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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Service was friendly & knowledge of the product purchased was good. Haven't actually worn jacket yet as we haven't been iyn our trip to Europe yet, but can't wait to wear it as it ticked all the boxes... Zobacz więcej

Oceniono na 5 z 5

Purchased a twin downs women's jacket but returned as too small. Speedy replacement received. New size fits great in arm and waist length as I'm a plus size petite but the tummy area a little too roo... Zobacz więcej

Oceniono na 5 z 5

I went to the Oakleigh store to buy a Gallo merino jacket in this year's beautiful Dusk colour. The colour was beautiful and the fit was great but I found a tiny manufacturing flaw. There weren't an... Zobacz więcej

Oceniono na 5 z 5

I've been using using Snowgum equipment over many years including jackets, tents, boots, packs etc and have been impressed with the quality, functionality and price point. The staff at the outlet are... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z odzieżą i sprzętem do używania na wolnym powietrzu
  2. Sklep z butami
  3. Sklep z odzieżą zimową

Informacje przekazane przez różne źródła zewnętrzne

Australian Travel & Adventurewear company. Travel clothing & footwear, travel accessories, tents, sleeping bags, backpacks. For travellers & outdoor adventurers. Specialising in womens fit and plus sizes for men and women. Family owned, managed and distributed from Melbourne.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

682 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(682)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 24

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Women’s Longline Down Coat

Really pleased with my coat .. it is warm but so light weight with detachable hood. It’s a great fit, a bit stretchy and still able to wear a fleece underneath. … Perfect for cold weather.Thank you.

31 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

Repeat customer …

I have been a Snowgum customer for quite a while so I must really love their products! Well-made, comfortable and affordable with something for all members of the family. Ordering is easy and orders arrive promptly. If you haven’t tried Snowgum, do so - you will not be disappointed!

20 czerwca 2025
Opinia niezależna
Oceniono na 2 z 5

Thoroughly frustrating web site

Thoroughly frustrating web site. Unable to see what is in the cart. Was suggested to 'join the club' to see what is in the cart. Signed up. But still cannot see what is in cart without entering all shipping and billing details. I would like to go through what is in the cart first, before I decide to sign up or order or enter all my personal details. It seems like a lot of lost sales for a simple fix that many other websites seem to be able to provide.

30 kwietnia 2025
Opinia niezależna
Logo Snowgum

Odpowiedź od Snowgum

Sorry you had trouble Vert. You certainly can click on the cart icon at any time to see what's in the cart before entering any of your personal details. I understand though there are many different website formats so it can sometimes be confusing. Our team are on live chat or phone to assist!

Oceniono na 5 z 5

Outstanding after care service

Outstanding after care service.

One of the eyelets on my boots let go and Snowgum repaired the item at no cost. They also threw in a new pair of laces.

The boots are the most comfortable boots I've ever worn.

6 lutego 2025
Opinia niezależna
Oceniono na 2 z 5

Bad web site design - intentional or not?

I couldn’t place my order because I couldn’t view what was in my cart.
The only I could see (1of 4 items) was the wrong size and I couldn’t remove it to then put the correct size in.
Now resolved, by looking on my PC instead of the phone.

2 lutego 2025
Opinia niezależna
Logo Snowgum

Odpowiedź od Snowgum

Hi there Lindsey, sorry you've had trouble with our checkout. We test our site functionality on IOS and Android mobile, plus current versions of Chrome, Safari, Edge and Firefox which are all the most common web browsers. If you are using an older version or a different browser it is possible you may have trouble. I see you've had difficulties with other sites in the past?

Anyway, I can see your shopping cart and there are 3 items in your cart. We can process this for you over the phone tomorrow if that'd be easier for you? 0384015907 or you could email customer.service@snowgum.com.au and we can help you. Your order number is 6267895. Ross

Oceniono na 5 z 5

Great products and service

I've been using using Snowgum equipment over many years including jackets, tents, boots, packs etc and have been impressed with the quality, functionality and price point. The staff at the outlet are knowledgeable and provide great service. Keep up the good work!

29 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

Outstanding customer service

I bought the wrong size parka and fleece and sent it back and rang Jenny who was so helpful to change my order and add a few warmer tops. To my surprise my order arrived today less than a week to Perth!
The best customer service I've had in a long time!!!
I'm delighted with the items I bought and they will keep me snug for a cold holiday.
Thanks again Jenny @ Snowgum, Robyn

11 września 2023
Opinia niezależna
Oceniono na 5 z 5

Warm pants and thermals

I purchased my merino pants & thermals half way through winter when Ross advised me this would be a good combination for our extremely cold house. They are certainly the warmest lower bottoms I've ever owned as they are 100% merino wool and gave me the 2 layers.

My husband wore his constantly as well, looking good on his tall slim frame with the fit not too baggy on him. They look smarter than track pants.

If looked after properly they will last years. Thank you Snowgum

14 listopada 2021
Opinia niezależna
Oceniono na 5 z 5

Fantastic service for purchasing online…

I purchased an item from Snowgum recently. Unfortunately it was not suitable so it was returned. The return process was so simple and the refund organised so promptly that I would not hesitate to purchase from them in the future and would highly recommend the company to others.

30 lipca 2021
Opinia niezależna
Oceniono na 4 z 5

I was very happy with my recent…

I was very happy with my recent purchases with one exception. Merino training singlet was not pure merino and that was misleading in the brochures. I would not have bought it had I known. Rosalind

23 lipca 2021
Logo Snowgum

Odpowiedź od Snowgum

Hi Rosalind. Thanks for your feedback. I believe you purchased a merino active singlet which is 60% merino and 40% nylon. We haven't been able to make a singlet as fitted and as supportive as this without some synthetic. It also isn't possible to include every detail of fabric content for every style in the brochures -but this detail is on the web site and I see you placed your order on the site? It is also on the packaging. Anyway we are always happy to take anything back for exchange or refund. Please return the singlet and we can refund you. Ross https://www.snowgum.com.au/products/snowgum-merino-active-singlet

Oceniono na 5 z 5

Snowgum is a top company

I have been buying from Snowgum for decades. Their products are well designed and well produced and last a long time. The people at Snowgum are special - supportive of their customers and respond in detail and integrity to any issues that arise. I have had only one issue with Snowgum products in all these years and the way they responded to my enquiry this week was beyond helpful. The best customer service I've ever received.

16 lipca 2021
Opinia niezależna
Logo Snowgum

Odpowiedź od Snowgum

Thank you Gail. You have no idea how good your review makes us feel. We are a small team at Snowgum, most of us have been here for more than a decade (several more than 2 and some more than 3) and to receive feedback like yours every now and then is truly heart warming. Particularly here in Melbourne as we enter our 5th lockdown on a cold winters day... Thank you for your support. Ross

Oceniono na 3 z 5

EXCELLENT Customer Service. Poor Product Quality

EXCELLENT Customer Service
POOR QUALITY Product

The customer service is extremely good. I ordered the wrong size Carson travel pants and they had no issues dispatching the other size after receiving my original order back.

Quality is disappointing as the previous pair of snowgum travel pants I bought in 2006 for around $150 lasted me til 2019 and I wore it almost every day and it made several visits to the dryer.

This one began pilling ridiculously within 2 months and a year down the track the holes in the pockets and the pilling is so bad that I will have to replace it now.

Would have sent back after the first lot of pilling but just never got around to it.
I had to write this review after reading the description on your latest catalog indicating that the material is durable.

28 września 2020
Opinia niezależna
Logo Snowgum

Odpowiedź od Snowgum

Hi Tony. thanks for your feedback.
As we have discussed since you posted this review, we have sold plenty of these pants and I wear them regularly. They are lightweight travel pants and have stretch and are not as durable as other outdoor models we have. 300 days of wear for lightweight travel pants I think might still be considered reasonable? Nevertheless we have replaced them for you with two other pairs and I look forward to hearing feedback and a re-rating - as this is a SERVICE review platform...!
Ross

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