SSE plc Recenzje 3995

One star does not even do this justice. We were sent an incorrect bill. We sent dozens of emails, we send 5 letters, we called the helpline over 10 times, we actively tried to get correct bill in which to pay. We were told we had to login to a portal, we couldnt login to a portal, we asked for a bill to be emailed, it could not be emailed, we asked for it to be posted, it could not be posted.
We have been bombarded by threatening letteres, debt collectors for their complete incompetence.
We as a business have spent hundreds (if not thousands) of pounds in time and energy and in 18 months we have had one email to apologise and we still cannot solve the issue.
The directors of this company should be ashamed of themselves.

Scamming uni students out of hundreds of pounds. When the bill had nothing to do with us and got debt collection company to deal with us. Rude customer service who only cared about money. Avoid at all costs. Nasty company.

So frustrated at SSE. They can get nothing right except trying to force people to have smart meters installed. No point in phoning because it gets you nowhere. The confused state of SSE is really frightening. Completely, and I believe deliberately, difficult to understand invoices for a start. Gross overcharging too. So many problems with them now I don't know where to start any more. I will not phone them again. It is a waste of my time. Some of us have work to do and cannot wait on the phone line to only get somebody who cannot help. If you do get through nothing happens afterwards and you are back to square one. I even tried emailing the CEO but he couldn't care less how the company is run.

Why we aren’t allowed Zero stars I will never understand? The phrase ‘left hand doesn’t know what the right hand is doing ‘ has never been defined more appropriately. An absolute joke of an organisation. Rarely answer your call. When they do - it is a South African call centre who don’t have a clue as to the UK energy marketplace/ machinations of how things work here. I was threatened with court action/ bailiffs for monies not paid by the previous tenant. To avoid having the doors ‘kicked in’ I paid the bill hoping a call/ refund would follow. Forgive my naivety, They don’t have a clue what I’m talking about. PLEASE!!!! Avoid SSE where possible - they qualify as the worst utilities provider I have ever come across. Their customer service is abysmal at best. They are a disgraceful organisation. Heed advice from one of their ‘customers’ - DO NOT APPLY TO / USE SSE / SIGN UP TO THEM! They should be black listed from the UK government as being an energy provider. For your own sanity / wallet - avoid SSE where possible. They are the ‘Black Death’ of providers. At least the Black Death only lasted 7 years (killing 50 million people) SSE are without question, the worst organisation/ energy provider I have ever come across. I plead to your conscience- AVOID SSE AT ALL COSTS.

One of the worst companies in the energy sector I've ever been a customer with. When I first moved into the property it was the first time I ever dealt with an energy company so had no expectations. Things were fine, although expensive, until I lost my job and it got to the point where they were demanding me to pay more and more even though my usage was less and less, which was long before the price hike I ever came in. They refused to let me pay a payment plan when I lost my job to clear some of the outstanding balance, and it took years to resolve. During covid they finally let me pay my bill via a payment plan after a bailiff came to my door threatening legal action I quoted they have refused to let me pay a payment plan. So I call them and they confirmed it with me that I was entitled to one. They then left and allowed me to start making payments. When I finally cleared the debt they tried to increase the amount of money I owed by adding on two extra months which the next company actually fought for me to leave when they'd seen everything that had been through. When they finally showed me an Excel spreadsheet of my usage, it turned out I was paying the 6 months before I moved into the properties usage. No one could understand why I was paying so much for energy. So when I got a quote for £50 a month with another company. It was a no-brainer. At one point I was paying £200 a month for a one-bedroom flat. Would never trust them ever again.

Update.

I still have not been repaid the £3192 they took, when £140 would have been more realistic. The guy I spoke to said he can't do anything. Well I knew that. No one has done anything. I've got a complaint case number but they haven't done anything to sort that either.
I do think I'm lucky having read what they are capable of. So far they have only emptied my bank account. I've not had a court order or debt collectors.

Alex and Harry did the cavity walls on my house today, they were polite professional and very respectful of my property.

Appalling company, estimated bill s that are completely wrong, inflated usage rate for the last 9 months, arguing constantly, providing evidential meter readings and all being ignored. We should have finished with them 2 days ago but they keep blocking our move. Won't respond to complaints, daily telephone calls are being responded to with "Call back in 2 weeks", cant get through to accounts, cant speak to anyone in authority, now the phones are down and arent taking calls at all! After all this they have now stuck us with a further 12 month contract!! This has now been reported to OFGEM. How can any company be allowed to run like this?
Anyone considering using these cowboys should think again, nothing but problem after problem that they won't sort out.

Bill paid on time however still received court action threat letter and late payment charge threatened for my business energy. Cant contact them by phone either to discuss. This company is a scam company

Spoke to Peninah 28th June, offered first class service which doesn't happen very often. Really thankful for her assistance.

I am speechless, spent 2 years fighting these crooks for overcharging, went to the Energy Ombudsman and they upheld my claim. Resolution was SSE was to correct my bills, refund me and pay a fine within 28 days.
Guess what 3 months later received nothing from SSE, still getting incorrect bills. Energy Ombudsman reply:
Unfortunately I am not able to give a timescale for these to be completed. I can assure you that the case will remain open with us and we are continuing to contact SSE to chase the resolution.....so Energy Ombudsman a waste of time as well if they cant hold these crooks accountable.

They'll charge you triple than what it normally costs and then ignore you to make interest on the owed money.

Today, after 4 months of battling through countless telephone calls, continual emails, utterly wasted time plus wading through tons of incorrectly billed invoices, estimated reads and incorrect periods, I won the jackpot and got Ann Lopez on the other side of the line! Oh my goodness Ann! You are a blessing in the madness called SSE. You calmly, patiently and efficiently actually listened to my dilemma and solved the issue that has taken MONTHS to resolve. I cannot compliment you enough! Thank you. THANK YOU. Thank you!
Warm regards
Catherine

Probably a waste of time writing this as after thousands of awful reviews they are just awful. Clueless customer services, complaints unanswered. In a nutshell over estimated significantly. Gave actual readings that were accepted but they have failed to redress the estimate back to the actual reading. They then estimated from the significantly lower actual reading back up to the previous estimate so charging twice. We are talking thoudands of units and demanded £12k to pay for the double dip. Were are actually owed a £12k refund. Customer services could just not get their head around the issue and kept asking me to write in. For the 10th time. Told me the account was correct because it was on a 'variable rate'. Comedians. The price might be but not not the consumption. Have been emailing with specific individual but they have 'contrctor' email addresses and drop off the conversation. You are then left to the customer services pool and you start over again. Moving away from is company.

Have been trying for 9 months to have old electric cables removed , took 10 months for ovo to remove the metre ,ssen came out and said once metre gone they will remove cables .....they put yellow danger live stickers on cables which are now sticking out the ground and I have to walk over and now are not answering emails to come and remove there live cables.....deansford Po304dx

My power went out at 04.30 at 09.00 l phone them up to say about my power has gone and the person said they will phone me when someone is coming out with in 3 to 4 hours I got home from work to find a cardigan in my door saying that someone came round at 11.45 but no phone call so l am not happy with this this was at 13.00 been on the phone to them now for 2 hours trying to contact them l just give up a load of rubbish

Is Clifton, one of the customer service team a real person or AI? If AI then the computer needs rebooting. The whole board of Directors needs rebooting.

Customer service are two words that SSE need to read up on in a dictionary. After finally receiving a correct bill after seven months of chasing and being threatened with being cut off, no calls are returned or answered to discuss compensation. This bill will not be paid until I have spoken directly to Clifton, whether that be by seance, smoke signals, letter, fax, email, telephone, or in person.

PLEASE, just call me!!!!!!!

Last Summer we waited in all day at our business for an engineer to come and fit a smart meter, having had a couple of failed previous visits where the wrong type of engineer was sent who was not trained to deal with 3-phase power.

Following a complaint from me, we received a letter on 10 August 2023 stating that as SSE had failed to meet their guaranteed standards, we would be credited with £30 compensation – a nice gesture I thought but we are yet to see the credit. It’s a small amount but as a matter of principle, I believe SSE should pay if they say they will do so and also as we were inconvenienced by them.

The letter stated that the credit would be applied to our next quarterly bill in November 2023 but it was not.

17 Nov I filled out the SSE online complaint form asking for the £30 but no response.

30 Nov I sent a reminder but no response.

8 Dec I phoned and when I eventually got through, I was advised that a note had been made and the credit would appear on the next quarterly bill in Feb 2024.

Jan 2024, I phoned to check the situation and to ask when our bill would be paid by DD and for how much as it was not possible to see anything on their system due to some upgrade they were carrying out. The customer services person was unable to give me this information either due to some malfunction at their end (it’s quite important for small businesses and their cash flow to know when & what payments are being taken!) but I was assured that the credit would be on the next bill.

Surprise, surprise, no credit on the Feb 2024 bill.

21 Feb 2024 I called and waited 54 minutes to be put through and was eventually given a case number and advised the credit would definitely be applied to the next quarterly bill in May 2024 ‘as a gesture of goodwill’.

No credit on the May 2024 bill.

I7/05/24 I completed their online form asking why the credit had not been applied - no response but not holding my breath.

I have never dealt with a company where it has proven so difficult to get through to anyone who can actually do what was agreed. Useless. No wonder I’m turning into Victor Meldrew!

Just terrible. Nowhere to even begin.

SSE are trying to say I owe them money from a property I lived In back in 2022, they have sent this to debt collectors and despite my providing proof of my new tenancy clearing confirming the date and that the debt ain't mine they are to stupid to open there eyes and read. My name is Keanu Banks and I lived in Flat 2, 5 Vernon Square, Isle of wight, DOB 17/04/1998. PO332JG. SSE complaints email is invalid. I want a full subject access request under the GDPR as I had previously spoke with a lady well over a year ago confirming the debt is not mine. I know this response will be passed to their excalations team but that's not good enough. I want to speak with a TM. STOP SENDING DEBT COLLECTORS FOR MONEY I DON'T OWE!!! Sick of saying it