I cannot fault the customer service here, it was exemplary. In particular, Neil Hope, I wanted to purchase 2 end of line items and travelled up from South Wales to pick them up. He kept in touch regu... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We like the fact you see the selection of freezers on display and having decided on one was delivered free of charge David was most helpful gave us a detailed description of the freezers Our fr... Zobacz więcej
I have been using Stellisons in Brentwood, Essex for a number of years. Chris the manager is always so helpful and knowledgeable. I was purchasing a new cooker and Chris took time to answer all m... Zobacz więcej
Fantastic service Called on a Monday and had a new washing machine delivered the next day. Local, friendly and a great service. Definitely recommend as unbeatable on price too.
Informacje dotyczące firmy
- Sklep AGD
- również w kategorii:
- Sklep RTV
- Sklep TV
- Sklep z meblami kuchennymi
- Sklep z przyborami kuchennymi
O Stellisons Electrical
Napisane przez firmę
Stellisons is a family company that has been trading since 1962. With stores in Essex, Kent, and Suffolk offering electrical appliances and home entertainment products from all the major manufacturers. We are approved suppliers of AEG, Beko, Belling, Blomberg, Bosch, Caple, Dyson, Fisher & Paykel, Haier, Hisense, Hoover, Hotpoint, LG, Liebherr, Miele, Neff, Ninja, Quooker, Rangemaster, Samsung, Shark, Sony, Siemens, Smeg, Sony, Stoves, Zanussi, Zenith plus many more.
Stellisons offer local friendly stores to visit which offer competitive pricing as well as a full delivery and installation service.
With the cost of living causing everyone to look at saving money and energy Stellisons can help. Come in store and ask how changing an appliance can save you money and help the environment too.
As members of Euronics, the European buying group, Stellisons are able to compete with all the major retailers and never like to be beaten on price and service. If you see an item cheaper elsewhere give us a call or drop us an email and we will endeavour to help you. Contact Us
Stellisons also have a website which can supply all the items that are shown in store as well as a further range of products available to order. Feel free to browse the site and see what Stellisons can offer.
Shop Now
Dane kontaktowe
14 Parsons Road, SS7 4PY, Benfleet, Zjednoczone Królestwo
- 01268 638055
- customercontact@stellisonltd.co.uk
- www.stellisonselectrical.co.uk
4,8
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 94% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Communication good came on time…
Communication good came on time pleasant delivery guys quick and professional
28 września 2026
Odpowiedź od Stellisons Electrical
Thank you so much for your fantastic 5-star review.
Steve was very helpful . and explained everything
Steve was very helpful and explained things with no pressure ,so nice to be able to talk to someone who was experienced in the products . Nothing was too much trouble. So thank you for all you're help .
25 września 2026
Odpowiedź od Stellisons Electrical
Thank you for sharing your experience.
We are delighted to hear that Steve was so helpful and provided the experienced, pressure-free advice you needed. Your kind feedback means a lot to us, and we hope to see you again soon.
Good product knowledge by sales staff
Good product knowledge by sales staff. Great advice during selection process.
26 września 2026
Odpowiedź od Stellisons Electrical
Thank you so much for the wonderful review
We are thrilled to hear that our sales team’s product knowledge and advice helped you make the right choice.
Odpowiedź od Stellisons Electrical
Thank you so much for your fantastic review.
Helpful friendly service
21 września 2026
Odpowiedź od Stellisons Electrical
Thank you so much for your fantastic 5-star review
I knew what I wanted
I knew what I wanted, so didn't visit the store this time. The staff are very pleasant and helpful and it was easy to make my purchase.
21 sierpnia 2026
Odpowiedź od Stellisons Electrical
Thank you so much for the wonderful feedback.
We are thrilled to hear that even without visiting the store this time, you found making your purchase easy, pleasant, and helpful. We truly appreciate your continued support and look forward to serving you again.
Staff so helpful and knowledgeable
21 września 2026
Odpowiedź od Stellisons Electrical
Thank you so much for your fantastic 5-star review.
Odpowiedź od Stellisons Electrical
Thank you for sharing your feedback. We are very sorry to hear about your disappointing experience. We take your comments seriously and would love the opportunity to make things right. Please contact us directly on 01268 638055 so we can look into this matter for you immediately.
Odpowiedź od Stellisons Electrical
Thank you so much for the wonderful feedback.We are thrilled to hear you received great service from Dan in store and from our delivery team.
We will be sure to pass your kind words along to everyone they will be delighted to hear it. Thank you for choosing us
Great service from Paul at Brentwood…
Great service from Paul at Brentwood shop and from Alex and John the fitters
21 września 2026
Odpowiedź od Stellisons Electrical
Thank you so much for the fantastic feedback
We are thrilled to hear you received great service from Paul at our Brentwood store and from Alex and John on from our delivery team.
We will be sure to pass your kind words along to them.
Odpowiedź od Stellisons Electrical
Thank you for the fantastic feedback.
We are delighted that you were happy with our service throughout your entire journey with us. Thanks for choosing us.
Great service ftom the staff in the…
Great service ftom the staff in the shop. Also, Installation team helpful.
Great service all round.
18 września 2026
Odpowiedź od Stellisons Electrical
Thank you for sharing your feedback.
We are delighted to know that both our shop staff and our installation team provided excellent and helpful service. Your kind words mean a lot to the whole team, and we appreciate your business.
Very knowledgeable staff.
Very knowledgeable staff.
Always kept in the loop ie delivery dates.
If we had a problem, always handled greatly.
16 września 2026
Odpowiedź od Stellisons Electrical
Thank you so much for taking the time to leave such a great review We are thrilled to hear that our team's knowledge and communication kept you feeling supported throughout the delivery process.
Providing smooth solutions whenever a problem arises is always our priority, and it is wonderful to know we hit the mark for you.
Excellent service from knowledgeable staff.
We have purchased many things from Stellisons over the years, from fridge freezers to kettles and washing machines to radios. The staff are always so knowledgeable and quietly helpful. We never feel pressured into buying and are sure we've made the right choice when we do.
15 września 2026
Odpowiedź od Stellisons Electrical
Thank you for the wonderful review.
We love hearing from long-standing customers who have trusted us with everything from their radios to their major kitchen appliances. Providing knowledgeable, pressure-free service is exactly what we aim for at Stellisons.
Thank you for your continued loyalty.
We were in a muddle freezer had broken…
We were in a muddle freezer had broken down and needed a new one . Within the hour we had phoned Colchester store picked up new freezer . They made a problem seem non existent well done to the staff thank you
15 września 2026
Odpowiedź od Stellisons Electrical
Thank you so much for the wonderful feedback.
We are thrilled that our Colchester team could turn a stressful situation around and get your new freezer sorted so quickly. We appreciate your kind words and look forward to welcoming you back in the future.
Very disappointing experience
Very disappointing experience. I have never experienced anything like this before — it felt as though I was being punished simply because I did not have a private parking space available for the delivery van.
The driver was rude, argumentative and aggressive. To be clear, I did not ask him to park illegally or to carry the washing machine manually. He suggested the parking arrangement himself and told me he had a special trolley for transporting the appliance.
My main concern is how the company dealt with my subsequent Health & Safety concerns regarding access, manual handling, equipment and risk assessment. I have over 15 years’ experience as a Health & Safety auditor and raised specific, legitimate questions, but instead of addressing them, the company referred to a confidential internal investigation and closed the matter.
Although I received a refund, that does not resolve the concerns I raised. I expected a professional and transparent response. This experience has seriously undermined my confidence in the company, and I would encourage potential customers to think carefully before purchasing.
8 września 2026
Opinia niezależna
Odpowiedź od Stellisons Electrical
We are genuinely sorry that your experience with Stellison Ltd has left you feeling so disappointed. We have been a family-run business for many years, and we take it personally when a customer feels that the service they received fell short of what they should expect from us.
We want to reassure you that the concerns you raised were taken seriously. Following your complaint, we carried out an internal investigation into the circumstances surrounding the delivery, including the points you raised regarding access, manual handling, equipment and risk assessment. We also spoke with the members of our team involved so that we could properly understand what had happened.
We were particularly concerned to hear that you felt the driver's manner was rude, argumentative or aggressive. That is certainly not how we want any customer to feel when dealing with our team, and your comments formed an important part of our investigation.
We completely understand that, given your own Health & Safety experience, you wanted detailed answers to the individual points you raised. While we have considered those points as part of our investigation, there are aspects of an internal staff investigation that we are simply not able to share publicly or in detail. We are sorry if this gave you the impression that your concerns had been dismissed, because that was certainly not our intention.
We cancelled the order and provided a full refund of the sale. We appreciate that a refund does not change the experience you had, nor does it necessarily address every concern from your perspective, but we felt it was the appropriate resolution in the circumstances.
Most importantly, your feedback has not simply been filed away and forgotten. We have reviewed what happened with the relevant team and will use the experience to help us improve how situations such as this are handled in the future.
We are sorry that on this occasion we were unable to provide you with the standard of service we aim for. Although we appreciate that you may not agree with every aspect of our response, we hope you can at least be reassured that your complaint was listened to, investigated seriously and acted upon.
After having 3 fridge freezers go wrong…
After having 3 fridge freezers go wrong in a short time, my new frost free fridge freezer arrived nice and early and was put in place in my kitchen. The delivery driver told me to let it stand for 4 hours before I started it up and let it get to temperatures before putting food in which I did. I prefer to buy from a local independent shop as they are more helpful.
12 września 2026
Odpowiedź od Stellisons Electrical
Thank you for your wonderful review.
We are so glad we could turn things around for you after your previous appliance headaches. Getting your new frost-free fridge freezer delivered early and set up correctly is exactly the kind of service we strive for.
Thank you for choosing to support a local independent store.
Odpowiedź od Stellisons Electrical
Thank you so much for your fantastic 5-star review.
My whole experience of Stellisons has been excellentbeen.
My whole experience of Stellisons has been excellent. The assistants in store were really helpful, ensuring that my purchase was exactly what I needed. The delivery men were brilliant, very careful, and respectful of my property.
8 września 2026
Odpowiedź od Stellisons Electrical
We are delighted to hear that our in-store team was able to help you find the exact product you needed, and that our delivery team took such great care and respect when bringing it into your home.
The whole team were amazing!
The whole team were amazing from the man who helped us choose our appliances to the people who delivered and installed them. I cannot recommend them enough!
I am really happy with the appliances I purchased. 10/10. 🙂
8 września 2026
Odpowiedź od Stellisons Electrical
Thank you so much for the wonderful 10/10 review.
We are absolutely thrilled to hear that you had such a fantastic experience with us from start to finish.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.