Social Security Administration Recenzje 

The social security administration is one of the top agency in my opinion that can ease a individual finanancial difficulties when faced with a life changing event. I had a life changing event 16 years ago and my expierence with the customer service rep that answered my call to the claims rep who I met on the day of my appointment was kind and compassionate. No one individual is perfect, the employees that work with SSA are caring, kind,compassionate, empathetic, and understanding. Everyone expierences may not be the same and while many of us are dealing with health issues and life changing situation can oftentimes be frustrated at how long the wait time can be either on phone or in person visiting an office. What we as the public should remember is that the employees are human and they provide and give each individual their best on any given day. SSA is consitently trying to improve and implement methods to improve the customer expierence.

Today, March 18, 2026 I had the unfortunate experience of witnessing the most unprofessional security officer that I have encountered. The officer who was assigned to the post/ desk located near the kiosk in the lobby of this SSA office on Hamilton Rd in Columbus, Ohio needs reprimanded for his poor attitude, tone of voice and condensing comments:

*This officer told another grown man to “Take a ticket out the kiosk and sit”!!!!

*This officer scolded another man take his drink back to his car and when the man said can I just keep it in my pocket, the officer said very aggressively “ there are no drinks aloud anywhere in this lobby”!!!!

*This officer also threatened the entire lobby because a couple of citizens apparently forgot to silence their cell phones. His excessive sarcasm and demeanor was very unprofessional.

The service at this Social Security office was extremely disappointing. Most of the staff were rude, dismissive, and treated people with very little respect. It felt like they had no patience for questions and were not interested in helping the public.

The attitude of several employees was unprofessional and, at times, came across as discriminatory. People come here because they need assistance with important matters, and they deserve to be treated with dignity and professionalism.

The only person who was kind and respectful was the security guard, who actually greeted people and treated them politely. Unfortunately, the rest of the staff should learn from that example.

This office seriously needs better customer service and professionalism.

The answers from the staff was responded quickly. The information was easy to understand.

People in this business should just quit if they don’t like there job. I can’t stand rude disrespectful people for no reason. Waiting 30min is fine but to talk to someone who doesn’t want to help just help everyone and quit.

I have a fused spine, bad lower back from scar tissue from a previous surgury that hurts so bad I can't stay in bed for more than a hour and neuropathy in my feet and legs so bad I can't feel my feet. I am 60 years ol and have been paying into social security since I was 16. I must be the wrong color because the workers here in Birmingham keep rejecting my disability claim. I guess people like me are just supposed to keep paying into the system so crackheads can continue to draw money from us. What the workers at SS keep forgetting is that the money is not the government's, it's ours, the citizens that pay in. Hopefully one day soon people will wake up and get rid of the millionaires in power and return our country to us.

Social Security system is absolutely incompetent. Not only do they take you out of order and that means that people that came in after you in line get taken before you. Their online system is absolutely impossible to use very incompetent very incompetent.. Lazy government employees

The Social Security office in the state of Kenosha Wisconsin is the worst place I have ever been dealt with and visited I had a hearing here I’m getting phone calls how to do this and how to do that they’re guiding me on different ways with so much papers really overwhelming they look like they don’t even know what there doing on how to do things and how I can be represented by a administrative judge but never told that I needed to be represented by an attorney they go and dismiss my case which I don’t understand why they didn’t inform me that I needed to be represented by An attorney in the beginning this is what I’m talking about they do not help the disability and you sit there and say how I can do a lot of things because people help me do your job that you don’t do You blame the disability for overpayments learn how do your job it’s very unprofessional do to the fact you work for the government lean how to take responsibility for your actions on dirty crap you do you try to cover it up to blame the disability you have Sylvia Gomez Sits in social security office acts like nothing ever even happen she knows what she did why don’t you ask her what she did but yet she gets paid and she still has her job shame on you you make me sick!!!!!

I called to talk to somebody about a particular issue and I was told by that automated system that it would be about 60mins. That time went by and then some with still no answer. A lot of seniors like myself don't use computers or the Internet so we need to interact with people so they need to be more assessable. Instead we are put on hold for hours . If nothing else y'all should call back but in my case it wasn't available.

So I went on the phone to get my social security card and they said it would be an 120 minute wait I wait 120 minutes and no one answered😡. I'm trying to get my social security card and these people are making it very difficult and it won't end well

Second encounter with Mr. Hooper. He was at window #8 and he was very unprofessional and childish. SSA needs to dismiss him ASAP. SSA needs to hire people that truly want to help the community. Not someone who loves messing around with clients nor coworkers. He is just there to collect a paycheck and demean people.

Worst customer service, and HORRIBLE phone system.

impossible to reach from abroad. they have a dedicated telephone line but interrupt the connection after 20 minutes on hold.

i haven't heard back when writing by email either.

the reason i need to contact them is because they must have some glitch which prevents access via id.me (loss of access came after applying for benefits).

the benefits units seem fine, based on my early experience

Reflection: In 1980, the average price of a house was $45,000.00 and the average salary was $21,000.00. Now, the average price of that same house is $450,000.00 and the average salary is $34,000.00. Conclusion: In 1980, the housing cost-to-salary ratio was approximately 2 to 1; now it's approximately 10 to 1. What will Congress and the government do to improve this ratio?

Signup process fails after trying to take my picture. Completely invasive process. One of their suggestions was to unlock your credit lock if you have one!!!! WOW!! Security is one thing, but this is process is right out of the Dark Ages.

I have talked with numerous SSI employees and not one has been kind! In looking at the reviews, why is nothing being done to improve the service? It is absolutely horrible...everyone I have talked to has been rude! I had to tell her I was on my way to dementia to get her to work with me!

They over-regulate themselves. Inundated, over-worked, they attempt to regulate themselves and wind up bogging down. In over 4 hours effort, I couldn’t get them to do 10 minutes work, duplicate copy of card. And when I did go in to try it in person, they spent 20’ n told me to return for an appointment another day. When I did, the job only took 5 minutes. Can’t get out of their own way, create their own obstructions.

Thanks to Ms D Harris on 12/04 for been so helpful. She was up and above her duty. She did all she could to find out what the problem was and fixed so nicely. It was a very nice experience. Thanks again. 😊

Workers will absolutely see u without an appt. Wait time very short on any given day. My favorite thing is calling and receiving a call back if wait time is longer than 5 minutes.
Best experience I've ever had at a Govt facility.