Starfury Conventions Recenzje 

We are attending our first Starfury Convention this weekend - Crossroads. What started as excitement is turned to "what on earth is going on?".
Firstly - we have received no confirmation of any timings, we don't know when to arrive, check in, sign up or whatever. The website still says "guests to be announced".
We both enjoy a drink and a party, and wanted to socialise with other people, so were drawn in by the party theme nights - but they still say TBC. So no idea what theme it is tomorrow.
I just don't know what is going on to be honest. It is so clumsily and unprofessionally put together, I'm just anxious about even going.
Then to top it off, I look here for reviews - and it's filled with "no communication, no refunds, no answers" and issues with staff. Honestly, I'm a nervous wreck. If I hadn't spent the money I had, and paid for the hotel (which was also £60 cheaper than using the special link on the website) already - I wouldn't go.
I am hoping that I am swayed over the weekend, but so far it has been incredibly poor.

I was booked into a Doctor Who convention in Birmingham. 3 days before the event we were told that all guests were confirmed. The night before the event we received another message saying one of the main guests had pulled out. It seems as if there was an issue with not paying him. I had a photo and autograph booked with him and was told I'd be refunded and they legally had to do this within 28 days. It has now been over 28 days and still no refund for the photo. They are very slow to reply to messages and clearly incredibly unorganised and unprofessional. I wouldn't go near them again. The only reason I gave 2 stars instead of 1 is due to the friendly volunteers on the weekend. Those in charge do not know how to run a business and clearly do not value good customer service.

I've been to a few Starfury events and up until now would always highly recommend their events.
Unfortunately the way they've handled the refunds for the Christmas regency ball event has been incredibly dissappointing. I appreciate that their normal policy is to not give refunds, however they actively contacted people after the event stating that we could receive a refund or transfer.
I responded asking for a refund for the 2 Gold tickets I'd bought for myself and my friend (circa £500). There were delays in the refunds being issued which was fine as I appreciate they run multiple events and Christmas is always a disruption. However, the delays lasted until February when Sean posted on the FB group that refunds were finally being processed.
What followed was a long drawn out process whereby refunds have apparently been issued to one group of customers but not all, leaving a group of us with no idea what's going on and ignored emails and messages.
As I said, prior to this I've always talked really positively about Starfury events and recommended them, but this has been an incredibly disappointing experience.

Update 31st August 26: Still no refund

Update 2nd September 26: Now been banned from the Starfury group for the Regency ball for making a comment highlighting that it isn't just us that haven't received refunds but Invasion as well.

Well organised events and great guests. The convention has a strong community ethos and dedicated fan conventions like no other.

Starfury is a great company, and I have already done two cons with them this year.

Into the fold and Flux. And I have tickets for the next year as well. Meeting Ncuti Gatwa was probably one of the best experiences.
They are not Comic Cons, they are hotel cons. Do not expect a comic con-style convention. I love the cosy style of a hotel convention, but for some people it's not busy enough.

10/10 I will be back :D

Huge fan of supernatural and was always frightened to fly to go to a supernatural convention as I’ve always seen them in America but thank you for star Fury. I was so happy I found out about star fury that holds a supernatural convention “crossroads” never in my life I would ever thought I would meet Jared Padalecki and Jensen Ackles not at the same time but at different crossroads events and it happened and I will forever cherish that moment …. And also met many other stars from supernatural ….. met some great staff members who I’m now friends with and I look forward to these events every year thank you staff Fury for bringing supernatural to the UK

You have made a number one die hard fan so happy :)

I can't begin to understand how Sean Harry is able to do this to so many people!
My experience is that I spent £522 on the Bridgerton ball event in March 2025.
The event was meant to take place in December 2025.
It was cancelled by Sean in October 2025 via email, giving me options to get a refund or choose another event. I followed the instructions and I asked for a refund.
I was informed via email that it wouldn't be until December that the money would be refunded. Two months delay seemed unusual but we had life stuff on and I didn't raise anything but waited until December.
No refund.
Ok, maybe at the end of the month?
Still no refund.
Well it's the busy season, I'll give Sean a nudge and remind him about my £522 that he has yet to refund.
Email sent. Auto reply only.
Again nothing.
January 2026... still no refund.
February 2026, another email, no refund.
We are now in March.
SIX MONTHS later since the event was cancelled. Still no communication. Still no refund.
Sean, you are clearly a liar and a thief and I have been saddened to hear that my experience is not a one off but that you have many more paying customers STILL WAITING FOR THEIR MONEY!
I'd give you 0 stars if I could.
I have the emails to prove all of the above. Happy to share the screenshots too on other platforms as hopefully that will encourage you to do what you said you would do MONTHS ago!

An absolutely abysmal experience for myself and a group of friends, as well as other friends who were present. Volunteer staff were mostly people completely unsuitable to the roles they were given, and utterly inappropriate in their conduct interacting with the public. Treatment of people for their accessibility issues was poor, with the organisers effectively shrugging off the concern at the time, and their follow-up being both weak & supplemented by an onslaught of long-time attendees further berating and belittling us for daring to be critical and honest about the experience... all of which the head organiser did not acknowledge when he chimed in on the conversation. Staff members were rarely contactable, and when they were, they were often bizarrely flippant and jokey about issues they'd had with booking two of the main guests (one of which did not appear, one of which did) for the event.

Additionally, people did not get their included autographs through no fault of their own, but the organiser's failure to call them through batch wise before dismissing certain guests.

We have not been made to feel welcome by the people who effectively operated the day-to-day, and we were not any further reassured by the lack of action upon other attendees who then sought to make us feel further unwelcome.

Cannot recommend this event for anyone with physical or neurological accessibility needs. We're also not confident that any action will be taken upon certain wrong-doers, as they seem to have personal ties to the lead organiser, and some other attendees who had been to previous Starfury events were honest to us after the event that these people have been problematic for a long time.

Abysmal situation. Go to other events.
Sincerely, a group of eleven disheartened and disappointed Doctor Who fans.

What to say Flux was an absolute mess, the organisation was terrible, there was poor signage to say what was where and where the photos were. The staff were mainly all rude and shouting at people and when asked a simple question they were clueless. The no phone policy in the rooms with the guests are rediculous, they are behind screens so why can't we go on our phones. You can't expect people to queue for long periods of time without using their phone. I even showed a staff member I was playing a game and got screamed at saying they didn't care and there was no phones. No other con does this, if your phone is down facing the floor how are you taking photos? The whole thing feels militant. Also other events allow you to pick up your photos straight away, in this one you have to wait. I will not be returning for Flux 2

My issue with staff fury conventions is more my complaint about the way it’s handled with the staff so I did my first star fury event a couple of years ago and I met a woman at the front desk and she was just so rude. It was on it almost made me never wanted to do a convention with star Fury again and I’ve done a couple others since then and I’ve had the same experience with different members of the same staff since that incident I had a woman in a wheelchair who was part of the staff I noticed that when people were asking her questions, she would roll her eyes and scarf as the people walked away and it’s not. It’s not the show that’s the issue. It’s the staff for me. Some of them are lovely some of them I have a lot of respect for, but there’s a good couple of them that need to really stop with the rudeness because it makes the company look bad. They put on great comic cons but yeah the staff are very rude. A couple of the conventions I’ve done with them.

Zero communication and no compassion. Star Fury do not respond to emails and have no flexibility. If you can’t attend they don’t respond or offer anything. We asked for our inclusions - autographs etc when we couldn’t attend and offered to pay for postage-seemed reasonable given the cost of the ticket. No reply. Very disappointing. I recommend only buying tickets in the week before the event.
Have attended prior and the event as ok.

The Into the Fold 3 convention was run very well. As a convention newbie, I felt that the scheduling was clear and the staff were great and knowledgeable. They were incredibly kind to make sure I got a photo that I accidentally missed with two of the guests. They didn't add any unnecessary stress to the experience, and as a newbie (and therefore a bit overwhelmed in general) I don't think I could have asked for a better run convention.

First I want to add just to be completely fair: I attended Ascension I and it was amazing. No complaints whatsover about that.

BUT! And it's a big but: I purchased my Gold ticket for Ascension II right away because I loved the first event so much, and then they suddenly changed the date and venue completely. I sadly can't attend the event in that other city and at a different time because I'm from another country and I can't organize the travel like that. So, I asked for a refund and the problems started here! No answer to any emails at all. Nothing! And only snarky, rude answers on FB, no refund, no information as to when to expect anything, nobody to talk to about how it will be refunded (my card has since expired, so they should ask for me bank account number to be able to transfer the money back...), etc. I have screenshots of Sean telling me in a sarcastic way that I have no rights at all, and what do I want, what does it matter when they give us back the money, why can't we just be patient... things like that. It's been over 5 months, and I'm not the only one with that problem.
Now I had to start legal proceedings and hope that I can get somewhere with them just because the person responsible for the convention has chosen to play the 'power game' and not cooperate.

UPDATE: interestingly, just a few minutes after my review was posted here, I got banned from the Starfury Ascension Facebook group.
So, this is how they deal with things there... (Luckily, I have screenshots from everythings)

UPDATE II: It's May 23rd now and still no word about the refund they had promised, no answer to any emails I have sent - including two emails from my attorney!! I'm still banned from their Facebook group and they simply don't care. They just don't care.

I cannot believe such a big company does not allow refunds or tickets to be sold on to make people lose over £200 and when emailed they just send an auto response disgusting and then guests can cancel at the last minutes and are replaced with mediocre replacements
I have emailed twice before and had the same auto response I can provide dates if you wish the comic con tickets are a fraction of the price and they allow tickets bought for guests to be refunded if cancelled you need to have a good look at your customer service policy

Poorly run show. Didn't inform customers of all changes. Result we was not able to collect all autograph that come with our expensive ticket. Aftercare, dismissive and results to pressure tactics.

No refund for cancelled event. Despite several emails and tweets to the convention organiser, I have still not received a £260 refund for 2 regular tickets for the Ultimates:Amalgam convention. Attendees were promised a second email giving the option of refund or transfer of tickets to another event, but this email did not arrive. What makes this worse is the fact that the organiser was very good with communication during the pandemic. As a regular customer of this organiser I am very disappointed with the lack of response and just want my money back.

Event cancelled 4 months ago but still haven't received a refund for my ticket. Not replying to messages or emails. The event was originally supposed to be last year but was postponed. I paid for my ticket in 2023 and just want my money back. Absolute joke.

Until this year, I would have given Starfury a full five stars. Until this year, I’ve never had an issue with the company, the conventions, the guests, the staff or the attendee’s. I trusted them. This year however that trust has been breached.

On the 28th of August 2023 I treated myself to a Gold ticket to Starfurys Ultimates Amalgam. No guests announced but they usually get some fun ones and I trusted them not to fail us this time.

In 2024, Sean announced that, due to another convention company running a convention the same weekend, the guests weren’t available and it was being postponed to 2025. We could refund or postpone. I opted to postpone.

A few weeks before the event (April 11th-13th) in 2025, March 19th, it was cancelled. An announcement was put on the facebook page, and X and an email sent out, saying we could swap our tickets to another event or get a refund. An email would be sent in a few days to tell us how to do this. Fine. But this was where the problems started. I never received an email. I emailed Starfury as advised on the website. No answer. I emailed two weeks later as I received no reply. In all I have emailed 4 times and emailed Sean as well, each garnering no response. Polite emails just requesting a refund or what to do to obtain one. Nothing. (Dates of all correspondence can be proven)

On 25th of June Sean put an update on the facebook page, saying sorry for the delay, he had a lot going on. Over two months after the event had been cancelled. This one stated the ‘remaining’ refunds would be processed at the beginning of July. It’s now the 17th of July. I still haven’t got a refund for my Gold ticket. I could really do with the money because it was over £200 and taking 4 months to refund the face price of a ticket from a cancelled event is not good enough. It’s really not. It looks bad. It saddens me to say I’m not sure* I trust Starfury with my money again after so many years of enjoying these events.

July 23rd - Still no communication or refund.
July 26th - Still no communication or refund.
July 31st - Still no communication or refund.
August 9th - Still no communication or refund.
August 13th - Still waiting for any kind of communication, No refund in sight.
August 20th - Still nothing. Won’t answer emails or comment online and is removing people’s fb posts about it.

Currently July 1st 2026 and heading to small claims court after being banned from Starfuryw facebook groups after asking for my refund after he cancelled two more convention and gave half of the attendee’s their money back but still has not refunded some of us from the Amalgam con. Shocking company. Do not advise going.

*should read I will never trust.

Utterly disgraceful customer service.

I'd attended my first Starfury convention last week - the Red Dragon 7 one. Being new, I didn't have much of an idea as to how this would be organised, though I did expect a minimum of clear signs and directions for picking up tickets, as well as the rooms we were supposed to visit according to the schedule provided. Unfortunately this wasn't really the case.

It was difficult to navigate with no clear direction of who was where, and which areas we were supposed to be in. Some members of staff were helpful, most were not, so I would end up having to speak with fellow Hannibal fans about where we were supposed to be. I'm also autistic, so the disorganisation (+no communication for schedule changes) just made everything more stressful than it needed to be.

As for the staffing, I have to say that, as guests, the way we were treated was quite shocking? It was probably what prompted me to write this review in the first place.

I'd volunteered for a stewarding position myself, and so I'd seen first hand how rude these people were. The experienced/regular stewards tended to speak down to confused guests, always responded in an immediately aggressive tone when questions were asked (sometimes muttering/cussing about the interactions right in front of said guests). You were treated as if you were stupid for not knowing where to line up, or what the photo op/autograph procedures were.

Just as a personal example, my sister (like everybody else) had been given an event booklet. Only hers didn't contain her autograph slip, and so she spoke with one of the workers to ask for one. She was answered with condescension. There was no understanding and barely any room for explanations that she hadn't been the one to lose it. It took around 5 minutes of arguing her case for the lady to simply go and grab her a sheet in the end. No kindness or understanding to be seen.

Another problem I have is the lack of ability to take pictures and videos. I don't understand this at all. I remember being rudely spoken to for recording the end of the opening ceremony. It just zaps the fun out of everything when you're reprimanded for trying to keep a few virtual mementos.

All in all, it was an okay time. The Hannibal fans were super kind and so so helpful. I just wish I could say the same for the staff (staff who claimed to have been working Starfury/Red Dragon conventions for years).

I won't outwardly dissuade anyone from attending these events, but I did just want to leave this here to serve as a warning to other newbies who don't know what to expect. I would highly recommend relying on the guests who frequent these events, rather than the stewards on a power trip.

Happy to speak further on this privately if any clarifications are needed.

I have been to a number of different conventions over the years and I can honestly say there is nothing quite like a Starfury one. Sean Harry runs a fantastically well organised convention, and you know you are in a safe pair of hands. These are smaller more intimate events where it is easy to make friends with the other attendees over the three days, and you just know the talent enjoy themselves too; you can see they are relaxed and comfortable and have as much fun as we do. It’s also great that so much is included even in the standard package. Once you’ve been to one Starfury event you’ll want to keep coming back for more.