SOFAS and FRIENDS Recenzje 

637
Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I absolutely love my new ivory Tignes Sofa!! It looks fabulous and is HUGE & really comfy. I was a little sceptical about ordering from an online company that I’ve never used before but after seeing... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Bought a sofa on the Friday, there was a 5 weeks estimated wait time on the website. I received a call on Wednesday to say that it was being delivered Saturday, only 8 days! I went for the Fratti... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I am very satisfied, I have never encountered such fast shipping, and the seat exceeded my expectations! Perfect! Great satisfaction, probably the best company in the UK!

Oceniono na 5 z 5

Amazing quality sofa, extremely happy with it, I am obsessed!! Very comfy, and the delivery was fantastic. Lovely, kind friendly men, called me to tell me the day before an estimated time, then called... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

637 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 71% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(637)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 196

Napisz recenzję
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Oceniono na 5 z 5

Brilliant delivery guys were amazing

Brilliant delivery guys were amazing! Not long of a wait for delivery. And I have to say the sofa is beautiful

18 lutego 2026
Logo SOFAS and FRIENDS

Odpowiedź od SOFAS and FRIENDS

Thank you so much for your lovely feedback! We’re thrilled to hear you had a great experience with our delivery team and that you’re happy with your beautiful new sofa. We’ll be sure to pass your kind words on to the team — they’ll really appreciate it.

Oceniono na 5 z 5

Excellent sofa with very good quality…

Excellent sofa with outstanding quality and comfort. The materials and finishing feel premium and very durable. Staff were professional, helpful, and easy to deal with, and the delivery was on time and handled with care. Very satisfied with both the product and the service — highly recommended.

13 lutego 2026
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Odpowiedź od SOFAS and FRIENDS

Thank you so much for your wonderful review! We’re delighted to hear that you’re enjoying your new sofa and that the quality and comfort met your expectations.

It’s especially rewarding to know that our team and delivery service made the experience smooth and pleasant for you. Your kind words truly mean a lot to us.

Oceniono na 5 z 5

Fantastic service right from the start

Fantastic service right from the start. The lads that delivered it were amazing.
Thank you!

10 lutego 2026
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Odpowiedź od SOFAS and FRIENDS

We’re thrilled to hear that you had a fantastic experience from the very start. Our delivery team will be especially pleased to know their efforts made such a positive impression — we’ll be sure to pass on your compliments to the lads!

Oceniono na 4 z 5

Sofa is unbelievable, CS could be better

Sofa is unbelievable! Love it!
Delivery drivers that are used are not the best ended up telling them to just leave it and I ended up doing it myself as they where just knocking it into every wall etc.

Being kept up to date after placing the order can be improved, heard nothing for over a week after paying for the sofa, ended up having to call them to find out what was going on.

Would still recommend however as amazing sofa for a reasonable price.

Tignes corner sofa - Rabbit

10 lutego 2026
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Odpowiedź od SOFAS and FRIENDS

Thank you for your honest feedback. We’re so pleased to hear you love your Tignes Corner Sofa – Rabbit!

We’re very sorry the delivery and communication didn’t meet expectations — that’s not the standard we aim for. Your comments will be shared with the team to help us improve.

We truly appreciate your recommendation and your support.

Oceniono na 5 z 5

Sofa is perfect

Sofa is perfect. Delivery guys were very on time, brought it in and assembled it for me. No complaints, was a little weary of some of the bad reviews but my friend had used them before. Don’t listen to the bad reviews.

3 lutego 2026
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Odpowiedź od SOFAS and FRIENDS

Thank you so much for your lovely feedback!

We’re delighted to hear your sofa is perfect and that the delivery team arrived on time and took care of everything for you. It’s great to know your experience reassured you, and we truly appreciate you giving us a chance based on your friend’s recommendation.

Enjoy your new sofa, and thank you again for your support!

Oceniono na 5 z 5

The delivery came very quickly and the…

The delivery came very quickly and the delivery men were polite and tidy. The staff in the store were very helpful and the Sofa speaks for itself, gorgeous sofa.

6 lutego 2026
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Odpowiedź od SOFAS and FRIENDS

Thank you so much for your kind words! We’re delighted to hear that you’re happy with your sofa and that our delivery team and store staff provided a positive experience. Enjoy your gorgeous new sofa!

Oceniono na 5 z 5

The delivery was quick

The delivery was quick, they came on time, set the sofa up and took the rubbish away, the couch is perfect for us, we love it , thank you very much very study and perfect colour.

3 lutego 2026
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Odpowiedź od SOFAS and FRIENDS

Thank you so much for your wonderful feedback! We’re thrilled to hear that the delivery went smoothly and that you love your new sofa. It’s great to know that it’s the perfect fit, sturdy, and the colour is just right. Enjoy it!

Oceniono na 4 z 5

Order was simple but delivery not

The order was simple and straight forward. When I was contacting Sofa and Friends was helpfull and try to give me as much information as possible. I was just disapointed with delivery and processing time since sofa been delivered week and half before delivery.
Delivery itself was very chaotic and rushed because was other company doing it. The drivers were on the wrong address first and calling that nobody is responding the doorbell, and after sending message with address again they make it to the house after 20 minutes .

24 stycznia 2026
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Odpowiedź od SOFAS and FRIENDS

Thank you for your feedback. We’re glad to hear that our team was helpful during the ordering process.

We sincerely apologise for the issues you experienced with the delivery. We understand how frustrating it must have been with the delays, incorrect address, and confusion on the day. We are sharing your comments with our delivery partners to ensure this does not happen again.

We truly appreciate your patience and your feedback, and we hope you are enjoying your sofa despite the delivery challenges.

Oceniono na 5 z 5

This is my second sofa and I love it

This is my second sofa and I love it. Delivered on a day I requested no problems from to finish with the service.

27 stycznia 2026
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Odpowiedź od SOFAS and FRIENDS

Thank you so much for your continued trust! We’re thrilled to hear that your second sofa has arrived exactly when you wanted and that the service met your expectations. Enjoy your new sofa!

Oceniono na 5 z 5

Can I give more than 5 stars?

I purchased the tignes sofa last June, the lady in store was very helpful and helped arranged quick delivery for as soon as I’d moved into my flat. Delivery was less than 5 days after purchase.
The delivery guys were kind and friendly even though it was stressful trying to fit the sofa in!
The best sofa I have ever purchased. I will never buy from a main high street brand again.
6 months later I had an issue with a pillow , I contacted sofa and friends on instagram and they arranged for a new pillow for me free of charge.
You’d never get this sort of customer service with a high street brand!
Would 100% recommend, very good quality sofas and customer service!

1 czerwca 2025
Opinia niezależna
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Odpowiedź od SOFAS and FRIENDS

Wow, thank you so much for your amazing feedback! We’re thrilled to hear how happy you are with your Tignes sofa and that our team could help make the delivery smooth and stress-free.

It’s fantastic to know that even after six months, our customer service met your expectations — we always aim to go the extra mile. Your recommendation means a lot to us, and we’re so glad you love your sofa. Enjoy it for many years to come!

Oceniono na 5 z 5

Wonderful product

Wonderful product - great price and superbly quick service. Very good delivery experience too

20 stycznia 2026
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Odpowiedź od SOFAS and FRIENDS

Thank you for your kind words! We’re delighted to hear that you’re happy with your sofa, the price, and the quick service. It’s great to know the delivery experience went smoothly too!

Oceniono na 5 z 5

This sofa is absolutely wonderful

This sofa is absolutely wonderful. So comfortable, quality material and looks amazing. Love it!

14 stycznia 2026
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Odpowiedź od SOFAS and FRIENDS

That’s awesome to hear! I’m so glad you’re loving your sofa 😄 Sounds like it’s the perfect combo of comfort, quality, and style!

Oceniono na 5 z 5

Just want to say a big massive thank…

Just want to say a big massive thank you to sofa and friends for my experience with them.
Early delivery after Christmas I was not expecting that but what a lovely surprise.
Big shout out to the 2 delivery guys they went above and beyond to get my sofa in as it was not going through my front door lol.
There patience and expertise they got it in through my back door minus a fence panel that we took out to get in,but nothing was to much trouble and helped me from having a breakdown lol.
We absolutely love our sofa and my friends love it too they are looking to order one they love it that much and even my husky Jack approves.
Thank you so much it was a pleasure doing business with you guys.

14 stycznia 2026
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Odpowiedź od SOFAS and FRIENDS

Thank you so much for your lovely review! We’re thrilled you love your sofa and that the early delivery was a nice surprise. A huge thanks for the shout-out to our delivery team — we’ll be sure to pass it on. We’re delighted that your friends (and Jack the husky!) approve too. Enjoy your sofa and thank you for choosing Sofa and Friends!

Oceniono na 5 z 5

Great communication from order right up…

Great communication from order right up to delivery.
Delivery took bit longer as the Tignes in rabbit was sold out but well worth the wait.
Delivery boys were very pleasant, set up my sofa & took all the wrapping away. Thank you to the hard working delivery boys. Five star all round

15 stycznia 2026
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Odpowiedź od SOFAS and FRIENDS

Thank you for your fantastic review! We’re so pleased to hear you were happy with the communication throughout and that the wait was worth it. A big thank you for your kind words about our delivery team — we’ll be sure to pass them on. Enjoy your new sofa and thank you for the five-star feedback!

Oceniono na 5 z 5

Today we’ve received our new sofa

Today we’ve received our new sofa. The delivery took a little bit but the living room turned out very cozy. Take care when ordering corner sofas because there are left and right corner.

13 stycznia 2026
Opinia niezależna
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Odpowiedź od SOFAS and FRIENDS

Thank you for your review! We’re delighted to hear your new sofa has made your living room feel cozy. We appreciate your patience with the delivery time and your helpful tip about corner sofas — it’s great advice for future customers. Enjoy your new sofa and thank you for choosing us!

Oceniono na 5 z 5

Superb service

From visiting the showroom, to having to rearrange delivery to actual delivery was superb service. Great advice in the showroom re requirements to fit the sofa in and things we hadn’t thought about. To last minute issues that meant I had to change my delivery slot last minute, which was fine with no problem. The delivery were patient whilst we finished taking the window out whilst there and helping and carefully getting the new sofa in. Shoes off, no mess. Highly recommend 5 🌟

12 stycznia 2026
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Odpowiedź od SOFAS and FRIENDS

Thank you for your lovely review! We’re so pleased you were happy with the service from start to finish, and that everything went smoothly on delivery day. We really appreciate the recommendation!

Oceniono na 5 z 5

Smooth easy transaction

Smooth easy transaction. Sofa delivered within 12 days of ordering. Amazing sofa

9 stycznia 2026
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Odpowiedź od SOFAS and FRIENDS

Thank you for your review! We’re delighted to hear everything went smoothly and that you’re happy with your sofa. Enjoy!

Oceniono na 5 z 5

This sofa exceeded my expectations

This sofa exceeded my expectations. The design is modern and elegant, the cushions are firm yet comfortable, and the fabric feels durable and soft. Assembly was easy, and delivery was smooth. It’s perfect for relaxing .

9 stycznia 2026
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Odpowiedź od SOFAS and FRIENDS

Thank you for your great review! We’re so pleased you’re enjoying the sofa.

Oceniono na 5 z 5

Can't recommend this shop enough

Writing this review after a year of using my sofa, and I just want to say a big "thank you" to Sofas and Friends' team.
I had a big trouble with my too narrow entrance, and there was not much furniture I could fit in. And I just loved the idea of being able to just split sofa onto 2 parts. As a pleasant bonus - the sofas are very stylish and comfy, aaaand there was a promotion. Honestly, can't recommend this shop enough!
Thank you so much for my cosy home :)

29 grudnia 2024
Opinia niezależna
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Odpowiedź od SOFAS and FRIENDS

Thank you so much for your wonderful review!

We’re absolutely delighted to hear that your sofa has been serving you well after a year and that the modular design was the perfect solution for your narrow entrance. Knowing that you find it stylish, comfortable, and a great addition to your cosy home truly means a lot to our team.

Thank you again for your kind words and recommendation — it really makes our day!

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