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Oceniono na 1 z 5

Background: I bought 6 packs of Soreen Lunchbox Loaves at Coop, and have been eating one loaf per day - I have had 7 banana flavoured, 5 original (malt), and 2 blueberry soft-baked bars by 7 July. Wha... Zobacz więcej

Oceniono na 1 z 5

Mouldy lift bar in child’s lunch box! Cannot believe the lift bar was covered in blue / green mould!! Absolutely disappointed in Soreen. I have attempted to contact them via their contact form onli... Zobacz więcej

Oceniono na 5 z 5

I had an issue with a Soreen product and filled in a complaint form on their website and I was sent a voucher to replace the item within a week. However, I felt my particular issue needed more scrutin... Zobacz więcej

Oceniono na 2 z 5

bought a part backed malt loaf really soft in middle uneatable, filled in a form on there web site was asked if i would send it back i said yes. nothing wrote to the CEO nothing, was NOT looking for... Zobacz więcej

1,9

Słaba

Wynik TrustScore: 2 na 5

23 recenzji

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1,9

Wszystkie recenzje

(23)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 11

Napisz recenzję
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Oceniono na 1 z 5

Mouldy Loaf. Contacted Soreen with no response

Background: I bought 6 packs of Soreen Lunchbox Loaves at Coop, and have been eating one loaf per day - I have had 7 banana flavoured, 5 original (malt), and 2 blueberry soft-baked bars by 7 July. What happened: On 7 July, I bit into the last loaf of one pack and found visible green mould covering the other half. Over the two weeks before this, I had also eaten loaves from two other packs without close inspection, since they were sealed and in-date and I don't always look closely at what I eat every day. Given that I felt unwell every single day last week, I strongly suspect those loaves may have been affected too. Symptoms: bloating, abdominal pain, and persistent night-time gas discomfort, starting approximately 1 week before 7 July. At the time I had no reason to suspect the product, so I did not connect these symptoms to my daily consumption until I found the mould on 7 July. The product's dark colour and strong malt flavour mean that mould is not necessarily detectable by look or taste. Critically, not detecting anything does not mean a loaf is actually safe to eat - this is, in my view, the biggest safety issue this incident has revealed. Realising I have likely eaten multiple contaminated loaves without knowing it is genuinely distressing.

8 lipca 2026
Opinia niezależna
Oceniono na 3 z 5

What a disappointment

What a disappointment! I have liked this malt loaf for many years but have always found it difficult to cut although using a sharp knife. When I saw the new sliced loaf in Waitrose i thought it was the answer to my problems. I was wrong.There is a quote on the wrapper that says the slices tend to stick back together. I can't get them apart! Shan't be buying that again. Sorry.

19 maja 2026
Opinia niezależna
Oceniono na 1 z 5

Horrible

I always use to buy soreen malt loaf , but now it’s horrible it’s dry and less fruit I no longer buy it my dad had it for years when I was young and loved it so I’m looking at other supermarkets to see if they have similar

11 kwietnia 2026
Opinia niezależna
Oceniono na 1 z 5

Mouldy loaf

Bought a sliced loaf which was in date by a few days. I opened it the day before the BBE and found mould which looked like it had been growing for at least several days if not longer. It knocked me sick at the sight of it. I contacted Soreen, who asked if I'fd be happy to send it back to them in the form. Received no response. 5 days later I contacted about the original form as I had kept the mouldy loaf as proof. I was emailed in an abrupt style saying the response was sent by letter and it was royal mail's fault the letter hadn't arrived. I've still not had the letter. Awful service! The least they could do is provide the means for a replacement with an apology.

28 marca 2026
Opinia niezależna
Oceniono na 1 z 5

What a joke

What a joke - we buy their products and whilst close to the end of the "best before" but not after - all of their loaves are mouldy directly after purchase. We contacted them after this disgusting find and they posted us a voucher that doesn't even cover the cost of our purchase.

5 marca 2026
Opinia niezależna
Oceniono na 2 z 5

Absolutely awful new packaging

Absolutely awful new packaging. The Soreen Loaf is perfect as before but the new packaging is a nightmare - hard plastic which is difficult to reseal and easily splits which then makes resealing totally impossible,

24 września 2025
Opinia niezależna
Oceniono na 1 z 5

Mouldy lift bar in child’s lunch box!

Mouldy lift bar in child’s lunch box!
Cannot believe the lift bar was covered in blue / green mould!! Absolutely disappointed in Soreen.
I have attempted to contact them via their contact form online and it keeps redirecting and not submitted! After several attempts I’ve given up. Even their website seems to be outdated and unusable!

17 września 2025
Opinia niezależna
Oceniono na 1 z 5

Reminiscing of younger days

Reminiscing of younger days, my wife decided to tickle our taste buds by buying a variety of Soreen Lift Bars.
All tasted of uncooked flour with synthetic chemical flavourings, reminiscent of raw cake mix!
With pride the company's sales patter implies the experience as a delicious squidgee tasty treat.
Think again before buying these!

9 września 2025
Opinia niezależna
Oceniono na 2 z 5

Very poor customer service

bought a part backed malt loaf really soft in middle uneatable, filled in a form on there web site was asked if i would send it back i said yes. nothing wrote to the CEO nothing, was NOT looking for anything back except to report the under cooked item .sent a bog standard CUSTOMER SERVICE LETTER UNSIGHNED with a voucher for a replacement product nothing about returning it as they said they would send me a return envelope sent another email to Samworth brothers but nothing

27 lipca 2025
Opinia niezależna
Oceniono na 1 z 5

I bought a loaf of mouldy Soreen

I bought a loaf of Soreen, well inside its sell by date and decided to have a slice, opened it and to my disappointment it was covered in mould. We haven’t been having a heatwave here in Cumbria but even if we had I would expect it to be edible if inside the date.
Left a message and the offending photos of the mouldy loaf and guess what? No reply……nothing. So what does that say to you when they have a dedicated contact us page that they don’t reply to. Why should customers be out of pocket for a rancid item.

26 czerwca 2025
Opinia niezależna
Oceniono na 1 z 5

BOUGHT A SLICED SOREEN LOAF in date

BOUGHT A SLICED SOREEN LOAF in date , at sainsburys
unwrapped and immedietly noticed how hard it was and this just virtually went on into the centre .We threw the ends as they were a struggle to chew.
Wont be ever purchasing again.
This product has been changed for the worst.

1 marca 2025
Opinia niezależna
Oceniono na 5 z 5

Hi guys I'm a big soreen fan have been…

Hi guys I'm a big soreen fan have been for years when they brought the soreen sliced loaf out it was a game changer for me it said on the packet to put them in the toaster witch I had not tried before as soon as the toaster popped I instantly was so exited that I put my hand in the toaster and was electrocuted and blown to the other side of the kitchen I'm sticking to the original malt loaf now just slice it yourself and add some butter be safe guys

8 lutego 2025
Opinia niezależna
Oceniono na 1 z 5

Dry and difficult to chew

As with other reviewers recall this being moist and fruity.
Mine was dry and difficult to chew and swallow even with butter on.
? Saved money by reducing the fat content ??
Binned it and yet another taste from the past lost

24 listopada 2024
Opinia niezależna
Oceniono na 1 z 5

Health and safety issue re horrible soap taste and Soreen won't even acknowledge repeated complaints.

I bought 2 malt loaves, both of which tasted horribly of some sort of chemical soap. One more so than the other. I made a complaint. I made another complaint re not even having had an acknowledgement of the first, let alone a reply. Still no-one replied. So not only is there a health and safety issue, but the company doesn't have either the courtesy or the integrity to even respond re the issue!

28 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

Soreen - Great customer Service

I had an issue with a Soreen product and filled in a complaint form on their website and I was sent a voucher to replace the item within a week. However, I felt my particular issue needed more scrutiny and so I decided to email the company. It did take a little while to get through to the correct department but once I did customer services were spectacular. They showed concern and compensated me well with Soreen products. In fact they were more generous than they needed to be. I love their products and the company clearly showed they care about their customers. Well done Soreen!

30 października 2023
Opinia niezależna
Oceniono na 1 z 5

I remember this product from my…

I remember this product from my childhood. I saw this whilst online shopping and thought I would treat myself to a nostalgic taste. What a disappointment. I believe the outer packaging was tastier and more digestible. They have even rebranded the marketing to make a point of the chewiness. It was always a fruity, moist bake not a single fruit mouth of gloop. To those of us who are a certain age I beg you not to relive your childhood with this impersonator.

Very disappointing and slightly tummy gurgling!

30 października 2023
Opinia niezależna

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