SmarterTravel Recenzje 

90
•
Wynik TrustScore: 3.5 na 5

3,7

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

CANNOT UNSUBSCRIBE! I clicked their unsubscribe link, and then after entering my email, their "OK" button leads to the same webpage. They don't actually let you unsubscribe! I also tried to unsubscri... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Super user friendly app that helped me get an incredible rate for a very important engagement. Pricing here beat out other major booking engines, including the property’s own website! Easy navigation... Zobacz więcej

Oceniono na 5 z 5

I had to make multiple reservations to get several rooms for my party. While the UI could have made it easier to book it in one shot, it was the top notch customer service via text chat (and prompt fo... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

Price and booking were seemless. Customer service is horrible. No phone number to talk to anyone. Only open regular business hours. Could only communicate through email. Would have been 5 Stars if y... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Hotel
  2. również w kategorii:
  3. Agregator turystyczny

Napisane przez firmę

SmarterTravel is a high-growth, data-driven tech company that is on a mission to revolutionize the $1 trillion travel and leisure industry. By leveraging AI and machine learning, we are building a consumer-centric online travel experience that will offer both breadth of selection and personalized recommendations, allowing travelers to book with ease, confidence, and speed. Our goal is not just to be the next great traveltech company, but to be the destination that smart travelers go back to time and time again to book their trips.


Dane kontaktowe

3,7

Średnia

Wynik TrustScore: 3.5 na 5

90 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,7

Wszystkie recenzje

(90)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Travel

Very swift service and customer service

11 sierpnia 2022
Logo SmarterTravel

Odpowiedź od SmarterTravel

We're glad you had a good experience with our customer service team! Happy travels!

Oceniono na 1 z 5

You all cancelled my reservation for a…

You all cancelled my reservation for a weird ass reason.

11 sierpnia 2022
Logo SmarterTravel

Odpowiedź od SmarterTravel

We take the security of our customers very seriously and preventiing fraud is a priority. We're sorry that your reservation was canceled.

Oceniono na 5 z 5

Go to Smarter Travel if you are looking for amazing deals for your travel

SmarterTravel help me to get a 4 star hotel at 2 star price for my NYC trip. I traveled with my family including my 2 year old. I had a few questions on the hotel. SmarterTravel customer success agents answered all my questions. Thank you SmarterTravel! I will book my next trip with you as well

11 sierpnia 2022
Logo SmarterTravel

Odpowiedź od SmarterTravel

We are so glad to hear that you had a great experience. Happy travels!

Oceniono na 4 z 5

Best price I saw when booking!

Honestly, I'd never heard of SmarterTravel until looking at a hotel that was physically in my sight from the airport after my flight was cancelled, and y'all popped up on Google Maps as the least expensive option (every other option was the same rate as the hotel's own website). I booked, and walked to the hotel, and was pleased that it all worked out!

I would give a five star except that the hotel had also not heard of SmarterTravel. I arrived at the hotel 30 minutes after booking it, and had to wait fifteen minutes for the concierge to get confirmation of my reservation. If it had been a planned booking, I don't imagine this would have been an issue at all.

10 sierpnia 2022
Logo SmarterTravel

Odpowiedź od SmarterTravel

We are so glad to hear that you had a great experience and we were able to help with a last minute booking. Happy travels!

Oceniono na 5 z 5

Shawn was wonderful

Shawn was wonderful. He went far above and was extremely helpful. Would definitely use Smarter Travel again with Shawn as my guide.

1 sierpnia 2022
Logo SmarterTravel

Odpowiedź od SmarterTravel

We couldn't agree more, Shawn is spectacular! We are so glad to hear that you had a great experience. Happy travels!

Oceniono na 5 z 5

Excelente

Excelente great thank you.

29 lipca 2022
Logo SmarterTravel

Odpowiedź od SmarterTravel

We are so glad to hear that you had a great experience. Happy travels!

Oceniono na 1 z 5

My review for this site is 1 star…

My review for this site is 1 star because when we arrived at the hard rock hotel and cassino they told me that my reservation didn’t existed, we had to wait for 2 hours and 50 minutes until they run out to find a room for us,the worse experience ever.

27 lipca 2022
Logo SmarterTravel

Odpowiedź od SmarterTravel

This is not the experience we want our customers having. We’re sorry you had a long wait while the hotel located your reservation. Our Travel Experience Agents are available 24/7 to help our customers when they run into problems or have delays checking in to their hotel. We’re always happy to help when issues arise. We apologize for your poor experience.

Oceniono na 5 z 5

Easy and great rates

The process was easy and I found great rates. Thank you!

25 lipca 2022
Logo SmarterTravel

Odpowiedź od SmarterTravel

We are so glad to hear that you had a great experience. Happy travels!

Oceniono na 5 z 5

Totally worth it!

Prices were great! Process was simple and easy to navigate!

25 lipca 2022
Logo SmarterTravel

Odpowiedź od SmarterTravel

We are so glad to hear that you had a great experience. Happy travels!

Oceniono na 5 z 5

Our experience with SmarterTravell was…

Our experience with SmarterTravell was great, however the Hotel experience was not as good. This facility is exceptionally over priced for the accommodations they provide. The $700+ per night rooms was only big enough for the bed with no room to move around, we got a room with a trash dumpster view as they were completely sold out. We will not stay at this facility again and I recommend all to stay at other options in the area.

20 lipca 2022
Logo SmarterTravel

Odpowiedź od SmarterTravel

Thanks for providing your feedback. I'm sorry that your stay at the hotel wasn't up to the standards you expected. We're glad had a positive experience with SmarterTravel!

Oceniono na 5 z 5

Great Expierence

I had a terrific experience using Smarter Travel for my recent booking. Hotel bookings are usually time-consuming and expensive when I book but this was quick and easy to get done. I was also thrilled with my savings and will definitely book again for my next trip!

18 lipca 2022
Logo SmarterTravel

Odpowiedź od SmarterTravel

We are so glad to hear that you had a great experience. Happy travels!

Oceniono na 5 z 5

Fabulous

Fabulous experience

15 lipca 2022
Logo SmarterTravel

Odpowiedź od SmarterTravel

We are so glad to hear that you had a great experience. Happy travels!

Oceniono na 2 z 5

Random Cancellation?

I called the hotel I booked for to make sure the reservation went through. It did, but it was cancelled (and was on a different date than I reserved for). I did NOT cancel my reservation and I do not see any refunds through my card.

No one to talk to via phone call is a bit frustrating.

Edit: They did get back to me via email and is issuing a refund. I’m not sure if it was the hotel’s issue, or theirs but just be weary. The guy who was emailing was very helpful.

15 lipca 2022
Opinia niezależna
Logo SmarterTravel

Odpowiedź od SmarterTravel

We're so sorry about the problem you experienced but glad we were able to help with a refund. This is not the experience we want our customers having.

Oceniono na 5 z 5

Great experience, good prices, everything went smoothly

Used SmarterTravel for my last vacation and had great experience. They have good deals and everything went smoothly. I usually buy from Expedia, but decided to try out smartertravel and it was all good. Better prices, nice site that loads quickly, was very easy to find the hotel I liked. Will use them again for my next trip.

14 lipca 2022
Logo SmarterTravel

Odpowiedź od SmarterTravel

We are so glad to hear that you had a great experience. Happy travels!

Oceniono na 5 z 5

Lowest price I could find for the…

Lowest price I could find for the hotel, and both booking and the hotel experience went smoothly!

30 czerwca 2022
Logo SmarterTravel

Odpowiedź od SmarterTravel

We are so glad to hear that you had a great experience. Happy travels!

Oceniono na 5 z 5

Amazing Price

Amazing Price, good stay. It was a fine booking process, with an amazing price.

30 czerwca 2022
Logo SmarterTravel

Odpowiedź od SmarterTravel

We are so glad to hear that you had a great experience. Happy travels!

Oceniono na 5 z 5

SmarterTravel has amazing deals

SmarterTravel has amazing deals, easy to use and great customer service. I would highly recommend them for your next trip or vacation.

29 czerwca 2022
Logo SmarterTravel

Odpowiedź od SmarterTravel

We are so glad to hear that you had a great experience. Happy travels!

Oceniono na 5 z 5

Amazing customer service

Amazing customer service! The chatters are friendly, assist quickly and make me feel understood/heard. I also like the ease of the site! Able to view great rated places quickly and the prices are amazing! Can't beat the overall savings!!

29 czerwca 2022
Logo SmarterTravel

Odpowiedź od SmarterTravel

We are so glad to hear that you had a great experience. Happy travels!

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej