Social Security Administration Recenzje 

I had gone to the SS office and stood in line to be seen. They handed me a sheet to fill out and hand back. Then told me they will call and let me know when my appointment would be. I recieved a text what day my appointment would be. I had called to make sure and possible change it and was told they did not show I had an appointment after holding for 120 min. I went anyway to the appointment and was told they do not do the applications in office anymore and will set up a phone application. Then was told mind you this is April that my phone consult will be in June. This is after I had filled out a form of what I need and took off 1/2 day of work to take care of what I needed only to find out it will not happen till June. I also tried to call to discuss my issue and had to hold 120 min before I talked to anyone. I don't know why they are so unorganized, or why everything takes so long. I also lost a 1/2 a day's pay.

Of course social security is the worst government mess. Besides the fact being on hold for a record time of 4 hrs 13 min and didn’t hit the lottery to get the call back feature 🤣 finally got a human. I cannot get online with my SS account for the life of me and was told to ask for the help desk. So after this over 4 hour hold she said sorry I can’t help u…really 🤬 in all the times I call social security, these govt employees are rude, unresponsive and unsympathetic, I think that is part of there job description. I hope these idiots have issues with their social security when they are not employees.

After enduring 207 minutes of the SAME announcements, (per the system, wait time would be ~ 80 mins) the survey automatically kicked in - with question prompts that were of no value to me as none of them related to my experience on that call. No one answered the call. Will there ever come a time that retirees will receive the help and respect due to them? May God help us!

Makes me absolutely sick to my stomach that an illegal immigrant who hasn’t worked a day in their life is getting a check but I’ve been fighting for almost three years for help with every autoimmune disease in the book. BROKEN SYSTEM

Maybe it's just me - I just had to deal with this agency. I set up an acct online , did some paper work , sent some documents , etc. It did take a bit more time than I was expecting but the website is excellent and email very timely on keeping you informed. Overall I have had an excellent experience !

Solicited mi social hace 1 Mrs y no lo he resivido

On hold over 3 and a half hours said it was going to be 120 minutes.Hung up at 7:00 when they close.Noone ever answered

I am on whole with the SSA and have been waiting to speak with someone for 1 hour now. I called the number 1800 772-1213. No one has picked up. I have just been staying on the line. The North Dallas office off 75 hung up on me twice when I called. Called a 3rd time to speak with my case worker and she ignored my call, sent my paper work to Austin, TX.. The lady in Austin never did send me any paperwork, she said that she sent to me. I have her number and ext. It's a Merry go round that they are playing with me, included is my daughter school that plays games also

2 calls and a 4 hour and 42 minute wait on hold...to check status of app. for medicare...ssa web site gave a 1 month time line the rep. I spoke to said 2 months...if the ssa web would have a more realistic time frame I would have save 5 hours...of course the phone rep. did not give a sh#t..I had an expectation of this government department to be very sucky and it did not disappoint. I hope they all get doge'ed.

I changed my phone number.
I made numerous phone calls in 23 but had to GO IN TWICE to get it taken care of. Fast forward to Dec 24. Same situ.
YOU CANNOT OFFER PPL ONE OPTION TO REET THEIR PROFILE INFO. YOU SENT ME 2 LETTERS WITH TEMP CODES AND I STILL CAN'T GET IN.
I've called numerous times to no avail.
I'VE BEEN ON HOLD FOR 2 HRS AND 45 MINUTES.
This is insane.

The online process was clear, sequential, user friendly, step-by-step directions, confidential. Great.

After being on hold for over three hours I had to finally give up to go to an appointment. I have tried various days and times over the past weeks and cannot reach anyone. All I need is a letter stating we do not qualify for Extra Help. I have wasted many hours with no results.

Racine social security office is a poor excuse for so called professional government business! They lazy and at this point very comfortable in their jobs due to the fact the found a way to lie to disabled people in order to get the out of their faces and off the phones.
They are hurting the disabled instead of helping.

Went to the Social Security office in West Palm Beach today to ask about my Medicare Part A status. I had made an appointment, was seen on time and received outstanding service. The security guards treated everybody entering the building with respect and were willing to answer questions and help, and the nice lady at the window was friendly and efficient. A very pleasant experience - thank you!

My wife and I had a telephone appointment scheduled by SSA a month ago for 9am this morning to verify our 42+ year marriage. Nobody called. I called the local office, after 15 minutes a recording said to call back later and hung up. It's now 10am and still no call. For whatever reason she can't complete here family benefit online from her account even though we've been married over 43 years and have been filing taxes every year. The local SSA office even had us come in to update here name change from 1984 only to tell us they already had it. All of the info they need the government already has from my 12 years in the military, but they don't talk to each other because that would make sense. The SSA needs immediate help from DOGE. Still waiting.

HERE’s a trick
When the AI asks how to help say “agent”. Just keep yelling “agent” until one comes to the phone. Seems to react to being yelled at and the word agent.
Two stars because the woman who got on the phone was kind and helpful.

SSA website is not that helpful to us seniors at all.

Whereas previously we could walk into an SSA office, now they won't let us in without an appointment. SSA requires us to use their website to get all services.

I tried to apply for Medicare by pressing the Apply Online link. After submitting the form, I simply got an error which read: "We cannot process your request.
We are sorry for the inconvenience, but we cannot process your request online. If you live within the U.S., our territories or commonwealths, you may call our toll-free number, 1-800-772-1213. If you are deaf or hard of hearing, call our toll-free "TTY" number, 1-800-325-0778. Representatives are available Monday through Friday from 8 a.m. to 7 p.m."

If we need to call the 800 number, why is there the "Apply online" link? Calling the toll-free number proved totally useless; it simply played recorded announcements.

This is a US Government agency that is meant to serve the senior citizens who worked and paid taxes all their lives. At a time when they need the help that they paid for, there is absolutely no help.

I had mailed a paper copy of the Medicare application two weeks ago to an office that is fifteen miles from my home, but there is no way to find out if they got it! And without knowing if they got my enrolment application, I can't decide whether to buy medical coverage through my spouse's employer or not. And tomorrow is the deadline for their Open Enrolment!x

The SSA employees maybe professional and helpful people, but the system is not helping senior citizens at all. Keep in mind, most senior citizens have mobility and other health issues, and many have digital challenges, too. Mandating appointments, requiring seniors to do just about everything online, making it impossible to do certain things online, and making the scheduling process so complicated are issues that bring more misery to the lives of a lot of seniors.

Another ridiculous federal agency... I want to file for social security, but I know that if I file online, I would still have to call someone to get my questions answered during the process. I called early enough in the day, but apparently, all the employees are playing video games while getting paid to "work" at home... The original message told me to expect a hold time of 100 minutes - I've now been on hold for over 4 hours. .. Pretty sure their goal is just for us to give up. I have to wonder, are they unable to do their job because they have too many of their staff checking to see if we are saying anything that is true but deemed "misinformation" on facebook?... I guess I'd better take down my post about men not being able to get pregnant. I worked for the government and I may have to revise my estimate based on my years there, that for every one federal worker who works, there are at least 10 who just kind of hang around.

I have been on hold now for 3 hours and 13 minutes. The music keeps playing and message every 4 minutes says my call is important to them and someone will answer soon. I believe there system is broken. No other phone number to call but 800 772 1213.

Mrs Guyette at Watertown NY SSI office was very accommodating, professional and friendly. Thank you for all of your assistance!