Southern Recenzje 

Just met Ellie the conductor on the Seaford train 7.57am Sunday morning and she was absolutely brilliant. Helpful engaging and a breath of fresh air!

Assistance was there at Clapham junction on 21st Jan and on the return journey on 31st Jan. Brilliant Assistance service for a 75 yr old female with a heavy case.
Journey to Gatwick airport from New Milton on sw trains.
On 31st Jan there had be an incident on the line at Clapham, so it was extremely busy but the young woman operative got me on my train. Thank you to all involved. Will use again.

Yesterday I had to make a journey by southern trains to balham no biggie you think but it was for me as I am disabled and need a walker to assist me .I booked assistance and being a bit of a Jonah I didn't think this would work how wrong was I from polegate where I started the agency staff came to my aid we discovered I didn't need a ramp for polegate he helped me on train then radioed through to Clapham junction I was worried about the big gap unfortunately we had to terminate at Haywards heath but even then the staff took care of me and with a ramp got me on to next train to Clapham junction where the guard got me off the train safely I then went in the lift to platform 15 as my final destination was balham where paul was waiting and he put me on a train to balham and again someone was waiting for me at balham so I was amazed at how courteous and polite and helpful they all were a gold star for southern in my books .so I went to my reunion and had to get back to polegate via balham where I met pam in the ticket office who said georgina isn't it wow she was expecting me she got me on train to Clapham junction when I got their blimey the same paul I had going and he stuck me on train to polegate where my partner was waiting to get me off the train but even so the guard was happy to help me it made my journey a doddle and reassured me for next time as what was my first journey with my walker was no mean feat to all the staff at different stations through out the southern network I thought I got treated like a princess cos I was an ex colleague lol .I know they get a lot of stick when things go pear-shaped well this needs to be praised I will have no qualms travelling again thankyou to you all you made a disabled 65 yr old very happy

Appalling service
Cancelled trains, had to pay another rail firm for travel.

Extremely difficult to apply for a refund. Wasted a good two hours over a few weeks phone calls and emails to b offered £3.20 refund

Will vote with my feet like other reviewers
Can’t wait till
They go bankrupt

These guys couldn’t organise a piss up in a brewery. I have been commuting to London for 29 years and I have only got there a handful of time on time. They are useless. No info. Always late. Never apologising and when you try to claim delay repay they always find a way to deny it. Useless is a kind word when it comes to these guys

Paid an extra £60 for 1st class tickets for seats that were less comfortable than the standard class, cold, no power to sockets and no catering facilities, which for a 3.5 hour journey is disgraceful. However, the train was on time, hence 2 stars. Would actively avoid using Southern for any future journeys.

Their Tattenham Corner service is unreliable with constant cancellations. A 58 minute journey from London Bridge to Tattenham Corner can take up to 2 hours or more with cancellations primarily at Purley. LIKE TONIGHT!!!
We are paying sky high prices for a mediocre service.
Oh the trains are disgustingly dirty and smell like a mixture of damp, sewage and marijuana
Unbelievably slow making everyones journey a misery! And there is nothing we can do about it! Thanks to an unregulated public service
Where in the world is this acceptable?
Look at all the complaints and not a word from Southern because they know that they are untouchable and they don’t care!
Another great service from the useless TFL and the Mayor of London

Sam, on board supervisor, was kind, very funny and made a lone traveller feel secure. Tonbridge service from Redhill on 14th Jan

Never a problem with booking tickets on the southern railway app. Also cheaper than trainline, especially if you want a physical ticket.

Yet another replacement bus service.
When are you actually going to run a proper service according to your timetable?
Totally fed up with having to endure another cold bus journey because you can not be bothered to actually run the trains for the full journey late at night.
Piss poor service

This is about the customer service I received. I have mobility issues. On Tuesday 2nd December I travelled from Hove station to Victoria and back. I had my small dog with me and a dog push chair which aided my balance also. I cannot say how incredibly helpful staff were at Hove station and Victoria. Helping me on and off and guiding me through the barriers. Then today I needed to pick up a parcel from Hove station and honestly must have looked so confused!! This absolutely wonderful gentleman working at the barrier noticed and followed me outside to ask if he could help. He took the number for the locker, insisted I stay by my car and fetched the parcel for me!!! These acts of kindness are so lovely and literally made me cry. I should have taken names but hope these comments are passed on and you know who you are. Thank you so very much. ❤️

The 5 seats/row configuration is so uncomfortable and even dangerous. What on earth were they thinking when they designed those interiors?

I get the train to college every day and today the first two trains have been cancelled!! which means not only am i going to be late, i also miss significant lesson time which will definitely affect my grades at the end! i shouldnt have to worry about if my train is going to arrive or not, seriously annoyed by this!! sort it out!!

Just on the platform waiting 8 minutes for the 1501 to Victoria from Billingshurst. Walking up to 1st class carriage when train just pulls away from me despite me hitting open as the doors closed. Elapsed time 2 minutes.

Now late, sat in 1st class next to chewing gum on my left hand seat.

Pictures available.

Furious.

Made formal complaint. Filmed the next train for evidence on Super 8.

Cold miserable and in a black mood.

Thank you southern railway.

Beyond terrible. Rude staff. Trains never on time.

- Disgusting staff members today -
I was going on the train to visit My grandmother Lisa at Southampton Central to go to Brighton. On the way their my son called Fraser he started to have a autistic shutdown because of the Loud noise meaning he couldn’t get the needs he needed. A staff member called Sarah commanded us to get off the train. We have asked to go the quiet part of the train but apparently it was full meaning Fraser couldn’t attend that part of the train but when we checked for extra measures it was empty. They lied to us after approaching Portsmouth Sea Harbour they told us to get off quickly although i got off they left Fraser on the train how disgusting behaviour please get better staff and make sure the doors stay open for longer i was scared terrified lost.

My journey from Gatwick to St. Pancras was a complete mess due to multiple cancellations. After my train was cancelled and the next one was too full, I had to take a diverted train to Victoria, only for my connection to be terminated early. My reimbursement claim was denied because the system "could not detect a delay."

1 star is flattering them. My daughter’s 24th birthday has been ruined today by their usual cancellations and signal failures. Surely they can’t blame the weather today? It’s dry and mild. Perhaps it was the leaves on the line. Again. She has lost the price of the train tickets and more importantly the cost of the tickets for the Marie Antoinette exhibition at the V & A. A once in a lifetime chance to see this wonderful exhibition has now been lost forever. She is on her way home now literally in tears. Also she has totally wasted her annual leave day. Then there is the matter of the time and money wasted by my son who was meeting her today as he has travelled into London from Bristol. He is now attending the exhibition alone. I am not able to write here the words I would like to in order to express my anger and disgust at this useless and pathetic outfit.

There doesn’t seem to be a week go by where I can have a train leave on time, not be cancelled or have a fault with the train. I live in East Sussex and travel round the Bexley Heath to travel with South Eastern simply to avoid using the southern service - totally hopeless - I am surprised the company still functions

Awful as always, now 30mins delayed. But a weeks travel pass costs £133.