Splendia Recenzje 

By nature I'm anxious and awkward, great to have at parties. Booking a hotel through a website I'd never used before made me really worried, like, I showed up at the hotel ready to pull up my credit card statement showing I'd paid the hotel and Splendia. However, there wasn't a single issue. When I arrived they were waiting for me, no questions, no problems, flawless.

Oh, and for the record, the hotel is great, too, so top notch website.

Du bon sur ce site avec des hôtels bien présentés, des photos de qualité, les tarifs corrects. Par contre écrire en tout petit que 100% de la réservation est prélevée 3 mois avant le séjour dans l'hôtel, c'est très limite surtout qu'une garantie était prélevée par CB au moment de la réservation. Je me méfierai davantage la prochaine fois.

I booked with Splendia twice: a suite for newlyweds in Barcelona and a comfortable accommodation for a getaway in Florence, and simply was amazed with the hotels collection Splendia has to offer. Carefully selected properties, with beautiful pictures and lots of useful reviews combined with interesting blog, helpful customer service and benefits for club members. Definitely recommended!

I book all my hotels through this website, for business and pleasure and it is always perfect!
First the hotel selection and the picture are excellent and the pictures amazing.
Then the service is always available and you always advantages to book your room there.

I recommand it for everyone!

Splendia was recommended to me by friends and is now one of my fav websites to check. The selection and service is great. Everything went well for me. Thanks :-)

It is the third time I book an hotel with Splendia and it is from far the best online luxury hotel selection available. Often from hotel pictures to reality there is a quality gap but with this site I have never been disappointed.

Je suis devenue un utilisateur inconditionnel de splendia pour mes escapades.
Sur le site il y a une large gamme d’hôtel haut de gamme .... J'adore !!

Après 4 réservations, rien à redire, les hôtels sont à la hauteur de leur description sur le site (ce qui n est pas toujours le cas). Par contre une vue 360 des chambres serait pas mal ?

Su Splendia ho trovato strutture di ottimo livello, ben presentate e, se potessi permettermelo, sceglierei sempre e solo i loro hotel! Il sito è chiaro da navigare, le foto di presentazione sono molto utili e le strutture descritte nei dettagli.

Splendia is far from a simple hotel ranking, you will be challenged to experience and feel the emotion of travelling across magnificient places all over the world. I love the section "wish you were here", it simply takes me to paradise.

Bonjour,

Je suis passée par splendia par hasard pour un we en amoureux à Marrakech, j´ai été agréablement surprise, hotel et service irréprochable.
Je retourne régulièrement sur ce site pour mes we romantiques :)
Je vous recommande vivement de l´essayer.

I booked with this website an hotel in Merida ( Mexico) because I got amazed by the selection of the hotels displayed. Now I am also a Club members and after every booking I get Rewards, which is great.
I would reccomend Splendia to anyone, especially for benefits and Club Rewards!

I booked a room in New York one month ago and I've simply been amazed by :
- The quality of the offer : plenty of hotels, in every area of the city.
- The quality of the Splendia's customer service : I booked with an online agent who was really nice, who listened every detail I told him and proposed me the perfect room with all the special services I needed.

So yes, I do recommend this website !!

Contrairement à d'autres sites, je n'ai jamais eu de mauvaises expériences en passant par Splendia. Une sélection d'hotels, d'un trés bonne qualité et un service client à notre écoute. Je recommande, sans hésitation ce site.

Ich habe zwar erst einmal über Splendia.com gebucht, doch kann ich mich nicht beschweren. Zu einem besseren Preis als andere websites angeboten haben, habe ich ein Zimmer im Bryant Park Hotel, NYC gebucht und von Splendia alle Informationen, auch einen Namen der Kontaktperson vom Hotel erhalten, inkl. e-mail-adresse. Vorsichtshalber hab ich dem Hotel gemailt, ob alles mit
der Reservierung glatt lief und hab in kürzester Zeit die Bestätigung vom Bryant Park Hotel direkt erhalten. Angezahlt habe ich an Splendia, den Rest an das Hotel beim Auschecken!
Ich würde wieder über Splendia buchen. Das einzig Negative: die unterschiedlichen Steuern vor Ort, die erst im Nachhinein zum Gesamtbetrag hinzukommen, sollten übersichtlicher ausgewiesen werden, beim Angebot!

Nous avons réservé par le service client Splendia et avons été particulièrement ravis du service. Nous avons eu droit à un surclassement et avons profité d'un hôtel aussi somptueux que confortable.

Un service efficace que je recommande sans l'ombre d'une hésitation.

I am the victim of Splendia's Bait and Switch policy and fraudulent business practices. I booked a trip with my wife at the Library hotel in Thailand. There were 2 rooms listed, suite and studio. They state on the site-NR rate and in parenthesis non -refundable, however under their Cancellation policies & Fees.
it is CLEARLY STATED FREE OF CHARGE UNTIL A SPECIFIC DATE.

Cancellation policies & fees
Free of charge until 18-Mar-12(14h)
From 18-Mar-12(14h) to 21-Mar-12(14h): 1st night
No-show, from 21-Mar-12: 1st night
Go-show: 100% of the total reservation (applies to 'early departure' when guests stay at least 1 night).
The cancellation policy is applied based on the hotel's local time (GMT+7).

When I went to cancel prior to the dates listed and contrary to the stated policies of the web site I was told it was not possible because after I paid I received a confirmation that this was not refundable. This is direct conflict of Splendia's stated policy on their website FREE OF CHARGE- before one pays.
It is a complete bait and switch, fraud and deception. I spoke to one of their agents in Spain and she even admitted it was confusing.
Confusing is not an excuse for deceiving nor bait and switch.


I have contacted and lodged a compliant with the FTC as well as the Consumer protection agency with the State of Florida.

Splendia answered the compliant to the Consumer protection agency in Florida and to my absolute shock -Splendia falsified their response and returned a different version of their cancellation policies & fees contrary to the clearly evident stated policies on their web site of Free of Charge Cancellation. They deleted this part. Splendia is such a fraudulent company they have tried to deceive investigators from the Consumer protection agency in Dade County. In response Dade County Consumer protection sent Splendia a letter stating their office investigates fraudulent,deceptive practices and all claims falling under the umbrella of false advertising such as misrepresentation ( BAIT and SWITCH).

Splendia clearly states on their site "FREE of Charge to Cancel" as one can clearly see from their site before one pays and there after and when they have your money documentation is emailed to the contrary. More so according to their website -penalties for cancelling are one night...however through Splendia's complete fraudulent business practices they have charged me for the complete stay...NOT JUST ONE NIGHT!

In the strongest terms Splendia needs to be fully investigated by consumer protection agencies for their deceptive and fraudulent business practices. After this investigation they should be fined and forced out of business for their Bait and Switch & fraudulent business practices. More so there is a high probability I will initiate a class action lawsuit against Splendia and invite others violated by Splendia to join.

I am glad this is being posted to Facebook as others will avoid doing any business what so ever with Splendia.

splendia are misleading customers with false claims of extra free nights
They word the ads (and continue to do so by saying they can't change the website) in such a way that it would confuse most people, even though they tell you you are getting 4 nights you only end up with 3 , basically you are receiving 25% less than you are led to believe.
I am disgusted with this company and would urge anyone to think long and hard before using Splendia, there are many honest and reputable companies out there, such as Booking.com, Travelrepublic etc
I will never use this company again. I book holiday and hotels for many people, this is my first experience of Splendia and IT WILL CERTAINLY BE MY LAST

I just visited their site. It was really nicely organized

Splendia sent an email that the reservation was not made, credit card was declined. But to our surprise by showing up at the hotel the booking was confirmed!! Without informing (and now we had to pay twice for the room, other reservation was with booking! great company )
So please be careful by trusting them with your credit card and make sure that if a reservation is not confirmed to you by splendia, it does not mean that the reservation is also not confirmed at the hotel!! By asking them what went wrong, it took them 3 days to sent some false email. Great doing business with splendia