Southern Recenzje 

I travelled from Worthing to Portslade yesterday and the assistance I got from all staff was exemplary in meeting my requests for assistance.
I required the ramp at each station.
Nothing was too much trouble, and staff were helpful, courteous and supportive of my needs.
I was nervous travelling as a severe fall has made me anxious, but felt very reassured by the help I was given.
A 5⭐️ service.
Many thanks.
Michelle Daffern.

If I could give a minus star I really would. Every day trains are delayed or cancelled, im never at work at the time it states, and never home at the right time. Half way through an already delayed journey, they then announce that the train will terminate at an earlier stop! They charge a ridiculous about of money for tickets, which keep going up, yet the service they provide keeps getting worse! Southern rail, you really need to sort yourselves out, your are providing a service which is beyond awful.

Southern rail need to take a look at Cross Country on how to do it. Not enough staff to check who is in first class. I pay nore to get more. Dirty, and no attention to detail. Rubbish and simply not managed. I travel daily 2hrs each way and we shouldn't accept this. When was the last time a senior manager or director went on their own train to see "would I accept this for a first class premium cost" take a look! It's not hard.

The new normal: late trains, cancelled trains every single day. signal failures, broken signals, broken toilet, lifts, speed restrictions, safety inspections, no crew etc etc. the list is endless and nobody gives a f***.
Would give it zero stars.

Dilapidated network, grotty trains, services constantly delayed and cancelled and these a holes can only blame it on climate change. What an absolute joke, this is now worse than travelling through south America.

Awful service, always delayed or cancelled trains. The tickets are over priced for such a poor service.
Staff are always polite but everything else is poor.

Completely and utterly inept. 12 years experience of commuting on this absolute shambles. They can't even provide a mediocre service. I wouldn't rely on them to ever get me anywhere on time

Overpriced, constant delays, cancellations, poorly designed app., just completely appalling in all regards. Embarrassing.

I travel on alot of train companys throughout the country and southern are by far the worst by a long way.
They are absolutely useless they have let me down so many times.I go to the station and am very surprised when I get a return trip to London without some problems.
And they don't give a sh....

Train got delayed so missed connection
Staff could not care less

Appallingly crowded 15.35 ex Victoria to Portsmouth. Only plus point was the extremely funny guard's commentary which helped to make the journey less awful. He did a great job! Nationalise Southern soon please, and put him in charge!

Filthy trains, completely stink, dirty seats, litter up and down carriages, delayed, cancelled or nowhere to sit. Terrible!

Delayed by 1hr today. Missed my next train and ended up wasting 2hrs in total. Rubbish service

Train got cancelled, then got told get the metro bus, they are accepting our tickets.... Metrobus had no clue and rejected loads of us.
It literally took me an extra hour to get home... I pay £150 a week for the tickets and that's the compensation... 40 pence.

Southern Railway you're a bunch of scamming aholes who just absolutely rips off there customers, but can't even spend enough money to make the trains safe during summer, let alone give a reliable service.
In 2 weeks I've been delayed 4 of 5 days every single week.

Absolutely useless, no wonder the country can't afford to get to work half the time! I pay my rent in trains, yet compensate an hour delay, having to walk a lot of the journey home, 40p. Wow. Just wow.

If i could give none i would , worse service in the world , you did it again , and you act pround , what clowns !!! You only have to go from A to B but only 10 % of the time make it !!!!

Normally I wouldn't think twice about giving Southern rail a bad press. Whether its due to their disgraceful lack of reliability, dirty trains or anti social behaviour on board.

But I do feel the need to commend the drivers of the Lewes to Seaford service. So often have we arrived on a service at Lewes which was delayed and the wonderful Seaford drivers have waited that extra few minutes to allow affected passengers to comfortably board their train. Well done and lovely gestures such as this make a massive difference and have been noticed by many.

They lock me out of my account so I can't even submit a delay repay which is business as usual with Southen. I can't speak to anyone to get it resolved so have submitted a contact from which could take up to 20 days to be dealt with. I try to avoid travelling with them but when I do it's awful. Their trains are poorly kept, often late or cancelled. They need to up their game. South Western Railway are in a different class. I'm sure Southern will ignore this, just as they have with every other communication. It's a case of put up and shut up!

On 11th of April 2016, I attempted to purchase a day return ticket from Balcombe station to Central London using the on platform ticket machine. My first attempt failed and no tickets where delivered. I tried again and this time I received the tickets.
Later when I was looking at my credit card statement, I noticed that I was charged twice. I complained to Southern and got absolutely nowhere. Then I tried the rail ombudsman service and to cut this story short contrary to any reasonable expectation of how a company should take money from their customers, Southern railways in effect expect me to prove that I have not received both tickets. NO Staff or any other passengers were at the station at that time but they insist that two tickets were printed and they were no tickets left in the machine! They insist that there was nothing wrong with the machine at the time without providing any proof whatsoever towards that and amazingly this totally unreasonable and insulting behaviour towards the passenger is actually accepted/supported by the Rail Ombudsman stating that there is no proof that two tickets were not issued, rather than seeking proof that two tickets were issued, collected, and used which is very easy as the tickets all have barcodes and can be traced!

A signalling failure meant lotsof cancelled trains. The staff at Victoria were either totally disinterested in helping customers or unable to help passengers with alternatives -a complete joke. Southern alos keep very quiet a small print condition that disocunt tickets are non-refundable.

Travelling by rail with young children isn’t always the easiest experience, so it’s worth recognising when things go well.

Early on a Sunday morning, my daughter and I were catching the 09:32 train to Victoria from Chichester. We showed our tickets, they were scanned, and the friendly member of staff at the barriers greeted us with a smile and let us straight through. Simple, quick and stress-free.

We’ve had some less-than-great experiences at barriers in the past, including getting stuck on the wrong side and even having my bag and arm caught in the gates, so this was a refreshing change.

A big thank you to the lady working the barriers that morning. A smile and a helpful attitude made all the difference, especially when travelling with a five-year-old.

This is exactly how customer service should be.