Sports Direct Recenzje 

Made an online order for an item I wanted to give as a gift, paid 9.99 for delivery. Evri tracking showed a delay, but it did not update so I reached out to sports direct customer service who advised the item was lost.
They offered to send a replacement or cancel the order. As it is now only 1 day before I am due to give the gift, I asked whether they could tell me which stores the item was in stock - they just provided me with a link to their stores, so I just requested a replacement.
As I had to chase the order up, and it is going to be very late, I asked for the delivery fee to be refunded to which they said all they could do was just refund the full order.
I think a gesture of goodwill that I paid such a high delivery fee for it to not arrive, no communication be sent to me (I had to investigate myself) and also no real help from their customer service. Will not be using them again.

Stay away from Sports Direct (Frien Barnet).
Sold me a mis-sized pair of trainers in a box (two different sizes)and when I went back to ask for a refund I was refused and given a credit note which I did not want due to the inconvenience of returning to the store

The store manager whom barely spoke English was rude and lazy and would not accept that this is against trading standard / customer consumer rights.

When asked for his name he refused and walked away.

Poor customer service and couldn't be bothered attitude will result in customers staying away.

I will never shop in this chain again,

The used Evri to deliver my package.

They delivered it to the wrong address, I have a Grey door, they sent me a photo of someone at a white door.

I sent them a photo of my door and twice they replied -

Thank you for getting back to us.
​
I completely understand how frustrating and disappointing this situation must be, and I truly appreciate the time and effort you’ve taken to reach out to us regarding your delivery dispute.

After conducting a detailed review of your case, including verifying tracking details and courier reports, we are confident that the parcel was delivered correctly by our nominated courier. As a result, we regret to inform you that we are unable to proceed with a refund or replacement for your order on this occasion, and we must respectfully reject the claim.

We understand that this may not be the resolution you were hoping for. If you remain dissatisfied with the outcome, you may explore an Alternative Dispute Resolution (ADR) process. While we do not partner with a specific ADR provider, you are welcome to search online for a suitable ADR party to assist you.

We sincerely apologise for any disappointment this may cause, as this is never the experience we want for our valued customers.

If there's anything else that you need, please do not hesitate to contact us, and I will be happy to help.

Kind Regards,
Mohamad

I purchased several items from Sports Direct and subsequently returned four of them. Three items were classified as Sports Direct products, while one was classified as a Brand Partner item. As a result, I was required to pay for two separate return labels, despite having made a single purchase through Sports Direct and all payments being made directly to Sports Direct.
After returning the items, I received a refund for only the three Sports Direct items. When I contacted customer services regarding the missing refund for the Brand Partner item, the first agent informed me that the address shown on my proof of delivery was not a valid returns address. However, this was the returns address provided on the Sports Direct website for Brand Partner returns.
I contacted customer services again and was then advised that Sports Direct could not issue the refund, despite the payment having been made directly to Sports Direct. I was told that the agent would attempt to contact the Brand Partner team to determine whether they could assist with locating the return and processing the refund.
What I find particularly disappointing is the lack of ownership taken by Sports Direct throughout this process. As a customer, I followed the return instructions provided on your website, paid additional return costs, and am now being required to spend significant time chasing a refund that should have been handled smoothly.
Furthermore, when I raised my concerns about the inconvenience, delays, and overall returns process, the customer service agent abruptly closed the chat without addressing my comments or attempting to resolve my concerns. I found this behaviour unprofessional and discourteous.

One star 'cause I can not give 0. Now, 15 days since I placed the online order and still didn't get my items. The phisical store staff in DK it's a mess, I had to wait 35 min. to bring me something from storage room.
I WOULD NOT RECOMAND!!!

Nike trainers started making a squeak noise when walking after a few weeks do returned them to be told no fault found…

Bought a Man City shirt allegedly originally priced £150. Joke. Still paid £52. Unbelievable shoddy cheap material - it’s basically a plastic bag that should be on a market stall for a fiver. Equally bought two adidas bras - I own several already. Products were expensive yet clearly much inferior to ones that I bought directly from Adidas - ridiculously thin and one was wrongly sized. What a rip off. Never again. I imagine Trustpilot and Sportsdirect will now try to get a negative review removed by demanding order number and my address - that’s what they usually do. It’s a racket

Appalling company to deal with.Over €100 spent on items that were meant to be delivered last week. No tracking available and ZERO customer support. Apparently the issue is that my “browser doesn’t support live tracking “ 🤷‍♀️ Now have to wait ANOTHER 10 days before I can claim parcel is lost before they will “look into it”. Not even an apology. The fact that no one even bothers to reply to complaints on here says enough about this company. 0/10 Avoid

I am extremely disappointed with the service I received.
The shoes I ordered arrived in what appeared to be a used condition, and the shoe box was completely damaged and broken. This was supposed to be a gift, but it arrived looking unacceptable.
I also tried to contact your customer service through live chat several times. Unfortunately, the agents were not helpful at all and repeatedly left the chat without resolving my issue. Even when I asked them to look for alternative solutions, they showed no interest in assisting me.
To make matters worse, my request to exchange the shoes at the nearest Sports Direct store was rejected. I specifically needed these shoes by Tuesday as they were intended as a birthday gift for my friend. Due to Sports Direct's poor handling of this situation, I was left in a very difficult and embarrassing position.
I expect this matter to be taken seriously and resolved appropriately. I am very dissatisfied with both the condition of the product and the level of customer service I received. I will also be sharing my experience on social media to make others aware of how this issue has been handled.

I recently purchased items from team valley store and, before making the purchase, I specifically asked the cashier whether the items could be returned if they did not fit. I was told that they could be returned and was advised to keep my receipt.

When I later returned to the store to return the items, I was informed that I was not entitled to a refund. The returns policy was then explained to me. I explained that I had specifically asked about returns before purchasing the items and had been told that I could return them, provided I kept my receipt. Again in a extremely patronising way they stated that staff are not required to explain the returns policy to customers and simply pointed to a sign in the store. This response was totally unacceptable. When a customer directly asks whether an item can be returned, a competent customer service representative whould provide clear and accurate information regarding the returns policy. Having advised me to keep my receipt, the cashier could easily have explained that returns were limited to an exchange or credit note rather than a refund.
I asked the person dealing with the return if they were a store manager, they said yes and if I wanted to complain the relevant details were printed on the receipt. I reiterated that I felt I had been misled by a member of staff who had failed to properly answer my question, but once again I was bluntly directed to the sign displaying the policy.

I would also point out that relying solely on signage can be particularly problematic for vulnerable customers, including those who are visually impaired or have difficulty reading. This is precisely why customers ask staff for clarification. When a direct question is asked, customers should be able to rely on the information provided by store employees.
To make matters worse, as I walked away, the store manager openly laughed with either a colleague or another customer. Whether or not the conversation related to me, the timing and behaviour were highly unprofessional and left me feeling embarrassed and disrespected.
It's a real shame that businesses operate in such a way that customers are not able to be heard or listened to when they have been misled.

Hoping to buy a World Cup Football for my son’s birthday. Accidentally purchased a replica rather than an original. The staff refused me a refund despite not having any originals in stock. Horrible customer service policy. Will never shop in any of the Ashley group stores again

Wetsuit worn twice material stretched / ripped..... customer service Inspected and claimed external damage and not a manufacturer fault.....The fault was the quality!!!! ....don't bother

Everytime I go into Sport Direct in Northwich I usually have to wait around for 10 minutes until someone appears or go and find someone to help. Today I went in, saw a member of staff on the phone at the front of the store. She clearly saw me. She failed to come over and ask if I needed help whilst looking at the trainers. In the end, after about 10 minutes, I gave up. She was still on the phone leaning on a clothes rail. Absolutely CRAP

Drove to Southport, Sports Direct to buy 2 pairs of Regatta sandals as shown on their internet site as having both colours and size in stock.
Was told by an assistant Regatta is not stocked and the will not order them.
Suggest they update their internet site.

Sports direct Two Saints Retail Park Ormskirk is an absolute joke.
Staff are so rude and the manager today was a joke 1 / 6 /26
Returned a defective pair of trainers less than 24 hours from buying. Still in wrapping and box. I was told yes they might of been tried on by other customers. One shoe was bigger than the other. One member of staff stood laughing and thought it was a joke.
Refused a refund on a defective item and was told I could have a credit note.
Please note they rip you off and the staff need to go to charm school.
This store is a disgrace and has only been open for two weeks. It needs to shut down ASAP.

Awful customer service, I've been waiting for a month and still a voucher I used online on an order they cancelled for no reason, is not working. Now contact them again for the fourth time and told me to wait 48-72h to be contacted from a Manager. They literally stole my money.

Returns process is a joke, I won’t ever go in their stores again. In this day and age not being able to get a refund is appalling. I’d rather shop elsewhere and pay full price….pure greed

Dont shop here they will rip you off with return fees if online o exchange only if instore
Their staff are rude dismissive and ignorant

Wife ordered two pairs of shoes from sports direct, but only one pair arrived.

They don't believe me that one pair didn't arrive and refuse to send them out or give a refund, despite me sending photographic evidence of them not being in the package.

The thread with them is unbelievable. Latest response from "Stephen" (no surname of course) and "Syed" are the two reps we've been dealing with.

Only option seems to be a legal claim which is ridiculous given that it's only 90eu worth of shoes but what can you do..

I placed an order for two t shirts and have been told that they have been refused delivery , then they have been sent out again and now they are on there way back to the warehouse, where I have to wait 14 days for them to be scanned before I receive my refund, avoid at all costs, you can’t talk to anyone and are constantly fobbed off , avoid!!!