www.sofaitalia.co.uk Recenzje 

281
•
Wynik TrustScore: 3 na 5

3,0

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Zobacz, co mówią recenzenci

Oceniono na 2 z 5

I bought a 3/2/1 leather suite in January 2025 . I use it daily and very occasionally has visitors. It has dipped and I am so disappointed. Upholstery say it's wear and tear. It should last longer tha... Zobacz więcej

Oceniono na 5 z 5

We are so delighted with our italian leather sofa and chair. Fanstatic quality, looks wonderful. Delivery was as promised within 12 weeks...items carefully packaged. Staff we spoke with on phone v... Zobacz więcej

Oceniono na 2 z 5

I haven’t got my sofa yet despite paying for it back in January. It was meant to be delivered over a week ago and after travelling long distance to the holiday home it was meant for, staying overnight... Zobacz więcej

Oceniono na 1 z 5

6 months to get a sofa advertised as 10-12 weeks delivery. Some chase emails were ignored, and eventually the company sent us apologies and promised us 'compensation' by way of gesture of goodwill on... Zobacz więcej

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3,0

Średnia

Wynik TrustScore: 3 na 5

281 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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3,0

Wszystkie recenzje

(281)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 1

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Oceniono na 5 z 5

Newtrend Concepts Levante

Really happy with our new leather furniture, a 3 seater. 2 seater & armchair, great quality furniture which looks great, colour exactly as expected and feels luxurious and well worth the wait, also great service provided by Abbey during the ordering process who provided plenty of samples that were promptly delivered, Abbey was very helpful and we did not feel pressured into buying and we ended up ordering the furniture in a colour that was not shown as available on the design we ended up choosing, the only issue I had was with the delivery guys who basically just wanted to drop it off outside my front door and go, as they had other deliveries to make and getting the sofa's into my property was too hard for them and I felt pressured by them, we did eventually get all furniture into my property.

12 listopada 2021
Logo www.sofaitalia.co.uk

Odpowiedź od www.sofaitalia.co.uk

Good Morning Colin,

Thank you very much for taking the time to write a 5-star review for us. We sincerely appreciate it.

I'm glad I was able to help you with the process, and your new sofas are precisely what you needed!

I want to reassure you that I have forwarded your remarks to our courier partners, who have been notified of your concerns regarding delivery. From the beginning to the end, we provide first-class service. As a result, this is out of character for us.

Kind Regards,
Abbey Liddle
Sofa Specialist.

Oceniono na 4 z 5

Good quality furniture

Lovely, well made furniture. Sofitalia friendly and helpful to deal with, good communication.
Would be 5 stars, but one armchair has a defect which looks most likely to have occurred in transit between Italy and our home. Flagged to Sofitalia and awaiting a resolution.

28 października 2021
Logo www.sofaitalia.co.uk

Odpowiedź od www.sofaitalia.co.uk

Good Morning,

Thank you for taking your time to leave us a review Steve.

We are deeply sorry about the issues that have occurred. We are working on rectifying this for you.

Kind Regards,
Abbey Liddle
Sofa Specialist.

Oceniono na 5 z 5

Abbey has been an absolute delight to…

Abbey has been an absolute delight to communicate with throughout our design and purchase process. Moreover, she has kept us informed re ETA for delivery and we received successful delivery this week of a wonderful, high quality and comfortable bespoke sofa. Equally as impressive, the design, build and delivery was completed in just over 3 months. Can't thank Abbey and the Sofaitalia team enough.

27 października 2021
Opinia niezależna
Logo www.sofaitalia.co.uk

Odpowiedź od www.sofaitalia.co.uk

Good Morning Karen,

Thank you so much for taking your time to leave myself and Sofaitalia an excellent 5-star review.

I'm glad I could be apart of the purchase and design and the end product is exactly what you wanted!

Kind Regards,
Abbey Liddle
Sofa Specialist.

Oceniono na 5 z 5

Five stars

Great service! Beautiful good quality sofa😀 I would definitely recommend you to my family and friends.
Thank you to Abbey for your help.
Alison

26 października 2021
Opinia niezależna
Logo www.sofaitalia.co.uk

Odpowiedź od www.sofaitalia.co.uk

Good Morning Alison,

Thank you so much for leaving an amazing 5-star review.
I'm delighted I could assist throughout the process.

Kind Regards,
Abbey Liddle
Sofa Specialist.

Oceniono na 5 z 5

Knowledgeable

Knowledgeable. Helpful. Efficient. Effective. Nice people. What more do you need than that

21 października 2021
Logo www.sofaitalia.co.uk

Odpowiedź od www.sofaitalia.co.uk

Good Morning,

Thank you for your kind words, we are delighted to hear our service was 5-star.

Kind Regards,
Abbey Liddle
Sofa Specialist.

Oceniono na 5 z 5

Great sofa and service

Great sofa. Great service

21 października 2021
Logo www.sofaitalia.co.uk

Odpowiedź od www.sofaitalia.co.uk

Good Morning,

Thank you for taking your time to leave us a 5-star review.
We do really appreciate it.

Kind Regards,
Abbey Liddle
Sofa Specialist.

Oceniono na 5 z 5

New Italian leather sofa

Great to view a leather sofa on line and then speak to Rebecca. A happy, helpful,knowledgeable lady.
Looking forward to the delivery of my new sofa.

12 października 2021
Opinia niezależna
Logo www.sofaitalia.co.uk

Odpowiedź od www.sofaitalia.co.uk

Good Morning Mrs Frost,

Thank you for your 5-star review.
We really do appreciate your kind words. I will pass over your review to Rebecca.

Kind Regards,
Abbey Liddle
Sofa Specialist.

Oceniono na 5 z 5

After a terrible experience with…

After a terrible experience with another Company I was very hesitant in doing a online Purchase. Sample swatches were sent and made my selection.
Abbey Liddle was very knowledgable and answered all my concerns/queries.
Cannot wait for the delivery of my new sofa.

12 października 2021
Opinia niezależna
Logo www.sofaitalia.co.uk

Odpowiedź od www.sofaitalia.co.uk

Good Morning Paulette,

Thank you so much for your kind words and 5-star review.

It was a pleasure assisting you through the process and I look forward to speaking shortly once your sofa has arrived from Italy.

Kind Regards,
Abbey Liddle
Sofa Specialist.

Oceniono na 5 z 5

Amazing customer service from Rebecca

After numerous emails and conversations with Rebecca I have today ordered my sofa.
Rebecca handled all my concerns with empathy. Sent out numerous samples as I wasn’t sure which colour & helped with the right grade of leather to suit.
Thank You so much.
Looking forward to my new sofa..Tracey (photos to follow once delivered)

24 września 2021
Opinia niezależna
Logo www.sofaitalia.co.uk

Odpowiedź od www.sofaitalia.co.uk

Good Morning,

Thank you for your 5-star review.
I'm delighted to hear the service you received was second to none.
We're excited to receive those photos once it has been delivered!

Kind Regards,
Abbey Liddle
Sofa Specialist.

Oceniono na 5 z 5

Happy Customer 😀

I ordered the sofa with a bit of trepidation because it was an online company I had never heard about. I spoke to Abbey Liddle and she reassured me and was so helpful because the size I wanted was not a conventional size that they carried but she made the order process so seamless. I got in touch at the suggested time and voila sofa was ready! Abbey arranged delivery and each time I had a query, she dealt with it promptly.
Sofa was delivered a few days ago and it met my expectations. The colour was perfect and the leather is so soft and nice to touch.
I am one very pleased customer 😊

11 września 2021
Opinia niezależna
Logo www.sofaitalia.co.uk

Odpowiedź od www.sofaitalia.co.uk

Good Afternoon Kike,

Thank you so much for an amazing review.
I'm so happy I was able to be part of your purchase with us here at Sofaitalia.
So good too hear everything was 1st class.

Kind regards,
Abbey Liddle
Sofa Specialist.

Oceniono na 5 z 5

Very pleased

Sofa arrived and was unpacked for us. It's exactly as described and in photos, so no surprises. Good value and good quality. Just a pity you can't actually see before you buy to be absolutely sure, so do the research well.

10 września 2021
Logo www.sofaitalia.co.uk

Odpowiedź od www.sofaitalia.co.uk

Good Afternoon Mr Robertson,

Thank you so much for your kind words and your 5-star review.
I'm delighted to hear the quality shone through in true Italian style.

Kind Regards,
Abbey Liddle
Sofa Specialist.

Oceniono na 5 z 5
Logo www.sofaitalia.co.uk

Odpowiedź od www.sofaitalia.co.uk

Good Afternoon Mr Smit,

Thank you for taking your time to leave us a 5-star review.

We really appreciate it and delighted we offered up our 5-star service throughout.

Kind Regards.
Abbey Liddle
Sofa Specialist.

Oceniono na 5 z 5

Delighted with both the service from…

Delighted with both the service from the girls on the phone, to the sofas and chair. The quality is excellent and the furniture very comfortable, slightly more firm than I’d thought it would be, but after 2 weeks, it’s softened slightly which makes it perfect.

16 sierpnia 2021
Logo www.sofaitalia.co.uk

Odpowiedź od www.sofaitalia.co.uk

Good Morning Joy,

Thank you for taking your time to leave us such a brilliant review.
I'm delighted to hear your new sofa is perfect for you.

Kind Regards,
Abbey Liddle
Sofa Specialist.

Oceniono na 5 z 5

Leather sofas2/3 wow

Ordered a sofa on the net and was obviously apprehensive due to seeing it only online photos. But Abbey was absolutely lovely when placing the order she sorted everything.
Waiting for the arrival was a little nerve racking but the big day arrived today.Wow couldn’t be any happier, we’re thrilled to bits and an expensive purchase online we’re laid to rest.
Absolutely beautiful sofas the quality is top notch and I’ve had a few leather sofas and the Italian leather is superb. Delivery men wonderful to. We were informed of time and date to suit . Thank you so very much. A pleasure to do business with you.5*****.

9 sierpnia 2021
Opinia niezależna
Logo www.sofaitalia.co.uk

Odpowiedź od www.sofaitalia.co.uk

Good Morning Diane,

Thank you so much for taking the time to write such a positive review for us.
I'm glad to hear we did well from start to finish and that I was able to participate in the process.

Kind Regards,
Abbey Liddle
Sofa Specialist.

Oceniono na 5 z 5

The sofa I got were very smart well…

The sofa I got were very smart well made and look great had to put them on old till I retired and it was not a problem

5 sierpnia 2021
Logo www.sofaitalia.co.uk

Odpowiedź od www.sofaitalia.co.uk

Good Morning Mr Price,

Thank you very much for taking the time to write a 5-star review for us. I'm glad you're enjoying your new Italian sofa.

Kind Regards,
Abbey Liddle
Sofa Specialist

Oceniono na 5 z 5

Beautiful sofas

Beautiful sofas, excellent communication throughout highly recommended

27 lipca 2021
Logo www.sofaitalia.co.uk

Odpowiedź od www.sofaitalia.co.uk

Good Morning Mr Johnson,

I'm overjoyed to hear your lovely new sofas are just what you wanted.
Thank you so much for taking the time to write such a wonderful five-star review.

Kind Regards,
Abbey Liddle
Sofa Specialist.

Oceniono na 5 z 5

excellent purchase, no issues

We love our new sofa and chairs, exactly as described, they came ahead of time and were delivered with care and in a professional manner, the communication from the company has been first class throughout. Quality of furniture excellent, would highly recommend this company

19 lipca 2021
Logo www.sofaitalia.co.uk

Odpowiedź od www.sofaitalia.co.uk

Good Morning Mrs Ewen,

What a wonderful review; thank you so much for your nice thoughts.
I'm overjoyed that we exceeded expectations from start to finish.

Kind Regards,
Abbey Liddle
Sofa Specialist.

Oceniono na 5 z 5

Purchased a sofa, armchair and footstool.

Received a sofa, armchair and stool in mid June although didn't unpack until about 10 days later. The delivery arrived I would say a good 2 months earlier than I thought it would. Well done Sofaitalia. The delivery company were excellent, contacting me to arrange delivery and providing updates. The guys who actually delivered were very polite and respectful. Once unpacked I noticed a few scratches/marks and called Sofaitalia who requested photos. ONce they had reviewed the photos they responded very quickly advising that this could be consistent with the type of leather but as a gesture of goodwill, they kindly sent me a leather kit which has improved the look. \only one other area of concern and that is the back of the chair seems to sag on one side. I have been advised to leave this a few weeks to wait for the cushion to settle. Just waiting to see now. On the whole though the furniture is beautiful, (a relative now wants to buy the same), delivery was first class and the team at Sofaitalia have been very helpful. Hence 5 stars

18 lipca 2021
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Odpowiedź od www.sofaitalia.co.uk

Good Morning Ms Creasey,

Thank you for taking the time to write a 5-star review for us.
Your warm and encouraging words mean a lot to us.


We trust that our efforts will resolve the problem, and we will be available to assist you further if necessary.

Kind Regards,
Abbey Liddle
Sofa Specialist.

Oceniono na 5 z 5

Making the right Decision

What I really liked about this company was there was no hard sell . Rebecca Girling was really lovely with time to let you think and time to help you decide . I knew the quality was going to be good but I needed help with the colour and after several samples a decision was made . Definitely a great friendly company.

14 lipca 2021
Opinia niezależna
Logo www.sofaitalia.co.uk

Odpowiedź od www.sofaitalia.co.uk

Good Afternoon Bonita,

Thank you so much for taking the time to write a five-star review for us.

I'm thrilled to hear that our Sofa Specialist Team's approachability and friendliness shone through.

Kind Regards,
Abbey Liddle
Sofa Specialist.

Oceniono na 5 z 5

Abbey made buying easy

Abbey Liddle of SofaItalia made the whole process of buying an Italian sofa from an online company very easy. She was able to help with whether our chosen products would be able to fit though our internal doors and also to confirm whether the arms would be detatchable (they are not).
Thank you Abbey. I shall leave a further review once the sofas have been delivered.

11 lipca 2021
Opinia niezależna
Logo www.sofaitalia.co.uk

Odpowiedź od www.sofaitalia.co.uk

Good Morning,

Thank you so much for taking the time to offer me such positive feedback and a 5-star review.

I'm honoured to have been a part of your sofa quest, and I look forward to the arrival of your new sofa.

Kind Regards,
Abbey Liddle
Sofa Specialist

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