Southern Recenzje 

As usual hopeless !!!😩 I hope you lose the franchise and let the muppet show run it instead

Worst train company

Dire customer service, in relation to refund for abandoned journey, after very significant train delays, which made the journey unfeasible. Checking their website and app, means going around in circles, not finding the correct info to process a refund. Calling customer support was painful. It felt like the person was being trained on the call by someone who did not know what they were doing either. I suspect lots of people give up on refunds because it is so hard... I will not, I want my money back as a minimum.

Once again they cancel another well used service from West Worthing to London Bridge in the morning and evening. No warning and don't tell staff the reason for their decision. Absolutely useless!

If anything sums up the increasingly decrepit state of the UK and deterioration of our infrastructure, it’s this disgusting excuse for a ‘service’ and soon to be public run shambles. Dirty rolling stock, constantly delayed if not cancelled services, reduced timetables over years and an overall pathetic and appealing representation of the current state of the UK.

When my husband ( who was in a wheelchair) and myself were travelling on the southeastern train from St Leonards warrior square to Chichester train recently , Marius, our guard on the train, went over and beyond helping us find the best and easiest route to get there in time for my husbands hospital appointment in Chichester hospital. We had been told prior to travelling by assisted travel to change at Hampton Park for another change at Brighton, but the changes were very short considering the distance we would have had to travel between platforms, particularly at Hampton Park. Marius was really so helpful in making our journey stress free by taking the time to find another route where we had a more relaxed change at Lewes and made our journey stress free and very comfortable in the end. I just wanted to say a big thank you for taking the time to help.

Bed bugs on their trains!!!

I am extremely allergic to these things and Ive been bitten repeatedly on the trains around Hastings. They DO NOT have the cleanliness and prevention that southeastern has in respect to this problem.

ALL HELL IS ABOUT TO BREAK LOOSE on your Hastings line. The problem is about to really rear its ugly face!!!

They are stuck with the trains they have but great staff and they all do their best. Most of my journeys are on time on a busy route.

Not only is this service provider known for train cancellation, it also appears that organisation has no proper training program for its staff. There is high level of inconsistency in the information being shared by staff.

I have been taking the train for the last 5 weeks, I haven't had a week without a train being cancelled
you silly mugs!

We couldn't be more pleased with the helpfulness all the way from London to Southampton. We had no idea what we were doing and the help every step of the way was magnificent! Train was clean and on time. We couldn't have asked for anything more. Thanks for everyone's help! Can't tell you how much we appreciate it!

I would like to praise one of sales assistant
Mohamed Saiyed for helping me with buying tickets to go to Liverpool .
He works at Oxted Salespoint and despite being very busy he managed to find the time and patience to help me.
He is always polite and efficient and I would like to thank him for all the help.

Cancelled the last two trains and I have a wedding to get too! No railway replacement.

On 9th Aug. around midnight, our return train from Gatwick to Queens Road Peckham got to East Croydon then passengers were told to disembark that the train stop because there were "no drivers to drive the train"😢. Train staffs claimed that they provided replacement buses after over 1hr waiting in the cold there was no replacement buses. By early morning & very tried we have had to get a uber to take us home. The frustrating situation made worse by the incompetent untrustworthy unreliable, dishonest staffs. Worse still is the delay cancellation claim in denial that this situation never happened & refused to pay compensation accordingly. Passengers are so frustrated & fed up with Southern rail failures that it is now not fit for purpose & its licence should be revoked. Any yet, it rewarded it's failures! Unbelievable . If I could, I'd give it less than 0-star.

If I could put 0 stars I would, I’m a student trying to get to college 4 times a week, as I’m not under 16 I cannot purchase a child’s ticket, even though by law I am a minor, I have to purchase a adult ticket, this is ridiculous I barley make enough money as it is to spend £37 on travel for 4 days is ridiculous and completely outrageous, my last bit of patience with this company was today when there ticket machine took my ticket to get in but never gave it back, I ended up having to ask someone to open the gate as the ticket machine took the ticket, when on the train I explained this to the ticket officer who told me I was a liar and made me purchase a new ticket, absolute scam, I hope this company feels proud of themselves for taking children’s money without a care in the world. I hate the train line, talking my money when they can’t even turn up on time and always having mysterious works done on railways. If I have to pay I at least expect my train to arrive on time.

Simple acts that restore faith that basic human kindness and community spirit is still alive and kicking. After my distressed 21 year old son had his phone and wallet stolen , Nicky Jordon (Information Desk at Victoria Station) went above and beyond. Not only did she very kindly pay for his ticket home herself, she also allowed him to use her mobile so he could let me know he was safe ! Her amazing act of kindness and generosity was hugely appreciated by both myself and my son. She absolutely deserves a massive THANK YOU.

Usless company always delayed trains excuse always to do with staff not turning up or late turning up i put a delayed payment request in and they accused me of lying yet train was delayed half hour they should be stripped of their contract

Paid my first class share to end up with people who obviously didn’t pay for it guys with looks that you really don’t want to have in your carriage. No one came to check the tickets.
Revolving! Next time I’ll do like them 🤬
And it was ridiculously cold 🥶 in the carriage I thought I’d caught my death in there.

Trains run very late, are overcrowded, they then decide not to stop at stations as running late. Unreliable and unpleasant avoid if at all possible

Would leave none but have no access for none
I “made” a booking for London to Portsmouth and all went through, confirming etc and I paid. My bank did query this made payment was taken. When i went to collect ticket. I found booking had been cancelled and they did not deem it important enough to let me know. Appalling service absolutely appalling. Will be in touch with my MP. This booking for early the next day. Think they should be called “The old British Railways”