Ordered 2 t- shirts and Evri states delivery due 2 weeks ago. Advised by courier to contact Lovell about replacement or refund while they investigate. No reply from them(Lovell)
Reakcja na opinię
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Ordered 2 t- shirts and Evri states delivery due 2 weeks ago. Advised by courier to contact Lovell about replacement or refund while they investigate. No reply from them(Lovell)
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Ordered kids football boots. Trying to return. They say the returns form is issued with dispatch note, it was not. Only way to contact them to return is to complete a form that they haven’t provided... Zobacz więcej
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It's been a bit of an ordeal with my purchase, and the customer support has been intermittent and required some escalation. We got there eventually, over about two months, so I've updated my review t... Zobacz więcej
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Item came next day, everything correct. I paid 9.99 for next day delivery with DPD but it turned out to be EVRI. I had almost changed my delivery address to a DPD collection point but luckily I didn’t... Zobacz więcej
With over 30 years of expertise in the sporting industry, Lovell Sports is committed to excellence. As the UK's leading specialist in Football, Rugby, Hockey, Cricket, Netball, Tennis and Running, our purpose is not only to deliver top-notch sporting equipment, but also to provide customers with seasoned advice across all categories, ensuring a seamless shopping experience. Our commitment to excellence is reflected in our Trustpilot reviews, guiding us to consistently improve and better serve you. So, what are you waiting for? Dive into a world of quality sports gear and expert guidance at Lovell Sports today.
LOVELL SPORTS LTD, UNIT 1, TQ4 7QR, PAIGNTON, Zjednoczone Królestwo
Odpowiada na 53% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I should have read the reviews before making a purchase. Zero response from customer service. 2 day delivery boycotted, excuses after excuses from the diabolical EVRI service, now on day 6 and yet another excuse and request for 48 hrs to investigate. They had the parcel , now they haven’t!!!
A completely differant style of sliders were sent to me ,I told customer service I had recieved the wrong item,eventually they send me a return label,I sent the sliders back but they only credited the item and not the£4 99 I paid for postage even though the order wasn't correct ,I'll never use this company again
I ordered a pair of walking trainers but the items never arrived at my pick up point. I did contact the company but took along time to reply I even chased EVRI myself to say that they have got lost in transit (was very helpful customer service from EVRI) When the company got back to my they said it was at my pick up point ARGH which I checked but nothing. Now contact company again and still nothing back. All I won’t is a refund
I have ordered a GBP 1700 e-bike in late April26. Immediate msg said bike on way. 2 weeks later almost zero communication. ArrowXL the courier indicate with vendor (Lovell). Appalling comms and hope it does not turn into nightmare. I will contact media if not resolved soon.
Do Not Buy Anything From This Company. Lined Crocs Received Covered In Stains. Disgusting Goods & Service.

Odpowiedź od Lovell Sports
Ordered 2 t- shirts and Evri states delivery due 2 weeks ago. Advised by courier to contact Lovell about replacement or refund while they investigate. No reply from them(Lovell)

Odpowiedź od Lovell Sports
Placed an order, they took my money, they cancelled my order and still waiting a refund ! Hard to contact to speak to anyone

Odpowiedź od Lovell Sports
I bough a pair of Nike running shoes 1 month ago approximately, they have been wore a handful of times maybe 3 times. The back of the heel on both trainers is already ripped. I contacted the customer service team and they got back to me through email a couple days later asking for pictures, so I provided the pictures and 3 days later they get back to me saying it’s not a manufacturing fault it’s my own cause I don’t un-tie the laces before putting them on. Which is so untrue and totally wrong he accused of this by a company is terrible especially when only bought a month ago and been wore 3 times. The customer service is a nightmare and you can’t get hold of them other than through email. I’d advise anyone to think twice before ordering anything form Lovell as this is how your treated 1 month after purchasing trainers that a ripping at the back.

Odpowiedź od Lovell Sports
Waste of time ordering from this company. First order was cancelled due to a ‘system error’. Re-ordered with next day delivery but nothing has arrived and status of order not updated since ordering. Money has been taken but no update and no response to message sent to customer service team. Good prices but not worth the wasted time and effort - avoid!

Odpowiedź od Lovell Sports
Ordered size 11.5 AG predators, received a box with a printed label on it for the right shoe, inside is a pair of size 10 FG boots with a adidas tag saying 11.5 AG tied to them with a piece of string, what kind of con is this? Who doesn't check what they are sending out? I paid £10 for next day delivery too, no phone number so try sort out, don't buy from them!!!
> After reading other reviews on here, I believe this to be something that should be reported to trading standards by me and others, changing labels on incorrect goods to look like what was ordered is fraudulent. Lovell sports are advertising items they don't have in stock and sending out other items and intentionally changing labels to look like the real thing, if I was the only one I could understand this being a mistake, but as I read through these, this is common practise for them, this should be reported.

Odpowiedź od Lovell Sports
Shockingly low standards. The right trainer turned up visibly worn and yellowed — absolutely not “new”. Feels like they’re shipping out ex‑display stock and hoping no one notices. Won’t be ordering again.

Odpowiedź od Lovell Sports
Ordered some Elite Fg predators..Box was battered looked second hand or someone elses return....and they were Soft Ground boots in the Pro version in the box which are between £50-70.. I paid £103 including delivery.
Got a funny feeling its gonna be a nightmare getting a refund. AVOID

Odpowiedź od Lovell Sports
Avoid them. They are running an online scam. Anything you buy will never get that. They use your money for other purposes and then after two weeks you have to ask for a refund. They don’t have any help line number. Only way to contact them via email and they don’t reply you on time. Waste or your time and money. My order never arrived and i was so pissed.

Odpowiedź od Lovell Sports
Don’t buy from them. They are running an online scam. Poor communication. Items never dispatched. I have to ask to return after one week. They are not trustworthy. They will hold your money for week or two. Anything you buy will never be posted to you. So avoid them.

Odpowiedź od Lovell Sports
Never will purchase from this horrendous company ever again. Purchased items that did not fit. Returned items costing £4.99 to return via yodel ( as per company request). Tracked parcel and company received 4 days after posting. Writing this 19 days after goods received and after 8 emails still have not received my money of any communication from this company. Despicable customer service. Gangsters holding money from customers
I ordered a high-value e-bike on 15th April and expected it to arrive on Saturday. However, it never arrived and I’ve yet to receive any apology for the delay. I’ve now requested a refund via email but I haven’t heard back. This is one of the worst experiences I’ve had with a company. It’s not like I ordered a pair of socks; I ordered a £2000 bike!

Odpowiedź od Lovell Sports
Hello, I need someone to contact me as I need to return items as wrong items were essentially to me

Odpowiedź od Lovell Sports
Hi my name Laura can someone get in touch with me please I sent a parcel back by evri the parcel not moved since the 10th I need a refund please thank u my order number LOVE40761 ive email couple times got a reply then dont emailed quite fews times on website form and email thanks again if u could email me
**update - IT IS NOW MONDAY AND STILL NO CONTACT BACK, ABSOLUTELY RIDICULOUS SERVICE!!
Email been the only way to contact on the site I've emailed twice but getting no response, need someone to contact me back about my order!
Order no LOVE42730
It's now Friday and still waiting for this to be resolved

Odpowiedź od Lovell Sports
I have been trying to contact Lovell Sports to enquire about a product, and they are uncontactable. Based on the difficulty in trying to contact them, I would not purchase anything.

Odpowiedź od Lovell Sports
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