
Sarah Lee
Senior Customer Service Advisor.
Really good quality split face mosaic
Ordered from stone tile company previously now moved home and requested a sample it was sent immediately we love it and will be ordering shortly when we have totally measured up how much we will need the tile split face mosaic in cream really good quantity
14 maja 2026
Opinia niezależna
Odpowiedź od The Stone & Tile Company
Thank you for your lovely review and for choosing us again! We’re delighted you love the sample and that it arrived quickly.
The cream split face mosaic is a beautiful choice, and we look forward to helping with your order once you’ve measured everything up!
Sarah Lee
Senior Customer Service Advisor.
Received my tile sample quickly
Received my tile sample quickly & was well packaged. The sample is just what I’m looking for and will be ordering the real thing!
18 maja 2026
Opinia niezależna
Odpowiedź od The Stone & Tile Company
Thank you for your lovely review! We’re so pleased your sample arrived quickly and safely, and even happier that it’s exactly what you were looking for.
We look forward to helping you with your full order!
Sarah Lee
Senior Customer Service Advisor.
Excellent quality porcelain tiles at a…
Excellent quality porcelain tiles at a great price. Highly recommend if you are doing a Victorian Mosaic path like I am.
15 maja 2026
Opinia niezależna
Odpowiedź od The Stone & Tile Company
Thank you for your wonderful review! We’re so pleased to hear you’re happy with the quality and value of the porcelain tiles. A Victorian mosaic path sounds like a fantastic project, and we’re delighted our tiles are helping bring it to life.
We really appreciate your recommendation and would love to see the finished result!
Sarah Lee
Senior Customer Advisor.
Quick delivery
Quick delivery, for one sample had to pay minimal amount, but shipping is free, which is great. 1 our three samples was broken, unfortunately, which made comparison more difficult, but we glued it together. Overall it's a fantastic way to check the tiles before buying as we could clearly see the print pattern.
9 maja 2026
Opinia niezależna
Odpowiedź od The Stone & Tile Company
Thank you so much for your thoughtful review! We’re delighted to hear that the fast delivery and free shipping on samples helped make the process easier.
We’re sorry that one of the samples arrived broken, although we appreciate your creativity in fixing it so you could still compare the options. It’s great to know the samples gave you a clear view of the pattern and helped with your decision.
Thank you again for sharing your experience!
Sarah Lee
Senior Customer Advisor.
Rude and very confrontational
Would never use again, based off their poor customer service. Ordered tiles advertised as sage green and was sent tiles that are grey. Tried to contact them to discuss and was spoken to rudely by their advisor. Tried to resolve the matter via email with the customer service manager, who just made matters worse, by accusing me of being confrontational and disrespectful, because I dared to try and speak to them about the tiles they’re selling that look nothing like what they advertise. They don’t care to provide a professional or helpful service, their communication is aggressive, reprimanding and very rude. I am having the tiles collected at my own cost, despite them being misadvertised and spoken to like a substandard human. Avoid at all costs, if you have an issue, you will be treated appallingly.
6 maja 2026
Opinia niezależna
Odpowiedź od The Stone & Tile Company
We're sorry to read this feedback and disappointed to hear you feel unhappy with your experience.
Following discussions with our customer service team, we clarified that the tiles supplied were the correct product ordered. The confusion related to the manufacturer's factory reference shown on the packaging differing from the retail product name used on our website, which is standard practice within the tile industry.
As with many tiles, colour tones can also appear differently depending on lighting, room surroundings and photography. For this reason, we always recommend ordering a sample prior to placing a full order.
While we appreciate that you were disappointed with the appearance of the tiles in your setting, we do not accept that you were intentionally misled. As this was not a supply error, we still offered assistance with arranging a return in line with our terms and conditions.
We always aim to communicate professionally and respectfully with all customers, and we are sorry that you remain dissatisfied.
Linda Booth
Customer Service Manager.
When things go wrong
It’s important to have good products and value for money, but for me equally as important is good customer service when things go wrong. Regrettably there were issues around stock control which left a shortfall on my order. A workaround was attempted, but wasn’t suitable and there was an offer of collection and a full refund. I chose to work with the tiles I had and was refunded for those that didn’t workout. It was a difficult few weeks trying to resolve, but ultimately it was.
24 kwietnia 2026
Opinia niezależna
Odpowiedź od The Stone & Tile Company
Thank you for taking the time to leave such a detailed review. We’re very sorry that your experience wasn’t as smooth as it should have been, particularly with the stock issue and the inconvenience it caused over those few weeks. That’s certainly not the standard we aim to deliver.
That said, we’re really pleased to hear that our customer service team was able to support you and work towards a resolution, and that you were satisfied with how things were handled in the end. Your feedback is genuinely appreciated, as it helps us identify where we need to improve and ensure a better experience for our customers in the future.
Thank you again for your patience and understanding.
Sarah Lee
Senior Customer Service Advisor.
Beautiful tiles
Beautiful tiles , so so pleased with the finished look
21 marca 2026
Opinia niezależna
Odpowiedź od The Stone & Tile Company
Thank you so much for your kind words! We’re delighted to hear you’re pleased with the finished look -it means a lot to us.
Sarah Lee
Senior Customer Service Advisor.
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