SSE Energy Solutions  Recenzje 453

They do answer the phone terrible service

Just received a bill through the post for £446524, payment due in 4 days time. Moved to a new supplier 8 months ago.
It is a small family run joiner work shop, we use at most £100 per month.

The worst company, they send 50 letters to your door with money going up and up. I’ve tried to change my energy supplier and they’ve objected just so they can rinse you. To try and get through to their customer service you’re left waiting an hour and they’re helpless. Do not recommend. So glad I got away

I got a complaints handler and what a waste of time he was, a one Steve Davis.

He wrote and told me to disregard the multiple credit notes. WHAT UTTER NONSENSE !!!!!!
Of course I have to take them into account and reconcile them with the invoice to work out the correct VAT to claim from HMRC.

With reference to the back billing to 2023. there has been quite a few occasions where actual readings have been given over the course of that time which should've been a fixed point in time. Including the actual reading given in October 2025 and January 2026.

IT IS DISINGENUOUS OF HIM TO SUGGEST IT WON'T HAPPEN AGAIN AS THIS IS NOT THE FIRST TIME IT HAS HAPPENED.

Davis did not behave like a genuine complaints handler all he done was preach the company doctrine and implying it was my own fault for not having a smart meter. Funny thing is the employees of the Post Office defended the Horizon Software against the poor Sub Most Masters. DAVIS 'S CONDUCT TOWARDS ME IS JUST AS BAD.

How do I know he was just going through the motions and trying to white wash what was going on ???

WELL THE REPROBATE DIDN'T EVEN BOTHER TO SPELL MY NAME CORRECTLY

WHY ARE YOU DELIBERATELY PERSECUTING ME ??

Over one year after leaving SSE energy solutions I have received a credit note for £62.34 charges for November 2023. Despite being a credit note it says payment due by 14.4.26. It then says the credit balance is being carried forward and will be deducted from your next bill.
As I am no longer a customer they will find this difficult.
They really are idiots.

sse send me invoice nearly every week is so confusing showing credit then next bill again repeating with different figure when i never pay them any extra only pay what i owe but still this crazy cr bill keep coming .

Got a letter today. Just about my annual price increase, as ya do.
Turns out (I had no idea) we've been paying them £1.50 per letter since they implemented it "a long time ago"

So, rang em up to moan and was told "we did inform our customers" Well, I say not!!

Fact is, she said I had to cancel paper comms "online only" and can't do it on the phone.

Hate these cowboy companies and it's not just for this reason either. Check if you do get letters/statements by mail, you will be charged for them.

Do not use this company. Please use any other energy company at all costs. They have no idea what they are doing, tried contacting through various channels, no one gets back to you. Im sure the CEO is incredibly proud of what they have achieved with this company.

If I could give them 0, I would. Utterly inept. It's been 4 months since the energy Ombudsman handed down a decision, and SSE Business hasn't managed to fulfil any of the 3 requests. I am still chasing a £300 goodwill payment which they insist on sending by cheque to an address that doesn't exist; an address they've been told is incorrect on about 15 occasions. Today, I sat on hold for 20 minutes after initially getting an answer, only for them to hang up on me. I just love wasting my life...

The worst Company ever you have to wait hours to get in touch with them and So expensive, avoid them at all cost.

Terrible customer service. We have been trying to switch providers for business electricity since 11th November 2025. The transfer has been blocked by SSE as they won't release it, because it's not correctly pulled through on their system(which is their problem not mine). They have now decided to send us a bill for out of contract rates since November. I raised a complaint in November to state we do not want to use SSE and have tried to switch multiple times but they won't release it on their side, I've also asked them to not charge out of contract rates in the meantime, and now we have been sent a £2,330 bill! Every time you call them, you can't get through for 40 mins at least. It's shocking, my complain is still open and no resolution.

Worst energy supplier.
All staff from contracts, customer service, and complaints departments from. Basic to menagers all useless and brain less nobody is capable to sort my case more than a year

Despite the numerous negative reviews, I wanted to share some improvements I’ve seen with SSE. I remember trying to get a plan for my small business about a year ago but had troubles understanding their website to know which plans are meant for me. I had called customer service, which was a terribly long wait with no tangible result. Frustrated as I was, I decided to move on to another supplier.
I had recently opened a new site and decided to check them out again, and I can see a new refreshed design for their tariff page which clearly explained the best plans for my business. I also tried reaching them and the wait time was fair and I got treated better by the team.

There’s still a lot of improvements needed regarding billing and customer service but I can tell they’re working on it.

Terrible experience of emails ignored. Called them and nothing happens that they say is going to happen.
Had I seen the reviews here I would have not moved and please do not use this company.
The smart meter has not been working since 2014! Though we have a 7 month break with them. Despite Emails and a formal email of complaint there has been no feedback.
Im left with continually chasing them just for them to abide by the law. The good news is that from this month the law comes in that compensation is due so I will be pursing that.

I feel like my small business has been extorted by SSE. We were a customer of theirs for a long time. I submitted meter readings on time every month but they stopped sending invoices for many months. I phoned on several occasions with meter readings, asking them to send invoices and they still didn't send an invoice.... until around 10 months in to this an invoice landed in the post for approx £10,000. There is no way we used that much electricity as we are now spending around £150 per month with Scottish power who are excellent. Faced with the thoughts of trying to sue a massive corporation I decided to just pay and move on with life which was a massive blow to our small business. Stay away from this horrendous company!!

SSE Energy refused to let me open a new contracts solely because I have an old account with a balance — even though that balance is on a formal repayment plan, paid by Direct Debit, and completely up to date. I have not missed a single payment.

Despite paying responsibly, I was still blocked with no flexibility and no fair consideration. This feels punitive and shows a complete lack of respect for customers who are actively resolving their debts.

This is unacceptable customer treatment and I will be escalating the matter to the Energy Ombudsman.

If you value fair treatment and reasonable customer service, stay away from SSE Energy.

Your waiting music is absolutely awful, it is so pitchy and screechy. After waiting on hold for 45 mins I was well and truly fed up with the awful music which was making me feel sick with a head ache.

Wait times need some serious attention as they’re not customer friendly.

SSE use a contractor to sort out complaints. What are the managers doing other than sitting on a nice fat salary and hosting evening events with customers money while customers get little support. I am talking a business account here. 3 years challenging bills and still no further on. Even a manager couldn't sort out the mess SSE have made. Unbelievably incompetent Company. To all businesses out there AVOID THIS COMPANY. We are block managers and if we inherit a block with SSE as the supplier we move away immediately. Do not waste your time on this terrible rip off of a company

I used sse for my business and when I left the property I informed them that I was leaving and asked for a final bill and gave them my new details. Sse told me that as my bills were estimated, if there was anything owed, they would sent my a final bill
The morons only went and sent their bills to an empty building and then sent debt recovery.
Incompetent staff that can't follow simple instruction.

Every month I have to make calls to sort out billing issues and to complain that on line meter readings cannot be submitted. We have a smart meter which they say works but it fails to notify the billing system which comers up with ridiculous estimates as much as 10,000 bigger than the real figure. Al;though they promise to deal with it, it never gets fixed. Result are contract ends this month and we are leaving.