SmarterTravel Recenzje 

90
•
Wynik TrustScore: 3.5 na 5

3,7

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

CANNOT UNSUBSCRIBE! I clicked their unsubscribe link, and then after entering my email, their "OK" button leads to the same webpage. They don't actually let you unsubscribe! I also tried to unsubscri... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Super user friendly app that helped me get an incredible rate for a very important engagement. Pricing here beat out other major booking engines, including the property’s own website! Easy navigation... Zobacz więcej

Oceniono na 5 z 5

I had to make multiple reservations to get several rooms for my party. While the UI could have made it easier to book it in one shot, it was the top notch customer service via text chat (and prompt fo... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

Price and booking were seemless. Customer service is horrible. No phone number to talk to anyone. Only open regular business hours. Could only communicate through email. Would have been 5 Stars if y... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Hotel
  2. również w kategorii:
  3. Agregator turystyczny

Napisane przez firmę

SmarterTravel is a high-growth, data-driven tech company that is on a mission to revolutionize the $1 trillion travel and leisure industry. By leveraging AI and machine learning, we are building a consumer-centric online travel experience that will offer both breadth of selection and personalized recommendations, allowing travelers to book with ease, confidence, and speed. Our goal is not just to be the next great traveltech company, but to be the destination that smart travelers go back to time and time again to book their trips.


Dane kontaktowe

3,7

Średnia

Wynik TrustScore: 3.5 na 5

90 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,7

Wszystkie recenzje

(90)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Cancelled reservation without telling me??

I made a hotel reservation for May 10th using this website. Yesterday I tried to check in and they said my reservation had been cancelled. However, I did not cancel the reservation.
The hotel said they did have a reservation for May 11 (the wrong date).

11 maja 2022
Logo SmarterTravel

Odpowiedź od SmarterTravel

We're so sorry that there was a problem at check-in. Our customer service team is here to help if you run into any issues with your reservation. We hope that despite the initial check-in confusion that you enjoyed your stay.

Oceniono na 5 z 5

Super User Friendly App!

Super user friendly app that helped me get an incredible rate for a very important engagement. Pricing here beat out other major booking engines, including the property’s own website! Easy navigation had my booking completed in just a few swift minutes. I’ve already spread the good word about this app to several friends & colleagues. Can’t recommend it enough! Awesome!!

5 maja 2022
Opinia niezależna
Oceniono na 5 z 5

“My friends and I went to see a show in…

“My friends and I went to see a show in NYC and booked through SmarterTravel. The rate we got was amazing and we had a great experience at the hotel. I reached out to customer service to confirm my reservation and they were fast to respond and incredibly pleasant! This was the 2nd time I used SmarterTravel and I’ll use them again.”

5 maja 2022
Opinia niezależna
Logo SmarterTravel

Odpowiedź od SmarterTravel

We're so glad you had a great experience with SmarterTravel! Thank you for your feedback.

Oceniono na 5 z 5

My daughter booked a hotel for all of…

My daughter booked a hotel for all of us in NYC. The hotel was fabulous and the rate we received from Smater Travel couldn’t be beat! Will definitely use Smarter Travel for future trips!!

5 maja 2022
Opinia niezależna
Logo SmarterTravel

Odpowiedź od SmarterTravel

We're so glad you had a great experience with SmarterTravel! Thank you for your feedback.

Oceniono na 5 z 5

Great Site with High Quality Options

This was my first time using your site was an overall great experience. The site was easy to navigate my search and had high quality options for my stay.

As a business/personal traveler who is a Member of various hotel groups; I found your pricing very competitive. I am curious to know, if in the future, will you be featuring an option to add Member IDs for these various hotel groups to have the ability to earn points/rewards? As a valued Member this becomes increasingly important to earn the perks the hotels offer.

I work for a Sales Team that I would like to provide your site to who travel extensively throughout the year and your site will be of value to our Team.

5 maja 2022
Opinia niezależna
Logo SmarterTravel

Odpowiedź od SmarterTravel

Thanks for the feedback! We're constantly looking at new product features which includes adding membership awards.

Oceniono na 3 z 5

Price and booking were seemless

Price and booking were seemless.
Customer service is horrible. No phone number to talk to anyone. Only open regular business hours. Could only communicate through email. Would have been 5 Stars if you could actually talk to someone via phone 24/7 or at least till something like 10pm

18 kwietnia 2022
Logo SmarterTravel

Odpowiedź od SmarterTravel

We are happy to report that we've expanded our hours! Our customer service team is available until 3 am ET. We're looking forward to 27/7 coverage in the near future. The best way to contact support is through a chat on our website.

Oceniono na 1 z 5

We called the establishment that was…

We called the establishment that was supposed to be either the reservation and there was no reservation

12 kwietnia 2022
Logo SmarterTravel

Odpowiedź od SmarterTravel

We're incredibly sorry about this experience. We have a team to help for on the spot issues. This is certainly not the experience we want our customers to have and we're constantly working on providing solutions to improve our service.

Oceniono na 1 z 5

Hotel never received my reservation and…

Hotel never received my reservation and there was no one to call. We never even stayed but my account was debited.This company is absolutely bs. While they responded to my bad review with there is a number to call, there really is not. Also, the money has not been credited to my account. This was a huge inconvenience. Do not use this company.

11 kwietnia 2022
Logo SmarterTravel

Odpowiedź od SmarterTravel

SmarterTravel takes complaints like these very seriously. This is not the experience we want our customers having. We have an after hours hotline to call in situations like this, we can also be contacted on chat and SMS. We're very sorry we missed you and weren't able to help you get checked-in. Your card has been fully refunded.

Doświadczenie Trustpilot

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