Splendia Recenzje 

I have just spent a few days after my holiday trying to sort out why the deposit I paid to Splendia in advance of my vacation was not shown on my hotel invoice upon check out. Unfortunately the hotel staff were not educated on how Splendia bookings work with regards to the deposit, nor was the accounting department who had to go back and forth a few times to tell me that Splendia keeps the deposit. This all seemed very bizarre to me. When I looked closer, the actual hotel rate was less than what I booked online effectively the entire deposit was deducted in equal portions over the 3 nights. What this means is that 20% deposit that you pay in advance actually is the commission to Splendia. So the customer ends up paying the same amount as advertised, but the deposit does not show on the hotel bill and at first glance you feel ripped off. It didn't help that noone at the hotel could explain what had happened, assuming this must be the case with all Splendia bookings. The other thing was the room at the hotel was the last room on the floor between the elevator and the stairwell. I think if I had booked directly with the hotel, I would not have been given the 'left overs'. I will not book with Splendia in the future.

We had to attend/and or still pay for a Gala Dinner on New Years Eve....Splendia by their own admission failed to inform us of this after we booked through them in May 2010.
I had to go and buy something to wear the day before as we had not taken any formal clothes,there was nowhere else to eat in the Hotel that night and the Gala cost us nearly £200 EACH.Splendia were not interested in rectifying their error.We will never touch that company again.AW

just came back from Vienna! got an amazing hotel with Splendia, great rates and fabulous customer service. i called the hotel directly to put my BF's name on the reservation as well, since he was going to get there earlier than me, no answer. when contacted Splendia, they resolved it with one simple email and we had a fantastic time. Thx Splendia. looking for hotels in Cape Town on Splendia now.

We booked a hotel via Splendia for the first 3 nights of our honeymoon. It was our first experience with Splendia and the website says that it's about luxury resorts. I was really exited because I was looking for something special for our honeymoon.

The hotel: On the website of Splendia there is made a difference in a regular double room, a junior suite and a senior suite. The site clearly says that the bathroom characteristics of this junior suite are omongst others a jacuzzi and multi-jet shower. The room should be about 28m2. We booked this junior suite because we thought that was very romantic for our honeymoon.

When we arrived at the hotel we where given a much smaller room (I guess about 20m2) and a bathroom with a normal shower and without a jacuzzi. When I asked about it at the reception they sayd that they only had 3 rooms with a jacuzzi! That while they also say on the website the senior suites all have a jacuzzi! So if you only have 3 rooms with a jacuzzi than don't mention it as a room charasteristic for a type of room that has more rooms without than with the charasteristic!!! Something is not right about the roominformation they gave.

Also we did get a payment receipt from the hotel when we payed the price for a Junior Suite which was 33% more expensive than the regular double room. On the payment receipt is written that we stayed in a double room!

I explained to Splendia what had happened. They contacted the hotel about it, but they believe everything the hotel says (that there are also junior suites without a jacuzzi (or multi-jet shower) but with a normal shower), really weak because on their website it's very clear that we should have had another room from the room description than the room we had in the hotel. And the hotel is surely right about the fact that not every junior suite has a jacuzzi, in fact I think it's possible that only the senior suites do actually have a jacuzzi. But from the roominformation they placed on the website you might reasonnably expect as a customer that you do get a more luxcurious room than a regular double room.

I found it really disappointing. I will never book with Splendia again. I think the organization sucks! They should fight for the customers rights but they don't. They say that the hotels are responsible for the information which they place on their website and in that case they should claim the hotels that give wrong information.

Splendia only say that they will give a discount of 10% of my next stay. I don't think that it compensates for the situation at hand. I explained to them that if they would give the 10% discount on the stay we had at the hotel where we had our honeymoon I would be satisfied, but that is something they won't give me. Do they actually think that I would book at their website again and make use of the 10% discount? I do'n think so. I had better experiences with other websites which don't claim to be "luxurious"

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This was the information about the Junior suite:
Junior Suite

28 m2 - 1 Queen size bed(s)

Comfortable and spacious, the junior suites feature air conditioning, telephone, satellite TV, internet access, and minibar. Each has a Jacuzzi bathtub or shower.

Room amenities
[...]

Bathroom characteristics
Jacuzzi, Multi-jet shower, Hair dryer, Bathrobe
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Splendia refers to the first part, while I refer to the last part. If a jacuzzi is not the charasteristic of the bathroom of a Junior Suite, than don't put it there. If it is the choice between a jacuzzi or a shower you do expect a multi-jet shower in the room and not a normal shower, because that is one of the bathroom characteristics.

I was just about to book with Splendia when I came accross its reviews. I searched and found out that it would be much cheaper if you book directly with the hotel. More or less, you save a little less than $50.00/night

It took me four months for Splendia to credit back my deposit given they did not notify the hotel my deposit was already paid in advance to them. months of calling, emailing and complaining finally to my deposit back. I now hear of other friends who have used this service and have been overcharged as well as well and not able to get their deposit returned! These practices are unacceptable and I will never use this company again!

The hotel in Sicily (actually Lipari), that we booked through Splendia three months before our holiday, was overbooked when we arrived and we were moved to another hotel. We were not offered any compensation, despite our complaints, for the holiday because we were told that we were accomodated in a hotel of a similar standard. However it didnt' have any of the things that we had booked the orginal hotel for i.e. infiinty pool, great view of the bay and wifi in all rooms.
Beware that Splendia is not an ABTA or ATOL registered company and they are based in Hong Kong it seems, so your chances of getting any recompense from them should your holiday not meet your expectations are very slim indeed.
Splendia maintain that when you book through them your contract is in fact with the hotel - they are just the middle men - and therefore any complaint you have must be addressed directly with the hotel. It's not a stance that I particularly warm to and it seems to absolve them of any responsibility.