SSE plc Recenzje 3995

No internet for days for an entire village as they won't send an engineer out to change a fuse!

I've been trying to create an account for several days, but the website stubbornly refuses to accept the postcode I'm entering correctly. Fix your website; it's impossible to register an account.

SSE are a disgrace, avoid

The supply was disconnected, we paid the requested reconnection fee and £500 deposit on the 30/06/2025. Today, 13/10/2025, still not resolved, no electricity and no one at SSE seems to care.

These guys never fail to amaze me, in 2024 I signed up to a 2 year fixed contract, I have over paid EVERY month even when they wanted to reduce my monthly payments.
Fast forward to October 2025, I have received an email saying that my monthly payments will be increasing from end of October (but I’m in a fixed contract until 2026)????
Tried to get a hold of them, it’s impossible.
IF I manage to get in touch before my payments are due I know exactly what they are going to say, it will be because I have asked for a refund of MY OWN MONEY that was building up in their cash pot. I was threatened both times I had a refund that my payments will be increasing but I also had an apology email from someone claiming to be higher up and saying I do infact over pay and my payments would not go up throughout my contract with them.
Its going to cost me less to pay the early exit fees and go elsewhere than for the new mo they payment.

During storm Amy, the most wonderful young man, christen or Christian phoned me multiple times to make sure that I, an elderly disabled living alone, was ok and managing.

I called him back to say thankyou and the total opposite response from someone who sounded like I'd woken him up. Dreadful
I never could get through to Christian again but wow.. .he is the kind of customer service person everyone wants and needs. So if you're reading this Christian, thankyou so much for going above and beyond your job description. You made a difference.

Received a sales call from SSE, that appeared on my phone as Spam call. I answered anyway to be polite, he said he wasnt going to try to sell me anything then went onto say they could save me money. I told him I'd recently agreed a fixed tariff and he hung up on me immediately. How rude! I wonder why he hung up if he wasnt trying to sell me anything! Obviously just call centre staff on commission only pay, who have to make about 100 calls an hour in the hope of making any money. Obviously not a reputable company if they hire staff to do that.

Been with SSE for years since the days of Swalec. They have always been good to me. Excellent Customer Service. Personally, I will be keeping my Gas Quantum Meter just in case it does get really Cold.

Sse sent there tree surgeons to cut trees next door instead of shredding them at there place they parked there van along my drive and shredded there tree branches all over my car and drive. When I complained the men lied and said it was really windy that day the sun was shining and I had just finished cutting my grass go carefully with these cowboys

Cut my mains electricity called sse they where brilliant customer service engineer was there within the hour. Very pleased. The engineer was very helpful and very professional. 151 stanmore rd Winchester. I appreciate your help and speedy help. Thanks sse

If I could give it 0 I would. Appalling service. They owe me 30k and vat on business bills. This concern was going on for 2 years trying to get it resolved. Passed pillar to post . No reply’s to emails no replies to phone calls. Surprised the company is still in business. Need boycotting by all, businesses due to their lascivious of incompetence staff and terrible customer service. After 2 years of tying to revolve and no one taking accountability. I involved ombudsman. Should have been revolved within 8 weeks , no it took 8 further months under the remedies of ombudsman’s, how s that for custom,r service. Under the eyes of ombudsman they couldn’t get their staff to conduct any queries properly or conduct the remedies correctly. We needed a new single rate meter installed , however took forever for them to come out and then ‘accidentally ‘ installed the WRONG METER’ All under the watchful eye of ombudsman which shows how incompetent their staff and managers are. I asked for compensation due to the ongoing 2 year problem , go even I was owed 30k from this problem and not being able to claim vat for 3 years they offered a good will payment of 250npound!

When I press the matter I’m told as I went to ombudsman they cannot open a resolved complaint. They think it’s resolved. Laughable. I’m seeking legal action, if anyone wants to hold this company to account for their piss poor service email riverview kitchen cafe in Durham city centre and we can all put complaints together in a legal suit. FAO; Lyndsey GERGIN

I was receiving high estimated bills over £30k and I was up countless nights, stressing and the company SSE wasn’t helping with this either, terrible terrible company. However I rang through SSE and spoke to Fatimah Ghaffar who attentively helped me through my situation. She was able to bring down my balance to £8k and all I can say is she is a great asset to SSE and need more people like her. Caring, smart, took her time and all round helped me through this tough situation. 100/100!

There are no words to explain exactly just how bad this company is. Anyone that is considering using them please for the love of god, do not.

This company owes the development in which I live a refund. They have admitted that a refund is due and have confirmed that they would send it to us but they have failed to do so. I have raised a complaint to which they have not responded.

This has been going on for months. I don’t think we are the only ones in this situation. I’ve read of others. Think how much money they are making on our money.

Don’t use this company.

After months of repeated billing errors, ignored meter readings, and overestimated bills across multiple SSE accounts, it has been an exhausting process to get accurate statements and refunds. However, today I spoke with Sameed from SSE’s billing team, and I want to highlight the difference he made. Sameed took the time to listen, understood the details, and managed to resolve most of the outstanding issues, including correcting incorrect bills and arranging refunds. His professionalism and persistence stood out, and I genuinely appreciate his help. I only wish SSE employed more people like him — it would have saved our organisation many months of unnecessary frustration.

I got invaluable help from

Mysara Babekr || Customer Service Advisor SME.

I am a director of the Freehold company to a Property and I was concerned that we we were not up to date with our payments. I had asked our Propery Managment Agent to look into things, and they said it was difficult with these big companies.

However within minutes I was through to Mysara who could help me, and within say 15 minutes and me providing the meter reading, we had established that our building owed SSE about £8K, but for some reason the Billing had been stopped in Jan 2024 - so after I had confirmed the billing address, we found a way to send the Invoice to the Property Manager. I shall be chasing up to see that our outstanding amount is paid.

Good outcome for SSE to have the £8K they are owed, and good for our Freehold company to have our Accounts updated before the Y/E.

Well done Mysara - you even got your calculator out and gave me an estimated figure! I couldn't be more delighted with the logical and calm assistance I received for him. I cannot believe that one phonecall can sort out £8K!

Watch out, this Company are a bunch of ...! Avoid at all costs. They double billed for every unit we used, sent a number of threatening legal letters, despite our genuine attempts to engage with them; told us we owed over £4800, and now, finally after months of stress and hassle, accept that actually the right bill is £840. The shame is the regulators let them get away with this. As if running a small business in England is not hard enough, we have this crooked and apparently unregulated energy supplier harassing and threatening us, when the error is all theirs. Cannot say how much I hope to never deal with SSE again.

Another instance of SSE significantly overbilling by over £2000 taking the money by direct debit and then making the client jump through hoops to get the money refunded.
Atrocious customer service even though I remained polite and respectful throughout.
Despicable money grabbing corporation bordering on illegality.

I am extremely annoyed and frustrated at the harassment and complete lack of customer service received from SSE, especially when I don’t have a contract with them in the first place!

My details were passed to them without my knowledge or permission when I bought land on 20/5/2025 with a battered falling down workshop containing 1 plug socket and ever since then I’ve only ever received invoices and threatening letters/texts with a totally hyped up and inflated standing charge.

Sales Department have NEVER contacted me to send a welcome letter or negotiate a contract or rates. I am now with Octopus who are amazing by the way, and I’ve phoned SSE 4 times to get this resolved saying that I’m happy to pay the business rates that Octopus are charging, but not the made up ones I had no idea of, but instead they send me a threatening text saying debt collectors will be involved and my credit rating effected if I don’t pay the made up amount charged. Utterly disgusting and wrong!

I have 2 complaint case numbers regarding this and was informed that someone would contact me after 2 days to discuss further. Instead I just get the threatening text and no phone call, so it’s obvious that making complaints makes no difference and is a complete waste of time and effort. I should be charging them for the time that I’ve wasted trying to resolve this, when I don’t even have a contract to begin with!

I will call again today after I've sent this and make the payment of what I believe is a fair amount (exactly the same as Octopus business rates) for the duration the electric supply has been with them and hope this resolves the matter once and for all, especially as I have NO CONTRACT with them and never been contacted by Sales Dept to create one. 
Threatening me with debt collectors for something that has been paid in full is ridiculous and petty and will no doubt cost more money than what is being debated.
I believe that paying for the electric I’ve used at the exact rates that Octopus are charging me is completely fair and resolves this matter in full. 

I just want to add that staff on the phone have tried to be helpful so I’m not faulting them, it’s SSE that are acting in an overhand and bullying way and should not be allowed to carry on trading when you look at how appalling their rating is on Trust Pilot. I would never have agreed to sign up if given the choice and Octopus are literally a 100% better company.

I refuse to have any further contact with SSE after today as my bill will be PAID IN FULL and I am now an Octopus customer.

Please anyone reading this, AVOID SSE AT ALL COSTS AND USE OCTOPUS INSTEAD. SSE ARE A BUNCH OF THUGS WITH NO ETHICS OR PERSONAL CARE!

If there was a zero rating I would have selected that.

Took 5 months to have the local community hall electricity reconnected where a smart meter was installed.

Received bills for standing charges when there was no electric being supplied to the premises as it was disconnected.

From the new connection I received a letter stating I was the new tennant and I was on the Variable base rate which was a lot higher than contracts available. They advised me to contact them to arrange cheaper rates.

I contacted them on multiple occasions being advised that someone would contact me to discuss the account but never heard back.

As time progressed I continued calling always being asked for my last bill (which I never received) and every time contacted the company was asked for a meter reading (although a new smart meter had been installed) and informed a bill would be generated and would be sent in the next few days. Also a contracts manager would be in touch.

No bill ever arrived as promised.

December 21st 2024 arrived and the old treasure who is an oap telephoned me in tears saying she was being persued for electricity supplied to the hall although SSE had been made aware she had no connection from the hall and I had a letter stating that I was the new account holder. I was then threatened I was liable for those costs which included standing charges for when there was no electricity being supplied.

I was lied to on multiple occasions and upon receiving multiple official complaints I received no update.

I spoke to contract managers on several occasions informing them of my concerns of not being able to sign up to a lower rate. I was informed several times that there was a problem on the system and someone would contact me shortly which again never happened,

After many more calls I finally spoke to an adviser who informed me my account had been frozen and that is why I received no bills. The adviser stated he unfrozen it and I would receive bills. He wasn't lying I received 13 bills 2 days later for the same date range with all different amounts ranging from £18000 to £0.

Upon speaking to a contracts adviser I was informed the bills could not be backdate to the more favourable rates unless I signed up for another years contract.

I spoke to the collections team who agreed this was unfair and they would be backdated.

When I contacted them they informed me there was no record of that call and made out I was a liar.

To cut it short they are totally incompetent verging on criminal. Through no fault of my own I was unable to sign up to a lower contract rate from the beginning and I was threatened through entrapment and coercseion to sign a new contract.

Avoid at all costs.