SnowTrex UK Recenzje 

175
•
Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

It was excellent speaking to.Stefanowho was most competent. It has always being ableto dis use your booking with competent professionals Although my wife and myself have skied as a family and taken... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Snowtrex is my go-to site for booking ski accommodation and lift pass. Some of the deals are incredible and it’s possible to get a week’s accommodation and lift pass in good resorts such as Les 2... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Fairly easy to use website. Could still be improved but works well. Staff very helpful when speaking on phone, but could look into queries, find out small specific questions and return with a reply, w... Zobacz więcej

Oceniono na 5 z 5

We stayed at schillerhof in Bad Gastein as a family of four. Spacious well equipped accommodation in very accessible resort. Enjoyed the relaxing pool and sauna within the accommodation and the lively... Zobacz więcej

Informacje dotyczące firmy

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Napisane przez firmę

SnowTrex holidays are characterised by simplicity and clarity and are based on the customer's expectations on individuality and service. Our packages include accommodation and lift passes, as well as different extra services such as ski lessons and equipment hire. In most resorts, a wide selection of different accommodations and categories is offered, so that different target groups can find a suitable offer. Holiday categories based on different demands, such as family-, spa- or luxury holidays, help customers find suitable offers. SnowTrex – individuality and service!


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

175 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(175)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 19

Napisz recenzję
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Oceniono na 2 z 5

I tried to add 2 extra people to my…

I tried to add 2 extra people to my booking. The company were unhelpful and I had to pay a £120 cancellation fee to then rebook. One star avoided as they were good last year and staff polite on the phone.

2 listopada 2022
Logo SnowTrex UK

Odpowiedź od SnowTrex UK

Dear customer, thank you for your review.
Unfortunately, your apartment was already fully booked, which is why it was not possible to add more people.
We regret that you were not satisfied with our rebooking policies according to our Terms and Conditions.
Please note that you confirmed these when you booked, therefore it can be assumed that you were informed.
We are pleased to hear that you were able to book a larger apartment, so that more people can travel with you.
Yours sincerely, your SnowTrex-Team.

Oceniono na 4 z 5

Very easy to find fantastic skiing holidays

Very easy to find fantastic skiing holidays but unfortunately some of information regarding amounts of ski pistes not accurate which could be misleading. This is the only reason I gave 4 stars not 5. We have been in April 2022 on skiing holidays with Snowtrex and it was great. So we booked again with Snowtrex a different ski area this year and we hope we will have similar experience.

28 września 2022
Logo SnowTrex UK

Odpowiedź od SnowTrex UK

Dear customer,

Thank you very much for your positive feedback.

We are pleased that you had a wonderful skiing holiday and would like to travel with us again.

Please feel free to contact our customer service at info-uk@snowtrex.com with any suggestions for improvement regarding the ski slope details. We would like to constantly improve our website and make it more customer-friendly.

Yours sincerely,
your SnowTrex Team

Oceniono na 5 z 5

Flaine holiday booking

Lots of choice of resorts and the price is Fab considering the lift pass is included. Another added bonus was during the booking process there was an option to get the skis, poles and boots and the price was about £40-£50 less than the hire shop!! I’ve used snowtrex before and I’ll continue to do so. I think by the time we hired the car and got the flights we saved about £250 on brochure price and as the prices seem to be going up it’s a welcome saving

9 lipca 2022
Oceniono na 1 z 5

Missold ski holiday

Previously used snowtrex and had no issue, now must be under new management or struggling as they have become a scam operation.

Completely missold us a ski package for thousands of pounds.

Advertised as ski in, ski out with distance to lift 0-50m. Was actually hundreds of meters from the nearest point on the piste.

Room did not have the facilities advertised and was in a dangerous state of repair with live wires exposed in multiple areas.

Most of the advertised ski area was closed for the entire trip with only 1 or 2 short blue runs for a group of advanced skiiers.

Lots of extra fees and charges upon arrival for things like bed sheets or towels.

Charging fees to use a debit or credit card to pay on their website despite this being an illegal practice (as per Payment Services Directive (PSD2) of european law).

The list goes on and on, holiday from hell and we were all counting down the day to be able to go home.

Wrote to snowtrex to complain multiple times and the reply was that they are under no legal obligation to do anything to fix it, continue to falsely advertise this package on their website and their compensation was £15 off our next booking.

Do yourself a favour and avoid this company.

23 czerwca 2022
Opinia niezależna
Logo SnowTrex UK

Odpowiedź od SnowTrex UK

Dear customer,

We are very sorry that, despite intensive communication, this evaluation has come about, which unfortunately now also contains simply false allegations.
You have withdrawn your entire payment without notice or consultation. However, an unauthorised withdrawal of the price is punishable under criminal law, which is why we have already taken further steps.
If you have any further questions, please do not hesitate to contact us personally at any time.

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