Southern Recenzje 

Travelling by rail with young children isn’t always the easiest experience, so it’s worth recognising when things go well.

Early on a Sunday morning, my daughter and I were catching the 09:32 train to Victoria from Chichester. We showed our tickets, they were scanned, and the friendly member of staff at the barriers greeted us with a smile and let us straight through. Simple, quick and stress-free.

We’ve had some less-than-great experiences at barriers in the past, including getting stuck on the wrong side and even having my bag and arm caught in the gates, so this was a refreshing change.

A big thank you to the lady working the barriers that morning. A smile and a helpful attitude made all the difference, especially when travelling with a five-year-old.

This is exactly how customer service should be.

This app is appallingly bad. Very easy to order multiple unwanted tickets by mistake. Then impossible to find the way to get a refund. Very very bad profiteering.

Terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible. Cannot express how bad this train company and its service is,

Will NEVER, EVER buy tickets in advance for your absolutely abysmal service. Will in future (if I have to use your dreadful railway) walk onto the platform to ensure the service I require is running and then go back and buy the required ticket(s). Not sure how you get away with such a shoddy service

Appalling and disgusting. Trains are more often than not delayed or cancelled. The “new” refund policy is awful and really scummy. I’ve lost so much money on cancellations and not being eligible for a refund and they make it difficult to get compensation repay. Unreliable and they make no improvements for the customer. Not had any issues with western or northern.

Worst train service to ever exist 😂. 60 quid for an hour long train and NEVER on time and often cancelled. If you can bunk these trains in some way do it- maybe we can collectively cause them to go bust.

I had missed my train due to a mistake by the taxi company, so I was facing an hour's wait for the next direct service from Brighton to Southampton. However, the staff at the ticket barrier found me an alternative, with different connections, so I'll only be around ½ an hour later than planned. They also took my VERY HEAVY bag containing medical equipment, plus the rest of my luggage right onto the train, informed the train manager, who checked that I was ok at every other stop, whilst informing the platform staff about me.

They were all very helpful and extremely pleasant, but I do want to single the train manager, Lukas, out. He was so helpful and an absolute delight to talk to, and he also ensured that I was in the right spot on the platform for my onward connection (I was travelling first class this time).

It's so nice when people go out of their way to be helpful and, especially, do it with a genuine smile and lovely attitude! I can't thank everyone who helped me out enough, especially you, Lukas! You made one quite worried lady feel a LOT better! I hope we cross paths again one day.

Balham overground every day...The toilets smell to heavens with every breeze...I am sure you can buy 80 pence bleach and bleach it out daily....is disgusting that passengers have to smell in it daily...
As well 5-6 staff on bariers chit chatting, on the phones , during England football there was none...great use of resources

Where to start really..
- train prices are ridiculous (applies to the whole of the UK really) - £60 a day for a ~1 hour trip from Brighton to London, return.. this is what it costs me to go to work, insane prices, and that's using split tickets and a network Railcard for the journey home, otherwise it would be £70!
- WiFi is absolutely terrible.. hard to actually do any work when you are on the train
- frequent delays / cancellations
- trains often overcrowded, particularly on the way home, so you can get a seat
- trains are old and could do with a refresh. Had to get the train home in the heatwave the other day and there was no AC on the train.. everyone was melting.

Only positive thing I can say is at least the majority of the staff are friendly.

Absolute pants. Wifi never works, often late. Please bring them back under public ownership!

Trains are completely dirty!! Never cleaned. They AC hardly work in summer. Trains are overcrowded because they only run 4 or 8 carriages instead of 12 like other companies. If you can avoid Southern do it. Always delayed

I travel to my daughters at least 4 times a year, by train using a mobility scooter, the service and help I get every time I travel, is the best, professional, polite, friendly, faultless. I travel from Wallington station, Surrey to Selhurst to East Croydon on to Bexhill. The staff are always there to help me on and off the train, I really enjoy my journey, and would like my thanks passed on to all.

Always delayed or cancelled causing me to be late all the time.

This is a review for the staff at Portsmouth & Southsea Station, & the staff member on the 9.27 to cardiff. You were all absolute stars today helping a very stressed out passenger who left her handbag on the platform. Thank you so much for all your help, you don't realise just how thankful I was that you had retrieved it & it was waiting for me on platform 1, excellent customer service!!🤗🤗 ⭐⭐

Always delayed.
Trains are cancelled with no help to get you to your destination
Very, very poor service.
And sooo expensive.
High price for a shoddy service.

I bought two tickets from Chichester to London Victoria using my valid digital Network Railcard. At the station barriers, a rude staff member aggressively refused to let my travel companion pass, claiming he needed his own railcard.

I explained that the official Network Railcard terms explicitly allow the holder to bring up to three accompanying adults on the discount. The staff member completely ignored the rules and forced my friend to buy an unnecessary £28.40 ticket.

It is unacceptable that Southern Railway staff don't know basic ticketing regulations. I am demanding a full refund. Shocking service.

This is about an administrative enquiry. They were understanding and cooperative, and delivered promptly.

8 out of 10 of the trains i booked and travel on are either delayed , cancelled or terminate at an earlier station.
I take the train at least 3 times per week to travel for work.
Very poor service and zero information.
Passengers are paying a lot of money for that and have to fend for themselves -at their own costs- when trains are very often disrupted.
Shameful!!!!

Well done to the employee today in the train from east Cr to clapham Junction at 11.49 who make everyone day!
He said smiling:
If you’ve never been to station Clapham Junction before, I invite you to take a look out the window and remember it: it’s one of those stations that connects people, cities, and destinations from all corners of the country. From here, you can travel south, east, or west, and each train holds a new adventure.

Today, we wish you sunshine, good vibes, and plenty of reasons to smile. Enjoy the summer, enjoy football, and enjoy the World Cup atmosphere! And if you’re supporting our team, let’s hope the trophy comes home this year. ⚽🏆

Until then, don’t forget to enjoy the journey. Sometimes the best memories aren’t at the destination, but along the way.
And just a small important reminder: when you step off the train, please mind the gap between the platform and the train. Although it may seem small, it can sometimes be surprisingly wide. Safety first. 😊

Thank you for travelling with us, and we wish you a wonderful day wherever you’re headed!

🚆 Station X. Please prepare for arrival
We need more people like him!

Appalling!!!
Purchased a two tickets for the 13.09 Gatwick to Bognor, having come off a flight and getting through i was 45 minutes early. I got to the gate and my tickets wouldn't work. Turns out you can't get onto the station until 10 minutes before your train?? So your stood waiting in the airport. Absolute b@(locks!! Company policy. The woman on the gate took me from calm to nutter in 30 seconds. Unbelievable s£it attitude and customer service. Called a supervisor then someone else then security 😆. Get a another ticket and you can go through, then you can get a refund on your original ticket. What a joke. Moral of the story, you'll either book your ticket too early and miss your allocated train and have to buy another ticket or you'll be waiting on the airport concourse arguing with idiots. They really thought this through for passengers coming off flights haven't they. Like everthing else they do really.